--- title: "HHAeXchange Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HHAeXchange. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HHAeXchange is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/hhaexchange-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Home Health Care Software](https://www.softwareadvice.com/home-health/) / [HHAeXchange](https://www.softwareadvice.com/home-health/hha-exchange-profile/) / HHAeXchange Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/home-health/hha-exchange-profile/) Reviews [Alternatives](https://www.softwareadvice.com/home-health/hha-exchange-profile/alternatives/) # HHAeXchange User Reviews ## Reviews summary - Overall rating: 3.6/5 - Total reviews: 100 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.1/5 - Value for money: 3.5/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 34 reviews (34%) - 4 stars: 30 reviews (30%) - 3 stars: 16 reviews (16%) - 2 stars: 6 reviews (6%) - 1 star: 14 reviews (14%) ### Most mentioned pros - For the most part the application works well and satisfies the basic needs to operate an agency to conform to the EVV requirements mandated by the State. - The system is set up in a very intuitive way, and everything makes sense from teh standpoint of a coordinator and administrator, if only it actually worked most of the time. - Always great training & updates. ### Most mentioned cons - Imagine asking for their support staff to fix those problems just to get a response stating that they are closing the ticket. - The chat is bot based and a real person is almost impossible to get. - Ticket response is SLOW and often incorrect. ## HHAeXchange customer reviews Showing reviews 1-25 of 100 (page 1). ### Very Easy to use - Overall rating: 4/5 - Reviewer: Marshene R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows me to schedule a caregiver bill for visits all in on shot. #### Cons Sometimes the caregiver complain that their calls does not register. --- ### HHA Exchange is a real every day helper! - Overall rating: 4/5 - Reviewer: Ekaterina B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are using HHA since 2019 for EVV Compliance and scheduling, and so far it's the best software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease I can use it in everyday Agency operations. It's easy to get used to it and teach your employees to use it. The scheduling system and billing system are the best. Billing is done fast and if there's a problem, you can run a report to catch it. #### Cons Sometimes it's hard for the caregiver to download the app and it's hard for us to give out the mistake right away. #### Reasons for choosing HHAeXchange The price is the same but we have more features with HHA. #### Reasons for switching to HHAeXchange The schedules in HHA are perfect, if you need to make a change, it's easy. --- ### Never use this horrific software. It is a nightmare compared to other EMRs. - Overall rating: 1/5 - Reviewer: Melissa G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Extremely horrific. It has been an utter nightmare. Imagine spending hours per day fixing glitches HHAeXchange creates. Imagine asking for their support staff to fix those problems just to get a response stating that they are closing the ticket. I honestly can not imagine a worse EMR. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing! Literally every single aspect is horrific. I am forced to use it as Texas only allows HHAeXchange to collect EVV data. I would leave in a heartbeat if allowed to do so. It is free for us to use and I would rather pay thousands a month to get away from it....that is how bad it is. #### Cons It is incredibly glitchy and extremely slow. It takes 30 seconds or more to open notes. It appears to be old technology especially when compared to KanTime and CubHub. #### Reasons for choosing HHAeXchange We had no choice, Texas made us use HHAeXchange to collect EVV data. We still use KanTime as our main EMR (which is awesome) since HHAeXchange is so bad at least I am grateful to do most tasks in KanTime. --- ### Our experience with HHAeXchange - Overall rating: 4/5 - Reviewer: Carol A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was a very bad experience at first with the Aggregator for PA to Sandata and we don't have good experience with getting any of our emails to customer service answered or fixed. It takes months to get a response after sending multiple follow up messages. When the system works, it is great and helps with all of our needs #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The scheduling, the mobile app, and the billing/payments #### Cons The customer service and communication - it takes forever to receive an answer and my experience with the chat feature wasn't a positive experience #### Reasons for choosing HHAeXchange A referral from an employee of the company and cost compared to Sandata. We have ODP, OLTL, private pay etc - so we can't use the free software #### Reasons for switching to HHAeXchange Wasn't ready for EVV tracking --- ### My HHA Experience - Overall rating: 5/5 - Reviewer: Alvin N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent and the best i have work with so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of work and the accuracy of