PlayMaker CRM software


PlayMaker CRM is cloud-based customer relationship management solution designed specifically for post-acute care providers, such as home health agencies, hospice clients, long-term care communities, private duty organizations and more. The solution also integrates with the existing electronic health recording (EHR) systems.

For the home health agencies, playmaker helps to provide relevant market data to the physicians such as the data related to the number of physicians located in a particular area, hospital ranking, patients tagged within the different diseased category, readmission rates etc. For analyzing the data in statistical terms, the solution includes tools which help to track market ROIs and referral source.

The playmaker spark for hospice helps in educating the benefits of hospice service and aims to build relationships between patients and hospice centers.

It offers a mobile app for iOS and Android devices. Support is available via phone, email and live chat.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8

6 Reviews of PlayMaker CRM

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  • Mike from Curo Health Services

    Specialty: Hospice Care

    Number of employees: 1,001-5,000 employees

    May 2018

    Great for Healthcare

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I’ve recently started digging into all the data this CRM has compiled and it’s taken my business to another level.

    Cons

    The user interface is not as good as some others I’ve seen. With some of the newer technology out there I’d like to see the user experience better.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mike from Curo Health Services

    Specialty: Hospice Care

    Number of employees: 1,001-5,000 employees

    August 2017

    Product Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Our company uses this software for our field staff. It is a great resource that helps us keep in touch with a long list of referral sources, physicians and other healthcare connections.

    Cons

    It can seem bulky at times. Getting to where you need to be could be a little easier. It does take a little time to get up to speed on how to use the software effectively.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jennifer from Health Aid Of Ohio

    Number of employees: 51-200 employees

    July 2017

    Does not apply to DME sales as we had thought.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have not had any benefits yet.

    Pros

    The customer service. The service is user friendly for different business lines. The software is too complex to add accounts and manage accounts as cold calls.

    Cons

    It is not geared towards medical equipment sales as much as it is hospice and hospital. The data and reporting are not helpful for our type of sales. We do not deal with admissions.

    Review Source: Capterra

    Response: Playmaker CRM, Playmaker CRM

    July 2017

    Thank you for your feedback. We are very proud of our support team and are glad to hear the positive feedback regarding customer support. PlayMaker strives to support our clients¿ success across all of the industry verticals we serve. With regard to DME in particular, we are continuing to make investments to improve the quality of our products and services for this market. We often receive positive feedback on our DME market intelligence data and are surprised to hear it is not helpful to you. Your dedicated Account Manager will be reaching out to you this week to explore further. Our hope is that with some additional orientation and training you will be able to derive more value from our application and the data moving forward.

  • Patti from WMC Home Health

    Specialty: Home Health Care

    July 2016

    Good! Easy to compile list of offices and referral sources

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great customer service, friendly and always willing to help out and answer questions.

    Cons

    Cost. Info for Target watch is a year old which is no fault of the company - it is standard from Medicare so this info is not useful to us.

  • paul from Denver HomeHealth

    Specialty: Home Health Care

    June 2016

    Worst in class for Customer Support, Lost APIs!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The design is well customized for the post acute sectors, and when they had API ability to connect data with EHRs and other critical HC platforms, it was almost worth the exorbitant price they require. Now, it is simply a stand-alone CRM that is way over-priced offering rude & almost negligent support.

    Cons

    Please see all that has been articulated above & below regarding this companies shortcomings.

  • Rob from Sunlife Home Health

    April 2016

    Dont use this company

    Ease-of-use
    Quality
    Support

    The software presentation was ok....seemed a little rushed and not very comprehensive. The customer service was terrible...it took over three months for them to get on the ball to start due to continued cancellations of appointments from their training staff. We never received any training or signon information. We decided to cancel the contract due to non performance. They sent it to collections asking for 4 years of payment. I believe a good to great company would be more like nordstroms: you didnt like it...here is a full refund. I guess the CEO didn't get the memo and certainly has not read the book.

    Review Source: Capterra

    Response: Playmaker CRM, Playmaker CRM

    July 2017

    Thank you for your feedback. PlayMaker works closely with every new client to deliver a positive onboarding experience. We invest a great deal of time and resources early in the engagement to set the stage for the client to enjoy sustained value with the use of our application. That said, our mutual success hinges on our clients¿ willingness to engage with us and work as a team to configure the application and champion its use. In instances such as this where a client is unresponsive to our outreach and unwilling to work with us to configure the application, we have little recourse. In good faith, we interpret the willingness to enter into a contract as commitment to work with us to deliver value in a partnership. The ultimate lack of commitment by a client to that partnership does not absolve them of the financial obligations of the agreement.

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