THIS IS THE CLOSEST THING YOU CAN GET TO "PERFECT", FOR HOME CARE APPLICATION - REGARDLESS OF SIZE

As Executive Officer of the organization, the software provides me a wealth of corridors to view a wider perspective of the overall affairs of the agency, no matter where I am. The executive dashboard is most certainly an essential tool that I use on a regular basis.

Pros

LET ME COUNT THE WAYS:
INNOVATION: This software is dauntless in their quest to make the system work better- Everyday
APPLICATION: The software provider is extremely generous with customizing the system to accommodate the unique needs of each agency they support- even for small organizations like mine.
SEAMLESS TRANSITION: Transfer of data from the previous provider is handled thoroughly by their dedicated transition team- Painless!
SUPPORT: The ongoing support you get, is second only to none, & they always do it with pure enthusiasm (you can tell by their demeanor when you talk to them on the phone). And you can always count on them giving you an update of your concern.

Cons

There are still links in the system(like any)- but then again they always work relentlessly to rectify it, just don't be timid to call them out.
The Eastern US sector can actually benefit from an augmented morning tech support resource.

Terrific! This is the by far the best home health software on the market! Very user friendly!

Pros

What I like most about the Perfect is that it is very user friendly. You don't have to keep changing screens, everything is right there at your fingertips. I also like that you can customize your clinical notes to make your agency more Medicare compliant! The customer service staff are always available to answer your questions, and they are very friendly, and will take as much time as needed to assist you! From day one Perfect's staff from the administrative staff on down have been nothing but helpful in helping our agency. Additionally, they are always making improvements to their system to make it better. From the money there is no better software you can buy!

Cons

I wish that Perfect would hold more seminars on the upcoming changes to the Medicare COP's such as how to prepare for QUAPI, and disaster preparedness manual.

Customer Service Support

Initially when I purchased my agency I was not happy with the software because I didn't know it's capabilities. This was impart because the software was not being utilized to it's fullest potential. After being thoroughly trained by our rep on all of the features within the software and adding additional features, I've been able to increase my operational efficiency immensely. Additionally, I've been able to reduce my staff and bring my billing in-house.

Pros

The flexibility and versatility of the software to meet evolving demands of the business. Additionally, the willingness of the customer support team to provide timely support.

Cons

Particularly how the software is consistently adapting to the forever changing environment of home healthcare to ensure compliance's are being met and agencies are positioned for success.

User friendly, customized work orders, support system/service great, timely.

SUPPORT SERVICE EXCELLENT; REVIEW FROM PROFESSIONAL DISCIPLINES WERE USER FRIENDLY AND EXCELLENT SOFTWARE AS YOU CAN USE PHONE, IPAD, COMPUTERS FROM PATIENTS HOME.

Pros

Support service great, accessible, timely and accurate. User friendly, JCAHO survey ready, We just had a random JCAHO survey for our CMS deem status, on 10/18-10/19; On 10 chart reviews we did well, including medication reconciliation, transfer summary which has a box one can check if transfer summary was sent to transferring facility(which is now phased in with new 2018 COP) and D/C summary/OASIS which has also a checklist that one checks if copy of D/C summary is available upon request by Primary MD. RN, PT OASIS SOC and D/C were complete in all OASIS elements and as it auto populate in Plan of Care, it's easier to see orders and goals locators of POC.

Affordable and friendly, but crashes occasionally.

Overall I would recommend this company to fellow agencies. The staff are friendly, the software is easy to maneuver, and it has all the features you can ask for for half the price. You won't find a better deal anywhere else.

Pros

I like that everything is out in the open. I don't have to hunt around for what I want and if for some reason I can't find exactly what I'm looking for, I can always call their friendly customer service line.

Cons

Generally the software gets the job done, however, there has been a few too many times that I had to call in regards to the software crashing/giving me error messages. They are usually fixed within the hour, but nevertheless, it is what I like least about this software.

Lacking, as far as PT is concerned

It's works esp if you have lots of notes to do, but it's not perfect in my opinion if you want easy but comprehensive documentation.

