Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"I like that it is compatible with our touch screen laptop computers which makes input easier"
"Easy to navigate , i like the program , icons easily to find "
"I love using the app on my iPad. Makes bedside visits less impersonal than a big laptop. I also use the app on my phone. "
Cons
"Customer Service was a little slow but has improved greatly. "
"Orders can be a challenge sometimes, but that it is minimal."
"I wish I had a manual to navigate the system a little easier. I'm sure there are features that I could be utilizing that I'm not aware of. "
Hummingbird Reviews
Filter by:
July 2019
Jennifer from Goodwin House hospice
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Good customer support
Pros
Love the reports, the ease of use and the quick responses from customer service. Plus they custom Makes our forms for us!
Cons
It can be buggy at times. But they are great about fixing it quickly

Response from mumms Software
Replied July 2019
Thank you Jennifer. We're very proud of our support team, and we're happy to hear that they're coming through for you.
July 2019
Patricia from Grace Hospice
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Best Electronic Medical Record
The billing process is faster and reliable when it comes to holding bills for different reasons
Pros
The software is geared more towards hospice than any other software I have reviewed. It is simple to use and very reliable when it comes to Federal and State Regulations
Cons
Not user friendly for a surveyor. Takes too much time when trying to print charts or go to a timeline that a surveyor requests. I have also had a few issues when visits didn't show up in the record or where patients didn't show up on the mobile side for employees to chart their visit(s)
Reasons for Choosing Hummingbird
We have been with Mumms for several years and their support and software is awesome

Response from mumms Software
Replied July 2019
Thank you Patricia. We're glad that you're satisfied with Hummingbird, and we also appreciate your input in ways that we can improve.
July 2019
Justine from Goodwin House Palliative Care & Hospice
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
July 2019
Intuitive and Thorough
We use it for our hospice and palliative care services. Overall its intuitive but there are things that could improve our user experience and improve the flow of our work.
Pros
This software is intuitive, and easy to use / user friendly in layout. I enjoy having an account rep who can advocate for our needs immediately. I like that the software is edit-able and we can customize as we go if needed.
Cons
There are glitches in some reporting, causing frustration and delay of tasks, errors. Too many questions on forms that are more or less not helpful, causing more work for clinicians. Mobile doesn't have access to attachments, or the function that HBC has to review other notes side by side w/current work. It doesn't work well with our PBM, in that they can't transfer clinical data (med profile) to the PBM.
Reasons for Choosing Hummingbird
Unknown, I wasn't involved.

Response from mumms Software
Replied March 2020
Thank you for your thoughtful and balanced review, Justine.
March 2019
Ju Yeon from CarePeople Home Health and Hospice
Company Size: 501-1,000 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
March 2019
Good and supportive
When our clinician has any issues with software, it's easy to contact them. They create a ticket and follow up with updates until it's solved. They also share the issues with the clinical manager, so the management team know what has been going on. They also have the account manager and check with provider periodically to make sure things are going okay. It has been great with Hummingbird.
Pros
We have used Hummingbird from the start-up. They have been very supportive. As you can imagine, I had so many questions to ask since I was in charge of setting up the hospice program in our agency. The Hummingbird team members, including the liaison, marketing assistant, and technicians, responded to me promptly and provided resources.
Cons
Previously, it wasn't a web based software. But now they are. I'm happy about it.

Response from mumms Software
Replied March 2019
Thank you so much for your review, Ju Yeon.
July 2019
Trever from Good Shepherd Hospice
Company Size: 501-1,000 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
July 2019
Great EMR
It has been a positive experience up to this point. Look forward to all of the changes that are on the table for the future.
Pros
Its ease of use and navigation. Also easily tailored to fit our specific companies needs.
Cons
Uses older version of firefox and sometimes you have to reinstall multiple times.
Reasons for Choosing Hummingbird
Pricing and ease of navigation
July 2019
David from Capital Caring
Company Size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
2.0
Customer support
4.0
Functionality
2.0
July 2019
Piece of Software
I think this software is garbage. It serves a purpose I suppose, another example is database corruption happened, this caused patients with multiple admissions to experience data spillage from one admit to another. I find at least two charts with this issue per day. This has been going on for over two weeks with no plan to fix the corruption on their end, only for the user to submit a ticket then it gets fixed.
Pros
Not Much. - I suppose since I should leave something positive, I would have to say the separation of the Admin and Clinical into two separate programs. This does eliminate any possibility of someone with no need to look at clinical information from accessing it. It does come with its own set of headaches.
Cons
The horrible interface, the lack of basic input masks for dates, the above mentioned positive is also a negative, as they don't talk to each other very well. As an example if a patient is admitted on a Tuesday evening, I will not see the patient on my reports until Thursday morning. Oh yes the clinical side is tied to an old version of Firefox. and you cannot update Firefox or it will break the software.Can anyone see the inherent security risk in this. The admin sides uses Google Chrome and it manages the updates rather well

