Rosemark Software

Great software, even better customer service

When we started marketing Christian Home Care we didn't have many clients or caregivers. We were maintaining schedules in spreadsheets and in Gmail calendar, cross checking between the two. As we started to grow this became very laborious and time consuming. Errors were made. At that time we were utilizing a different telephony system based here in Ohio and we realized we needed a proper scheduling system and began to explore options , (including Rosemark and others). I had previous work experience at a software development company. I knew the myriad of issues clients experienced with the launching of a new system. I wanted something tried and true, no frills (pretty pictures and graphics are nice and cute, but were not a prerequisite). We had begun a dialogue with people at Rosemark who spent a lot of time with us exploring the system and who provided excellent support when we made the decision to start using Rosemark (RM). One thing I love are the constant improvements to the software without incurring huge additional costs or software upgrade costs. The system works for both private pay and for agencies that accept Medicare/Insurance cases. The Shoshana - Rosemark team explore various strategies to embrace new ideas like introducing telephony to an already excellent scheduling system, also the new Blog and Rosemark (online) Community. Having webinars and a training video library are also a wonderful resources, especially when we are introducing new employees to the system. Phone support has been wonderful and RM staff try to be very congenial in the midst of dealing with us when we have some stressful situations or problems. The way the software has been created it is very adaptable and allows us to tailor many aspects of the system to our own unique business needs. Any reports that we need to have that we can't create ourselves are brought to the attention of the RM staff who quickly provide the requested report. The scheduling system itself is very easy to use, intuitive and allows us to keep the pulse of our scheduling which is an absolute necessity. Scheduling is the backbone of our business along with the financial concerns and ability to two-way integrate data with QuickBooks for billing and payroll. I would say that business at Rosemark is conducted like Christian Home Care. We want to be the premier provider for our area at a price that even smaller agencies can afford. I believe that Rosemark is the Rolls Royce of Home Care Software.

Pros

See my review

Rosemark

The applications to keep track of patient information, billing and scheduling, are the three things making this software successful. Billing and payroll are handled without hassle in Quickbooks.

Pros

The scheduling module is what makes this software.

The Rosemark Team are True Partners

The Rosemark software system is an ideal fit for any in-home care agency business. It's user friendly and built from the agency's perspective. The team is incredibly supportive and our day-to-day contact acts as an extension of our agency and truly cares about our business. We are very satisfied with the platform and feel the team and the software have delivered on their promise. We would highly recommend their services.

Thankfully Blessed

Pros

Rosemark is user friendly. Staff support is wonderful. Webinars training are available to all. Love that I am supporting a Michigan Company that is based in Ann Arbor. GPS is an awesome help for caregivers to find where the client is at and the Family Portal is available so families can see their schedules. The program reduces the amount of calls and text messaging from clients and staff.
All of our scheduling downloads into QuickBooks for invoicing. As our staff checks in and out their schedule is being verified for payroll.

Cons

The company is expanding it's software to meet customer needs and competition. They are listening to what the customers needs are and applying it to their program and adding extra features yearly.

Easy to use, Saves me time, Great Support!

When I first started my business, there were so many new things that I had to learn - it was very overwhelming. From the initial demo, where Kevin Lantzy spent 2 hours on the phone with me answering all my questions to Robin Tuck, super support person, who has the patience of a saint. No question was too much, even though I may have asked it before. The support is so helpful as is the "Help" tab within the software. The Rosemark System literally takes the place of a single employee for a fraction of the cost. The system is very user friendly and each time I use it, I learn something new! Reasons I chose Rosemark in the first place - reasonable cost and the demo was excellent.

Just getting started

We are switching to Rosemark from another software system. We are very happy with the work that they have been willing to do to make this program fit our needs and how willing the have been to help us with our set up. We currently have 3 offices up and running and have 2 more to roll out in the coming months. I am excited to see it fully functional. It's ability export data to our Quickbooks Online account and to our Paycor account is among the top features I appreciate. Less data entry and improved accuracy.

