--- title: "Net Health Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Net Health. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Net Health is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/nethealth-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Long Term Care Software](https://www.softwareadvice.com/long-term-care/) / [Net Health](https://www.softwareadvice.com/home-health/nethealth-profile/) / Net Health Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/home-health/nethealth-profile/) Reviews [Alternatives](https://www.softwareadvice.com/home-health/nethealth-profile/alternatives/) # Net Health User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 163 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.1/5 - Value for money: 4.0/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 81 reviews (50%) - 4 stars: 54 reviews (33%) - 3 stars: 11 reviews (7%) - 2 stars: 3 reviews (2%) - 1 star: 14 reviews (9%) ### Most mentioned pros - Provides advanced features for managing health-related tasks and data efficiently. - I have had a wonderful experience with Net Health, and it exceeds the needs we have to be integrated with PointClickCare to auto-populate rehab minutes and patient information between the 2 systems, also provide the reports and monthly billing exports that I need to provide to the SNF. - The application has been highly beneficial in managing health-related workflows. ### Most mentioned cons - occasional technical glitches or performance issues. - No positive words, our journey has been difficult, and we have had to keep our old EMR for the essential functions and this adds to our expense. - It takes days/weeks to get a solution or for someone to contact the business back when there is a technical issue. ## Net Health customer reviews Showing reviews 1-25 of 163 (page 1). ### "Efficient Health Management Tool with Room for Improvement" - Overall rating: 4/5 - Reviewer: Walaa A. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered The application has been highly beneficial in managing health-related workflows. It improved productivity and helped streamline tasks effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The application is easy to use and offers a smooth navigation experience. Provides advanced features for managing health-related tasks and data efficiently. The customer support team is responsive and helpful. #### Cons occasional technical glitches or performance issues. Requires a strong internet connection to function effectively. The subscription cost is relatively high compared to similar services. --- ### Wellborn Net Health - Overall rating: 5/5 - Reviewer: Shannon S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered From the beginning we have had great support and we had great training in the beginning. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The first aid staff love it. Using this has made their jobs much easier. #### Cons Occasionally we will have to do complete reboots of the system because a user locks up. #### Reasons for choosing Net Health Both price and quality of service were the reasons we went with Net Health. We are glad we did. --- ### Mixed experiences - Overall rating: 3/5 - Reviewer: Jessica R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros What I like most about this software is it is ascetically pleasing and very user friendly. This software makes it easy for clinicians to document notes and schedules for patients. #### Cons What I like least about this software is the glitches that have been happening ever since the update that happened at the beginning of this year. I wish we could go back to the old system before the update migration was done. --- ### Best of the Best. - Overall rating: 5/5 - Reviewer: Michelle S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Have enjoyed utilizing Net Health for 10+ years. Wouldn't want any other EMR. Userfriendly and easy to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 10/10 customer service. Within 1 minute I can have a customer service representative on the line and connected to my computer to help me with issues I may be experiencing. They are always quick, efficient and kind. Best customer service. #### Cons No complaints --- ### Net Health is awesome - Overall rating: 5/5 - Reviewer: TJ S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Have been using net health since it was called rehab optima- almost 10-12 years now. User friendly app, I wish most nursing homes in the country would use net health. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, good customer support, easy to use, has a copy feature with which you can copy parts of your previous evaluations. #### Cons Server issues during the end or starting of the month for close out. --- ### EVERBODYS wounda care program - Overall rating: 5/5 - Reviewer: MJ S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered From a billing and coding stand point, this is by far the easist program in my 20 years hisitory I have ever worked with #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of access; ability to locate allpertinent detail to correctly identify documentation to code corredtly #### Cons sometime, when you print the whole record, you get double pages --- ### Go Nethealth!! - Overall rating: 5/5 - Reviewer: Swapnil M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, a very good product for therapy providers in nursing home setting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent user interface and amazing customer support. Very easy to navigate and is very detail oriented. #### Cons Sometimes asks for frequent password changes. --- ### Solid Query Tool for a Team - Overall rating: 4/5 - Reviewer: Kurt M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Aginity is an excellent tool for our team, and everyone can become productive in a short amount of time. It is very intuitive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Our team has standardized on Aginity as the query tool. It is reasonably priced, provides great support, and is easy to use. Recently, Aginity has moved from using email addresses to keys for tracking licenses, making the administration significantly easier. The Aginity support team is ALWAYS responsible in