PlayMaker CRM Software


 

PlayMaker CRM is cloud-based customer relationship management solution designed specifically for post-acute care providers, such as home health agencies, hospice clients, long-term care communities, private duty organizations and more. The solution also integrates with the existing electronic health recording (EHR) systems.

For the home health agencies, playmaker helps to provide relevant market data to the physicians such as the data related to the number of physicians located in a particular area, hospital ranking, patients tagged within the different diseased category, readmission rates etc. For analyzing the data in statistical terms, the solution includes tools which help to track market ROIs and referral source.

The playmaker spark for hospice helps in educating the benefits of hospice service and aims to build relationships between patients and hospice centers.

It offers a mobile app for iOS and Android devices. Support is available via phone, email and live chat.

 

PlayMaker CRM - TargetWatch tool
 
  • PlayMaker CRM - TargetWatch tool
    TargetWatch tool
  • PlayMaker CRM - Calendar
    Calendar
  • PlayMaker CRM - Referrals data
    Referrals data
  • PlayMaker CRM - Event details
    Event details
  • PlayMaker CRM - Mobile modules 1
    Mobile modules 1
  • PlayMaker CRM - Mobile modules 2
    Mobile modules 2
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

6 Reviews of PlayMaker CRM

 

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Software Advice Reviews (4)
More Reviews (2)

Showing 1-4 of 4

Mike from Curo Health Services
Specialty: Hospice Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Great for Healthcare

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I’ve recently started digging into all the data this CRM has compiled and it’s taken my business to another level.

Cons

The user interface is not as good as some others I’ve seen. With some of the newer technology out there I’d like to see the user experience better.

Review Source
 
 

Mike from Curo Health Services
Specialty: Hospice Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Product Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Our company uses this software for our field staff. It is a great resource that helps us keep in touch with a long list of referral sources, physicians and other healthcare connections.

Cons

It can seem bulky at times. Getting to where you need to be could be a little easier. It does take a little time to get up to speed on how to use the software effectively.

Review Source
 
 

Patti from WMC Home Health
Specialty: Home Health Care

July 2016

July 2016

Good! Easy to compile list of offices and referral sources

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Great customer service, friendly and always willing to help out and answer questions.

Likes Least

Cost. Info for Target watch is a year old which is no fault of the company - it is standard from Medicare so this info is not useful to us.

Recommendations

Very knowledgeable staff and always willing to assist.

 
 

paul from Denver HomeHealth
Specialty: Home Health Care

June 2016

June 2016

Worst in class for Customer Support, Lost APIs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The design is well customized for the post acute sectors, and when they had API ability to connect data with EHRs and other critical HC platforms, it was almost worth the exorbitant price they require. Now, it is simply a stand-alone CRM that is way over-priced offering rude & almost negligent support.

Likes Least

Please see all that has been articulated above & below regarding this companies shortcomings.

Recommendations

Stay clear! Better to customize a more ubiquitous CRM for your post acute practice than to deal with this company & pay way too much. TargetWatch is also priced beyond its highest perceived value point. Also be aware they force you thru 90-120 days of agonizing training & setup that should be done internally by them in 21 days or collaboratively with your IT within 2 weeks.

 
 
 
Showing 1-2 of 2

Jennifer from Health Aid Of Ohio
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Does not apply to DME sales as we had thought.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have not had any benefits yet.

Pros

The customer service. The service is user friendly for different business lines. The software is too complex to add accounts and manage accounts as cold calls.

Cons

It is not geared towards medical equipment sales as much as it is hospice and hospital. The data and reporting are not helpful for our type of sales. We do not deal with admissions.

Review Source: Capterra

  Response: Playmaker CRM, Playmaker CRM

Date: July 2017

July 2017

 

Thank you for your feedback. We are very proud of our support team and are glad to hear the positive feedback regarding customer support. PlayMaker strives to support our clients¿ success across all of the industry verticals we serve. With regard to DME in particular, we are continuing to make investments to improve the quality of our products and services for this market. We often receive positive feedback on our DME market intelligence data and are surprised to hear it is not helpful to you. Your dedicated Account Manager will be reaching out to you this week to explore further. Our hope is that with some additional orientation and training you will be able to derive more value from our application and the data moving forward.

 

Rob from Sunlife Home Health

April 2016

April 2016

Dont use this company

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software presentation was ok....seemed a little rushed and not very comprehensive. The customer service was terrible...it took over three months for them to get on the ball to start due to continued cancellations of appointments from their training staff. We never received any training or signon information. We decided to cancel the contract due to non performance. They sent it to collections asking for 4 years of payment. I believe a good to great company would be more like nordstroms: you didnt like it...here is a full refund. I guess the CEO didn't get the memo and certainly has not read the book.

Review Source: Capterra

  Response: Playmaker CRM, Playmaker CRM

Date: July 2017

July 2017

 

Thank you for your feedback. PlayMaker works closely with every new client to deliver a positive onboarding experience. We invest a great deal of time and resources early in the engagement to set the stage for the client to enjoy sustained value with the use of our application. That said, our mutual success hinges on our clients¿ willingness to engage with us and work as a team to configure the application and champion its use. In instances such as this where a client is unresponsive to our outreach and unwilling to work with us to configure the application, we have little recourse. In good faith, we interpret the willingness to enter into a contract as commitment to work with us to deliver value in a partnership. The ultimate lack of commitment by a client to that partnership does not absolve them of the financial obligations of the agreement.