Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
2.5 / 5
Value for Money
3.0 / 5
Customer Support
3.0 / 5
Functionality
3.0 / 5
Pros
"Great all in one software for a growing hospice company. Without this I don't know how we could function as a company, this is great!"
"I like that the software keeps track of when to send letters and the one to make phone calls"
"Ease if use/user friendly. Information readily available and easy to find. Well organized"
Cons
"agency has to pay for better utilization of various tools, otherwise can't think of anything negative."
"Training for this software could be streamlined more."
"What using the calendar function to plot phone calls it would be nice if the calendar showed national and religious holidays to prevent scheduling on those days."
Homecare Homebase Reviews
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December 2020
AMY from Amedisys Hospice
Company Size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Functionality
5.0
December 2020
Excellent
I love this software...I've used brightree/Matrixcare also in another position and HC/HB is sooo much better! Easy to navigate. All your info is readily available from main screen. Adaptable by admin. Cant praise it enough!
Pros
Ease if use/user friendly. Information readily available and easy to find. Well organized
Cons
Some issues with glitches, like not syncing sometimes. Supply list can be confusing. Confusing to update/change plan of care. Difficulty updating aide care plan (I can change it but it doesnt "stick") but i probably just need to read up on how to do that correctly. So much good about everything else, these are minor.
October 2020
Deliana from NorthEast Georgia Health Center
Company Size: 5,001-10,000 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
5.0
October 2020
Good for Hospice and Home Health services, easy to use
It works well for me personally, however I would appreciate an app and alerts when I have work to do on it.
Pros
It is quite simple and easy to use for Home Health agencies and Hospices. I approve orders in it and it takes me literally 3 clicks and steps. It took me very little time to learn how to use it. I have heard others have had the same experience. I would imaging training costs are low. Tracking referrals is very easy.
Cons
It does not interface with Epic well which is unfortunate. Epic is the most commonly used software by hospitals and large health system. It is not convenient for nurses who have to chart in both softwares. I wish this software would alert me when orders come to my in-basket to sign. I have to remember to log in every week. Unlike other software such as Epic, they do not have a phone app. Epic app alerts you when you have a message. To compete, HH should create an app, too. At times too many questions have to be answered and repeating information has to be typed in by hand, which wastes time and takes away from time spent with the patient.
November 2018
Stacy from Formerly at Americare Home Health & Hospice
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source
Ease-of-use
1.0
Functionality
1.0
November 2018
The Ripple Effect
In my opinion, as the biller I saw that this software caused this company to lose a lot of money.
Pros
Having used a handful of different software programs in the healthcare field I found using this particular one taught me to appreciate the others in a big way.
Cons
This software is marketed as a “workflow” driven program that is supposed to seamlessly keep users on top of tasks to insure the ball keeps rolling without interruption. The workflow is from referral stage (accepted or not), to insurance verification (which should be done first), to scheduling start of care visit and so on. Each step has several “workflow” sections that need to be cleared. These workflow items can only be cleared from the “workflow” section of the software. In other words, it cannot be cleared simply by doing the task from other sections of the software or the patients chart. Insurance authorizations are tricky. A SOC visit cannot be scheduled without an authorization being entered, even for Medicare payors which do not require an auth. Authorizations require a "bypass" to be entered first which is only a partial auth allowing a scheduler to only plot a few visits, explained to employees that it forces auths be requested and followed up on so that the remaining visits can be scheduled. However this wasn't the case, as a turnover in employees occurred repeatedly, orders weren’t being approved in a timely manner so new employees were told to add to these bypasses to be able to schedule further visits. If bypass extensions weren’t entered, visits were not scheduled in a timely manner and ordered frequency was not honored and in the end MANY missed visits had to be entered, which happened frequently. Auth requests fell behind as well because orders hadn’t been approved and not all Ins companies allow back dating of auth requests which costed this company dearly. Also the auth workflow has many sections, Enter initial auth bypass, Request initial auth, Follow up on auth request, Enter auth upon approval, all for each patient and each auth..so much reworking on the same subject, a huge time waster and messy. Each workflow item requires coordination note to be entered (more to weed through when searching notes). To explain untimely verbal order approval, they understandably need to be approved as do many other things, usually by the Director of Nursing. As the DON rules many facets of this kind of business, her “workflow” is overwhelming, as is every assigned workflow item with this program, hence the turnover. Every employee has an overwhelming workflow that drives them to seek other employment. I saw 3 DON’s come and go in the few short months I was with this company. This in my opinion is what causes a ripple effect. If only one user in this “workflow” process cannot keep up it will and does cause every step thereafter to be off because the task does not move to the next step until the one before is complete. A couple of other things outside the workflow that cause issues: There is no visit management for looking into if visits were completed or not in the patient chart. Users have to exit the chart to go to the scheduling console that is many clicks and searches to get to. Actual visit notes are found in coordination notes that are mixed with all certification periods for that patient and there is no indication of what kind of visit it is, a follow up or oasis etc. This information is only available in the scheduler. All documents that are scanned into a patients chart are mixed as well with all cert periods so in turn users spend too much time weeding out, another big time waster. Also only one user can be in a patient chart at a time, very odd.