Response from mumms Software
Replied March 2020
David, we appreciate your feedback. Based on your review, it appears you are referencing your organization's use of the system during our early adoption phase. All of the items you referenced have long been corrected, and we hope your user experience is now excellent.
July 2019
Susan from Hospice & Community Care
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
July 2019
Great product
Pros
I like that it is tied into the Medicare DDE system and is real-time. It makes verifying Medicare benefits and notifying Medicare of admissions so much quicker and easier. They are constantly updating and fine-tuning this product to make it more user-friendly, which is a bonus.
Cons
I wish I had a manual to navigate the system a little easier. I'm sure there are features that I could be utilizing that I'm not aware of.
Reasons for Switching to Hummingbird
Previous product was outdated and needed upgrading.

Response from mumms Software
Replied July 2019
Thank you so much for your review, Susan
March 2019
Cynthia from Goodwin House Palliative Care and Hospice
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
March 2019
Hospice software helps us deliver good care
Pros
Easy to learn and use; incorporates all hospice regulations into documentation so we are compliant
Cons
IT help can be slow and I have to persist until someone is available

Response from mumms Software
Replied March 2020
We appreciate your balanced feedback, Cynthia. We have multiple ways to interact with our support team including a direct line. We will reach out to you directly to make sure you have these options at your fingertips so there is never a delay.
July 2019
Lindsay from Friends of Caroline
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2019
Hospice software
Pros
Ease of use. Techs are very helpful. Palliative care charting availability
Cons
No graphing as far as trending vitals etc. Can’t chart with mobile app offline.

Response from mumms Software
Replied March 2020
Happy to see that Hummingbird is working out for you, Lindsay.
July 2019
Renee from Sage hospice
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
July 2019
Social Worker
Pros
Easy to navigate , i like the program , icons easily to find
Cons
Long wait to load sometimes , thats it. No problems

Response from mumms Software
Replied July 2019
We're glad that you like Hummingbird, Renee. Thanks for letting us know.
March 2019
Cheryl from Southeast Texas Hospice
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
March 2019
Mumms Review
Overall, MUMMS is a good program, converting over to Hummingbird have several issues. It is easy to learn and easily introduce to new employees.
Pros
I like the fact of submitting patient data in PIM information rolls over to clinical portion effective immediately.
Cons
The financial portion of the program has a few issues. Its not real time. The support at MUMMS is aware of the problems and have been diligently working on it. I have had several complaints from the nurses and physicians about being very lengthy and redundant.

Response from mumms Software
Replied March 2020
Thank you for your honest opinion, Cheryl. We are continually making improvements to automate and save time for our users.
July 2019
Olivia from Scotland Regional Hospice
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Customer support
4.0
Functionality
2.0
July 2019
Hummingbird Review
Overall we are satisfied with Hummingbird, as with any software program it is not perfect, but I do think that it is hospice friendly and that is is easy to use.
Pros
It is tailored towards hospice. Easy to use application.
Cons
Sometimes information gets stuck in the server

Response from mumms Software
Replied March 2020
Thanks for your feedback, Olivia.
July 2019
Shannon from Bridgeway Healthcare and Hospice
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
2.0
July 2019
The first EMR I have used...
Very nice personnel - very prompt in attempting to rectify issues...
Pros
Nursing documentation allows for very thorough documentation
Cons
Collaboration with other systems - does not communicate well with other integrated systems at times.

Response from mumms Software
Replied March 2020
Thank you for your feedback, Shannon. Based on your review, we believe you are referencing a third party integration? I'm sorry to hear this experience has not been excellent, and we will reach out directly to you to get clarification. We are proud to have one of the longest lists of third party integrations in the hospice space and are committed to an excellent user experience with each one.
July 2019
Mary from Southeast Texas Hospice
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
July 2019
Hospice management
Pros
most of all I appreciate the responsiveness to the user. and the compliance to the every changing regulations.
Cons
The accounting part of the program in particular the account receiveable.
Reasons for Choosing Hummingbird
I have been with mumms and leo radosta for decades. He will listen to user concerns.

Response from mumms Software
Replied July 2019
Thank you for your feedback, Mary.
July 2019
Laurie from HL Haydel Memorial Hospice
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
July 2019
My review
Pros
I like how simple the software is to navigate around to the difference widgets.
Cons
Customer Service was a little slow but has improved greatly.

