NDoc Software

Find out more:

PriceDemo

30

Recommendations

Find out more:

PriceDemo

About NDoc

We recommend NDoc by Thornberry to growing homecare and hospice agencies seeking software that will help them effectively manage all of their business needs. NDoc is a leading software solution that provides fully integrated functionality; from clinical point of care to scheduling, billing, financial management, and more, NDoc gives each agency complete visibility into every aspect of the business, leading to improved quality of care and a more profitable bottom line. By automating many of your daily tasks, NDoc helps you and your team move more quickly and accurately through the traditionally complex homecare and hospice scheduling, billing, and clinical procedures. The software can be customized to your agency's unique workflow and policies, while also ensuring t...
Close

Image 1 of 2

NDoc User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 19 reviews

Kassandra

Verified reviewer

Company size: 201-500 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Functionality

out of 5

March 2019

RN

Overall it will take a bit of time to learn to navigate this program, but once you do you will like the program

Pros

I like how previous assessments are carried forward and if your new assessment is not in line with the past one it will alert you (like if a wound is charted at a different stage). I like if a wound heals you can easily go back and open it if comes back. I like that the careplan is carried forward each assessment. I like the ease of the medication section. I like the way you can restart a d/c'd medication and not have to enter everything from scratch. I like that any patient alerts/notifications are at the start of every assessment

Cons

Some of the alerts cam be a bit much especially formal user that is on top of things, I can see how this would be beneficial overall though for helping to stay in compliance. The training videos are a tad bit boring. Much better to get the training in person.

Todd

Company size: 51-200 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2020

Smaller company that provides great service

Pros

Software has been around for a while and has been updated to be web-accessible. The best feature is the people at Thornberry. The service has always been responsive and personal. They can't make all the changes we want but have gone out of their way to change what they can at our request.

Cons

There are still some will require too many clicks to reach or some areas where the same data doesn't carry over, but that is a smaller issue than it once seemed to be. Maintenance of some tables require changes to be made one at a time instead of making bulk changes / uploading.

Reasons for choosing NDoc

Procura was being sold again and that was a problem we had with HealthWyse and did not want to go through a messy implementation. NDOC was a great implementation.

Reasons for switching to NDoc

Support issues and inability to bill.

Amanda

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

March 2020

Primary nursing product

I would say that overall NDOC is an OK system. I definitely do not feet that this is the ease of use system we thought we were getting when we signed up for this service.

Pros

I do like the calendar function in scheduling visits for staff, writing medication orders is simple and having items move to the Plan of care without significant time spent is nice. I feel that the support staff are responsive to our needs however are not always as helpful as we would like.

Cons

Although I like the ease of moving visits on the calendar, there are functions like the bulk editing that do not appear to function properly. Unfortunately if a staff member is using an off line product and they make changes to the notes on visit directives, this will in turn remove all other notes that were placed on this visit which causes items to be missed. I have struggled with the fact that there are many items in this software product that do not seem to have a logical reasoning for functioning as they do or that they do not appear to work at all. The analytical section I could see as being beneficial but is not user friendly, and the same goes for the reporting system. This system is very much intended to be used by agencies doing primary nursing and with a small staff this is not possible and therefore has increased our struggles. We have had to make work arounds for our HCA staff as the software does not meet our regulations in our state. I definitely have seen staff dissatisfaction as they feel that their documentation is not as good as needed at times. Staff have the capability to hit the required button and only document to this information which in turn can leave out a lot of important information. Many staff feel compelled to complete the check box type charting and still write out an extensive paragraph to ensure documentation is well completed which then leads to increased documentation time.

Reasons for choosing NDoc

we thought it was going to meet our needs.

Reasons for switching to NDoc

this company was not up to date with regulations and did not appear to be making changes to be compliant.

David

Company size: 201-500 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2020

Solid System with Fantastic Support

We have been a user of NDoc for 8+ years. The product has performed very well and the product support is fantastic. Most importantly the staff at Thornberry is accessible and they have a keen interest in their customers success.

Pros

NDoc has many features that cover a lot of ground in the home health world. We have a lot of disparate markets with different rules and we haven't found anything that we couldn't handle with NDoc. I love Thornberry's support in my companies direction to interface directly with NDoc to allow me to build additional functionality - this is very rare in todays software environment. The level of support is incredible (not just product support). From the Leadership, Clinical, Support and Developers, they are interested in your success and super helpful at an individual issue level.

Cons

The user interface is a little dated looking and the product isn't adapted yet to direct connecting remote users via a browser. There are effective workarounds and it is in Thornberry's product roadmap.

Reasons for choosing NDoc

Thornberry took the time to understand both our current market and workflow and our aspirational future. They supported our desire to have read-only interfaces into NDoc so we could build additional automated workflow. Thornberry was to only company who supported this and over 8 years their commitment has never waivered.

Ryan

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2020

Software is decent, but system has some bugs in it

Pros

Once you get to know the system it seems user friendly. We are able to run lots of reports - they give good information (as long as you make sure your filter settings are set correctly.) Response from their help desk is usually quick. Billing module seems pretty straight forward.

Cons

Syncing offline laptops to the server and vice versa needs revamped. Company says they are working on it. Currently though, sometimes some of our charting or visit notes get lost.. Entering a patients service frequency and scheduling out the visits for that frequency are under two separate spots. Combing these to be able to work on them at the same time would be a huge benefit. Cannot print more than one patients med list off at one time. - Med lists do not print alphabetically (meds do print alphabetically on the 485 only). Sending/ receiving orders has some bugs int he system - has gotten better over time. Clinical charting logic is sometimes too "smart" and you are limited to what can be turned off and on - for the logic part. Offline staff can only see patients that are assigned to the for the day. Have to sync multiple times for them to show a list of all patients the company has. Software only currently has the ability to list 4 physicians for each client. Cannot work on multiple patients at the same time.