Very User Friendly

We are new to Rosemark and have found the system to be great overall. It is very user friendly and the one on one training with our customer care specialist has been extremely helpful and she has been very patient in answering all of our questions. The system is easy to navigate and the video tutorials that are readily available to walk you thru just about any task make it even easier.

It does all we need and more.

We have 3 locations that we use Rosemark with. Our staff finds it easy to use and learn, it works with our Quickbooks file so we can invoice easily and we export the payroll directly to Paychex for payroll. Our families love the web portal so they can see the schedule and our caregivers can also access their schedules from their smart phones or desktops. My scheduling staff likes the text message/email shift offers and shift reminders. My field staff does home assessments on iPads with the easy online access and they do QC visits and can update the care plans and notes at the families house. We could not stay so organized with this software program and the telephony, it runs fast and can be accessed from anywhere. Also, the support staff is amazing!! They are readily available, easy to talk and always ready to help. We have used this scheduling software since 2005 and it has grown with us every step of the way.

Reliable, responsive, easy to use

The Rosemark software has been a great asset to our home care organization. With the desktop app as well as online access it is fast, reliable and easy-to-use. Data access is easy and users have the option of generating existing reports or exporting raw data for further analysis. The software is comprehensive and is loaded with all sorts of useful tools for both administration and caregivers. Lastly, but certainly not least, Rosemark support and customer service is outstanding. You cannot go wrong with the Rosemark software.

Unsurpassed Quality and Reliability for 10yrs +

Pros

We have been using Rosemark to run our agency for 10+ years now. We first switched to Rosemark from another system because they were not very responsive to our concerns and requests. I have never worked with a software vendor that provides such good service as Shoshana does. I can always call and get help, make suggestions for improvements and brainstorm about better ways of doing things. They understand the industry because they listen to their customers so well.

The software itself is very well-built. We never have downtime and we don’t have to worry about software bugs corrupting our data. While all of the systems out there cover the basics, Rosemark has some unique features that stand out. One example is their advance billing capabilities. I can bill in advance, or in arrears or both mixed together and Rosemark will automatically create line item adjustments on invoices to account for changes to the schedule. I haven’t seen anything nearly as powerful as that out in the marketplace.

Prior to Rosemark, I assisted a company in developing their advance billing module when they completed it two years later they wanted to charge for using the module. Rosemark didn’t have advance billing 10 years ago either but they said it would be ready for production in 3 months. They delivered the module on time and didn’t charge for its use. Over the years Rosemark has never charged more for a new release or added functionality.

The support is incredible always accessible and helpful. Training is unlimited and can be done as a webinar or individually.

Other vendors have shown me their software however; they can’t compete with either the functionality or price. I’m also a member of a homecare blog and someone sought recommendations for scheduling software, the most recommended was Rosemark.

Cons

I would like a single step to delete a client or caregiver record. However, I understand the danger and possible nightmares that function could cause if used by accident.

There is nothing I don't like about the vendor.

A Company to grow with

Pros

We started with Rosemark when we opened our Private Duty Agency in 2009. We were not experienced in working with scheduling software. Over the last 6 years, we have put many of the aspects of Rosemark's to work. As our Agency has grown our needs have changed. I am always pleasantly surprised to find that Rosemark has an exceptional support staff the understands the art of listening to their clients and taking the time to assist us. We are very happy clients and recommend you to try Rosemark.

Cons

I have no complaints with Rosemark or their software. I recommend that you call them for an online tour.

Trusted partner

Pros

We have been working with Rosemark since we started our business in 2004. Rosemark has helped us to grow tremendously over the past 10 years. Today, we schedule over 2,000 hours a week. Rosemark continues to make improvements and listen to suggestions to help us run more efficiently. Rosemark has become a trusted business partner who continues to provide outstanding customer service and support. They are always available when we need them and answer our questions on a timely basis. Rosemark's onsite consultants recently made a scheduled visit to our office. They helped our staff to better understand new ways to use Rosemark. The onsite consultants gained a better understanding of how we operate and utilize their system on a daily basis. The relationship we started with Rosemark 10 years ago has proven to be a very good decision.

Cons

I have no issues or complaints with this product/vendor.