--- title: "ShiftCare Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ShiftCare. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ShiftCare is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/shiftcare-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Nurse Scheduling Software](https://www.softwareadvice.com/nurse-scheduling/) / [ShiftCare](https://www.softwareadvice.com/medical/shiftcare-profile/) / ShiftCare Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/shiftcare-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/shiftcare-profile/alternatives/) # ShiftCare User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 145 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 106 reviews (73%) - 4 stars: 29 reviews (20%) - 3 stars: 6 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 3 reviews (2%) ### Most mentioned pros - Very efficient customer chat support, easy to understand features, quick way to see uploaded documents (no need to download a file to view), reminder feature, etc. - I like that it is not just a timesheet software but also a billing software and record keeping for workers and clients. - The customer support is excellent, and the frequent updates ensure the platform continues to improve. While some UX and mobile features could use refinement, the overall experience has been positive, and I’d recommend it to others in the support industry. ### Most mentioned cons - Too many areas where times are included when adding a shift i.e: billing, client and support worker times - just have all one time as this causes problems. - The App is just focused at a staff level. And there is also no proper communication channel and viewer for clients to see. - I am unable to have access as a founder and phone access as a staff/support worker. ## ShiftCare customer reviews Showing reviews 1-25 of 145 (page 1). ### Highly Effective, Well-Priced Platform with Excellent Support and Room for UX Improvements - Overall rating: 4/5 - Reviewer: Daniel M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered ShiftCare has streamlined our business operations, reducing admin time and errors significantly. The customer support is excellent, and the frequent updates ensure the platform continues to improve. While some UX and mobile features could use refinement, the overall experience has been positive, and I’d recommend it to others in the support industry. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ShiftCare offers transparent pricing, flexible user management, and seamless Xero integration. The platform’s responsive customer support and regular improvements through a semi-public roadmap are standout features, making it highly user-friendly and efficient. #### Cons While ShiftCare is a robust platform, there are some areas that need improvement. The lack of a dedicated mobile admin app and a non-responsive website can make it difficult to manage tasks efficiently on the go. Certain UX issues, such as the awkward date picker and limited flexibility in scheduling shifts (e.g., only allowing 15- or 30-minute increments), slow down workflows. Managing recurring shifts could be smoother, as it currently requires excessive clicking through the month picker. There are also inconsistencies, such as the inability to bulk-edit kilometre pricing and the poor handling of split shifts, which don’t reflect correctly in the carer app or timesheets. Additionally, minor but noticeable issues—like formatting errors with Xero integration, the lack of automatic syncing with Xero for staff details, and small bugs in the mobile app—make ShiftCare feel less polished than it could be. Improving these areas would make a big difference in daily usage. #### Reasons for choosing ShiftCare Transparent, affordable pricing; much more responsive pre-sales team; Xero integration; met our admin needs; good feature set #### Reasons for switching to ShiftCare Payroller's mobile app was significantly buggy, had poor cross-platform development, and very feature-limited. #### Vendor response Thank you very much for your detailed review Daniel. We appreciate your feedback! Replied October 2024 --- ### NDIS Providers need Shiftcare! - Overall rating: 4/5 - Reviewer: Jackie M. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. overall, we could not operate without Shiftcare, so very useful. Our rosters are a live and moving document, and Shiftcare can be operated in real time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The rostering, billing and staff management are all very good. When you first start out you think you only need the bare minimum of features, however, you quickly realise you need to much more of what is available. #### Cons some different levels of purchased use. Most businesses would need to be able to roster and bill for NDIS and have staff management. Anything to do with those things should be available for two top teers of purchase. Maybe SIL etc should be in the top level purchase. #### Reasons for choosing ShiftCare appeared to be more geared to NDIS industry and therefore more features important to our business #### Reasons for switching to ShiftCare required a better scheduling system that was not as complicated. #### Vendor response Thanks so much for the thoughtful review! We’re thrilled to hear ShiftCare has become such an essential part of your operations - especially when it comes to live rostering, billing, and staff management. You’re right: once things get moving, those “nice-to-have” features quickly become must-haves, and we’re proud to offer the tools NDIS providers really need. We appreciate your feedback around plan tiers too. We’re always reviewing how features are packaged, and your comments help us make more informed decisions to better support providers like you. Thanks again for choosing ShiftCare - we’re here to help make care simpler, every step of the way. The ShiftCare Team Replied April 2025 --- ### Big mistake in choosing Shiftcare - Overall rating: 1/5 - Reviewer: Jason S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Extremely disappointing. I run a home care agency and was looking for reliable scheduling and client management software. ShiftCare sold a vision they couldn’t deliver. The product is unstable, support is unreliable, and the company’s integrity is questionable. I would strongly caution other agencies to look elsewhere. