Our experience has been so amazing and we really love [SENSITIVE CONTENT] and all the support and help she has provided to us.

MatrixCare is really concerned with the end users and always making changes to improve this product. Our Caregivers love using the iPads, the ease of Navigation through the workflows is a favorite and a huge game changer. Our Caregivers also love the voice to text recognition that MatrixCare provides. This really decreased documentation time for our field clinicians. The technical support team is amazing and responds almost immediately. Updates are seamless and do not take any time at all, all the Caregiver has to do is do an update to their app on their iPad. It's so easy.

The mileage feature was a little bit different than what our Caregivers were used to and we are in a rural area so it wasn't a good fit for us. However, MatrixCare is making changes and I know it's going to be amazing. We have nothing negative to say about MatrixCare.

My review of the Brightree EMR program is from the billing perspective. I began with this program when it was CareAnyware and transitioned to Brightree and remain a current user today. I am one of the Super Users in our organization and assist with troubleshooting issues and training staff on a day to day basis.

This program is a comprehensive clinical, operational and financial system in a web-based environment. The automated billing functionality allows increased efficiency in our office. Electronic patient records provide our agency with the necessary documentation to produce clean claims sent to Medicare and Medicaid as well as commercial insurance companies. This is very important in today's healthcare setting with an increased focus on medical record reviews/audit requests. The billing process is completely automated and is set-up according to individual payor rules including calculation of PPS adjustments and accurate reflection of AR balances which automatically adjust contractual adjustments as well. Auto-posting of PPS remits allows more time to be spent on collections. Finally, most all system updates are performed by Brightree. With the ever-changing regulatory world, it is imperative you have a system that remains on top of these changes, however, small or large they may be. Our agency prides ourself on regulatory compliance and Brightree's diligence in updating their system with the current changes allows us to remain confident that our claims and clinical documentation meet these standards.

In regards to the billing function of Brightree's home health program, there appear to be very few cons. 1) The Medicare Secondary billing process is not fully available and would be helpful in today's society where we are working longer, even after becoming eligible for Medicare. 2) would like to be able to edit the "canned" reports. Specifically the AR report in order to add the DOB. This is a required demographic when performing follow-up/collections.

Overall the experience has been a great option for our Field Staff. The office side and reports have not been what we really would like it to be. The field staff seem to really like the iPad. They went from using large lap tops to the iPad and have seen better bedside documentation due to it helping not be such a "barrier" for them. I like how it helps with compliance and makes sure you document so that you are covering all the required information needed for Medicare. As with any electronic devices, the issues are connectivity, have some difficulty when updates come along, glitches, etc. AFO has recently made some major updates and we had some issues with it, but we contacted Chris from Brightree and he took the time to go through each of our frustrations and helped get resolution to this. Feel that with the update some of the AFO process takes longer, but it is getting better the more I use it. Our biggest issue is the reports. Our business office does not really trust the reports and have had many issues and reporting of different issues throughout the time we have had Brightree. I use several reports to make sure I do not miss anything and not all reports give same information and back up each other. We still do a lot of manual tracking to ensure we do not miss anything. Which in return is costly and time consuming. But if you do not trust what you are getting from a source you always double check your results to what you manually log.

The easier accessibility for Field staff with the iPad. Feel that all the Medicare changes are incorporated into by Brightree therefore we are documenting towards what they will require if audited.

The reports do not feel they are reliable. We do a lot of manual tracking along with the reports and we do continue to see discrepancies. When reporting an issue the turn around on answers is very slow. Also, we feel we give adequate information when we report something, but we always get that it is not enough or want the same information again that we already gave. Going back to when we started the super user process was very stressful and feel should be over longer period of time. Just watching 100 hours of video and then going to the device was not helpful. We actually problem solve many things on our own. We did have a time that we actually new more about the system and how it should work than the one who was suppose to be teaching us. This was in the first few months of learning and then launching the system! We did not have on site training it was all by dialing in and on a time limit.

I am very pleased with the reporting capabilities. Compliance is such a vital part of healthcare. I am able to write reports easily if I need to pull additional data in. We started with Brightree 11/2014 and hit a few bumps in the beginning when our "power users" didn't complete the training and we could only do the basics. We have been pleasantly surprised by the support we have received to understand the capabilities and what drives the data. I have also used Brightree University regularly for step by step instructions that can be printed or forwarded to other employees. I like the continuing changes that make the iPad and the desktop version more parallel to each other. I also like the Bereavement Mailing tool which draws information regarding family relationships so the letter is more personal. I am very happy with our current Account Manager who is VERY supportive and will step in after one email. I am excited that the program can do so much and the future enhancements will be very beneficial.

I like to be able to pull a wide variety of reports with a few keystrokes. Our quarterly meeting with our Account Manager is terrific. We can get help with useful tools and find out whats coming next.

Setting up the bereavement mailing was challenging.

I have been billing with Brightree for about 3 years now and I can say that it has been the easiest program to use. Prior to Brightree we have used several different programs that did not provide everything that we needed and were very aggravating to use. Brightree provides a lot of reports that help in making sure all my billing has been completed and reports that provide information for State Reports. If I ever run into something I can't figure out I can send an email to Brightree Support and get an immediate response. Brightrees support group has been very nice and eager to help. I would definitely recommend to any agency that is considering trying Brightree to do so. I am also the Records Manager. Brightree has made it so simple to keep up with orders being sent and received.

The best feature is the fact that the system tells me when Raps and Finals are ready to be submitted and if there is any problems such as no authorization, Oasis has not been completed, or no first billable visit has been completed yet. The system also tells me when orders have been sent and if they are not back received.

I really don't know of any Cons.