Hummingbird

RATING:

4.0

(27)

About Hummingbird

Hummingbird is a web-based billing and clinical EMR for hospice and palliative care agencies. Its user-friendly design, workflow, and smart automations save time and costs while staying compliant, reducing errors, and elevating quality patient care at the bedside. Designed for true interdisciplinary use, Hummingbird makes collaboration easy for the entire clinical team (nurses, aides, social workers, chaplains, bereavement coordinators, medical directors, nurse practitioners, and volunteers). Additional modules include are custom drag-and-drop reporting with a built-in business intelligence database, e-prescribing, and automatic tracking of billing claims statuses (without logging into DDE) pulled directly into the AR. It interfaces directly with many national PBMs, DM...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Customizable dashboard workspace

Hummingbird Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Hummingbird

1 - 5 of 27 Reviews

Jennifer

Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Good customer support

PROS

Love the reports, the ease of use and the quick responses from customer service. Plus they custom Makes our forms for us!

CONS

It can be buggy at times. But they are great about fixing it quickly

Vendor Response

Thank you Jennifer. We're very proud of our support team, and we're happy to hear that they're coming through for you.

Replied July 2019

Patricia

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Best Electronic Medical Record

The billing process is faster and reliable when it comes to holding bills for different reasons

PROS

The software is geared more towards hospice than any other software I have reviewed. It is simple to use and very reliable when it comes to Federal and State Regulations

CONS

Not user friendly for a surveyor. Takes too much time when trying to print charts or go to a timeline that a surveyor requests. I have also had a few issues when visits didn't show up in the record or where patients didn't show up on the mobile side for employees to chart their visit(s)

Reason for choosing Hummingbird

We have been with Mumms for several years and their support and software is awesome

Vendor Response

Thank you Patricia. We're glad that you're satisfied with Hummingbird, and we also appreciate your input in ways that we can improve.

Replied July 2019

David

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed July 2019

Piece of Software

I think this software is garbage. It serves a purpose I suppose, another example is database corruption happened, this caused patients with multiple admissions to experience data spillage from one admit to another. I find at least two charts with this issue per day. This has been going on for over two weeks with no plan to fix the corruption on their end, only for the user to submit a ticket then it gets fixed.

PROS

Not Much. - I suppose since I should leave something positive, I would have to say the separation of the Admin and Clinical into two separate programs. This does eliminate any possibility of someone with no need to look at clinical information from accessing it. It does come with its own set of headaches.

CONS

The horrible interface, the lack of basic input masks for dates, the above mentioned positive is also a negative, as they don't talk to each other very well. As an example if a patient is admitted on a Tuesday evening, I will not see the patient on my reports until Thursday morning. Oh yes the clinical side is tied to an old version of Firefox. and you cannot update Firefox or it will break the software.Can anyone see the inherent security risk in this. The admin sides uses Google Chrome and it manages the updates rather well

Vendor Response

David, we appreciate your feedback. Based on your review, it appears you are referencing your organization's use of the system during our early adoption phase. All of the items you referenced have long been corrected, and we hope your user experience is now excellent.

Replied March 2020

Ju Yeon

Health, Wellness and Fitness, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

Good and supportive

When our clinician has any issues with software, it's easy to contact them. They create a ticket and follow up with updates until it's solved. They also share the issues with the clinical manager, so the management team know what has been going on. They also have the account manager and check with provider periodically to make sure things are going okay. It has been great with Hummingbird.

PROS

We have used Hummingbird from the start-up. They have been very supportive. As you can imagine, I had so many questions to ask since I was in charge of setting up the hospice program in our agency. The Hummingbird team members, including the liaison, marketing assistant, and technicians, responded to me promptly and provided resources.

CONS

Previously, it wasn't a web based software. But now they are. I'm happy about it.

Vendor Response

Thank you so much for your review, Ju Yeon.

Replied March 2019

Trever

Health, Wellness and Fitness, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2019

Great EMR

It has been a positive experience up to this point. Look forward to all of the changes that are on the table for the future.

PROS

Its ease of use and navigation. Also easily tailored to fit our specific companies needs.

CONS

Uses older version of firefox and sometimes you have to reinstall multiple times.

Reason for choosing Hummingbird

Pricing and ease of navigation