Flexible System for accurate Scheduling

This system provided the billing and payroll flexibility we needed at the time we converted. Since that time we have been overwhelmed by the outstanding customer support we have received. They continue to enhance the system capabilities, adding EVV capabilities, adding features related to the loss of the "Companionship Exemption" and modifications to Wage and Hour rules and regulations, providing Forms required by State and Federal insurance and benefit providers, mobile based phone applications, and electronic texting capabilities to reached our employees in fast and efficient ways.

Pros

This system is very flexible so that features and use can be customized to conform to the users needs. For example we use the Pending and Completed Tasks to A) monitor employee performance B) follow-up on operational tasks and C) establish weekly and other periodic accounting procedures, among other things. Also we have different types of service and can establish different pay and bill rates at a global level or down to the customer and employee level. The flexibility of the system allows each company to manage their business based on their needs and prioritites.

Cons

Reporting, at least the canned type is somewhat limited. You are able to export the data into other applications such as Microsoft Word and Excel and build reporting that suites your needs, however the system provided reports are limited. I believe because the system is so flexible it would be difficult to develop a lot of reporting because many of the users are using features in different ways.

Software Review

Scheduling has become so much more efficient since we started using the Rosemark System. We can build better schedules and communicate scheduling changes with our care giving team with the use of this software.

Pros

The customer support from the Rosemark Team is outstanding. No matter what questions or concerns we have, we consistently receive top rate service! We also really appreciate the integration with QuickBooks for ease of payroll and billing!The Rosemark System has saved us hours in payroll and billing efficiencies!.

Cons

I wish more of the reports could be sent via excel to allow for agency customization. Most reports are in Word format.

Honest Review

it's good when it works properly, Lately it has not been saving my work and I have to keep re adding it, sometimes multiple times.

Pros

Ease of adding Clients and Caregivers, and canceling shifts.

Cons

needs more options instead of just Refused shift for the caregiver, need to add Request off, Vacation, working other job.

Customer Service is Key

We began using Rosemark 10 years ago when we were a small company. Rosemark and their outstanding team of programmers, tech supporter and owners have been an integral part of our growth.

Pros

The software is user friendly. The mobile applications are easy and convenient. The reporting systems interact with Word and Excel seamlessly. The notifications are accurate and can be set to multiple users. The thing that sets it apart from the others is the customer service at Rosemark.

Cons

When I have had issues with the software, I have called Rosemark and the problems are fixed. After 9 years of use, they have not failed once to address my concerns.

Highly Recommend The Rosemark System

My overall experience with Rosemark has been very good. I like that we can track Human Resource issues and create custom credential criteria that notifies us of credential expiration. We have increased our productivity with features like this and the shift offer options. I would highly recommend the Rosemark system to other businesses.

Pros

The Rosemark system is highly integrated with real time changes. This makes it very easy to provide updated information to a staff in several locations, the moment it changes. This is crucial to the home care business because schedules can change multiple times a day and allowing automatic email notifications to notify people of these changes saves time and expense. I truly believe it would be very difficult to operate our business without the Rosemark system.

Cons

As an administrator, I would like to be able to review changes made in the systems by all users. Basically, have access to an audit trail. I believe this is something in development and will be available in the future. Other then this, I don't really have anything I like least about the software.