All Home Health Centre Reviews

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Lorili

Hospital & Health Care, 2-10 employees

Used daily for less than 12 months

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

DSL has met every expectation I have had to date.

I appreciate the kindness generated from the DSL team. The quality of their product is superior and has made it easy to grow our home health service.

PROS

Flexible system access from anywhere on the planet. Excellent customer service. Every call for help was answered and my questions answer or problem solved before hanging up the phone. Every touch point at DSL is professional , courteous and knowledgeable.

CONS

I have had to adjust to electronic training with DSL. This seems to be more a con on my part than DSL.

lanie

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

3

Reviewed February 2016

user friendly with lots of features applicable for our agency

PROS: - your administrative/supervisory staff are very friendly and approachable, the relationship they extend to your clients are more of a PERSONAL relationship rather than just purely BUSINESS - your staff listen to our concerns and very much open to recommendations and takes our feedback seriously - your administrative/supervisory staff are very much knowledgeable with changes in Medicare/JCAHO updates and requirements - your system basically produce the important things needed for Medicare compliance with regards to record keeping and proper documentation with ease CONS: - you do not provide your clients with WEBINARS or SHORT CONFERENCES on updates or big changes in Medicare requirements (eg: 2016 had multiple changes such as the star rating, changes in reimbursement or even the OASIS changes and updates) - you are not in partner with any other third party contractors such as CAHHPS or company that could help us in bench marking if ever a company would be interested ( or if you are, we were not informed) - you have so many DOWN TIMES that i personally have been experiencing and i have been receiving complaints from our field personnel (i just got a text message last night from 1 actually-- they want to sleep but they cannot do their notes) - there are a lot of nice features that are being presented by other companies, but there is a lack of encouragement from your clients to give their recommendations and feedback - very difficult to use with a tablet ( i heard it has been updated but i still receive this complaint from most of our field disciplines) - changes are being done with the system without prior notification, i have to find out about the changes when i call and ask myself BUT all in all, I love your system and most of all you administrative/supervisory staff for extending extra effort in promoting your company and making sure that your clients are happy and satisfied (Glen, April, Kathy, Lanie, Jose, Grace and Ms Fely to name a few.......) .

Vendor Response

Thank you for your feedback. We are launching a news aspect of our site at http://datasoftlogic.com to help our clients keep informed with industry changes. You can also follow our twitter and youtube channel for further resources. Thanks again for your feedback.

Replied March 2016

Daisy

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed February 2018

It is great but then there are always a few things that could be fixed with time to help everything

PROS

It helps me find all the information, promptly. There are so many uses for the program that can help us acquire new ways that will help us excel. There are new form that will help us use even newer ways to help. I can only hope more will be added to show us new ways to keep up with this modern technology.

CONS

The system does tend to slow down and the computer is too fast and then there are glitches that do appear. There is also the dilemma of when we do updates and the updates don't work and end up slowing us down. There is a lot that can be improved to make this process a lot smoother and faster. Time is a factor and its important to make sure everything has a steady pace as well.

Whinley

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed February 2017

Office Manager

Software is Okay, you have to input Live chat which I think is not hard to do. That has been a request of mine since 2013. The software updates or improvements are very slow as to my opinion. Also new employees find the software not really user friendly. I guess it would be about the main page which has a lot already going on upon logging in. clutter on both sides of the page makes it overwhelming to the eyes. Tech support people need to have better phones or phone lines. Their connection is shoddy and most of the time delayed.

PROS

the extensive completeness and versatility of the forms.

CONS

the main page, it is so amateur made. Not enough professionally pleasing to the eye.

