My overall experience with hospice tools is excellent. The training videos provided are TOPS! Prior to the company initiating the use of the program, I was able to go online and look at the videos. When implementation of Hospice Tools began, I was ahead of the game. It’s a wonderful feeling not having to deal with with tedious paper charting and filing.

Ease of use. Very user friendly. Promos you right away if there’s a critical piece of information missing. It, Therefore, will not let let you sign until the information is provided. This is good as a check and balance feature. I also appreciate the fact that you can look up ICD codes/diagnoses without exiting the program. Everything is at your fingertips.

I like everything thus far. I would have to leave the ‘Cons’ for others. I am pleased with the program. And I can log on from anywhere using my phone, iPad or laptop.

Very good company to use as a new hospice company. Have a lot of experienced hospice personnel on my team that like it overall better than other EMRs they've used, minus the lack of usability in the calendar and the lack of easily looking up data on a patient without having to run reports.

The team of people that get you set up are amazing and always available to help you moving forward and are quick to make sure our team has answers.

The lack of ebilling training. We felt very lost on how to use the ebilling area of the system and still a little confused by all the buttons and uses in the system. Also wish there was more of a "trend report" type data on the main screen of each patient to show quickly what the patients recent measurable values and data have been for documenting tracking and doing recert.

Have trouble completing "tickets" and the ticket numbers as emails and no calls or attempts from HT to resolve matters.

Ease of use. Like to 360 tool for reports

Not always accurate measures for discharged, deceased or other patient discharges if names are not removed from ongoing dates. Needs a FIX as it compiles inaccurate information on quarterly reports. Would like also more detail in specific items, not just check boxes.

Compared to our last EMR, Hospicetools is extremely easy to navigate, has endless features and is able to be customized as we need it to be.

The need to update care plans that do not have any updates is frustrating.

Ease of use is what I like the most. For volunteers, the visit note is easy to complete and submit, which means volunteers are more likely to complete their visit documentation in a timely manner. I also appreciate the customer service with Hospice Tools. The 1:1 training to learn the program was helpful to me. In my experience, the HT customer service team typically responds to questions the same day. I even asked them to create a workflow for volunteers. (Yes, Hospice Tools is not complicated, but I like to give the volunteers written instructions as well.) I was surprised that they were able to create the workflow for me the same day. With another EMR company I worked with in the past, I sometimes didn't get a response to question until a week (or more) later and I had to create my own workflow to give the volunteers (for a program that wasn't nearly as user-friendly as Hospice Tools).

I've only used Hospice Tools for a short time and, so far, I haven't had any cons.