September 2020
Sarah from Asceracare Hospice
Company Size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2020
Hospice charting
I hadn’t minimal training in the program but I did have some cheat sheets that really helped me stumble through.
Pros
I like how easy the program is to navigate and chart in. I also really like the workflow set up and idg set up.
Cons
It’s hard to see a full picture of care with the way the pages are set up. In a different program I was able to see all notes per discipline.
Reasons for Switching to Homecare Homebase
I switched jobs.
December 2019
Nancy from Promedica
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
December 2019
Field RN user
Poor so far
Pros
Can sync quickly. That's it. Being able to use small device is kinda of nice .
Cons
From field staff point of view hchb is very poor program. Pathways do not reflect care provided. Waiting around for office staff to change codes, add visits, process work que is extremely slow. Buddy codes are a mess for large organization. We end up with visits on one nurse and buddy codes on another. Makes no sense that buddy codes can be moved separate from a visit.There are repetitive questions in some areas of assessment that are not needed nor appropriate. I spend more time "looking" at my phone during a visit than I do the patient. No ability to self schedule my case load.Writing exceptions all the time as to why i wasn't in home 30 minutes, when I actually was is annoying now. The system we have on scanning documents that MD have written by hand is not legible half the time so make figuring orders a concern. I'd rather go back to epic.
Reasons for Switching to Homecare Homebase
Don't know I'm field staff Sure it cheaper
March 2020
Anonymous
Company Size: 201-500 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
2.0
March 2020
Not The Most Friendly EMR Software
Homecare Homebase gets the job done, however it has a lot of unnecessary clutter that proviers must go through in order to get to the bottom line.
Pros
Homecare Homebase is not the most friendly EMR software I have used while providing home based hospice care. It does try to make things easier, such as providing prepopulated responses you can choose from, tracking your miles from patient to patient and good IDG tools.
Cons
Homecare Homebase could streamline things, espeically for social workers and chaplains as they are extremely nurse focused. Documenting a new patient visit can take a lot of time, especially going through all of the new patient flows.
November 2016
Clay from Western Summit Rehabilitation
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Ease-of-use
1.0
Value for money
1.0
Customer support
3.0
Functionality
3.0
November 2016
Not a fan of this inflexible system
This Android based system forces users into the most check-box driven system in the Universe. The pro is that the system makes you jump through the hoops. The con is that the system makes you jump through hoops.
Pros
The system forces you to write your notes every day. Once you get used to it, its nice to stay in the rhythm of documenting when you are with your patients or immediately after. You can't really get behind if you are doing it right. This system keeps clinicians very honest about the actual timing of patient visits. This is another system that CTO's and CFO's geek out about.
Cons
The goals and interventions are rigid and difficult to incorporate into the actual functional activities. If you are in the middle of a visit and need to change the visit type, you have to depend on the office to schedule things for you. When that happens, you often have to document after the fact and the system makes it very difficult to record the time of the actual treatment.