the software. #### Cons Sometimes it gets frozen and makes it difficult to navigate. #### Reasons for choosing HHAeXchange It seems like it responded to my agency needs very well. #### Reasons for switching to HHAeXchange Price and ease of work. It captures everything you need to make your work easy. --- ### Still needs a lot of work - Overall rating: 3/5 - Reviewer: Ethan M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like the integration with the MCOs and the ease of contacting them through the system. #### Cons Many bugs, whether it has to do with overnight clock in issues, alternate shift issues, report issues, no matter what your issue, if you call customer support, you will get a ticket number and that will be the end of it. Never has a system issue been resolved, so I have stopped calling. #### Reasons for switching to HHAeXchange The state went to the MCOs and we figured it would be easier to use the software they wanted us to. --- ### Popular Home Care Software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use. Lots of options to customize according to your need. Very popular in home care and managed long term care industry. #### Cons Customer support needs to be much better. #### Reasons for switching to HHAeXchange User interface, limited options, poor customer service. --- ### HHA Exchange is a very easy to use - Overall rating: 4/5 - Reviewer: DIANA H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is very easy to use; I find it to be a very user-friendly tool for my agency, which is currently in a growth phase. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Billing and Scheduling is a very easy-to-use application that allows you to create schedules and send invoices without any problems. #### Cons In fact, so far I haven't found anything I dislike; the application is very easy to use, and the support team is prompt in resolving problems. --- ### HHAeXchange review - Overall rating: 5/5 - Reviewer: Ashlee P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it is pretty user-friendly. I was shown the basics of HHAeXchange. but I was able to figure everything else on my own. #### Cons Our account with HHAeXchange is linked to InMyTeam, and at times, the shift will not populate in HHAeXchange even though it's been bileld in InMyTeam. --- ### Customer service non-existent - Overall rating: 2/5 - Reviewer: Tait C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered If this software was being run by people who actually care about customer service and feedback, I would say it has great potential. As things stand, I know very few people who actually feel good about having HAH Exch (Managed Care plans require the use of this system in New Jersey. Otherwise I would have dropped them. I know many others in the same situation. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The system is set up in a very intuitive way, and everything makes sense from teh standpoint of a coordinator and administrator, if only it actually worked most of the time. #### Cons There is no customer service to speak of. You are required to send an email to get a ticket generated. You are lucky if they respond within a week, and often with something compeletely unrelated to what you inquired about. #### Reasons for switching to HHAeXchange We are required to switch to HHA Exch by our insurance payor. We did not mind it till we found out what a nightmare it is to deal with HHHA Exch. Now we are kinda stuck, and it's not a good feeling to have. --- ### my feelings about hha - Overall rating: 5/5 - Reviewer: Melissa E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. makes scheduling easy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use and if you have questions the online chat is quick and easy to use #### Cons lag time is what I don't like it don't happen a lot but when it does it is horrible #### Reasons for switching to HHAeXchange The company decided to do it. I am in one of the branches for the company --- ### HHA is better than other software I've used before - Overall rating: 3/5 - Reviewer: Fanny G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Over all it's better than other software I have used, but there is still room for improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It user friendly and allows the agency to customize it to meet our needs #### Cons Too many technical glitches. Support Center takes way too long to answer. You can be on hold for over 45mins sometimes. #### Reasons for choosing HHAeXchange It was the better overall choice. --- ### Hha survey - Overall rating: 5/5 - Reviewer: Michele K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have a great overall experience with HHA the people are who we are in contact with are very nice and cordial and professional #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product is easy to use love the billing components , payroll, all and all its very easy to use and really don't have any complaints #### Cons At this time there are no problems using the system. However I do wish we would have access to edit things for the clients info like phone #'s or address changes when making notes in the system to update its not always done #### Reasons for choosing HHAeXchange Direct contact to the statr #### Reasons for switching to HHAeXchange wasn't compatible --- ### Great Platform - Overall rating: 4/5 - Reviewer: Victoria F. - Verified reviewer: Yes - Industry: Human Resources - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love HHA and wish my company used more of its features like chats and allowing users to view their compliance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can easily notate important details about our caregivers and the clients. #### Cons I don't like that I can't send documents or images via Connexus. --- ### Hha review - Overall rating: 4/5 - Reviewer: Brittany B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we have been happy with the software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The ease of the software and ever changing features #### Cons Customer Service can be useless at times or take forever #### Reasons for choosing HHAeXchange Friendly staff, price, options #### Reasons for switching to HHAeXchange I was unhappy with the inability to customize my system --- ### Best software I have ever experienced - Overall rating: 5/5 - Reviewer: Jacob G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I beleive all the features are interrelatted which is what this software does.... #### Cons Poor support team....lack of knowledge via tier level 1. #### Reasons for choosing HHAeXchange HHA got my attention do to the multiple features to ease and combine the full spectrum --- ### Application Use - Overall rating: 4/5 - Reviewer: Adrienne G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The ability to reduce the amount of time preparing and submitting claims #### Cons The interfaces with the other vendors/payors is not the best. Submitting batch claims have been problematic with no ability to get timely responses from support. This affects revenue and payroll if claims are delayed for any reason. #### Reasons for choosing HHAeXchange Easier navigation and claims reporting and submission. #### Reasons for switching to HHAeXchange Sandata is the State choice for EVV. They have issues as well. --- ### Need Improvement - Overall rating: 3/5 - Reviewer: Noor M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HHA needs alot of improvement and it is not a friendly user system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It has a nice way of extracting report and customize them depending on the need. #### Cons EVV is the worst specially with people clocking in/out. It freeze alot and sometimes it take them 10min to be able to access their accounts. #### Reasons for choosing HHAeXchange Word of mouth --- ### Easy - Overall rating: 5/5 - Reviewer: Cindy L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. That it is so user friendly for the office staff and for the caregivers in the field. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly. I like all the reports that can be created. The payroll tab is excellent. #### Cons Repsonse time to answer problem matters. #### Reasons for switching to HHAeXchange CEO made the decision --- ### good product - Overall rating: 4/5 - Reviewer: Jaime C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros easy to use and navigate. The real time of dashboard makes it easy to track employee clock in and out. #### Cons outages. seems to be outages quite often, which can make the day to day operation sometimes difficult --- ### No a Fan - Overall rating: 2/5 - Reviewer: Linda M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 2/5 #### Pros Used it to check against timesheets. Make sure staff was clocking in and out. #### Cons That you always had to link calls. And when you linked them they stayed on the dashboard. With ClearCare everything was much easier. You could color code shifts. For every step you had to save or it would disappear. #### Reasons for switching to HHAeXchange Because funding sources said we had to. --- ### Happy - Overall rating: 4/5 - Reviewer: Antolina T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am happy to work with the program. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The way we can see the visits, help to do any change in schedule and caregivers and the reports #### Cons When I enter the first time the schedule is not transfer the information to the master week and need to enter manually. --- ### Review for Hha - Overall rating: 4/5 - Reviewer: Kelly L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The chat and support that is available. #### Cons I dont like the time lapse. If someone clocks in I can not see it for approximately 10 mins. --- ### Poor Experience - Overall rating: 2/5 - Reviewer: CINDRA G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Honestly, nothing at all. The communication is very poor. #### Cons Everything to be honest. Just poor communication overall. --- ### Great software - Overall rating: 4/5 - Reviewer: Monisha R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Online chat for troubleshooting. I find the chat easier and accessible. Its easy to reach someone and get help faster. #### Cons Too long of a wait on the phone when you call HHA ## More reviews [Next reviews](https://www.softwareadvice.com/home-health/hha-exchange-profile/reviews/?page=2) --- HHAeXchange Reviews, Pros and Cons - 2026 Software Advice