Rosemark Software

When we started marketing Christian Home Care we didn't have many clients or caregivers. We were maintaining schedules in spreadsheets and in Gmail calendar, cross checking between the two. As we started to grow this became very laborious and time consuming. Errors were made. At that time we were utilizing a different telephony system based here in Ohio and we realized we needed a proper scheduling system and began to explore options , (including Rosemark and others). I had previous work experience at a software development company. I knew the myriad of issues clients experienced with the launching of a new system. I wanted something tried and true, no frills (pretty pictures and graphics are nice and cute, but were not a prerequisite). We had begun a dialogue with people at Rosemark who spent a lot of time with us exploring the system and who provided excellent support when we made the decision to start using Rosemark (RM).
One thing I love are the constant improvements to the software without incurring huge additional costs or software upgrade costs. The system works for both private pay and for agencies that accept Medicare/Insurance cases. The Shoshana - Rosemark team explore various strategies to embrace new ideas like introducing telephony to an already excellent scheduling system, also the new Blog and Rosemark (online) Community. Having webinars and a training video library are also a wonderful resources, especially when we are introducing new employees to the system. Phone support has been wonderful and RM staff try to be very congenial in the midst of dealing with us when we have some stressful situations or problems. The way the software has been created it is very adaptable and allows us to tailor many aspects of the system to our own unique business needs. Any reports that we need to have that we can't create ourselves are brought to the attention of the RM staff who quickly provide the requested report. The scheduling system itself is very easy to use, intuitive and allows us to keep the pulse of our scheduling which is an absolute necessity. Scheduling is the backbone of our business along with the financial concerns and ability to two-way integrate data with QuickBooks for billing and payroll.
I would say that business at Rosemark is conducted like Christian Home Care. We want to be the premier provider for our area at a price that even smaller agencies can afford. I believe that Rosemark is the Rolls Royce of Home Care Software.

Pros

See my review

The Rosemark software system is an ideal fit for any in-home care agency business. It's user friendly and built from the agency's perspective. The team is incredibly supportive and our day-to-day contact acts as an extension of our agency and truly cares about our business. We are very satisfied with the platform and feel the team and the software have delivered on their promise. We would highly recommend their services.

When I first started my business, there were so many new things that I had to learn - it was very overwhelming. From the initial demo, where Kevin Lantzy spent 2 hours on the phone with me answering all my questions to Robin Tuck, super support person, who has the patience of a saint. No question was too much, even though I may have asked it before. The support is so helpful as is the "Help" tab within the software. The Rosemark System literally takes the place of a single employee for a fraction of the cost. The system is very user friendly and each time I use it, I learn something new! Reasons I chose Rosemark in the first place - reasonable cost and the demo was excellent.

We are switching to Rosemark from another software system. We are very happy with the work that they have been willing to do to make this program fit our needs and how willing the have been to help us with our set up. We currently have 3 offices up and running and have 2 more to roll out in the coming months. I am excited to see it fully functional. It's ability export data to our Quickbooks Online account and to our Paycor account is among the top features I appreciate. Less data entry and improved accuracy.

We are new to Rosemark and have found the system to be great overall. It is very user friendly and the one on one training with our customer care specialist has been extremely helpful and she has been very patient in answering all of our questions.

The system is easy to navigate and the video tutorials that are readily available to walk you thru just about any task make it even easier.

We have 3 locations that we use Rosemark with. Our staff finds it easy to use and learn, it works with our Quickbooks file so we can invoice easily and we export the payroll directly to Paychex for payroll. Our families love the web portal so they can see the schedule and our caregivers can also access their schedules from their smart phones or desktops. My scheduling staff likes the text message/email shift offers and shift reminders. My field staff does home assessments on iPads with the easy online access and they do QC visits and can update the care plans and notes at the families house. We could not stay so organized with this software program and the telephony, it runs fast and can be accessed from anywhere. Also, the support staff is amazing!! They are readily available, easy to talk and always ready to help. We have used this scheduling software since 2005 and it has grown with us every step of the way.

The Rosemark software has been a great asset to our home care organization. With the desktop app as well as online access it is fast, reliable and easy-to-use. Data access is easy and users have the option of generating existing reports or exporting raw data for further analysis. The software is comprehensive and is loaded with all sorts of useful tools for both administration and caregivers. Lastly, but certainly not least, Rosemark support and customer service is outstanding. You cannot go wrong with the Rosemark software.