About NDoc

We recommend NDoc by Thornberry to growing homecare and hospice agencies seeking software that will help them effectively manage all of their business needs. NDoc is a leading software solution that provides fully integrated functionality; from clinical point of care to scheduling, billing, financial management, and more, NDoc gives each agency complete visibility into every aspect of the business, leading to improved quality of care and a more profitable bottom line.

By automating many of your daily tasks, NDoc helps you and your team move more quickly and accurately through the traditionally complex homecare and hospice scheduling, billing, and clinical procedures. The software can be customized to your agency's unique workflow and policies, ...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

19 Reviews of NDoc

Average User Ratings

Overall

4.11 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(7)

7

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19 results

March 2019

Kassandra from Four Seasons Compassion for Life- hospice and palliative care

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2019

RN

Overall it will take a bit of time to learn to navigate this program, but once you do you will like the program

Pros

I like how previous assessments are carried forward and if your new assessment is not in line with the past one it will alert you (like if a wound is charted at a different stage). I like if a wound heals you can easily go back and open it if comes back. I like that the careplan is carried forward each assessment. I like the ease of the medication section. I like the way you can restart a d/c'd medication and not have to enter everything from scratch. I like that any patient alerts/notifications are at the start of every assessment

Cons

Some of the alerts cam be a bit much especially formal user that is on top of things, I can see how this would be beneficial overall though for helping to stay in compliance. The training videos are a tad bit boring. Much better to get the training in person.

March 2020

Todd from Home Services Unlimited

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Smaller company that provides great service

Pros

Software has been around for a while and has been updated to be web-accessible. The best feature is the people at Thornberry. The service has always been responsive and personal. They can't make all the changes we want but have gone out of their way to change what they can at our request.

Cons

There are still some will require too many clicks to reach or some areas where the same data doesn't carry over, but that is a smaller issue than it once seemed to be. Maintenance of some tables require changes to be made one at a time instead of making bulk changes / uploading.

Reasons for Choosing NDoc

Procura was being sold again and that was a problem we had with HealthWyse and did not want to go through a messy implementation. NDOC was a great implementation.

Reasons for Switching to NDoc

Support issues and inability to bill.

February 2021

Matthew from Gurwin Certified Home Health Agency

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

February 2021

Customer service is first class!

This agency has used Ndoc for over 10+ years now; our experience is just like many other agencies and their respective EMR's....There are great operational and clinical aspects to the system, but also some challenging parts. Do your research and find out what features will work best for your agency and clinical staff. The customer service is absolutely the best I've seen with my experience with 4 other EMR's.

Pros

The customer service is absolutely the best I've seen in my experience with 4 other EMR's; the team at Thornberry/Ndoc is first class. They are responsive and the process for submitting a help desk ticket is straight forward. There's an abundance of clinical information throughout the system and they are open to suggestions on system improvements. Clinicians have found it a little challenging to get started, but after they get comfortable with it they state it's overall easy to use.

Cons

The billing functionality is the most difficult aspect of the system. The issues are very granular in nature and often require multiple steps to resolve. The help guide on resolving these issues is difficult to understand. Sometimes data doesn't flow from clinical to billing and there's no rhyme or reason why. There have been some issues with the past few releases which required patches to be applied over the weekend. The team at Ndoc is very proficient with the systems and can explain it, but it's often after conversation back and forth. I know they're planning on deploying a new system this year, but the current model leaves a lot to be desired. Integration with other systems or referral information/file types isn't always available either.

March 2020

David from Family Life Care

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Solid System with Fantastic Support

We have been a user of NDoc for 8+ years. The product has performed very well and the product support is fantastic. Most importantly the staff at Thornberry is accessible and they have a keen interest in their customers success.

Pros

NDoc has many features that cover a lot of ground in the home health world. We have a lot of disparate markets with different rules and we haven't found anything that we couldn't handle with NDoc. I love Thornberry's support in my companies direction to interface directly with NDoc to allow me to build additional functionality - this is very rare in todays software environment. The level of support is incredible (not just product support). From the Leadership, Clinical, Support and Developers, they are interested in your success and super helpful at an individual issue level.

Cons

The user interface is a little dated looking and the product isn't adapted yet to direct connecting remote users via a browser. There are effective workarounds and it is in Thornberry's product roadmap.

Reasons for Choosing NDoc

Thornberry took the time to understand both our current market and workflow and our aspirational future. They supported our desire to have read-only interfaces into NDoc so we could build additional automated workflow. Thornberry was to only company who supported this and over 8 years their commitment has never waivered.

March 2020

Ryan from RMC Home Care & Hospice

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

March 2020

Software is decent, but system has some bugs in it

Pros

Once you get to know the system it seems user friendly. We are able to run lots of reports - they give good information (as long as you make sure your filter settings are set correctly.) Response from their help desk is usually quick. Billing module seems pretty straight forward.

Cons

Syncing offline laptops to the server and vice versa needs revamped. Company says they are working on it. Currently though, sometimes some of our charting or visit notes get lost.. Entering a patients service frequency and scheduling out the visits for that frequency are under two separate spots. Combing these to be able to work on them at the same time would be a huge benefit. Cannot print more than one patients med list off at one time. - Med lists do not print alphabetically (meds do print alphabetically on the 485 only). Sending/ receiving orders has some bugs int he system - has gotten better over time. Clinical charting logic is sometimes too "smart" and you are limited to what can be turned off and on - for the logic part. Offline staff can only see patients that are assigned to the for the day. Have to sync multiple times for them to show a list of all patients the company has. Software only currently has the ability to list 4 physicians for each client. Cannot work on multiple patients at the same time.