--- title: "HHAeXchange Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HHAeXchange. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HHAeXchange is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/hha-exchange-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Home Health Care Software](https://www.softwareadvice.com/home-health/) / [HHAeXchange](https://www.softwareadvice.com/home-health/hha-exchange-profile/) / HHAeXchange Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/home-health/hha-exchange-profile/) Reviews [Alternatives](https://www.softwareadvice.com/home-health/hha-exchange-profile/alternatives/) # HHAeXchange User Reviews ## Reviews summary - Overall rating: 3.6/5 - Total reviews: 100 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.1/5 - Value for money: 3.5/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 34 reviews (34%) - 4 stars: 30 reviews (30%) - 3 stars: 16 reviews (16%) - 2 stars: 6 reviews (6%) - 1 star: 14 reviews (14%) ### Most mentioned pros - For the most part the application works well and satisfies the basic needs to operate an agency to conform to the EVV requirements mandated by the State. - The system is set up in a very intuitive way, and everything makes sense from teh standpoint of a coordinator and administrator, if only it actually worked most of the time. - Always great training & updates. ### Most mentioned cons - Imagine asking for their support staff to fix those problems just to get a response stating that they are closing the ticket. - The chat is bot based and a real person is almost impossible to get. - Ticket response is SLOW and often incorrect. ## HHAeXchange customer reviews Showing reviews 1-25 of 100 (page 1). ### Very Easy to use - Overall rating: 4/5 - Reviewer: Marshene R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows me to schedule a caregiver bill for visits all in on shot. #### Cons Sometimes the caregiver complain that their calls does not register. --- ### HHA Exchange is a real every day helper! - Overall rating: 4/5 - Reviewer: Ekaterina B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are using HHA since 2019 for EVV Compliance and scheduling, and so far it's the best software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease I can use it in everyday Agency operations. It's easy to get used to it and teach your employees to use it. The scheduling system and billing system are the best. Billing is done fast and if there's a problem, you can run a report to catch it. #### Cons Sometimes it's hard for the caregiver to download the app and it's hard for us to give out the mistake right away. #### Reasons for choosing HHAeXchange The price is the same but we have more features with HHA. #### Reasons for switching to HHAeXchange The schedules in HHA are perfect, if you need to make a change, it's easy. --- ### Never use this horrific software. It is a nightmare compared to other EMRs. - Overall rating: 1/5 - Reviewer: Melissa G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Extremely horrific. It has been an utter nightmare. Imagine spending hours per day fixing glitches HHAeXchange creates. Imagine asking for their support staff to fix those problems just to get a response stating that they are closing the ticket. I honestly can not imagine a worse EMR. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing! Literally every single aspect is horrific. I am forced to use it as Texas only allows HHAeXchange to collect EVV data. I would leave in a heartbeat if allowed to do so. It is free for us to use and I would rather pay thousands a month to get away from it....that is how bad it is. #### Cons It is incredibly glitchy and extremely slow. It takes 30 seconds or more to open notes. It appears to be old technology especially when compared to KanTime and CubHub. #### Reasons for choosing HHAeXchange We had no choice, Texas made us use HHAeXchange to collect EVV data. We still use KanTime as our main EMR (which is awesome) since HHAeXchange is so bad at least I am grateful to do most tasks in KanTime. --- ### Our experience with HHAeXchange - Overall rating: 4/5 - Reviewer: Carol A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was a very bad experience at first with the Aggregator for PA to Sandata and we don't have good experience with getting any of our emails to customer service answered or fixed. It takes months to get a response after sending multiple follow up messages. When the system works, it is great and helps with all of our needs #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The scheduling, the mobile app, and the billing/payments #### Cons The customer service and communication - it takes forever to receive an answer and my experience with the chat feature wasn't a positive experience #### Reasons for choosing HHAeXchange A referral from an employee of the company and cost compared to Sandata. We have ODP, OLTL, private pay etc - so we can't use the free software #### Reasons for switching to HHAeXchange Wasn't ready for EVV tracking --- ### My HHA Experience - Overall rating: 5/5 - Reviewer: Alvin N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent and the best i have work with so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of work and the accuracy of the software. #### Cons Sometimes it gets frozen and makes it difficult to navigate. #### Reasons for choosing HHAeXchange It seems like it responded to my agency needs very well. #### Reasons for switching to HHAeXchange Price and ease of work. It captures everything you need to make your work easy. --- ### Still needs a lot of work - Overall rating: 3/5 - Reviewer: Ethan M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like the integration with the MCOs and the ease of contacting them through the system. #### Cons Many bugs, whether it has to do with overnight clock in issues, alternate shift