Excellent and the best i have work with so far.

Ease of work and the accuracy of the software.

Sometimes it gets frozen and makes it difficult to navigate.

The greatest benefit to this system is the ease of use for our Aides.

The ease of use for our Aides is phenomenal! We transitioned them to HHA from a far more complicated system of charting. Transferring and training them to this system was very easy. One training session and they were able to effectively use it. It is so easy now for them to clock in and out, AND to complete their charting!

It is not the best system for Skilled Nursing. The system does not contain a MAR. So documentation of all medications would have to be done on paper, which is old school and redundant. We would have used this software for skilled nursing IF this feature was there.

Frustrating, and problematic. If all the software products talked to each other without so much manual entry into the system, that would be one thing, but they do not, I am proof, because we didn't bet paid for over 4 months the beginning of January 2021, and then again at the end of 2021 for 2 months again, and again now for 2 weeks trying to be compliant with the clock in and out and not having to manually verify in HHA, which is what they do not want you to do!

Well, actually nothing I 'liked', it's how it operates, so you adapt. It's not as easy as you think, and there are so many levels of things that have to be just right before things happen in HHA and some things aren't right even now after 2 years of using this platform. Plus, instead of just having Promise to look at and bill through, now we have to utilize 3 software programs to do this and most times they do not communicate with each other which causes problems in getting paid and other things, just like the clock in and out, that aren't coming from my clearcare to HHA and we've been working on this for over 2 weeks now, and still nothing is happening as it was designed.

Military time, getting used to that has cost me money, big time.

Overall we have been happy with the software

The ease of the software and ever changing features

Customer Service can be useless at times or take forever

For the most part is a good software

I like that you have the ability to see the calendar fir both the consumer and caregiver and their location. There are multiple reports.

That sometimes is too slow and it crashes constantly

Overall experience is good. Someone needs to explain to support that if an agency has billing problems, then this ticket takes priority and needs to be addressed or escalated. A lackadaisical approach does not work in this case, since it is revenue and that runs the agencies business and pays the HHAeXchange bill....and their salary.

For the most part the application works well and satisfies the basic needs to operate an agency to conform to the EVV requirements mandated by the State.

Falls short for in-depth reporting and accounts receivables and payment posting, billing and reporting and reliable integration with other vendors.

We use it because we have to, since the MCOs adopted the payer version. Because of our size, we hoped to gain efficiencies. However, this has not been the case as we've added costly add-ons and work arounds for caregiver onboarding, caregiver messaging, reporting and data analytics.

Because the MCOs in Pennsylvania adopted it, we went with HHAeXchange.

Constantly having back out of screens or open multiple tabs in order to manage work flow. Reporting is subpar. We have to overlay costly analytics tools and software just to get the data we need out of the system to be formatted in a way that informs us of how our business is doing. The front end with onboarding employees is not effective causing us to pay for another solution as a work around. The messaging / caregiver chat feature is subpar and constantly times out. You cannot manage workflows in the system.

Overall as long as you do not need to interact with a human the software will work. The moment you need their assistance you are on your own. Their customer service number is nowhere to be found on their site. The chat is bot based and a real person is almost impossible to get. The average wight time I have experienced is always in excess of two hours.

The software is well made and easy to work with from an administration point of view.

Customer service is none existent. I have been on the line for over 3 hrs and also waiting on the chat for a representative for the same amount of time. If you need them to reset an employees account or do something on their end it could take days.

I have had wonderful experiences with their EDI team and with their tech support people. I had gotten to know a few of them on a first name basis during our implementation and they were wonderful to work with, they took the time to try to make me get it lol. They went above and beyond to assist us and it was greatly appreciated!!!!

We only use this for our waiver clients as it is required for billing the CHC Program in PA. I like that all the info is in one place and easy to access.

Nothing with the software itself was an issue for me.

Product is easy to use. Scheduling is easy for the most part.

Customer Support = BAD. Have a question, first person can't answer it. It typically gets moved up to higher tier support. Support turn around time is bad. Getting answers when a ticket is created after it's been escalated to a higher tier is BAD

Worst experience ever, is very messed up that we are obligated to use it.

I have nothing good to say about this product. Worst EVV platform. Not user friendly.

System is not user friendly, impossible to get someone over the phone, they create tickets and tickets and resolve nothing, they send videos and videos to self educate which are real bad quality, and could barely be heard. customer service is terrible they hire people from out of the country and communication is thru email. This system its just as if doctors would give you a ton of books for you to find your own disease and treatment. Worst EVV system out there, there is always a problem submitting claims, and to rebill is a nightmare . They don't care about the customer.

Used it to check against timesheets. Make sure staff was clocking in and out.

That you always had to link calls. And when you linked them they stayed on the dashboard. With ClearCare everything was much easier. You could color code shifts. For every step you had to save or it would disappear.

Very hard to deal with customer support, delays in solving issues causes claim denials and lost money on the billing

Easy to use and self-explanatory software.

Customer service is very bad. Takes hours on hold to talk to support, weeks to months to have your problem fixed. Some of the issues are still in the work for almost a year

It’s very simple to use and very easy to login, there is a thumbprint/face log in so it makes it simple to use. Very easy to find what you need.

I don’t think there is anything I hate about it.

I have worked with HHAx for many years, more recently at a new agency. The customer service is difficult to work with and at times unhelpful.

The BI Dashboard is all your operations at a quick glance. It helps us stay on top of our data and address issues immediately.

Clinical Module, Forms builder reporting on specific data.

This software is very user friendly. The ease of maneuvering from page to page. Reports are ran very easily

Sometimes the system is very slow. There are times when we are very busy, and the system lags. I also do not how it logs you out so soon.

I am happy to work with the program.

The way we can see the visits, help to do any change in schedule and caregivers and the reports

When I enter the first time the schedule is not transfer the information to the master week and need to enter manually.

That it is so user friendly for the office staff and for the caregivers in the field.

Very user friendly. I like all the reports that can be created. The payroll tab is excellent.

Repsonse time to answer problem matters.

It has been good to our company.

The GPS tracker, and the notes to be entered by our DCW's on the HHA exchange app.

Phone number and addresses not been updated quickly for GPS tracking when using the HHA exchange

When we have an issue it is very hard to get support to help fix the issues. It is not user friendly

It has a lot of information but does not work all the time

It does not work as well as it should

Easy to use, and customer service is great! The software helps my staff in a way that other systems couldn't .

At times data that was entered seems to change on its own. Causing reports not to match previous reports.

The dashboard is a huge help to keeping track of our employees.

When the website goes down, we have no access to any information needed.

Easy to use, user friendly. Easy access.

Just when the system crashes, or when logged out in the middle of a report.

Being able to track healthcare credentials and send alerts for expiring credentials has helped operations and compliance.

Reports do take a couple minutes to load and there are frequent outages of the service. Employees sometimes have a hard time using the system while clocking in and out.

Overall we are satisfied with the product.

The integration with our other platforms is crucial and is seamless.

The software has numerous great features but has a learning curve.