Response from mumms Software
Replied August 2019
Thank you, Laurie. We're glad you're enjoying Hummingbird.
July 2019
Connie from Scotland Regional Hospice
Company Size: 51-200 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
User Friendly Hospice Specific Software
Looked innovative and user friendly.
Pros
I enter patient data and manage orders on a daily basis. Entering patient data is very user friendly. Overall the software is user friendly even to the EMR beginner. Some of our nurses use their Ipads and find that very convenient and portable.
Cons
Orders can be a challenge sometimes, but that it is minimal.

Response from mumms Software
Replied July 2019
Thank you for your review, Connie
July 2019
Surita from Americare Hospice & Palliative Care
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
July 2019
The easiest fastest system I know.
Pros
Quick and easy to learn. Quick charting is the best, it saves time for patient care.
Cons
All the updates that I'm not sure what they are, but overall it's cool.

Response from mumms Software
Replied March 2020
Thank you for your review, Surita. As a reminder, all users can review detailed release notes and other great feature tools in the user area of our website.
July 2019
Robin from Scotland Regional Hospice
Company Size: 51-200 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Mobile App
They try hard to solve our issues if they arise.
Pros
I love using the app on my iPad. Makes bedside visits less impersonal than a big laptop. I also use the app on my phone.
Cons
With an iPad, I’m not able to use it offline.

Response from mumms Software
Replied July 2019
Thanks Robin, good to hear that our mobile features are working for you!
July 2019
stephanie from procare hospice
Company Size: 51-200 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
July 2019
Great Product!
Pros
I enjoy how quickly charting has become, it's easy to navigate and pretty straight forward
Cons
Not always able to edit easily, must go through extensive steps to edit an issue, unless you're an admin

Response from mumms Software
Replied March 2020
Thank you for the feedback, Stephanie. Our main goal is to cut down the time you spend charting so you can focus on care. A superb user experience is our priority.
July 2019
Cortney from Sage Hospice
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
July 2019
Mumms to the Rescue
I have emailed customer support as well and always have had a good response.
Pros
It’s very easy to learn and teach others how to use the software. My favorite thing is the mobile feature!
Cons
I wish there was a auto-reminder to sync patients on desktop version.

Response from mumms Software
Replied July 2019
Glad to hear that Hummingbird is working for you, Cortney. Thanks for lettings us know.
July 2019
Robert from HONI
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
July 2019
Best for hospice
Very good
Pros
Mobile version. Seems easy to use. More good features coming.
Cons
Still evolving. Responsive to problems.

Response from mumms Software
Replied March 2020
Thank you for your feedback, Robert.
July 2019
Stephanie from Sage Hospice
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
1.0
July 2019
Hummingbird Software
Pros
Easy to use. User friendly. IT helpful when issues arise.
Cons
Delays, issues with HVC corruption files, issues with entering and revising physician orders, screen refreshing

Response from mumms Software
Replied March 2020
Stephanie, thank you for your feedback. We are sorry to hear your user experience was other than excellent. The items you referenced may have happened for a variety of reasons. The software related items mentioned have been addressed for some time now. In fact, due to positive collaboration with your organization, feature enhancements and brand new features like the physician cert app were made possible. We value you and all of our hundreds of hospice partners across the United States and Caribbean Islands.
July 2019
Lisa from Lumina Hospice
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
3.0
July 2019
Review of Hummingbird
Pros
I like that it is compatible with our touch screen laptop computers which makes input easier
Cons
Sometimes the input I want to make is not one of the options and it takes time to figure out how to work around such a limitation.

Response from mumms Software
Replied March 2020
Thank you for your feedback, Lisa.
July 2019
christine from Regional hospice
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Good quality
Hummingbird has been a great experience
Pros
This software is fast and a good running software
Cons
Nothing its overall a good software and would recommend it to anyone.

Response from mumms Software
Replied July 2019
Thank you for your review, Christine
March 2018
chris from Etron
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Excellent, even with recent migration
Pros
Easy to manage and maintain, especially after upgrading to hummingbird. Any software issues can be resolved using the cloud icon to redownload files.
Cons
requires installer link to install, provided by company. otherwise not too many issues with this software. It does use ESR versions of firefox though..
November 2019
Rachel from Hospice of the Plains Inc
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source
Ease-of-use
2.0
Value for money
2.0
Customer support
2.0
Functionality
3.0
November 2019
Difficult to use
Pros
Easy patient searching. Easy to add different teams, while all in one business unit.
Cons
Charting was not intuitive. Care plans did not populate with assessment documentation. Difficult to personalize care plans. You had to know exactly what you wanted and where you were going to find what you needed to document. Unable to document at the bedside. Reports were limited and not fully inclusive.