Pros

Most everything is in one page, no tabs to click open to get to different parts of the chart.
It doesn't ask for much information, if you don't wanna be bothered with that, I guess.

Cons

MMT and ROM values don't populate (in case most values are the same), you have to put in everything one by one. Only option to skip a part is if you want to refer the UE to OT (what if there's no OT service but there's no problem with the UE? you still have to tick 5/5 for each little box...no N/A option to skip all that and still have the UE covered). I've used a different software that populates the values for each major joint in case they're all the same. Saves time!

DC Summary does not populate Initial Eval results...so you have to re-enter Initial Eval results then enter your DC status results. That other software I used enters the Initial Eval results right next to the DC status that you have to fill out so it's so easy to compare progress, no need to dig and find the initial eval again.

I have a long list of other things but this box limits what I can write.

Definitely a great tool in increasing work productivity

Perfect is definitely a great tool in increasing work productivity considering the complexity of operating/managing a home health agency. This software has a lot of valuable features that can be customized to every users job title/responsibility. One of my favorite and helpful feature of Perfect is the Dashboard. As a DIrector of Nurses and owner of a home health agency, the Dashboard provides a quick recap or picture summary of my agency on a given period of time!

Pros

It's ability to integrate all the necessities and requirements needed to smoothly operate and manage a home health agency!

Very good customer support. Willing to customize to match agency needs.

Reports that help with the daily flow of the back office, the ease of imputing data for the field staff and back office.

Pros

The ease of use. Great customerservice. The software is very updated to the current CoPs and regulations.

Cons

At times there is a slow follow through. I have asked for the new visit notes to be uploaded to my visit notes in order that we can utilize the updated care plan features, and to track the teaching completed by our field staff, to date this has not been done for us.

Close to Perfect (

As a part of billing service, I have used/dealt with a lot of software and customer service reps and I have to say that Perfect's customer service is excellent. I can't remember the last time I had to wait for a long hold time, unlike other software CS. Some of them can even be reached by email. It's pretty similar to another software with a different color but they added other features and cleaned up some areas that set it apart from the blue colored program. It is really user-friendly and it's not as ambitious as the major software out there who try too hard to be *the* software.

Pros

Creating a Traditional Medicare or Medicare Advantage claim is easy. You're done in three easy steps. The UB04 printout is great and not all over the place unlike over software. Posting payment from ERNs is simple. The live chat is a great tool if used properly. Manual cash posting is pretty straightforward. Makes my job easier.

Cons

There are still some bugs in the reports. I'm getting a Run Time error for the most part when trying to print with the message filter. Still uses an Ability Certificate for submission of claims. Hopefully, they can work on that and eliminate it all together. The missing Face to Face should be an error and not a warning.

Save your money

Overall, I wouldn't really recommend Perfect. Tech support is nice, but ineffective. It is too expensive for the loss in productivity caused by the lagging and counter-intuitive processes required to chart correctly.

Pros

The best thing about this software was the option for a mobile app that allows clinicians and patients to electronically sign route sheets. I also initially liked the idea of customizable reports to track documentation and approvals. However, after using the product, the mobile app is riddled with glitches, is difficult to use, and signatures usually do not come out correctly (if a patient has wiggly hands, the signature will not stick). The reports are also not as customizable as we had initially hoped for (limited filters, having to run multiple reports in order to achieve a singular goal, inaccurate numbers and charts overlooked).

Cons

The software is very slow and full of glitches. It often crashes, or takes so long to load that it just freezes up. Tech support does try to address the issues as they come, but a lot of complaints result in the usual 'user error' and nothing is resolved. Route sheets do print with notes upon invoicing, but they are often split between pages. A correction on this is a special request and will actually cost customers money. The software is also very difficult for clinicians to navigate, as it is not the most intuitive product on the market.

As a PT, I feel that the evaluation form has inaccuracies which need to be addressed.

Pros

It is super easy to use and not time consuming like some of the other home health programs I know. I love that I don't have to spend hours documenting with this program.

Cons

The physical therapy section needs improvement. The evaluation form especially has areas for strength and ROM testing that aren't accurately tested according to all university standards learned in school.