issues, report issues, no matter what your issue, if you call customer support, you will get a ticket number and that will be the end of it. Never has a system issue been resolved, so I have stopped calling. #### Reasons for switching to HHAeXchange The state went to the MCOs and we figured it would be easier to use the software they wanted us to. --- ### Popular Home Care Software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use. Lots of options to customize according to your need. Very popular in home care and managed long term care industry. #### Cons Customer support needs to be much better. #### Reasons for switching to HHAeXchange User interface, limited options, poor customer service. --- ### HHA Exchange is a very easy to use - Overall rating: 4/5 - Reviewer: DIANA H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is very easy to use; I find it to be a very user-friendly tool for my agency, which is currently in a growth phase. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Billing and Scheduling is a very easy-to-use application that allows you to create schedules and send invoices without any problems. #### Cons In fact, so far I haven't found anything I dislike; the application is very easy to use, and the support team is prompt in resolving problems. --- ### HHAeXchange review - Overall rating: 5/5 - Reviewer: Ashlee P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it is pretty user-friendly. I was shown the basics of HHAeXchange. but I was able to figure everything else on my own. #### Cons Our account with HHAeXchange is linked to InMyTeam, and at times, the shift will not populate in HHAeXchange even though it's been bileld in InMyTeam. --- ### Customer service non-existent - Overall rating: 2/5 - Reviewer: Tait C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered If this software was being run by people who actually care about customer service and feedback, I would say it has great potential. As things stand, I know very few people who actually feel good about having HAH Exch (Managed Care plans require the use of this system in New Jersey. Otherwise I would have dropped them. I know many others in the same situation. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The system is set up in a very intuitive way, and everything makes sense from teh standpoint of a coordinator and administrator, if only it actually worked most of the time. #### Cons There is no customer service to speak of. You are required to send an email to get a ticket generated. You are lucky if they respond within a week, and often with something compeletely unrelated to what you inquired about. #### Reasons for switching to HHAeXchange We are required to switch to HHA Exch by our insurance payor. We did not mind it till we found out what a nightmare it is to deal with HHHA Exch. Now we are kinda stuck, and it's not a good feeling to have. --- ### HHA is okay - Overall rating: 4/5 - Reviewer: Dara K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the navigating the website is pretty straight forward. You can easily search caregiver and consumer profiles and run reports #### Cons HHA goes down on a regular basis. We have a lot of issues with the app when caregivers are trying to clock in #### Reasons for switching to HHAeXchange Corporate mandated --- ### Home Care Reviewer - Overall rating: 5/5 - Reviewer: Alex G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we are satisfied with the product. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The integration with our other platforms is crucial and is seamless. #### Cons The software has numerous great features but has a learning curve. --- ### Horrible customer service - Overall rating: 3/5 - Reviewer: Pascual M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Overall as long as you do not need to interact with a human the software will work. The moment you need their assistance you are on your own. Their customer service number is nowhere to be found on their site. The chat is bot based and a real person is almost impossible to get. The average wight time I have experienced is always in excess of two hours. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros The software is well made and easy to work with from an administration point of view. #### Cons Customer service is none existent. I have been on the line for over 3 hrs and also waiting on the chat for a representative for the same amount of time. If you need them to reset an employees account or do something on their end it could take days. #### Reasons for choosing HHAeXchange I did not chose the program. It was imposed on us by the providers we work with as the evv solution. --- ### HHA Exchange is amazing - Overall rating: 5/5 - Reviewer: Alicia S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It’s very simple to use and very easy to login, there is a thumbprint/face log in so it makes it simple to use. Very easy to find what you need. #### Cons I don’t think there is anything I hate about it. #### Reasons for switching to HHAeXchange Switched jobs --- ### Terrible software, unknowledgeable customer support. - Overall rating: 1/5 - Reviewer: valerie p. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Terrible experience. Lost over $18000 dollars because of a syntax error in the software that they could not identify for over one year. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I did not like anything about the software. Terrible software. From the beginning everything has been BAD. The onboarding was terrible. Getting customer support is terrible. People transferring you do others that can hardly help you. Terrible experience. #### Cons Customer support are not knowledgeable about the software. A lot of red tape to get answers to software issues, and most times one cannot get answer. #### Reasons for choosing HHAeXchange hhAEXCHANGE could do billing, while sandata could not, but overall found out that hhAexhange is poorly set up for billing. Terrible software #### Reasons for switching to HHAeXchange HHAexchange is a terribe software, has a lot of errors and customer support is ill trained and not knowledgeable to assist. So much time and money lost. Terrible software. --- ### WORST WORST WORST just stay away if you can - Overall rating: 1/5 - Reviewer: Catia O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros NOTHING i basically i had to teach myself how to use the software. #### Cons EVERYTHING, every single thing. #### Reasons for choosing HHAeXchange Medicaid demanded it #### Reasons for switching to HHAeXchange Medicaid demanded it --- ### Highly productivity - Overall rating: 4/5 - Reviewer: Yris J. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Can see caregivers clocks in/out. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Most important to use this software is to make my job easier, but sometimes HHAeXchange is not functionally; some days is slow or can not connect to internet for caregivers or office. Schedules we have to make it day by day in the calendar, has not the facility of fill the calendar month instantly same to delete few days from calendar, have to be one by one. #### Cons It is not easy in it functionality. Communication is not easy in HHA. --- ### Usage - Overall rating: 4/5 - Reviewer: Narad R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. HHA is a robust system and all records can be well kept. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very user friendly. Administrative data, Nursing records and payroll can be accessed separately fully complying on HIPAA. #### Cons System does not accept the calls very often and care givers call the office. Manual entry takes long time --- ### Manage at a glance - Overall rating: 5/5 - Reviewer: Kelly H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have worked with HHAx for many years, more recently at a new agency. The customer service is difficult to work with and at times unhelpful. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The BI Dashboard is all your operations at a quick glance. It helps us stay on top of our data and address issues immediately. #### Cons Clinical Module, Forms builder reporting on specific data. --- ### HHA app - Overall rating: 5/5 - Reviewer: Amber H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been good to our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The GPS tracker, and the notes to be entered by our DCW's on the HHA exchange app. #### Cons Phone number and addresses not been updated quickly for GPS tracking when using the HHA exchange --- ### Worst choice MCO have made for their EVV solutions - Overall rating: 1/5 - Reviewer: ADIS P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Worst experience ever, is very messed up that we are obligated to use it. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I have nothing good to say about this product. Worst EVV platform. Not user friendly. #### Cons System is not user friendly, impossible to get someone over the phone, they create tickets and tickets and resolve nothing, they send videos and videos to self educate which are real bad quality, and could barely be heard. customer service is terrible they hire people from out of the country and communication is thru email. This system its just as if doctors would give you a ton of books for you to find your own disease and treatment. Worst EVV system out there, there is always a problem submitting claims, and to rebill is a nightmare . They don't care about the customer. #### Reasons for choosing HHAeXchange Did not have choice but to submit Humana, Wellcare, Sunshine and Molina's claims thru their system, otherwise I would of run very far from them. --- ### Good review - Overall rating: 5/5 - Reviewer: hamdi i. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. very good experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it has a lot of features , easy to schedule visits and master week is a great tool , billing and invoicing is a very easy tool #### Cons Nothing at this time , everything seem to be good --- ### Our experience with HHAX have been very positive. HHAX surpasses all other HC software available. - Overall rating: 5/5 - Reviewer: Christian S. - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HHAX's reporting and compliance functionalities would be what I would say I like the most about the software. Most reports are readily available and the software offers an option for customizable reports. HHAX also offers multiple methods of electronic visit verification (EVV) to curtail fraud, waste and abuse. Another great aspect of this software is the customer support. Most issues reported are usually resolved on the first call. If the customer support technician is unable to resolve the issue in the initial call; the technician will follow up and provide updates until resolution. #### Cons Although software updates are necessary, there have been instances where some reporting functionalities were removed when a new version is available. --- ### Easy to use - Overall rating: 5/5 - Reviewer: DAWN P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely easy to use, however does require a good internet connection #### Cons N/a i had no issues using the app other than making sure i had a good internet connection. --- ### Great software - Overall rating: 4/5 - Reviewer: Monisha R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Online chat for troubleshooting. I find the chat easier and accessible. Its easy to reach someone and get help faster. #### Cons Too long of a wait on the phone when you call HHA ## More reviews [Next reviews](https://www.softwareadvice.com/home-health/hha-exchange-profile/reviews/?page=2) --- HHAeXchange Reviews, Pros and Cons - 2026 Software Advice