a timely manner and works the issue to completion. #### Cons One feature that I would like to see is IntelliSense and autocomplete. The error messages have improved, but I would like to see more specific suggestions. #### Reasons for choosing Net Health Some team members had been using the free version and wanted to continue to have access to it. #### Reasons for switching to Net Health The product worked for both Windows and Macs. --- ### Several different options for casamba - what version do you have? - Overall rating: 4/5 - Reviewer: Laura S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Overall, it's fairly easy to use once you get used to it. Large library of preset verbage, and able to custom write as well. #### Cons I have worked at several different facilities all with Casamba, but no two buildings were the same - all with different features and options. There are 2 ways to enter your daily billing - which causes some confusion. The ipods are way too small to complete the documentation. --- ### Alternative EMR to Epic - Overall rating: 5/5 - Reviewer: Christina D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used the system for almost 2 years and the training sessions really help you to understand how to perform what you need to do on it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software has security features that EPIC does not have the current capabilities to perform. #### Cons There are at times a few more steps to get certain processes done that not all EMR's require, however the system is easy to undo any mistakes that are done. --- ### Therapy software review for SNF facilities - Overall rating: 5/5 - Reviewer: Elizabeth R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered It is the best I personally have experienced. We are very satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The organization as well as staff support #### Cons I dont have any cons. It truly is a wonderful program. #### Reasons for switching to Net Health We need the electronic documentation to go with our billing program. --- ### Nethealth Therapy - Overall rating: 4/5 - Reviewer: Phil M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Therapy productivity and efficiency was vastly improved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Nethealth software integrated seamlessly with our underlying EMR system. Great implementation team and quick learning curve for users. #### Cons Continuous upgrades are great but occasionally can cause glitches. #### Reasons for switching to Net Health 2016 to Nethealth classic and 2018 to the Xfit platform. --- ### Robert C.'s review - Overall rating: 5/5 - Reviewer: Robert C. - Product usage: Used unspecified for unspecified - Reviewed: July 2011 - Review source details: This review was submitted organically. No incentive was offered I have a multi-clinic urgent care/occupational medicine practice in Nashville, TN. Because we handle both urgent care and occupational medicine cases, it was impossible for many years to find a single-solution program for what we do. There are so many differences between those two types of practices in terms of protocol, handling of information, and billing that, if we wanted to do it all well, we had to have multiple systems in place to manage all aspects of patient care - from the front-end procedure, to the provider encounter, retention of records, reporting and billing. We had looked at many different systems through the years with the intent to go to a single system, but each time we looked we felt that they just were not yet up to our standards. We had even looked at the predecessor system for Agility in the past. Then, about 2 years ago we looked at them again. Integritas had developed a system that we felt would meet our needs. We ran our numbers, looking at cost savings from trimming the multiple systems down to a single system. Then the advantage of the federal stimulus reimbursement came along to further help offset the cost of implementation. It suddenly became a no-brainer decision to transition from our existing hodgepodge of systems to a single, unified one that was more cost-effective than our current set-up, and would qualify for reimbursement under the meaningful use definition of the stimulus act. We also wanted to ensure this program was CCHIT-certified. (Fortunately, it is!) So in June of 2010, we implemented Agility. There was training in advance for all our personnel. The training was aimed specifically at the individual groups who would use its different modules. Installation and implementation happened in several phases. As with any new system, you run into a few bumps when you go live. But learning the system was pretty easy for all of our folks. Even our most resistant physician has mastered the program, and uses it without any problems. What we noticed very quickly with this system is how well our documentation improved. All charts became easy to read, review and follow. The built-in coding algorithm, combined with improved documentation, has allowed for an improvement in revenue. I like the fact that the wizards and templates are fully customizable and editable. Every aspect of the patient encounter can be adjusted to the unique needs of the patient. At the same time, being able to automate common and recurring orders and exams with order sets and exam sets speeds things up. The folks at Integritas have been very helpful when we had questions or suggestions for improvements. This is a system that I have no reservations in recommending. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### working with PCC - Overall rating: 3/5 - Reviewer: Heather C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered It works with keeping me in the know with therapy. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros It works with PCC to assist in my job. Input information into my MDS to make my job easier #### Cons Difficulty at times getting report ran in system. --- ### Worse and horrible ever experienced software. - Overall rating: 1/5 - Reviewer: Mark T. - Industry: Hospital & Health Care - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered I am PT with 8 years of experience and worked in multiple settings and used various different software for documentation. So far, the casamba is the most non- professional software with inappropriate content which is made only to try to suck money from the insurance companies. It is a huge pain to the therapist to spend around 30 minutes to type one PT eval rather than spending that precious time on the patient care. All components of casamba are framed in such a way so that the facilities can claim more and more on the billing. I strongly urge to review or revise the software and make it user friendly. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros As a ethical and professional therapist, I like nothing about this software. As a business owner, this software is great since it determines the most easiest ways to claim high billing to the insurance companies. That's one of the most common reasons, why the SNF's love this software. #### Cons EVERYTHING!! Design and requirements and interface. --- ### Great application - Overall rating: 3/5 - Reviewer: Ernest K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall best documentation system Ive used over the years. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros User friendly interface with multiple options for documentation and data collection. #### Cons Bugs and glitches that cause system crashes can delay completion of required documentation. --- ### Exceptional Employee Health tracking software - Overall rating: 5/5 - Reviewer: Patricia H. - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Have evaluated numerous employee health softwares over the years - this I sby far the best #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Workers compensation incident reporting, case/claim managing, screening compliance, availability of stock reports and ease of creating your own reports. Employee and manager portal on the web. Interfaces: HR demographic software, State immunization registry, OSHA 300 and OSHA log automatic creation. Exceptional customer support #### Cons Education on new capabilities is difficult to follow in Net Health University (NHU). I wish NH|U was available within the portal and not a separate link and log in. It would be nice to access within the program --- ### Not User Friendly- A Marketer's Perspective - Overall rating: 1/5 - Reviewer: Jana W. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered Casamba is the most unfriendly software I have ever had to deal with in business. I simply need one report created (you have to ask and ask and ask for reports to be made for you because the available ones are not usually helpful). I have been asking for 9 months for a simple report that would give patient demographics in an excel format. Without this, there is no way for me to pull patient addresses, etc to continue communications with our former and current patients. I am BEGGING our directors to change documentation systems. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros For my purposes, nothing. #### Cons No good referral source tracking; no patient followup reports; no patient demographic/address reports --- ### Therapy tracking for case manager - Overall rating: 5/5 - Reviewer: Mark G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered helps me do my job efficently #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I am able to get the documentation I need to obtain insurance authorizations easily. #### Cons customer service is slow to respond but had to call support rarely --- ### Lots of configurable features for the SNF therapy environment in an easy to use interface! - Overall rating: 4/5 - Reviewer: Dean M. - Verified reviewer: Yes - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of assigning appointments to therapy staff in multiple disciplines. Ability to use on mobile devices, like iPads #### Cons New users can get lost in the number of pre-canned phrases in the drop lists or boxes (learning curve to become efficient with use of the product) --- ### User Friendly - Overall rating: 5/5 - Reviewer: Kayla E. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros -easy to operate -helps keep me focused on documentation -figures in productivity -goals are easily accessible #### Cons Nothing comes to mind. I wish they had a home health software. The one our company uses is incredibly time consuming and difficult. --- ### Very poor flow - Overall rating: 1/5 - Reviewer: Arnaldo G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Worst. I quit my job not because of the role but because of this software #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros None. Worst experience. It will take you an hour or so to complete an eval. #### Cons All. Worst product in the market. It is not easy to navigate. --- ### We've come a long way. - Overall rating: 4/5 - Reviewer: Julia S. - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered Appreciate their willingness to listen and make changes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Communication with the customers in regards to their changing needs has truly improved and has helped develop new software to adjust to those needs. #### Cons The roll out of new software was slow and chaotic at first. There wasn't enough information given to allow the customer to educate their therapists in the field and the new product wasn't utilized. --- ### Excellent - Overall rating: 5/5 - Reviewer: Jisselle S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered It benefit a lot of whole work flow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The process and set up of the software is so easy to manage and understand. Being the administrator of Integrated Hospice helps me a lot of lessen my work load especially when we have a new hire staff to educate and train with the software. #### Cons So far all aspect of the software has been met. --- ### Easy to use - Overall rating: 4/5 - Reviewer: Bethany W. - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered none #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Free texting abilities and building components #### Cons Inability to document under manual treatment code (have to document in another field) ## More reviews [Next reviews](https://www.softwareadvice.com/home-health/nethealth-profile/reviews/?page=2) --- Net Health Reviews, Pros and Cons - 2026 Software Advice