FirstVisit Software

FirstVisit Software

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About FirstVisit

FirstVisit is a cloud-based home care platform with HIPAA-compliant scheduling for non-medical private home care agencies. It is designed to help agencies support clients and staff while minimizing any daily struggles within operations. This solution can be used by home care agencies of any size, from start-ups to large enterprises. With built-in integration capabilities and smart scheduling technology, FirstVisit can reduce the need for paper logs, inaccurate timesheets, and manual processes. The FirstVisit dashboard includes employee schedules, client calendars, visit offer pages, plus more. Other features include billing, payroll, documentation management, automated alerts, and detailed reporting. FirstVisit’s mobile application allows caregivers to use a GPS-t...

FirstVisit Pricing

FirstVisit is available on a customized subscription pricing model. The cost depends on features implemented by an agency as well as the number of clients and hours served in an agency on a monthly basis.

Starting price: 

$99.00 per month

Free trial: 

Available

Free version: 

Not Available

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FirstVisit - dashboard

FirstVisit User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

5

Functionality

4.5

Showing 8 reviews

Lesa

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2022

User friendly

I throughly enjoy the First Visit app and how easy it is to navigate around.

Pros

I love so much about the software. 1) easy to use. 2) I can access my schedule at anytime. 3) I like that I need to complete tasks, notes before signing off. 4) I’m able to read prior notes that help keep me up to date with changes. 5) I can see future shifts 6) I love how “clean” and simple the site is. 7) I love the logo.

Cons

1) I would like an ALERT button when there is something new or a change in BOLD letters or a color. 2) I would like to see a drop box for responses. 3) I would love “Face Recognition” in the future.

Reasons for switching to FirstVisit

My wonderful boss (Sonja Schreiner) BEHHC made the change, and I’m so glad she did.

Sonja

Verified reviewer

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2022

Very happy [most of the time] !

The people at First Visit have been what keep me wanting to stay with the company. I feel there is room for growth within the actual product, but I feel confident that they have the right people in the right places to make that happen. There are changes and updates being made daily. The dedicated team at First Visit seem to constantly strive to do better, listen and collaborate, and work tirelessly to make me and my employees lives simpler. So overall, I am happy with the company!

Pros

Using the app as a caregiver is probably what we like most about this product- it is very simple to use and I feel like anyone could do it! Our caregivers are happy with the mobile app! In addition, the capabilities that the software has make this system an almost a one-stop-shop in terms of keeping track of important client and employee files and data, scheduling, adls, and more! Additionally, working with the team at First Visit is enjoyable, easy, and I feel heard in any concerns that I do have. The First Visit staff are always interested in new ideas and improving the product.

Cons

As much as I am happy with the product, I think there are some features that could be improved (but the First Visit is working on). The main features I feel could be improved are probably an easier “on the go” or mobile administrator experience and scheduling that could be done more quickly.

Reasons for switching to FirstVisit

I was using a scheduling software (that I actually quite liked) in combination with storing paperwork in a drive. I wanted a program that could schedule AND track clock in/outs, documentation, ADLs, save paperwork, was HIPPA compliant, and had the potential to streamline billing/payroll/invoicing. That is what I am getting out of First Visit with an improved experience every month.

Guerline

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
3

Ease-of-use

out of 5
2

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

September 2021

Rn

I didn’t not get notifications

Pros

Everything is okay I like the fact that The caregiver her able to clock in and out I’m able to see what they done with the client doing the days

Cons

I did not get notifications for my caregiver license expired

Cheryl

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

The Best Scheduling App for Homecare Ever!!

It a big A plus for me..

Pros

The scheduling, edits and hours count up for me. I don't have to count the hours up now manual, the firstvisit does it for me.

Cons

I Did talk to the owners about more features that can work on the app that can make the homecare agency time go quicker and smoother like putting in a careplan sheet and adding more categories/titles to separate the staff and their duties.

Reasons for choosing FirstVisit

Dan one of the founder, took his time and explain how the system works, did live training with my staff and check on me often to see how I am doing. That personal touch, that make you feel like more than just a $ sign to them.

Dawn

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

Excelsis Health LLC

The training has been great. Also, the Account Manager listens for feedback during the training and makes adjustments as the company is able to provide. If an error occurred during the training with the software, the Account Manager follows up with the developer and keeps me updated. If I have a question and email him, there is always a timely response. Meetings have been virtual since day one which builds trust and rapport.

Pros

The product is user-friendly, easy to learn, and offers a variety of information and reports to manage my business all-in-one.

Cons

Offer the administrator function on the mobile app, but I know that is a work in progress.

Reasons for choosing FirstVisit

It was the initial presentation and the willingness to listen to its consumers to enhance a product that meets individualized needs. They were not just trying to sell you a product as is, including the consumer promotes buy-in.

Erika

Company size: 2-10 employees

Industry: Hospital & Health Care

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

Customer Service

The customer service is exceptional and they are patient with helping you understand and maneuver through the software.

Pros

I like the fact that it’s easy to use and everything you need is all in one place. I’m able to add all the tasks for the employees, scheduled, certification expirations, and client information. Compared to other software that I’ve used it’s user friendly and lest costly.

Cons

I would like to see an app for the administrator.

Reasons for choosing FirstVisit

Customer Service

Reasons for switching to FirstVisit

Cheaper and more user friendly

Shiandra

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2020

Awesome Software

I am able to manage my client base, employees and the run reports all in one system

Pros

Customer service, and the features because it help streamline my business

Cons

I don’t have anything negative to say about the software.

Molly

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
4

Functionality

out of 5

February 2022

My review

Pros

It’s very convenient and easy to use and they are constantly making improvements.

Cons

It’s a little slow at times but in general works great.