Raul

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Home Health Centre is highly intuitive, sensible and easy to teach to a wide range of tech aptitudes; has a very logical workflow which can be tailored to your requirements; offers a shallow learning curve for rapid deployment and field utilization; customizable reports yields results that are most meaningful and useful to you; a proactive regulatory team ensures you'll always be compliant and up-to-date; a real web-based interface (not an RDP-disguised pretender) decreases the limitations brought on by on-premise servers, VPNs, and finite license resources. Tech support is more than able to help - they are eager to. Beyond assisting you find a solution to whatever challenge you throw at them, they follow up afterwards to make sure that it stayed fixed to your satisfaction. If your home health agency doesn't have any EMR software at this time, you have to seriously consider HHC. If you're having challenges with your current EMR software, you owe it to yourself and your agency to take a hard look at HHC as a viable solution.

Michelle

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed February 2016

The BEST that I have ever seen!

Working in home health since 1998 gave me a fair share of experience with regards to using different kinds of software. From Synergy, Visitrack, Intergra days to this date of Web-based programs. The best thing I like about Datasoft Logic Home Health Centre is that it is user friendly. It is easy to learn and navigate the program and as a biller, it makes my job as a biller simple and with all the checkpoint features prior to submitting claims especially to Medicare, it gives me peace of mind knowing that I am submitting a clean claim. Customer Service is superb and personal. If the issue cannot be solved right away, CS always calls back for follow up and update. All programs has glitches and issues, the best thing about DSL is that CS will really find their way to fix the issue. I have seen the improvement on how DSL handles these so called glitches and I can say it is really GREAT!

Alex

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2016

Billing Company

Software is easy to use and has relevant clinical and financial tools relevant in running an agency. Efficiently designed, DSLOGIC makes our life easier in terms of compliance and billing. Great software to have.

PROS

The step by step procedure shows a new staff how things go in an agency setting and the same is true in the billing module where identification of claims for processing and chart issues are presented in an organized way for faster completion of tasks.

CONS

Too many features that we haven't used.

Johny

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2017

New Agency

We are a new HHA and we evaluated multiple software vendors. Home Health Centre was by far the best value. They don't charge extra for the add-ons, it's all inclusive. I was especially impressed with the fact that they created a log-in for me on their demo version and let me tinker for a few days to get a feel for how the system works. They were the only vendor to offer this.

Elmer

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed February 2016

User-friendly, Increased Productivity, and Reliable Tech Support

Pros: Easy to set-up and use, has a lot of reports (clinical, financial, and miscellaneous) that allows the leadership and all staff to be more productive and make sound decisions, 24/7 tech support (phone/text, e-mail, or social media). Cons: can't think of any negative comment about this software at this time.

PRISCILLA

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed February 2016

My experience with the Home Health Centre is really good and the system is user friendly

The customer service are very well trained and accommodating. I dont have problems dealing with them. Whatever problems we encounter in the system, they were able to troubleshoot. For me, I highly recommend Home Health Centre.

Mark

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

1

Reviewed February 2018

It was easy to understand the software even for beginers

PROS

Very easy to use and understand even with minimal training. Nurses can access anywhere and sign their notes.

CONS

Software should be updated with the current CMS protocol, if already updated they should make sure everything is working before posting changes on software.

Alex

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

3

Reviewed February 2016

the softare is robust enough to take care of any agency size - small to big client database.

the product has features that are relevant to clinical department and the general staff in the office/field. dslogic needs to be avail, though, in safari and mac formats to cover all kinds of users. Customer service has improved a lot; it will be a big leap if the number of tickets issued are lowered to one half of what it is now.

Vendor Response

Thank you for your feedback. We have recently upgraded browser settings for home health and hospice centre. You should now be able to view and use the product on various browsers. If as you are using any browser and you see a view ability/compatability issue, please contact us via e-mail at customersupport@datasoftlogic.com, via phone at 866-430-0263, or you can create a support ticket on the web by visiting http://datasoftlogic.com Thanks again for your feedback.

Replied March 2016

Rita

Hospital & Health Care, 1 employee

Used daily for less than 6 months

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2016

Home heallth

The customer service was tremendous they help me through the process and was gladly to help after purchase

PROS

It's a good help in my process

CONS

It should have online help

dennis

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed February 2016

they are easy to work with.

The software needs to have a bit more user form modification specially drop downs.

Showing 1 - 14 of 14 Reviews