Great software, even better customer service
Value for Money
When we started marketing Christian Home Care we didn't have many clients or caregivers. We were maintaining schedules in spreadsheets and in Gmail calendar, cross checking between the two. As we started to grow this became very laborious and time consuming. Errors were made. At that time we were utilizing a different telephony system based here in Ohio and we realized we needed a proper scheduling system and began to explore options , (including Rosemark and others). I had previous work experience at a software development company. I knew the myriad of issues clients experienced with the launching of a new system. I wanted something tried and true, no frills (pretty pictures and graphics are nice and cute, but were not a prerequisite). We had begun a dialogue with people at Rosemark who spent a lot of time with us exploring the system and who provided excellent support when we made the decision to start using Rosemark (RM). One thing I love are the constant improvements to the software without incurring huge additional costs or software upgrade costs. The system works for both private pay and for agencies that accept Medicare/Insurance cases. The Shoshana - Rosemark team explore various strategies to embrace new ideas like introducing telephony to an already excellent scheduling system, also the new Blog and Rosemark (online) Community. Having webinars and a training video library are also a wonderful resources, especially when we are introducing new employees to the system. Phone support has been wonderful and RM staff try to be very congenial in the midst of dealing with us when we have some stressful situations or problems. The way the software has been created it is very adaptable and allows us to tailor many aspects of the system to our own unique business needs. Any reports that we need to have that we can¿t create ourselves are brought to the attention of the RM staff who quickly provide the requested report. The scheduling system itself is very easy to use, intuitive and allows us to keep the pulse of our scheduling which is an absolute necessity. Scheduling is the backbone of our business along with the financial concerns and ability to two-way integrate data with QuickBooks for billing and payroll. I would say that business at Rosemark is conducted like Christian Home Care. We want to be the premier provider for our area at a price that even smaller agencies can afford. I believe that Rosemark is the Rolls Royce of Home Care Software.
See my review