November 2010
Denise from Holy Redeemer Home Care
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
2.0
Customer support
2.0
November 2010
Honest review of homecarehomebase by nurse who uses every day
Absolutely, unequivocally a resounding NO WAY
Pros
Some realtime info is available however admissions and recertifications not available as realtime until fully reviewed by coders Demographics info available immediately The pros for office staff and billing purposes are readily apparent and this is the major advantage
Cons
This little device sorry,rephrase, this miniature device is totally inadequate to be working with all day and all night Mark my words, you will be working on this little monster for the entire day &night whenever you see patients. It is slowwww, tedious to use due to miniature size and it is laborious as you need to address hundreds of screens to move through this program. It is difficult to retrieve information as it requires backtracking again through screen after screen. The type is extremely small and difficult to use continually all day & night and this is with largest type available. It has made my job easily 12 hrs a day and since I'm salaried no overtime. Basically, my job is nurse during day and data entry every single night . There is lag time with every entry and with every screen change causing delay in my data entry job. Trust me, the nursing staff will be very unhappy with this program. Mgt not sympathetic as they shrug and say "That's the way it is".
April 2017
Lynette from Aquinas Home Health
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Ease-of-use
3.0
Functionality
4.0
April 2017
Very specific documentation needs
Pros
Amazing ability to look up patients, and map your day. I miss this feature the most when working with my new software. Looking up patients at a touch of a button and not searching really made my evenings and mornings trying to plan for my day and caseload very easy.
Cons
Did not have a lot of ability to choose what you needed in certain sections. Sometimes would have to click an answer that didn't really fit, and then would later have to type a narrative to explain
March 2015
Tami from Home Care Agency in Midwest
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
1.0
Customer support
4.0
March 2015
I hate this program!
It is extremely tedious and redundant. It is making a great job miserable. It is like entering the black hole of charting. It feels never ending. It is probably good for those in the back office but horrible for clinicians in the field.
February 2019
Ginger from MIssion Healthcare Services, INc.
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
February 2019
HCHB Review
Since day one from the trainers to customer support, it has been a positive experience. We feel supported when needed and really appreciate the customer support re structure that is going on at this time.
Pros
HCHB is great in that it puts the workflow to the forefront so it must be addressed. No missing work items or trying to remember if you did a process. It reminds you or actually has hard stops to keep you from moving foward without the required information.
Cons
some of the stops require HCHB to intervene. While I at times understand I think it should be a the agencies discretion. My number one con is the when a patient changes insurance and a new episode must be opened and retro episode information added.
September 2018
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
September 2018
Top billing software but has some downfalls....
Pros
They have been great to add programs to the software so that we can keep everything in house. We have multiple lines of business and in that respect they are very accommodating. We have been with them for years so most of our staff is familiar with the software and how it operates.
Cons
It can become super costly. They charge enormous amounts for each add-on you purchase. Also, customer service has always and still is very slow to respond at times. There are times we will wait 2-3 days for a response to what seems like a simple fix. Also not fond of a lot of the updates they do (which is often) They seem to change the look and feel of the site far too much.
March 2018
Mike from Curo Health Services
Company Size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
2.0
Customer support
3.0
Functionality
4.0
March 2018
Great Product!
Our company uses this software all day, every day. We could not provide the high level of care we do without a robust software like HCHB.
Pros
Great all in one software for a growing hospice company. Without this I don't know how we could function as a company, this is great!
Cons
They roll out quite a few updates the system can go down from time to time but if you can be patient and plan for it you'll be fine.
March 2018
Zach from Bayada Home Health Care
Company Size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2018
Powerful home care and hospice automation software
Pros
HCHB has a multitude of integrations for supporting our nurses including integrations with patient data, physician office integration, payroll, and others. The scanning features have drastically reduced the administrative hours nurses spend allowing them more quality time with patients.
Cons
HCHB is growing fast and has some of the biggest home health and hospice agencies. Sometimes they seem over stretched, but it usually happens in phases. They are constantly getting better and more reliable with compliance needs.
March 2020
Steven from Trinity Health
Company Size: 10,000+ employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Review of Bereavement Tracking panel
This software has been essential to keeping track of when to contact family members and other loved ones.
Pros
I like that the software keeps track of when to send letters and the one to make phone calls
Cons
What using the calendar function to plot phone calls it would be nice if the calendar showed national and religious holidays to prevent scheduling on those days.
March 2018
Bevan from Medical
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
March 2018
Many ways to get the job done.
Pros
On a desktop, the software is easy to use and has many different ways of getting the same task done.
