Perfect is a home health care solution designed to assist post-acute care providers in scheduling and managing home visitations. Key features include a scheduling dashboard, a physician portal and vital sign parameter alerts.

Perfect's dashboard feature displays the visits scheduled for the day with patient information and treatment summaries. Vital sign parameter graphing allows users to view, document and monitor vital signs, displayed in graphs and charts. Users are alerted if vital signs exceed safe parameters. Perfect also offers customizable notes to help users capture visit details and update medications.

The physician portal displays a list of orders to be reviewed and supports electronic signatures. Agencies receive a notification once the doctor gives approval and the orders get confirmed from all sources. The solution also offers a live chat feature that helps agencies and staff to communicate and collaborate internally.

Support is available via phone and email.

Dashboard
Dashboard

Dashboard

Live chat

Live chat

OBQI dashboard

OBQI dashboard

Fax swa

Fax swa

Patient Chart

Patient Chart

Supported Operating System(s):

Web browser (OS agnostic), Windows 10



72 Reviews of Perfect

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 72 reviews

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Lydia from Meridian Home Healthcare

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

October 2018

Meridian

My overall experience has been very positive.

Pros

I like the fact that there's a lot of information on the home page that you can just click on to view more in depth.

Cons

When you type in a name in the search sometimes it does its own thing.

Review Source: Capterra

Sharon from Arise Home Care

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

User-friendly

Pros

User-friendly, easy to navigate. Easy to understand and learn.

Cons

too many steps to add/edit information about patient when it can be edited directly

Review Source: Capterra

Alicia from Acre Health Services

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Noteefied perfect hh data system

User friendly and cost effective w current rate and customer service friendly and accommodating. Some upgrades from time to time needed since new final CoPs changes otherwise satisfied. Just slow with request for revisions.

Pros

User friendlyand offers training support for staff and new upgrades.

Cons

Too slow in pulling data when toggling from one patient to another .

Review Source: Capterra

Katie from Vitality Home Care Inc

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Affordable and friendly, but crashes occasionally.

Overall I would recommend this company to fellow agencies. The staff are friendly, the software is easy to maneuver, and it has all the features you can ask for for half the price. You won't find a better deal anywhere else.

Pros

I like that everything is out in the open. I don't have to hunt around for what I want and if for some reason I can't find exactly what I'm looking for, I can always call their friendly customer service line.

Cons

Generally the software gets the job done, however, there has been a few too many times that I had to call in regards to the software crashing/giving me error messages. They are usually fixed within the hour, but nevertheless, it is what I like least about this software.

Review Source: Capterra

Mike from Liberty Consulting and Mangement Services

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

October 2018

Close to Perfect (

As a part of billing service, I have used/dealt with a lot of software and customer service reps and I have to say that Perfect's customer service is excellent. I can't remember the last time I had to wait for a long hold time, unlike other software CS. Some of them can even be reached by email. It's pretty similar to another software with a different color but they added other features and cleaned up some areas that set it apart from the blue colored program. It is really user-friendly and it's not as ambitious as the major software out there who try too hard to be *the* software.

Pros

Creating a Traditional Medicare or Medicare Advantage claim is easy. You're done in three easy steps. The UB04 printout is great and not all over the place unlike over software. Posting payment from ERNs is simple. The live chat is a great tool if used properly. Manual cash posting is pretty straightforward. Makes my job easier.

Cons

There are still some bugs in the reports. I'm getting a Run Time error for the most part when trying to print with the message filter. Still uses an Ability Certificate for submission of claims. Hopefully, they can work on that and eliminate it all together. The missing Face to Face should be an error and not a warning.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

October 2018

Perfect Review from OT

Dislike it.

Pros

Accessing notes from calendar is relatively simple

Cons

The fact that you can’t access other required documents from your note is a waste of time. For Evals for example, we need to complete orders as well. It would be nice to have this feature be completed as part of the note so that we don’t have to finish the note, go find orders, and write a completely separate document.
The user face is WAY to complicated and there is SO much stuff on the screen. Very hard to navigate. It would also be nice to have multiple documents open at once. Occasionally we like to cross reference notes or look up info from the SOC.

Review Source: Capterra

Sharon from Hospital & Health Care

Number of employees:  201-500 employees

Ease-of-use

Functionality

October 2018

User friendly

Pros

Simple, pretty easy to learn on your own, easy to find what you’re looking for. Not cluttered with too many tabs and links.

