Perfect Software


Perfect is a home health care solution designed to assist post-acute care providers in scheduling and managing home visitations. Key features include a scheduling dashboard, a physician portal and vital sign parameter alerts.

Perfect's dashboard feature displays the visits scheduled for the day with patient information and treatment summaries. Vital sign parameter graphing allows users to view, document and monitor vital signs, displayed in graphs and charts. Users are alerted if vital signs exceed safe parameters. Perfect also offers customizable notes to help users capture visit details and update medications.

The physician portal displays a list of orders to be reviewed and supports electronic signatures. Agencies receive a notification once the doctor gives approval and the orders get confirmed from all sources. The solution also offers a live chat feature that helps agencies and staff to communicate and collaborate internally.

Support is available via phone and email.



73 Reviews of Perfect

Overall rating

3.93 / 5 stars

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Showing 1 - 20 of 73 reviews

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

1 of 5

November 2018

Save your money

Overall, I wouldn't really recommend Perfect. Tech support is nice, but ineffective. It is too expensive for the loss in productivity caused by the lagging and counter-intuitive processes required to chart correctly.

Pros

The best thing about this software was the option for a mobile app that allows clinicians and patients to electronically sign route sheets. I also initially liked the idea of customizable reports to track documentation and approvals. However, after using the product, the mobile app is riddled with glitches, is difficult to use, and signatures usually do not come out correctly (if a patient has wiggly hands, the signature will not stick). The reports are also not as customizable as we had initially hoped for (limited filters, having to run multiple reports in order to achieve a singular goal, inaccurate numbers and charts overlooked).

Cons

The software is very slow and full of glitches. It often crashes, or takes so long to load that it just freezes up. Tech support does try to address the issues as they come, but a lot of complaints result in the usual 'user error' and nothing is resolved. Route sheets do print with notes upon invoicing, but they are often split between pages. A correction on this is a special request and will actually cost customers money. The software is also very difficult for clinicians to navigate, as it is not the most intuitive product on the market.

November 2018

Richelle from Apollo

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Online documentation

Overall, it gets the job done. I work for a home health agency and it is the documentation used. It is easy to navigate and accessible for all health care workers caring for the individual to access all information.

Pros

easily accessible, automatically saves information submitted

Cons

I think there is a glitch, if certain portions of a note are not checked off, a "red" warning comes up, and if those areas are not checked immediately, the program freezes, you then have to logout and re log in.

November 2018

Michelle from independence home health

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

Perfect

I can call their customer support for questions. There are alot of glitches. At times there are glitches the whole day and interrupts my work

Pros

Its easy to use. The calendar feature is easy to use and can see the scheduled visits

Cons

At times there are glitches, there are errors and it is slow to load at times

October 2018

Lydia from Meridian Home Healthcare

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

Meridian

My overall experience has been very positive.

Pros

I like the fact that there's a lot of information on the home page that you can just click on to view more in depth.

Cons

When you type in a name in the search sometimes it does its own thing.

October 2018

Sharon from Arise Home Care

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

User-friendly

Pros

User-friendly, easy to navigate. Easy to understand and learn.

Cons

too many steps to add/edit information about patient when it can be edited directly

October 2018

Alicia from Acre Health Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Noteefied perfect hh data system

User friendly and cost effective w current rate and customer service friendly and accommodating. Some upgrades from time to time needed since new final CoPs changes otherwise satisfied. Just slow with request for revisions.

Pros

User friendlyand offers training support for staff and new upgrades.

Cons

Too slow in pulling data when toggling from one patient to another .

October 2018

Katie from Vitality Home Care Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2018

Affordable and friendly, but crashes occasionally.

Overall I would recommend this company to fellow agencies. The staff are friendly, the software is easy to maneuver, and it has all the features you can ask for for half the price. You won't find a better deal anywhere else.

Pros

I like that everything is out in the open. I don't have to hunt around for what I want and if for some reason I can't find exactly what I'm looking for, I can always call their friendly customer service line.

Cons

Generally the software gets the job done, however, there has been a few too many times that I had to call in regards to the software crashing/giving me error messages. They are usually fixed within the hour, but nevertheless, it is what I like least about this software.

October 2018

Mike from Liberty Consulting and Mangement Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Close to Perfect (

As a part of billing service, I have used/dealt with a lot of software and customer service reps and I have to say that Perfect's customer service is excellent. I can't remember the last time I had to wait for a long hold time, unlike other software CS. Some of them can even be reached by email. It's pretty similar to another software with a different color but they added other features and cleaned up some areas that set it apart from the blue colored program. It is really user-friendly and it's not as ambitious as the major software out there who try too hard to be *the* software.

