Initially when I purchased my agency I was not happy with the software because I didn't know it's capabilities. This was impart because the software was not being utilized to it's fullest potential. After being thoroughly trained by our rep on all of the features within the software and adding additional features, I've been able to increase my operational efficiency immensely. Additionally, I've been able to reduce my staff and bring my billing in-house.

The flexibility and versatility of the software to meet evolving demands of the business. Additionally, the willingness of the customer support team to provide timely support.

Particularly how the software is consistently adapting to the forever changing environment of home healthcare to ensure compliance's are being met and agencies are positioned for success.

SUPPORT SERVICE EXCELLENT; REVIEW FROM PROFESSIONAL DISCIPLINES WERE USER FRIENDLY AND EXCELLENT SOFTWARE AS YOU CAN USE PHONE, IPAD, COMPUTERS FROM PATIENTS HOME.

Support service great, accessible, timely and accurate. User friendly, JCAHO survey ready, We just had a random JCAHO survey for our CMS deem status, on 10/18-10/19; On 10 chart reviews we did well, including medication reconciliation, transfer summary which has a box one can check if transfer summary was sent to transferring facility(which is now phased in with new 2018 COP) and D/C summary/OASIS which has also a checklist that one checks if copy of D/C summary is available upon request by Primary MD. RN, PT OASIS SOC and D/C were complete in all OASIS elements and as it auto populate in Plan of Care, it's easier to see orders and goals locators of POC.

I have now used 4 different home health software programs. This is by far the worst.

The autosave feature is the only good thing about this software.

The physical therapy evaluations, daily notes, reassessments are terrible. If Medicare ever wakes up and uses PTs to review PT notes, the take backs will be immense because the templates are so poor. They do not allow the clinician to write a clear note. The reassessments and discharge notes do not in any way relate back to the assessment. It does not appear that a therapist was consulted in the development of these templates.

Perfect is definitely a great tool in increasing work productivity considering the complexity of operating/managing a home health agency. This software has a lot of valuable features that can be customized to every users job title/responsibility. One of my favorite and helpful feature of Perfect is the Dashboard. As a DIrector of Nurses and owner of a home health agency, the Dashboard provides a quick recap or picture summary of my agency on a given period of time!

It's ability to integrate all the necessities and requirements needed to smoothly operate and manage a home health agency!

Easy to know when notes are completed because every visit is on the calendar and it has a check when it is validated and a black mark when it is complete with signature.

Can add what ever tools you need, can change and remove anything you'd like. Pretty easy to find anything.

Their is always glitches, sometimes the system is very slow. Would be good if when adding a communication note you can add an attachment.