Cons

I don’t like how you can’t save the verify visit section and submit it later. You must enter everything perfectly before submitting it on the spot. Sometimes I want to just save the signature and vitals and enter the time later, but I can’t do that.

Review Source: Capterra

Greg from Alliance home care

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

October 2018

Perfect review

Satisfied

Pros

The daily notes are easy to document on when you are seeing the patient

Cons

Oasis forms are some times disorganized and then the computer will kick me off the program

Review Source: Capterra

Jason from health agencies in Las Vegas

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

Very poorly written for physical therapy notes

I have now used 4 different home health software programs. This is by far the worst.

Pros

The autosave feature is the only good thing about this software.

Cons

The physical therapy evaluations, daily notes, reassessments are terrible. If Medicare ever wakes up and uses PTs to review PT notes, the take backs will be immense because the templates are so poor. They do not allow the clinician to write a clear note. The reassessments and discharge notes do not in any way relate back to the assessment. It does not appear that a therapist was consulted in the development of these templates.

Review Source: Capterra

Response: Note-e-fied, Noteefied

October 2018

Hi Jason, Thank you for the review. The evaluations, notes, and reassessments are customized based on the agencies request. We do have standardized documentation but some agencies choose to use others. I would love to set up a call with you to discuss and get the agencies you work with set up correctly. Please feel free to give me a call on my cell at 626-429-7489. Thanks, Matt

MARIZA from SENIOR CARE HOMEHEALTH

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

ADMINISTRATOR

still learning

Pros

conditions of participation , care planning

Cons

dashboard has traffic, too much info as you open

Review Source: Capterra

Shannon from Better care home health

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

October 2018

Perfect not so perfect

Tech support is not avail on weekends. Never recieved call back from them

Pros

The app setup appearance is easy on the eyes. Is fairly simple to chart with in the field.

Cons

Its hard to use. Cant change meds on app.

Review Source: Capterra

Priya from Applied health care solutions

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Lvn

Pros

Organized patient information. Easy way to communicate with disciplines

Cons

Network is always down. Very slow. Doesn't save work at times.

Review Source: Capterra

Gennalyn from Miracle Home Health Care

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Clinical Coordinator

Pros

The software is very well structured and straightforward

Cons

I cannot think of anything I do not like about the software

Review Source: Capterra

Raizsa from Alsa Home Health Care, Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

TECHNICAL ISSUES

Pros

ease of use ..

Cons


recent technical difficulties; complicated medication profile update system

Review Source: Capterra

Julie from Axiom Home Care

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Perfect, compact and convenient

Satisfied

Pros

Ease of use, good support system. Would recommend

Cons

No complaints this far. Will update as I use

Review Source: Capterra

Brittany from TheraNation

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

PT

Pros

Concise information asked in PT notes.

Cons

Hard to navigate
App never worked well
Unable to write a lot in provided

Review Source: Capterra

Julie from Hospital & Health Care

Number of employees:  1 employee

Ease-of-use

Functionality

September 2018

Good function

Pros

The features are great and offer a lot of flexibility.

Cons

Getting around can be difficult at times as well as making changes in some of the areas.

Review Source: Capterra

Dandino from Reliance Home Health Care, Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Perfect

Pros

I like all the features and capabilities of this system. It provides all the essential elements for a home health company.
Customer service is well valued by the company, addresses all issues and very much flexible in terms of incorporating user's ideas to fit the agency's requirements.

Cons

The layout. It's okay for me because I consider myself as tech savvy but for some who are not, they prefer to have a simpler layout in terms of visuals.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

September 2018

Perfect - A Review

Pros

The interface is nice and intuitive. The features are better suited for my duties than our previous software.

Cons

The instant messaging system can sometimes be cluttered, and more can be done in that area.

Review Source: Capterra

Nicole from Aegis Therapies

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

September 2018

Not user friendly for therapists

Pros

Unlike many other programs, there are a lot of free type areas painting a better overview and picture of the patient that is often lost in the endless check box sea in other programs

Cons

Does not pull over your goals. More difficult to assess progress in goals between assistants and therapists tx the same patient. Doesn't pull over the reason for home bound, precautions, doctors, etc. Areas that are a large waste in documentation time because once they are in the evaluation they don't change. Having to use mobile data on my phone to use the program as no companies reimburse you for that. I work in a rural area where there is no cell signal on my service resulting in increased paperwork on my end and more time doing documentation that isn't point of service.

Review Source: Capterra

Displaying 1 - 20 of 72 reviews