NDoc Software

4.11 / 5 (19)

Our advisors have recommended this product 7 times in the last 30 days

About NDoc

We recommend NDoc by Thornberry to growing homecare and hospice agencies seeking software that will help them effectively manage all of their business needs. NDoc is a leading software solution that provides fully integrated functionality; from clinical point of care to scheduling, billing, financial management, and more, NDoc gives each agency complete visibility into every aspect of the business, leading to improved quality of care and a more profitable bottom line.

By automating many of your daily tasks, NDoc helps you and your team move more quickly and accurately through the traditionally complex homecare and hospice scheduling, billing, and clinical procedures. The software can be customized to your agency's unique workflow and policies, while also ensu...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

19 Reviews of NDoc

Average User Ratings

Overall

4.11 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(7)

7

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19 results

March 2019

Kassandra from Four Seasons Compassion for Life- hospice and palliative care

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2019

RN

Overall it will take a bit of time to learn to navigate this program, but once you do you will like the program

Pros

I like how previous assessments are carried forward and if your new assessment is not in line with the past one it will alert you (like if a wound is charted at a different stage). I like if a wound heals you can easily go back and open it if comes back. I like that the careplan is carried forward each assessment. I like the ease of the medication section. I like the way you can restart a d/c'd medication and not have to enter everything from scratch. I like that any patient alerts/notifications are at the start of every assessment

Cons

Some of the alerts cam be a bit much especially formal user that is on top of things, I can see how this would be beneficial overall though for helping to stay in compliance. The training videos are a tad bit boring. Much better to get the training in person.

March 2020

Christina from Willamette Valley Hospice

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2020

Charting is easy. But synching is horrible

Overall the software is good. But, the disconnect between the live system and the field devices, and the bugs that have "cleared" data have created a lack of trust.

Pros

Easy to ready patient summary with access to many of the core elements of the patients' care history.

Cons

Synching. The synching process is ridiculously complex and creates overwork and confusion for field staff. We are still having problems with some of the disconnects in the system. Data that goes nowhere. For example, the facility table, does not actually connect to the patient, so you have to enter in addresses, fax numbers and phone numbers multiple times, creating opportunities for errors. That is one example of many.

Reasons for Choosing NDoc

Easy to navigate, easy to see patient and the key elements needed to provide care

March 2020

Kristin from RMC Home Care

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

March 2020

Streamlined Orientation

Pros

The implementation of Ndoc software has streamlined our documentation and our orientation process quite a bit. It doesn't matter if you're doing a SOC, Recert, Revisit, or Discharge, the process is the same. This was a big positive change for our agency.

Cons

There seem to be quite a few glitches in the system. However, customer service is very responsive and we always get a same day response to tickets that we submit. They use the feedback we are providing through the Help Desk to change and improve the system. The hospice portion of the product could use a little TLC to make it as efficient as the home care portion, specifically in regards to comprehensive assessment requirements outside of the OASIS and HIS.

March 2020

Melissa from Homeland Hospice

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2020

Referral Coordination

Staff is very helpful when I have questions or problems submitting to CMS. They troubleshoot and help me fix what I have started.

Pros

Start to finish implementing an admission runs smoothly. Each screen requires the specifics to enter and move on to the next area needed. The information required matches regulations CMS requires. Format uses common sense with needed information.

Cons

When patient is evaluated and decide they are not ready for admission, we put SNA for seen not admitted, if they change their mind the very next day, we must enter it all in again. We are unable to modify and admit with the same chart.

February 2020

Mary from Karen Ann Quinlan Hospice

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Great Program for Hospice

We are very happy with this program. It allows us to efficiently document our visits for hospice patients and it is a user friendly system. It is very customizable and allows agencies to document and track data that is important to them. Their customer service is wonderful. They are very responsive and helpful.

Pros

There are many reports and features that allow you to work efficiently and track your data. The customer service is great.

Cons

Sometimes we have ideas for features that we want changed or implemented. Ndoc always listens to our thoughts, but they do not always put those changes into place. Sometimes the workaround is time consuming.