Overall it will take a bit of time to learn to navigate this program, but once you do you will like the program

I like how previous assessments are carried forward and if your new assessment is not in line with the past one it will alert you (like if a wound is charted at a different stage). I like if a wound heals you can easily go back and open it if comes back. I like that the careplan is carried forward each assessment. I like the ease of the medication section. I like the way you can restart a d/c'd medication and not have to enter everything from scratch. I like that any patient alerts/notifications are at the start of every assessment

Some of the alerts cam be a bit much especially formal user that is on top of things, I can see how this would be beneficial overall though for helping to stay in compliance. The training videos are a tad bit boring. Much better to get the training in person.

Software has been around for a while and has been updated to be web-accessible. The best feature is the people at Thornberry. The service has always been responsive and personal. They can't make all the changes we want but have gone out of their way to change what they can at our request.

There are still some will require too many clicks to reach or some areas where the same data doesn't carry over, but that is a smaller issue than it once seemed to be. Maintenance of some tables require changes to be made one at a time instead of making bulk changes / uploading.

I fill the overall transition to NDOC was very rough. I feel we were not prepared to make the transition. I feel there should be more planning and figuring out where we will document things prior to rolling this out. Our staff really struggled with this and I feel it was the lack of being prepared that led to this. Staff frustration was very high at times and I feel that with proper training adn planning alot of this could have been alleviated.

Writing lab orders is very easy especially for those labs that are recurrent, for example protimes. Wound orders are the same way, I like the way it numbers the wounds and you can put the treatment with the wounds. I like when you have an issue with the software adn you put in a ticket they respond quickly to help resolve the issue.

I don't like how the careplan is so vague and it is really hard to tell what you need to be instructing on at times. I don't like when you document on the current status when there is a problem or s/s it will automatically create a care plan. I wish it gave you a choice to make this a problem, We don't have primary nursing so we have found when nurses are putting in visit notes off line adn someone else is in the chart on line the visit notes get lost/erased so there is an integration problem, I wish you could send and receive patients by there name and not number. I don't like the whole snyc, receive and send function works. Our staff struggle with writing and modifying service frequencies and I wish this was a little smoother. It would be nice if the prn visit had a spot for date and reason for prn visit as our staff are frequently forgetting to put this in the order and the insurance company wants this information. You can't correct this after it goes through nightly processing without creating a new order. It would be nice if you could go back and fix incorrect orders but this system does not allow you to. I don't like how the RN doing the recert visit does not create the POC.

We have been a user of NDoc for 8+ years. The product has performed very well and the product support is fantastic. Most importantly the staff at Thornberry is accessible and they have a keen interest in their customers success.

NDoc has many features that cover a lot of ground in the home health world. We have a lot of disparate markets with different rules and we haven't found anything that we couldn't handle with NDoc. I love Thornberry's support in my companies direction to interface directly with NDoc to allow me to build additional functionality - this is very rare in todays software environment. The level of support is incredible (not just product support). From the Leadership, Clinical, Support and Developers, they are interested in your success and super helpful at an individual issue level.

The user interface is a little dated looking and the product isn't adapted yet to direct connecting remote users via a browser. There are effective workarounds and it is in Thornberry's product roadmap.

Once you get to know the system it seems user friendly. We are able to run lots of reports - they give good information (as long as you make sure your filter settings are set correctly.) Response from their help desk is usually quick. Billing module seems pretty straight forward.

Syncing offline laptops to the server and vice versa needs revamped. Company says they are working on it. Currently though, sometimes some of our charting or visit notes get lost.. Entering a patients service frequency and scheduling out the visits for that frequency are under two separate spots. Combing these to be able to work on them at the same time would be a huge benefit. Cannot print more than one patients med list off at one time. - Med lists do not print alphabetically (meds do print alphabetically on the 485 only). Sending/ receiving orders has some bugs int he system - has gotten better over time. Clinical charting logic is sometimes too "smart" and you are limited to what can be turned off and on - for the logic part. Offline staff can only see patients that are assigned to the for the day. Have to sync multiple times for them to show a list of all patients the company has. Software only currently has the ability to list 4 physicians for each client. Cannot work on multiple patients at the same time.