THIS IS THE CLOSEST THING YOU CAN GET TO "PERFECT", FOR HOME CARE APPLICATION - REGARDLESS OF SIZE

As Executive Officer of the organization, the software provides me a wealth of corridors to view a wider perspective of the overall affairs of the agency, no matter where I am. The executive dashboard is most certainly an essential tool that I use on a regular basis.

Pros

LET ME COUNT THE WAYS: INNOVATION: This software is dauntless in their quest to make the system work better- Everyday APPLICATION: The software provider is extremely generous with customizing the system to accommodate the unique needs of each agency they support- even for small organizations like mine. SEAMLESS TRANSITION: Transfer of data from the previous provider is handled thoroughly by their dedicated transition team- Painless! SUPPORT: The ongoing support you get, is second only to none, & they always do it with pure enthusiasm (you can tell by their demeanor when you talk to them on the phone). And you can always count on them giving you an update of your concern.

Cons

There are still links in the system(like any)- but then again they always work relentlessly to rectify it, just don't be timid to call them out. The Eastern US sector can actually benefit from an augmented morning tech support resource.

Terrific! This is the by far the best home health software on the market! Very user friendly!

Pros

What I like most about the Perfect is that it is very user friendly. You don't have to keep changing screens, everything is right there at your fingertips. I also like that you can customize your clinical notes to make your agency more Medicare compliant! The customer service staff are always available to answer your questions, and they are very friendly, and will take as much time as needed to assist you! From day one Perfect's staff from the administrative staff on down have been nothing but helpful in helping our agency. Additionally, they are always making improvements to their system to make it better. From the money there is no better software you can buy!

Cons

I wish that Perfect would hold more seminars on the upcoming changes to the Medicare COP's such as how to prepare for QUAPI, and disaster preparedness manual.

Lacking, as far as PT is concerned

It's works esp if you have lots of notes to do, but it's not perfect in my opinion if you want easy but comprehensive documentation.

Pros

Most everything is in one page, no tabs to click open to get to different parts of the chart. It doesn't ask for much information, if you don't wanna be bothered with that, I guess.

Cons

MMT and ROM values don't populate (in case most values are the same), you have to put in everything one by one. Only option to skip a part is if you want to refer the UE to OT (what if there's no OT service but there's no problem with the UE? you still have to tick 5/5 for each little box...no N/A option to skip all that and still have the UE covered). I've used a different software that populates the values for each major joint in case they're all the same. Saves time! DC Summary does not populate Initial Eval results...so you have to re-enter Initial Eval results then enter your DC status results. That other software I used enters the Initial Eval results right next to the DC status that you have to fill out so it's so easy to compare progress, no need to dig and find the initial eval again. I have a long list of other things but this box limits what I can write.

Customer Service Support

Initially when I purchased my agency I was not happy with the software because I didn't know it's capabilities. This was impart because the software was not being utilized to it's fullest potential. After being thoroughly trained by our rep on all of the features within the software and adding additional features, I've been able to increase my operational efficiency immensely. Additionally, I've been able to reduce my staff and bring my billing in-house.

Pros

The flexibility and versatility of the software to meet evolving demands of the business. Additionally, the willingness of the customer support team to provide timely support.

Cons

Particularly how the software is consistently adapting to the forever changing environment of home healthcare to ensure compliance's are being met and agencies are positioned for success.

Affordable and friendly, but crashes occasionally.

Overall I would recommend this company to fellow agencies. The staff are friendly, the software is easy to maneuver, and it has all the features you can ask for for half the price. You won't find a better deal anywhere else.

Pros

I like that everything is out in the open. I don't have to hunt around for what I want and if for some reason I can't find exactly what I'm looking for, I can always call their friendly customer service line.

Cons

Generally the software gets the job done, however, there has been a few too many times that I had to call in regards to the software crashing/giving me error messages. They are usually fixed within the hour, but nevertheless, it is what I like least about this software.