--- title: "Homecare Homebase Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Homecare Homebase. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Homecare Homebase is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/homecare-homebase-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Private Duty Care Software](https://www.softwareadvice.com/home-health/private-duty-care-comparison/) / [Homecare Homebase](https://www.softwareadvice.com/home-health/homecare-homebase-profile/) / Homecare Homebase Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/home-health/homecare-homebase-profile/) Reviews [Alternatives](https://www.softwareadvice.com/home-health/homecare-homebase-profile/alternatives/) # Homecare Homebase User Reviews ## Reviews summary - Overall rating: 2.9/5 - Total reviews: 55 ### Secondary ratings - Ease of use: 2.7/5 - Customer support: 3.0/5 - Value for money: 3/5 - Functionality: 3/5 ### Rating distribution - 5 stars: 14 reviews (25%) - 4 stars: 9 reviews (16%) - 3 stars: 8 reviews (15%) - 2 stars: 4 reviews (7%) - 1 star: 20 reviews (36%) ### Most mentioned pros - Maintaining database is great when it works correctly! If one person is not following SOP it makes it a nightmare. - I have worked with many scheduling systems in my career, and it is easy to use with the mapping and ease of moving patients from clinician to clinician. - The Workflow really helps you keep your tasks in order. ### Most mentioned cons - In both instances I went from a platform that was not amazing but was quite usable, to a platform that forced me to do every part of my job twice, and did nothing to help me along the way. - No one in the back office can make this work. Yet those of us in the filed mus5 rely upon the back office to load visits. - For example, when adding clinicians to the clinical tab, you can only add one person at a time, this is so inefficient for my staff, when you need to add a whole 20-person care team that is a 20 minute task for one client. ## Homecare Homebase customer reviews Showing reviews 1-25 of 55 (page 1). ### Reliable Platform for Managing Homecare Operations - Overall rating: 5/5 - Reviewer: Gagandeep S. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Homecare Homebase has been positive. It is a useful platform for coordinating homecare operations and keeping documentation organized, although a simpler and more intuitive interface would improve the experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pros: Homecare Homebase provides a centralized platform for managing patient information, scheduling, documentation, and communication. It helps keep important information organized and accessible. #### Cons Cons: The interface can feel somewhat complicated, and some tasks require multiple steps. It can also take time to become familiar with all of the available features. --- ### HCHB has been a partnership success - Overall rating: 4/5 - Reviewer: Katy R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its been a great experience for our company who moved from a smaller vendor to HCHB. We knew with this change it would dilute the attention some since HCHB has a lot of customers but all and all they do an excellent job still giving us the attention we need to be successful on the product and the implementation team was top notch. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Extremely robust program, can customize to your agency but also ensures you stay within regulatory requirements. #### Cons Being a larger company its hard to communicate glitches or minor flaws in the system and see them be fixed. IE maybe an inconsistent box that you cannot type/search in when all other boxes are - would be hard to get this resolved since its not a pain point but still is an annoyance for an end user. #### Reasons for choosing Homecare Homebase HCHB had more features and I knew it was the better pick even with the price point difference. It was worth the investment to be on a product we knew could support our growth in the long term. #### Reasons for switching to Homecare Homebase Healthcare First wasnt an option so selected other. HCF was our EMR and was not able to keep up with an agency our size both in speed of the system but also features. We were ready to move to bedside charting with tablets and HCF was not in a place to support this. #### Vendor response Katy, Thank you for sharing your insights. We are glad to hear you've had a good experience partnering with HCHB and look forward to helping your organization grow! Replied September 2024 --- ### Reliable Platform for Organising Homecare Work - Overall rating: 5/5 - Reviewer: Susan P. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Homecare Homebase has been positive. It provides useful tools for managing care information, documentation, schedules, and day-to-day tasks in one place. Once you get familiar with the system, it helps keep information organised and makes it easier for staff to stay on top of their work. The learning curve can be a little challenging at first, but overall it is a useful platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Homecare Homebase is that it keeps important patient and care information organised in one place. It makes it easier to manage documentation, care plans, schedules, and communication, while helping staff stay up to date with the information they need. #### Cons The main thing I liked least about Homecare Homebase is that the system can take some time to learn, especially for new users. Some screens and processes can feel a little complicated, and navigating between different features could be more straightforward. --- ### Strongly do not recommend this EMR - Overall rating: 1/5 - Reviewer: Vera J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Truly terrible. In both instances I went from a platform that was not amazing but was quite usable, to a platform that forced me to do every part of my job twice, and did nothing to help me along the way. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros I liked almost nothing about this product. I transitioned to it from a proprietary EMR which was built basically off PDFs of their paper forms, and from Epic, which is big and complicated but customizable #### Cons Homecare Homebase is essentially like typing your documentation into a word document with prompts. It makes almost nothing easy, you can erase the prompts if you want which seems concerning, and often it forces you to do doublework. #### Reasons for switching to Homecare Homebase Hospice was bought by a private equity company who did not want to pay for a premium product --- ### It does what it needs to - Overall rating: 4/5 - Reviewer: Rocky H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered It hasn't been too bad, and service outages are rare, however, there have been several times where HCHB support has apparently given up, with responses like "Must be a device issue" or "Uninstall/reinstall Citrix". With no help troubleshooting past those two responses. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Maintaining database is great when it works correctly! If one person is not following SOP it makes it a nightmare. #### Cons Trainings leave something to be desired. It's a lot of prerecorded video that isn't engaging or captivating to the audience. #### Vendor response Thank you for your feedback. Replied March 2026 --- ### Performed poorly. - Overall rating: 3/5 - Reviewer: Sandra C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered I would describe my overall experience as a flop. I would advise organizations to think carefully before making a decision and at the least do not get locked into a contract with Homecare Homebase before having the oppurtunity to extensively test it. I was tasked with selecting and deploying a new home health care solution and I personally chose Homecare Homebase. Right away the poor layout caused time management to suffer. Malfunctions started to disrupt our entire workflow. I waited days to hear back from support, something I don't like to experience. I don't believe the agents have the ability to provide any assistance. Later on I found reviews of Homecare Homebase and almost every reviewer voiced the same complaints. The importance of research and reviews is something I won't forget -- ever again. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros - Manage multiple components of home health care. - Billing features. - Freedom to choose add-ons. - Parent company established prior to 2000. - Company is located in Kentucky, United States. #### Cons - Poor performance in all. - Disruptive malfunctions. - Missing features and poor feature quality. - Time management suffers, efficiency and case load suffers. - Workflow feature is locked into place. - Impractical layout that's changed again and again. Senseless restrictions. - Complaints were heard but were never addressed. - Poor support. #### Reasons for choosing Homecare Homebase Because HCHB was located only an hour or two away and I felt that I could trust them. #### Reasons for switching to Homecare Homebase Because my superiors asked me to find something new. --- ### Field RN user - Overall rating: 1/5 - Reviewer: Nancy M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Poor so far #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Can sync quickly. That's it. Being able to use small device is kinda of nice . #### Cons From field staff point of view hchb is very poor program. Pathways do not reflect care provided. Waiting around for office staff to change codes, add visits, process work que is extremely slow. Buddy codes are a mess for large organization. We end up with visits on one nurse and buddy codes on another. Makes no sense that buddy codes can be moved separate from a visit.There are repetitive questions in some areas of assessment that are not needed nor appropriate. I spend more time "looking" at my phone during a visit than I do the patient. No ability to self schedule my case load.Writing exceptions all the time as to why i wasn't in home 30 minutes, when I actually was is annoying now. The system we have on scanning documents that MD have written by hand is not legible half the time so make figuring orders a concern. I'd rather go back to epic. #### Reasons for switching to Homecare Homebase Don't know I'm field staff Sure it cheaper --- ### Great Experience. Super user friendly! - Overall rating: 5/5 - Reviewer: Sam L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love that it's user friendly and easy to use for someone not very tech-savvy. It's greatly helped my team in so many ways! #### Cons Nothing comes to mind. Everything has been great! My experience thus far as been more beneficial than not! #### Vendor response Thank you for sharing your experience with HCHB. We are thrilled to hear that you've our software has made your life easier! Replied March 2026 --- ### Not The Most Friendly EMR Software - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Homecare Homebase gets the job done, however it has a lot of unnecessary clutter that proviers must go through in order to get to the bottom line. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros Homecare Homebase is not the most friendly EMR software I have used while providing home based hospice care. It does try to make things easier, such as providing prepopulated responses you can choose from, tracking your miles from patient to patient and good IDG tools. #### Cons Homecare Homebase could streamline things, espeically for social workers and chaplains as they are extremely nurse focused. Documenting a new patient visit can take a lot of time, especially going through all of the new patient flows. --- ### Ok, I guess? - Overall rating: 5/5 - Reviewer: Rebecca D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's very easy to use, doesn't take a long time to load, and keeps track of my mileage automatically so I don't have to. #### Cons You have to refresh several times to get changes to take effect. For example, if I reschedule a patient to tomorrow, I have to refresh to get the visit off of today, then again to get it on tomorrow. There's gotta be a less time consuming way to do this. --- ### Great Product! - Overall rating: 4/5 - Reviewer: Mike F. - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our company uses this software all day, every day. We could not provide the high level of care we do without a robust software like HCHB. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Great all in one software for a growing hospice company. Without this I don't know how we could function as a company, this is great! #### Cons They roll out quite a few updates the system can go down from time to time but if you can be patient and plan for it you'll be fine. --- ### Not clinician friendly - Overall rating: 1/5 - Reviewer: Jennifer F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered I have been using one form of HCHB or another since 2013. Not clinician friendly, but the office staff loves the ability to generate endless amounts of meaningless reports. Inflexible, difficult to use when cellular coverage is limited. Not recommended. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Functionality: 2/5 #### Pros Gives office staff metrics to follow field staff, workflow driven #### Cons Device is small, hard on eyes, difficult to use; menu driven software does not allow having two sections of the chart open (i. e. obtain history, look at med profiles), no web access for clinicians who document at the end of the day --- ### NOT suitable for hospice inpatient units - Overall rating: 1/5 - Reviewer: Dawn C. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered You sold management a bill of goods. Pretty sure they paid too much for this terrible system. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing.totally inappropriate fo. TIME consuming. So much repetition for so little information. Set up for intermittant visits. Too much back office requirement that impedes flow of information. Does not interact with hospice pharmacy so all meds have to put in twice. Calls for answers to questions before you can move on where there is no appropriate answer available #### Cons Soc is too time consuming. Hard to retrieve information that is useable for continued pt care.too complicated but not flexible. This has been a nightmare to use. --- ### Home Health RN - Overall rating: 1/5 - Reviewer: Shannon R. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered They really need to higher RN's to help them improve the Language utilized, cut down double charting within the system, improve wound care charting which is completely and utterly useless as it stands. SOC with Allscripts 1hr... SOC with HCHB 3hrs minimum. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros Medications are easy to enter.There is an available drug reference guide within the library. Integrated map for client locations. #### Cons Too many to count! Charting a SOC takes about two hours longer to chart than all scripts. scheduling issues related to case management and crossing over of care. Supply ordering is a nightmare. Honestly, I could go on and on. --- ### You've got options. - Overall rating: 3/5 - Reviewer: Talhia D. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. You've got options. Explore them before settling on Homecare Homebase. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I used this software daily for a number of months and, after being with another company offering a superior Home Health Care software, I understand why my colleagues were all frustrated with it. The only pro about this software is the customer service staff, who did what they could to help me when I needed them. #### Cons The interface is extremely outdated and not remotely user-friendly. I felt as though I was using a program made in the late 90's. And the so-called Phone App, which was was still relatively new when I was utilizing the software, crashed often and was never easy to use when it worked. Customer service, however, was fantastic in my experience. They seemed to understand the frustrations of their software and tried their best to ease the burden. I hope to never use this software again. --- ### Great Homehealth software - Overall rating: 4/5 - Reviewer: Laurel B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Homecare Homebase allows all of your field clinicians a digital process to enter time worked and patient notes instead of shuffling paperwork back and forth to the office. #### Cons Training for this software could be streamlined more. --- ### Great with integrations - Overall rating: 5/5 - Reviewer: Bob B. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Provides many benefits with integration. Integrated with Worldview for document scanning and fax tracking. #### Cons Needs to focus on enhancing scanning to be more efficient with barcode scanning. Support can be lacking. --- ### Worst home care software, Period. - Overall rating: 1/5 - Reviewer: Muhammad S. - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used other for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Stay a way from it as much as u can!!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Clinicians can't lie about the actual in home time. Less paperwork to take home once u get in the flow of it. #### Cons Every regular visit is almost like an initial assessment. Lot of redundancy in different sections. Documenting Vitals is like going back and forth hundred times. If u check some sections, it will force u through thousands of questions which are mostly unnecessary. Can't do visits if u haven't completed the last visit. And on and on and on and on and on.......... Patients think we are playing video game on the tablet. --- ### I hate this program! - Overall rating: 2/5 - Reviewer: Tami H. - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered It is extremely tedious and redundant. It is making a great job miserable. It is like entering the black hole of charting. It feels never ending. It is probably good for those in the back office but horrible for clinicians in the field. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 4/5 --- ### Homecare Homebase-A Homebase and Homerun if you are in healthcare! - Overall rating: 5/5 - Reviewer: Sarah N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall HCHB has been very helpful in my life working in healthcare daily. It helps keep me on track with my Workflow. I have worked with many scheduling systems in my career, and it is easy to use with the mapping and ease of moving patients from clinician to clinician. There is a report for everything you need and is easy to use if you are a billing specialist too. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really love the different options you have to upload documents in attachments and where you can put Wound Pictures or separate your Paper Visit Notes for billing. The ease to fax documents out of HCHB. The Workflow really helps you keep your tasks in order. Which everyone knows is helpful when you are multitasking with phone calls! We have worked on special projects with HCHB too, and they have always been so helpful to design things the way we need them to run. #### Cons I found the orders tracking a little difficult since you have to put a date and comment on each order you fax out, which can be very time consuming when working with a busy office who has a lot of orders. I do wish there was a way to mass stamp your orders with a date and a comment and fax them all out as one batch with a select all click. #### Vendor response Sarah, Thank you for sharing your experience with HCHB. We are thrilled to hear that you've our software has made your life easier! We are committed to continuing to make improvements to our EHR, so I have passed on your suggestions to our product team as well. Replied March 2025 --- ### The Ripple Effect - Overall rating: 1/5 - Reviewer: Stacy H. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In my opinion, as the biller I saw that this software caused this company to lose a lot of money. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 1/5 #### Pros Having used a handful of different software programs in the healthcare field I found using this particular one taught me to appreciate the others in a big way. #### Cons This software is marketed as a “workflow” driven program that is supposed to seamlessly keep users on top of tasks to insure the ball keeps rolling without interruption. The workflow is from referral stage (accepted or not), to insurance verification (which should be done first), to scheduling start of care visit and so on. Each step has several “workflow” sections that need to be cleared. These workflow items can only be cleared from the “workflow” section of the software. In other words, it cannot be cleared simply by doing the task from other sections of the software or the patients chart. Insurance authorizations are tricky. A SOC visit cannot be scheduled without an authorization being entered, even for Medicare payors which do not require an auth. Authorizations require a "bypass" to be entered first which is only a partial auth allowing a scheduler to only plot a few visits, explained to employees that it forces auths be requested and followed up on so that the remaining visits can be scheduled. However this wasn't the case, as a turnover in employees occurred repeatedly, orders weren’t being approved in a timely manner so new employees were told to add to these bypasses to be able to schedule further visits. If bypass extensions weren’t entered, visits were not scheduled in a timely manner and ordered frequency was not honored and in the end MANY missed visits had to be entered, which happened frequently. Auth requests fell behind as well because orders hadn’t been approved and not all Ins companies allow back dating of auth requests which costed this company dearly. Also the auth workflow has many sections, Enter initial auth bypass, Request initial auth, Follow up on auth request, Enter auth upon approval, all for each patient and each auth..so much reworking on the same subject, a huge time waster and messy. Each workflow item requires coordination note to be entered (more to weed through when searching notes). To explain untimely verbal order approval, they understandably need to be approved as do many other things, usually by the Director of Nursing. As the DON rules many facets of this kind of business, her “workflow” is overwhelming, as is every assigned workflow item with this program, hence the turnover. Every employee has an overwhelming workflow that drives them to seek other employment. I saw 3 DON’s come and go in the few short months I was with this company. This in my opinion is what causes a ripple effect. If only one user in this “workflow” process cannot keep up it will and does cause every step thereafter to be off because the task does not move to the next step until the one before is complete. A couple of other things outside the workflow that cause issues: There is no visit management for looking into if visits were completed or not in the patient chart. Users have to exit the chart to go to the scheduling console that is many clicks and searches to get to. Actual visit notes are found in coordination notes that are mixed with all certification periods for that patient and there is no indication of what kind of visit it is, a follow up or oasis etc. This information is only available in the scheduler. All documents that are scanned into a patients chart are mixed as well with all cert periods so in turn users spend too much time weeding out, another big time waster. Also only one user can be in a patient chart at a time, very odd. --- ### HCHB-missing the bells and whistles - Overall rating: 3/5 - Reviewer: Lindsy A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I can navigate in and out and get what I need with a little bit of frustration at times, there are multiple ways to look up information which I appreciate for ease of training users but it can also be confusing to users. It would be great to be able to have multiple scheduling consoles open without having to log into HCHB multiple times, to have scheduling tabs to be able to have a patient calendar and clinicians calendar would optimize use. I also want an easier way of blocking off schedules so that any user can know when a clinician isn’t working and doesn’t accidentally schedule clients that day. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros I like that it has multiple functions with min one software. We use it mainly for medical records and scheduling. Within that there are workflows so that everyone knows what their roles and tasks are. I also like that with each report, there are descriptions so you know what exactly can be filtered and selected for the data you are looking for. Reports can be pulled into multiple formats for ease of use and review. #### Cons First, I feel that the look of the software is very dated. It has a clunky and pixelated loon reminiscent of the early Microsoft days and not up to date. It’s functionalities in some of the reporting and updating of data is lacking. For example, when adding clinicians to the clinical tab, you can only add one person at a time, this is so inefficient for my staff, when you need to add a whole 20-person care team that is a 20 minute task for one client. In addition, although there are many reports that provide the data needed, there are also not reports for obtaining a list of all providers listed in the physician tab by client. I worked with my IT administrator to get this report created and after 6 months it is still in process…why is this not more efficient to match the regulations and guidelines we have for knowing primary, secondary, and tertiary providers. There is much room for updating and improvement. #### Vendor response Thank you for leaving us a review. We have passed your feedback onto our product team. Replied October 2022 --- ### Not a good system - Overall rating: 1/5 - Reviewer: Kevin M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered This system is frankly awful. We went from a junky system that was at least flexible to a junky rigid system that kills time for you. I have used many EMR systems, Epic, matrix, pointclick care, suncoast to name a few and I have disliked all of those products less than HCHB. Advice: really try this out before you buy it. It is not good and just puts your staff’s frustration levels through the roof on a daily basis. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The UI is attractive. The website requires me to write more into this box, so this is an obligatory ramble but I really don’t have any other pros. #### Cons 1. It is an absolute turd. Very difficult to use. 2. Users have constant problems with the complexity of simple functions. 3. It is inflexible. The system locks you in to making choices that don’t even relate to your patients. 3. Users, despite having several years of experience working with this system, still have difficulty getting around in point care and back office. 4. Android only, this makes hardware just as big of a problem as the EMR itself. We have been sticking android tablets with poor hardware as the developers refuse to make an apple port for this. 5. From an managers perspective there is a ton of repetition involved in every aspect of this system. It wastes time like crazy. 6. The parts of the system do not communicate with each other, you end up having to duplicate entries throughout your charting and again, just a huge time vampire. 7. Poor response from homecare homebase when changes are needed and they just don’t seem to respond to feedback on how to make a better product. #### Reasons for switching to Homecare Homebase Because of compliance needs --- ### Home care Home base - Overall rating: 4/5 - Reviewer: Sarah F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I actually do like working it hchb it is a bit of a learning curb but once you get the hang of it you can really get going with a lot of things moving at the same time. I will also say it would be better if the person working in it uses two screens #### Ratings breakdown - Ease of use: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I do like the reports and the scheduling from the calendar. I also like the quickness of putting in refereeing the prompts. #### Cons I wish the workflow would only filter to certain people so there isn’t people with more things and some of it sitting in numerous peoples que #### Reasons for switching to Homecare Homebase Switching companies #### Vendor response Thank you for leaving us a review. I passed your feedback onto our team. If you would like to share your organization name with me, our Client Success team will be happy to take a look at ways the workflow might be improved for your company. There are a lot of customization options with HCHB, so we'll have to look at your organization's specific settings to see what options will work best for your team. Replied May 2022 --- ### The second worst documentation system I have ever used. - Overall rating: 1/5 - Reviewer: ellen-beth f. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered For a long time I would refuse to work at any company that did not value their patients only their bottom line as proven by their use of this terrible system. I only do now as I am contracted to a company that uses it. HORRIBLE SYSTEM. If I could give it zero stars I would. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Truthfully there is very little I like about this system. It is bulky, intrusive, poorly designed, non-intuitive, difficult to learn, and difficult to use. #### Cons Point of care documentation is intrusive and changes how I actually treat patients, as I have had to change my therapy sessions to follow the program. Sometimes there is a back button; sometimes a cancel; sometimes an enter. All are in different places on the screen which makes it quite difficult for muscle memory making me look down at the screen for much of the session, causing patient complaints, and interrupting the humanity in a therapy session. It is difficult to find any information from prior visits to determine what actions were taken in a session and follow up as needed. ## More reviews [Next reviews](https://www.softwareadvice.com/home-health/homecare-homebase-profile/reviews/?page=2) --- Homecare Homebase Reviews, Pros and Cons - 2026 Software Advice