Rosemark Software

4.77 / 5 (57) FrontRunners

Our advisors have recommended this product 5 times in the last 30 days

About Rosemark

Rosemark Home Care Management by Shoshana Technologies is a cloud-based healthcare solution for organizations in the homecare industry. The solution offers applications to keep track of patient information, billing, scheduling, marketing and client retention.

Rosemark's scheduling module is at the core and offers visibility over the color-coded calendars, skills matching, mapping and caregiver exclusions. Shift orders can be sent out from the solution to field staff via text. Billing and Payroll are integrated into the solution and connect seamlessly with QuickBooks. Invoices can be generated directly from the schedule.

Rosemark's task menu helps office staff stay organized. Caregivers can access their schedules online and stay up to date on any chang...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

57 Reviews of Rosemark

Average User Ratings

Overall

4.77 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(45)

45

4 stars

(11)

11

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 57 results

November 2019

Debbie from Visiting Angels

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Customer Service is Key

We began using Rosemark 10 years ago when we were a small company. Rosemark and their outstanding team of programmers, tech supporter and owners have been an integral part of our growth.

Pros

The software is user friendly. The mobile applications are easy and convenient. The reporting systems interact with Word and Excel seamlessly. The notifications are accurate and can be set to multiple users. The thing that sets it apart from the others is the customer service at Rosemark.

Cons

When I have had issues with the software, I have called Rosemark and the problems are fixed. After 9 years of use, they have not failed once to address my concerns.

Reasons for Choosing Rosemark

At the time that we purchased, Rosemark was the only internet based product.

Reasons for Switching to Rosemark

We began with Rosemark and were wooed away by the fancy new features in AxisCare. We were treated poorly by their customer service team and discovered "fancy" doesn't always mean better. We returned to Rosemark who incorporated the new industry models into their system in a manner that was sustainable.

Response from Shoshana Technologies

Replied May 2020

Debbie, thank you for the review. Your input has been invaluable over the years its worth celebrating our great partnership! We have learned so much from you!!

December 2019

Shelley from Devoted to Home

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

Software Review

Scheduling has become so much more efficient since we started using the Rosemark System. We can build better schedules and communicate scheduling changes with our care giving team with the use of this software.

Pros

The customer support from the Rosemark Team is outstanding. No matter what questions or concerns we have, we consistently receive top rate service! We also really appreciate the integration with QuickBooks for ease of payroll and billing!The Rosemark System has saved us hours in payroll and billing efficiencies!.

Cons

I wish more of the reports could be sent via excel to allow for agency customization. Most reports are in Word format.

Reasons for Choosing Rosemark

The benefits, features and customer support stood out above all other options we were considering. We couldn't be more pleased with our decision.

Reasons for Switching to Rosemark

Our previous software was not as robust as the Rosemark System. We saw the benefits the scheduling software added to the efficiency of our Agency. We were also looking for a System that would incorporate the billing and payroll complexities we were experiencing.

Response from Shoshana Technologies

Replied May 2020

Shelley, thank you for the review. Almost every piece of data can be exported to Excel for slicing and dicing to your hearts content. We also now have the Report Hub which gives you the ability to get many canned reports like payer sources with graphs. I hope you like, please let us know.

December 2020

George from At Home Caregivers

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

10 Years and going

Pros

Rosemark is fully automated and makes payroll and invoicing a breeze when using QuickBooks. We have grown with Rosemark through the years and they have made many improvements with the changing of times. The introduction of the APP a few years back has been awesome and the caregivers have enjoyed having access at their fingertips.

Cons

The cons are minimal and not worth mentioning.

Reasons for Choosing Rosemark

The pricing structure seemed a little fairer and services provided were equal if not better.

Response from Shoshana Technologies

Replied December 2020

Hello George, Thank you for the great review. We really appreciate your partnership over the years. We'd love to hear about those minimal cons, we both might learn something. Let's talk if you can make time. Best, Linda Teaman, CEO, Shoshana Technologies

November 2019

Penny from Visiting Angels

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

November 2019

Honest Review

it's good when it works properly, Lately it has not been saving my work and I have to keep re adding it, sometimes multiple times.

Pros

Ease of adding Clients and Caregivers, and canceling shifts.

Cons

needs more options instead of just Refused shift for the caregiver, need to add Request off, Vacation, working other job.

Response from Shoshana Technologies

Replied December 2019

Hi Penny, I'm sorry you've been experiencing frustration with the system. We'd like to investigate your issue further, someone from our support department will be reaching out to you shortly. If you have any questions please don't hesitate to give us a call. David

November 2019

Jill from Visiting Angels

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Flexible System for accurate Scheduling

This system provided the billing and payroll flexibility we needed at the time we converted. Since that time we have been overwhelmed by the outstanding customer support we have received. They continue to enhance the system capabilities, adding EVV capabilities, adding features related to the loss of the "Companionship Exemption" and modifications to Wage and Hour rules and regulations, providing Forms required by State and Federal insurance and benefit providers, mobile based phone applications, and electronic texting capabilities to reached our employees in fast and efficient ways.

Pros

This system is very flexible so that features and use can be customized to conform to the users needs. For example we use the Pending and Completed Tasks to A) monitor employee performance B) follow-up on operational tasks and C) establish weekly and other periodic accounting procedures, among other things. Also we have different types of service and can establish different pay and bill rates at a global level or down to the customer and employee level. The flexibility of the system allows each company to manage their business based on their needs and prioritites.

Cons

Reporting, at least the canned type is somewhat limited. You are able to export the data into other applications such as Microsoft Word and Excel and build reporting that suites your needs, however the system provided reports are limited. I believe because the system is so flexible it would be difficult to develop a lot of reporting because many of the users are using features in different ways.

Reasons for Choosing Rosemark

At the time, Rosemark was one of the few Web Based Scheduling Systems. Most of the systems at that time were desktop based. We believed in the long term flexibility of the web-based system.

Reasons for Switching to Rosemark

We worked closely with this company on 'billing in advance' interface to Quickbooks over a decade ago. Once we assisted, provided input and beta testing, when they rolled the product modifications out they increased their pricing dramatically. They failed to recognize our contributions to their product enhancement.

Response from Shoshana Technologies

Replied May 2020

Jill, thanks for the review. We really appreciate our partnership over the years. So many of the innovations have come out of our conversations. Thanks for the input!