Cons
If on a tablet, it gets hung up and is impossible to resolve until log on with desktop and un-hang yourself.
June 2017
Talhia from Rishavena Home Health Care Agency, Inc
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Ease-of-use
2.0
Customer support
5.0
Functionality
3.0
June 2017
You've got options.
You've got options. Explore them before settling on Homecare Homebase.
Pros
I used this software daily for a number of months and, after being with another company offering a superior Home Health Care software, I understand why my colleagues were all frustrated with it. The only pro about this software is the customer service staff, who did what they could to help me when I needed them.
Cons
The interface is extremely outdated and not remotely user-friendly. I felt as though I was using a program made in the late 90's. And the so-called Phone App, which was was still relatively new when I was utilizing the software, crashed often and was never easy to use when it worked. Customer service, however, was fantastic in my experience. They seemed to understand the frustrations of their software and tried their best to ease the burden. I hope to never use this software again.
July 2019
Barbara from St Mary Home Care
Company Size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
July 2019
homecare homebase
Pros
can be used on a tablet, accepts electronic signatures and is date driven
Cons
too many clicks to enter data that is non-essential
May 2017
Vani from Homecare VNA
Company Size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2017
Benefits of Homecare Homebase
easily used on tablets
Pros
Intuitive, less time consuming, ability to compare answers to OASIS questions prior to finalizing discharge from services. Up to date with regulatory changes
Cons
agency has to pay for better utilization of various tools, otherwise can't think of anything negative.
June 2017
Lisa from Aquinas Home Health
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Ease-of-use
4.0
Functionality
3.0
June 2017
Data Drive System
Pros
Good product to help track visit time, documentation and travel. End user able to document at home where care provided.
Cons
Dependent on back office staff to "push" workflow, so clinicians have access to patient information and visit documentation
March 2019
Farl from V.N.S.N.Y.
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
March 2019
Hard to document, hard to read.
I’m a Rehab clinician and adoption of this software has negatively influence my patient care. The data collected is repetitive, incomplete, time consuming and uniformative. The only “help” available is by phone and inconveniently available. There is no online help file, FAQ or discussion forum. Many of the reviews of this software are unavailable, perhaps due to reputation management. The only online reviews, on allnurses.com, are overwhelmingly negative. Back office assignment and management using this software has been chaotic and frankly necglectful. This software has prompted an incompetent and irresponsible relationship to patients.
Pros
Nothing. I use 3 O.S. s in my job. I don’t find Android friendly, I don’t experience th Software as usable.
Cons
Not designed for keyboard entry. Speech to text requires persistent editing. Clinically deficient. Difficult to read. All in caps. Pretends to A.I. but poorly thought out and inconsistent. Redundant, uninformative, time consuming and negligent. Low usability.
November 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
5.0
November 2018
Hospice amy
It has been very helpful keeping g my visits and orders scheduled and timely. I can find all patient information quickly from other client providers within our hospice team.
Pros
I can quickly and easily find clients demographic information, medical information, orders, plans, billing, etc
Cons
There are many options and paths you can take so you have to take some time familiarizing yourself with the product in order to navigate quickly.
August 2018
Laurel from Team Select Home Health
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
5.0
August 2018
Great Homehealth software
Pros
Homecare Homebase allows all of your field clinicians a digital process to enter time worked and patient notes instead of shuffling paperwork back and forth to the office.
Cons
Training for this software could be streamlined more.
January 2017
G from CHPCC
Company Size: 1 employee
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
2.0
Functionality
1.0
January 2017
Not Clinically Practical or User Friendly
It does not produce a clinically functional note to communicate what is actually happening with the patient. It takes a lot of effort to get into and out of notes. You cannot have more than one window open at a time, so you cannot review patient information while trying to write clinical or CTI notes. It goes down often.
Pros
Web based
Cons
Information not easily accessible or clinically practical System goes down and they are not responsive
October 2018
Dawn from Hospice of the comforter. Advent health.
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
October 2018
NOT suitable for hospice inpatient units
You sold management a bill of goods. Pretty sure they paid too much for this terrible system.