Pros

Creating a Traditional Medicare or Medicare Advantage claim is easy. You're done in three easy steps. The UB04 printout is great and not all over the place unlike over software. Posting payment from ERNs is simple. The live chat is a great tool if used properly. Manual cash posting is pretty straightforward. Makes my job easier.

Cons

There are still some bugs in the reports. I'm getting a Run Time error for the most part when trying to print with the message filter. Still uses an Ability Certificate for submission of claims. Hopefully, they can work on that and eliminate it all together. The missing Face to Face should be an error and not a warning.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Customer support

2 of 5

Functionality

2 of 5

October 2018

Perfect Review from OT

Dislike it.

Pros

Accessing notes from calendar is relatively simple

Cons

The fact that you can’t access other required documents from your note is a waste of time. For Evals for example, we need to complete orders as well. It would be nice to have this feature be completed as part of the note so that we don’t have to finish the note, go find orders, and write a completely separate document.
The user face is WAY to complicated and there is SO much stuff on the screen. Very hard to navigate. It would also be nice to have multiple documents open at once. Occasionally we like to cross reference notes or look up info from the SOC.

October 2018

Sharon from Hospital & Health Care

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

October 2018

User friendly

Pros

Simple, pretty easy to learn on your own, easy to find what you’re looking for. Not cluttered with too many tabs and links.

Cons

I don’t like how you can’t save the verify visit section and submit it later. You must enter everything perfectly before submitting it on the spot. Sometimes I want to just save the signature and vitals and enter the time later, but I can’t do that.

October 2018

Greg from Alliance home care

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

Perfect review

Satisfied

Pros

The daily notes are easy to document on when you are seeing the patient

Cons

Oasis forms are some times disorganized and then the computer will kick me off the program

October 2018

Jason from health agencies in Las Vegas

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Functionality

1 of 5

October 2018

Very poorly written for physical therapy notes

I have now used 4 different home health software programs. This is by far the worst.

Pros

The autosave feature is the only good thing about this software.

Cons

The physical therapy evaluations, daily notes, reassessments are terrible. If Medicare ever wakes up and uses PTs to review PT notes, the take backs will be immense because the templates are so poor. They do not allow the clinician to write a clear note. The reassessments and discharge notes do not in any way relate back to the assessment. It does not appear that a therapist was consulted in the development of these templates.

Response from Note-e-fied of Noteefied

Replied October 2018

Hi Jason, Thank you for the review. The evaluations, notes, and reassessments are customized based on the agencies request. We do have standardized documentation but some agencies choose to use others. I would love to set up a call with you to discuss and get the agencies you work with set up correctly. Please feel free to give me a call on my cell at 626-429-7489. Thanks, Matt

October 2018

MARIZA from SENIOR CARE HOMEHEALTH

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

ADMINISTRATOR

still learning

Pros

conditions of participation , care planning

Cons

dashboard has traffic, too much info as you open

October 2018

Shannon from Better care home health

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

1 of 5

Functionality

2 of 5

October 2018

Perfect not so perfect

Tech support is not avail on weekends. Never recieved call back from them

Pros

The app setup appearance is easy on the eyes. Is fairly simple to chart with in the field.

Cons

Its hard to use. Cant change meds on app.

October 2018

Priya from Applied health care solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

1 of 5

Customer support

5 of 5

Functionality

1 of 5

October 2018

Lvn

Pros

Organized patient information. Easy way to communicate with disciplines

Cons

Network is always down. Very slow. Doesn't save work at times.

October 2018

Gennalyn from Miracle Home Health Care

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Clinical Coordinator

Pros

The software is very well structured and straightforward

Cons

I cannot think of anything I do not like about the software

October 2018

Raizsa from Alsa Home Health Care, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

TECHNICAL ISSUES

Pros

ease of use ..

Cons


recent technical difficulties; complicated medication profile update system

October 2018

Julie from Axiom Home Care

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Perfect, compact and convenient

Satisfied

Pros

Ease of use, good support system. Would recommend

Cons

No complaints this far. Will update as I use

October 2018

Brittany from TheraNation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

October 2018

PT

Pros

Concise information asked in PT notes.

Cons

Hard to navigate
App never worked well
Unable to write a lot in provided

September 2018

Julie from Hospital & Health Care

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

September 2018

Good function

Pros

The features are great and offer a lot of flexibility.

Cons

Getting around can be difficult at times as well as making changes in some of the areas.