Pros
Nothing.totally inappropriate fo. TIME consuming. So much repetition for so little information. Set up for intermittant visits. Too much back office requirement that impedes flow of information. Does not interact with hospice pharmacy so all meds have to put in twice. Calls for answers to questions before you can move on where there is no appropriate answer available
Cons
Soc is too time consuming. Hard to retrieve information that is useable for continued pt care.too complicated but not flexible. This has been a nightmare to use.
October 2017
Shannon from Hospital & Health Care
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
4.0
Functionality
1.0
October 2017
Home Health RN
They really need to higher RN's to help them improve the Language utilized, cut down double charting within the system, improve wound care charting which is completely and utterly useless as it stands. SOC with Allscripts 1hr... SOC with HCHB 3hrs minimum.
Pros
Medications are easy to enter.There is an available drug reference guide within the library. Integrated map for client locations.
Cons
Too many to count! Charting a SOC takes about two hours longer to chart than all scripts. scheduling issues related to case management and crossing over of care. Supply ordering is a nightmare. Honestly, I could go on and on.
May 2019
Eddie from Care Advantage Inc
Company Size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2019
Amazing!
Love it! Very easy and convenient!
Pros
Homecare Homebase is one of two primary databases we use for our organization. If all systems could be this user friendly and helpful, work would be a breeze! We are able to maintain and track all of our healthcare requirements and employee information in one location and that makes our operations run smooth!
Cons
Some additional reporting capabilities would be helpful, but not a deal breaker!
February 2019
mary from Nivalis Health
Company Size: 2-10 employees
Time Used: Less than 2 years
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
3.0
Functionality
1.0
February 2019
cumbersome, time-consuming,inefficient
Look elsewhere for a hospice EMR
Pros
There is some ease of use for practitioners on tablets. I cannot think of much else that I find as positive
Cons
Hours upon hours wasted in documenting, learning to use, and attempts to correct issues This system is not tailored to hospice (maybe designed for homecare?) POC are close to impossible to work with- most practitioners just fill in anything just to do it. You can expect to be cited for your POC if you attempt to use this system. Very difficult , if not impossible to actually use the POC as a tool for caring for patients. Noone at HCHB is able to explain how to use the POC - they will give lip service to ste-by-step instructions,that do not work. HCHB training was very poor- many staff at hchb don't seem to understand their own system.
November 2017
Tom from Home health
Company Size: 10,000+ employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source
Ease-of-use
1.0
Functionality
1.0
November 2017
like wrestling a 500lb gorilla every morning
Pros
Ease of going thru the routine visit assessment' Sync is easy and quik. Speed is adequate. Voice recognition is skechy at best
Cons
might be just the organization I work for but : changes in dr orders that need to be authed prior to scheduling visit. Make for missed visits. : too time consuming to change a routine visit to a dischange or discharge to routine visit.
June 2019

Rebecca from HCR HomeCare
Company Size: 501-1,000 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
June 2019
Ok, I guess?
Pros
It's very easy to use, doesn't take a long time to load, and keeps track of my mileage automatically so I don't have to.
Cons
You have to refresh several times to get changes to take effect. For example, if I reschedule a patient to tomorrow, I have to refresh to get the visit off of today, then again to get it on tomorrow. There's gotta be a less time consuming way to do this.
June 2019
Jennifer from Health, Wellness and Fitness
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Functionality
2.0
June 2019
Not clinician friendly
I have been using one form of HCHB or another since 2013. Not clinician friendly, but the office staff loves the ability to generate endless amounts of meaningless reports. Inflexible, difficult to use when cellular coverage is limited. Not recommended.
Pros
Gives office staff metrics to follow field staff, workflow driven
Cons
Device is small, hard on eyes, difficult to use; menu driven software does not allow having two sections of the chart open (i. e. obtain history, look at med profiles), no web access for clinicians who document at the end of the day
March 2015
Coast from Home health
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
1.0
Customer support
1.0
March 2015
No no no
The tablet is very difficult to work on , and whoever designed this program has no I repeat no healthcare experience .Why would you design a program/use a tablet that does not have enough memory for you to view all branch patients ? Imagine being the on call nurse getting the 5 am call about a pt in trouble and getting to tell the pt " I have to call a number get you put on my device so I can get a good picture of what's been going on with you,where you live , meds you take etc...And it's lovely when you get a new tablet and the predictive text changes what you put in and you get to spend even more time charting! Note to all medical software designers charting should be the easiest part of a healthcare workers job , we are there to make people better, not battle with a horrible program and tablet. It's also a pain to see another persons patient as this program does not "look back" at previous visits like all scripts did , but the wound tool maybe the stupidest part of it all what and experienced nurse could say in one sentence requires opening a special tab entering data in several fields but hey don't worry the person following behind you can't see what you have done unless the hunt for it. I think medicare is going to nail agencies when it sees multiple repetitive goals/interventions are charted on inconsistently
February 2018
Bob from Worldview ltd
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Great with integrations
Pros
Provides many benefits with integration. Integrated with Worldview for document scanning and fax tracking.
Cons
Needs to focus on enhancing scanning to be more efficient with barcode scanning. Support can be lacking.
January 2017
Gina from Home care
Company Size: 5,001-10,000 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Ease-of-use
1.0
Customer support
4.0
Functionality
1.0
January 2017
Horrific and unnecessary hundreds of questions and tabs
The clinician, nurse or therapist will spend more time in the patients home documenting the hundreds of questions that are not all necessary. So a regular visit will be over an hour and if you have cars to perform such as wound vac, pic care, labs, IV, pill box, wound. Care, expect the additional time over the 45 min to hour documenting. A loss of money and you will work much more with no compensation. Additionally, my patients fall asleep during assessment and documentation, and I had to wake them 2 or 3 times during.
Pros
It allows minimal error
Cons
You will work double but paid the same, unnecessary questions, very lengthy.
March 2018
June from Cornerstone VNA
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
March 2018
Data Driven
We are fairly new to the system - the key to success is to follow the HCHB processes as they are like a well oiled machine, and seriously consider changing agency process to work effectively within the system
Pros
Real Time Data Analytics, ease of clinical use. Our field clinicians are now completing 80% of documentation in the home!
Cons
very workflow oriented so there is not alot of leeway for real time process issues or changes. System is authorization driven which if not processed quickly can hold up patient care
January 2015
Paula from Homehealth
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
1.0
Customer support
1.0
January 2015
Hate it
The good thing about this program... Well it does have drug instruction. It appears the designer had never ever worked in home health . There is repetitive charting required as goals/ interventions are automatically added it is unreasonable to have 50 goals on a six visit admit but the clinican has no control over it , you Have to constantly open tabs poorly designed program thanks for adding a million visit codes which now get to be plotted by admitting clinical staff this program has made an already hard job even harder ! The auromatic milage calculator is wrong when doing miles document storage is not user friendly and the tablet is hard to use
June 2020
Anonymous
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
June 2020
Scheduling Aid
Overall content with use. Use it weekly at part-time job and makes clocking in super easy.
Pros
Easy to clock in and out of work as well as view schedule. Good way to keep on top of job and communicate with team members.
Cons
Can be confusing to navigate on mobile device and still haven't figured out full its'capabilities yet.
February 2017
Jasmine from Amedisys Home Health
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
February 2017
Terrible
Time waster with 1,000's of repeated questions. Why do I need to repeat my answer 3 different times? Coworkers hate it, patients hate it because I'm in their house twice as long, just documenting. Same pay, double the work.
Pros
None whatsoever.
Cons
See above.
May 2018
Muhammad from Beaumont Home Care
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
4.0
Functionality
2.0
May 2018
Worst home care software, Period.
Stay a way from it as much as u can!!!
Pros
Clinicians can't lie about the actual in home time. Less paperwork to take home once u get in the flow of it.
Cons
Every regular visit is almost like an initial assessment. Lot of redundancy in different sections. Documenting Vitals is like going back and forth hundred times. If u check some sections, it will force u through thousands of questions which are mostly unnecessary. Can't do visits if u haven't completed the last visit. And on and on and on and on and on.......... Patients think we are playing video game on the tablet.
April 2016
samantha from Home health nurse
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
1.0
Customer support
1.0
April 2016
No wat
This is without a doubt the worst the home healthcare charting system ever madeyou will get the joy of dealing with continuous updates that do not improve the basic flaws in the system you do not chart against the goals you actually write in with you cannot attach photos to a visit so that you can see your wound there are no codes for UAVs there is no section for urine test and you have to write that The vital signs are not friended this system absolutely sucks