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The only positive was that the sales team seemed eager to help—at least before I paid the deposit. I heard from sales constantly leading up to contract signature. Shocker I know. #### Cons ShiftCare completely overpromised and underdelivered. The onboarding was confusing and poorly supported. They misrepresented having a working public API, and once I raised concerns, their communication dropped off. They even called my personal cell multiple times for payment before onboarding, but once issues appeared, they vanished. #### Reasons for choosing ShiftCare Sales people told me what i wanted to hear in terms of functionality and how easy it would be to switch. All lies. #### Reasons for switching to ShiftCare I wanted more current technology and a better UX. I have gone right back to Wellsky though. Its so much better than Shiftcare. I never should have switched. --- ### Good but needs some work - Overall rating: 4/5 - Reviewer: Zeb H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. For an expensive product you’d expect more. Dedicated Management App/Client App/Staff App a must!! Then improving the design and correcting all the glitches would go a long way too!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Has a lot of scheduling options. Still a bit clunky there are a lot of features inside which could be tweaked which would improve the experience. Also the layout is a little old school. Not as modern as most tech platforms #### Cons NO APP FOR MANAGEMENT. There needs to be a dedicated App for IPhone that allows for simple rescheduling and booking of staff and managing of the business. The App is just focused at a staff level. And there is also no proper communication channel and viewer for clients to see. A strong focus should go towards such as you can tell it’s just a “patch job” that’s been included to make it seem like it has the function. So you really need to design an App for staff, an app for clients and an App for management. Whether it’s seperate apps or within the same, it needs to specific designs around those 3 elements #### Reasons for choosing ShiftCare More focused towards NDIS management of clients #### Vendor response We sincerely appreciate your time and effort to submit this review, we are building out all of the mobile accessible admin functions now, and launching key features in this area this week. I appreciate the other items and we will focus on those as well. Replied May 2025 --- ### Great system for scheduling and invoicing - Overall rating: 5/5 - Reviewer: Claire G. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. A reliable system to manage staff and scheduling for NDIS providers. The customer service is excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it is not just a timesheet software but also a billing software and record keeping for workers and clients. Customer service on the chat function and availability of people on there is fantastic. #### Cons Integration doesn't work as well as it could - it often drops things off. I still have to download and upload files to ensure integrity. Also, it's got very expensive for small to medium sized businesses. #### Reasons for choosing ShiftCare At the time Shiftcare was a reasonable price - albeit not the cheapest - for the features it had. #### Vendor response Thanks for taking the time to provide your feedback. We would welcome the opportunity to hear from you in relation to which integration drops out, so that we can investigate and resolve - can you please contact our support team and escalate this issue? In relation to pricing - We haven't changed our pricing, it remains the same. Replied May 2025 --- ### Use anyone other than Shiftcare - Overall rating: 1/5 - Reviewer: Cynthia P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I wish I had never met this company. Truly the worst business decision of my life. Stay away. You have been warned. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The UI is pretty good for a home health agency scheduling software and the price was attractive to me #### Cons Everything. But my biggest issue is they over promise in the sales process and tell you they can do everything you want and then when you go live, it’s a complete utter disaster. #### Reasons for choosing ShiftCare I wish I hadn’t made the decision. I have regretted it ever since. #### Reasons for switching to ShiftCare I went back to WellSky. So much better as a product and company. --- ### ShiftCare is a good scheduling App - Overall rating: 4/5 - Reviewer: Beatrice A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Pretty good. The staff are very helpful, the seminars are useful and the help files are easy to access. Thank you! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very good support team. Quick and easy to get answers. The permissions are quite easy and set up is good. #### Cons Sometimes the app is a little bit glitchy, but not too bad. The price is a little higher than I would like to pay. #### Reasons for choosing ShiftCare Unsure sorry. I can't remember. It was too long ago. #### Vendor response Hi Beatrice, Thanks for the great review! We're glad the setup's been smooth and that our support team’s been helpful. Really appreciate your honesty about the app glitches and pricing, it's feedback like this that helps us improve. If you ever need anything, we're here for you! The ShiftCare Team Replied June 2025 --- ### Dont bother with it, its expensive for what it is. - Overall rating: 1/5 - Reviewer: Kourtney-lee K. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I hate it, im sick of the videos just write the dam instructions down and ill work it out. Im sick of asking for help on the system and trying to steamline a process for it when they keep updating the thing. I get passed around to get answers then when things are set up... another bloody problem, i have to double check and handle it all because of it. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Able to have staff manage their documentation as well as review it. #### Cons The bloody cost of it, per user when it should just be purchase the software and cya. #### Reasons for choosing ShiftCare I dident, I have astalty, im looking at moving over to them as soon as its done, shift care is crappy --- ### Lifesaver! - Overall rating: 5/5 - Reviewer: Brooks L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Shiftcare keeps everything together in one space. All of your documents, appointments and billing remains in this one program! Lifesaver for someone that needs help with organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shiftcare is top of the line if appointment management is your main concern! It is excellent value for money and I have yet to see a reporting of bugs and issues. It makes your schedule, has great security and the best customer support. #### Cons I don’t have any cons to list about Shiftcare. It’s the best for employers with a large team of people to keep track of everything necessary. #### Reasons for switching to ShiftCare Referred by employees to try this software --- ### Best care in good time. - Overall rating: 5/5 - Reviewer: Julie R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoyed working with ShiftCare and being able to assign caregivers to clients and schedule appointments for care with ease. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShiftCare made it easy to schedule appointments and pair a caregiver easily. We are able to communicate for last minute coverage too and that makes all the difference when getting our clients the care they need. #### Cons Not to say I liked anything least but there are things to learn still as we navigate through all the functions of the software. #### Vendor response Thank you so much for the kind words! Really glad the scheduling and caregiver matching has made things easier for your team. There's always more to discover in the platform, so don't hesitate to reach out if you ever want a hand navigating any of the features. Replied April 2026 --- ### Scheduling and Billing simplicity - Overall rating: 5/5 - Reviewer: Stacey B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered So far since I have missed the switch to Shift Care , I couldn’t be happier. It is so user-friendly for my staff and myself, and has been a huge time saver support staff, if any questions arise, right there to promptly answer any questions. Glad I made the move! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of the scheduling system, and simplicity of the billing and invoicing and the helpful support staff at Shift Care. #### Cons I do not have anything i don’t like with shift care at this time. I am satisfied. #### Reasons for choosing ShiftCare Support staff Explained thoroughly No start up cost Ease of use Thorough training #### Reasons for switching to ShiftCare I made the switch because I had to use four different programs to get an accomplished with what I can accomplish an easy to use Shift Care. #### Vendor response Thank you Stacey for sharing your positive experience with ShiftCare! We're thrilled to hear that our platform has been user-friendly for both you and your staff. It's great to know that our support team's commitment to exceptional customer service has made a significant impact, they're always happy to help. Replied January 2024 --- ### Very happy! - Overall rating: 5/5 - Reviewer: Vanessa B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Very positive. I believe it will save us a lot of time as a team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The scheduler and level of detail able to be added to ShiftCare for both clients and staff is fantastic. Love the price book too! #### Cons When using on a volume scale, it becomes costly quickly. I'd also love to see a chat function integrated dow the track, to allow staff to communicate in team chats about clients etc. #### Reasons for choosing ShiftCare It offered more features that we were chasing for our current stage of business. #### Reasons for switching to ShiftCare Because ShiftCare offers more comprehensive features for what we do. #### Vendor response Hi Vanessa, it's awesome to hear that you're happy with ShiftCare! We are always working on new features so let us know if you have any more ideas. Replied July 2023 --- ### Best business decision this year - Overall rating: 5/5 - Reviewer: Terry W. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered support is amazing, easy for our team to take on and learn. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shift Care has made a huge improvement to our efficiency and reduced time and errors in payroll and invoicing. Together with Pay Cat we are compliant and all our team are happier. #### Cons nothing stands out, there are some issues with scheduling travel in the best way, however overall a big improvement for our company. #### Reasons for choosing ShiftCare Ease of use, functionality and support via the implementation team, and the online help features. #### Reasons for switching to ShiftCare The other system was inefficient, costly and inaccurate for billing and payroll. #### Vendor response Hi Terry, thank you very much for your kind review. We are delighted to hear that this has helped you to improve your payroll and invoicing! We're delighted you are a part of the ShiftCare family, and we're happy to hear it's the best decision you have made this year! Replied May 2024 --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Alex S. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Availability of tutorials on Facebook as well as a live helpdesk and an FAQ site that answers all questions. ShiftCare also compiles all the different apps we previously used into one platform. Gives excellent functionality for the staff side with the mobile app. Constantly updating the platform and taking on feedback from users to create even better functionality. #### Cons So far we haven't found any issues with ShiftCare. #### Reasons for switching to ShiftCare ShiftCare is easier to use and has a mobile app. #### Vendor response Hi Alex, Thank you for your positive review. We're glad to hear you are enjoying all of the features on the app and that you have found the good fro helping your staff. If you need any our amazing customer care team are here to help! Replied February 2024 --- ### New Business- Shiftcare has made it easier! - Overall rating: 4/5 - Reviewer: Janelle S. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. From what I have experienced so far, I am still learning, it seems to be good. Response of staff online and through phone check-ups has been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its easy to find things mostly. Clear displays. Easy attachments. Good phone profile. Good support staff. easy to get quick support #### Cons As the founder, I still occasionally fill shifts. I am unable to have access as a founder and phone access as a staff/support worker. I need to see Shiftcare on my phone also. #### Vendor response Hi Janelle - thank you so much for your kind review and for sharing your experience as a new business using ShiftCare! We’re really pleased to hear that you’re finding the platform easy to use and that our support team has been helpful along the way—it means a lot to us. We also really appreciate your feedback about admin access on mobile. You’ll be glad to know that we’re actively developing new administrative features for mobile users, so admins and managers can do more on the go. We’ll be sure to keep you updated as these improvements roll out. Thanks again for being part of the ShiftCare community—we’re excited to support you and your team as you grow. Replied May 2025 --- ### ShiftCare is amazing, wish we were using ShiftCare from the start. - Overall rating: 5/5 - Reviewer: Jaz H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered The simplicity of ShiftCare is impeccable, our workers have never had issues with using the website or App. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShiftCare is easy to use, easy to understand, easy to manage, easy to use for invoicing, easy to find our clients and employees information when needed. #### Cons We don't feel there is anything that needs to be improved. We have never had any issues with ShiftCare. If we don't know how to do something its very easy to find the solution in the help section. If we still cant find an answer ShiftCare is very easy to navigate to talk to someone about our issue and we have always had a quick reply. We have always had someone help us with our enquiry or fix the problem for us. #### Reasons for switching to ShiftCare Ezicare was closing down, we wish we were with ShiftCare from the start it is so much better than Ezicare ever was. #### Vendor response Hi Jaz, it's fantastic to hear that ShiftCare has been working so well for your company! We take great pride in providing an easy-to-use platform that is both intuitive and efficient. We appreciate you taking the time to leave your thoughts on the software. Replied June 2023 --- ### Essential Software for Managing Community Support Workers - Overall rating: 5/5 - Reviewer: Mike D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered ShiftCare provides a secure central point for my team to enter and review client case notes from the mobile phone app. This was the primary function for which I signed up to ShiftCare. I have since upgraded to the top level of subscription to provide my team with the ability to enter their own shifts. This functionality more than justifies the additional expense of the top tier subscription in terms of the time that it saves me in not having to enter each shift myself. There are still some features that could use further development (Caregiver access to client details from the mobile app without needing to add this separately in a different section, Caregiver ability to enter shifts from the desktop app, functionality to add and update medication names, dosages and times) however I have seen a number of updates adding additional functionality since I subscribed to this product. ShiftCare is arguably the most useful tool my business uses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShiftCare provides a comprehensive platform for me to manage staff and clients in my small NDIS business providing psychosocial supports to people in their homes and in the community. In real time I can see when and where staff log on and off shifts, and when they enter case notes and mileage. I especially like the functionality of staff being able to enter their own shifts, meaning that they don't need to contact me when organising ad-hoc appointments with their clients. #### Cons Due to the nature of our work - visiting a number of different clients in different locations during the same day - I find it time consuming to schedule individual appointments for each client then enter separate blocks of time to fill in between appointments to capture a staff member's entire shift i.e. if a staff member is working from 10am to 6pm and seeing 3 clients in different locations during that time, I need to enter each client visit separately then create dummy appointments for paid time between clients. #### Reasons for choosing ShiftCare ShiftCare represents the best value for money considering the features my business requires and the available budget #### Reasons for switching to ShiftCare ShiftCare was already up and running and provided the core functionality required by my business. --- ### Makes book work and scheduling easier - Overall rating: 4/5 - Reviewer: Tracy E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Scheduling is easier invoicing is great and it integrates well with other software such as xero. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most is keeping track of schedules to make it easier for staff to login. If there are shifts needed to be covered there's an option for staff to respond to and makes it easier then contacting staff individually. I especially like the note writing, at the end of shifts a lot easier for staff to write progress notes at the end of each shift allowing them to do before going home. #### Cons Sometimes, it doesn't allow change of addresses. #### Reasons for choosing ShiftCare Userfriendly and ease of systems #### Vendor response Hi Tracy. Thank you so much for your positive feedback! We're glad to hear it has made bookwork and scheduling easier for you. Your support is much appreciated. Replied June 2023 --- ### Shiftcare review after using it for 2 months - Overall rating: 5/5 - Reviewer: Heidi V. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered The staff and help functions are amazing. The staff are efficient, prompt and knowledgeable and reply to a query immediately. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The seamless integration with Xero. It saves a lot of time for our admin staff. It is easy to book Support workers for their shifts and keeping track of where everybody is during the day. #### Cons I find it difficult to return to a previous page. Always end up having to navigate through the pages again. #### Reasons for choosing ShiftCare The other products were too expensive. With a few alternatives, I never got a reply to my initial interest. #### Vendor response Hi Heidi, thank you so much for your review! We are glad to hear you've had such a good experience in the time you've been with us! The support team may be able to assist you with the navigation issues, please feel free to contact them on support@shiftcare.com Thankful to be on this journey with you! Replied August 2023 --- ### Great Product - Overall rating: 5/5 - Reviewer: Saheed A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Setting up Empress Support Services was easy, and explaining it to the support team was a breeze. My overall experience has been excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Dashboard Scheduling Rostering Timesheet Involving #### Cons Incident Reporting needs to be worked on #### Reasons for choosing ShiftCare Easy to navigate and Phone APP use was great #### Vendor response Hi Saheed, thank you for your positive review. We're glad to hear your overall experience has been excellent! We appreciate your feedback regarding the Incidents Reports and we will pass it onto our team. Replied March 2024 --- ### ShiftCare Scheduling App - Overall rating: 5/5 - Reviewer: Lisa C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered My experience with ShiftCare has been great! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the mobile access the best! Our staff are out in the community with home care - not at a central office and it is good to know staff are getting to clients on time and are able to upload progress reports, the attendance has improved significantly and staff appreciate seeing their schedule in real-time as well as able to input their unavailability. I also like the feature to repeat the schedule and the choices available. When I had a question about the platform, the response from Shiftcare was quick. #### Cons So far there isn't anything that I do not like #### Vendor response Hi Lisa, thank you for your positive review and feedback. We're very happy to hear you are enjoying the features we have to offer on our app to improve your carers and clients' experience. Also happy to hear that our support team were able to assist quickly, they're great! Replied March 2024 --- ### Great option for the mid tier organisations - Overall rating: 4/5 - Reviewer: Daniel M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Great platform that is user friendly and easy to integrate and train new staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Shiftcare helps to ensure the right staff to be allocated on time and to provide the highest quality service. The ability to read shift notes at the click of a button along with the Xero integration make invoicing and staff payments a breeze. #### Cons The transport kilometres being divided between participants living in a shared environment needs to be done manually when invoicing. Not a huge issue unless you have a large amount of SIL homes. #### Reasons for switching to ShiftCare Ability for growth --- ### Great Software - Overall rating: 4/5 - Reviewer: Krystal X. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Shiftcare is the backbone of our business and I would not be able to function without it. I like how easily I have been able to adjust my subscription to reflect the exact number of staff I have at any one time. Shiftcare are always updating and improving their platform. I am very happy with it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Learning to use Shiftcare was easy and there is usually ongoing training and updates available from their support team. I have been able to get good responses from support if I ever needed more assistance and these have fixed my issues quickly. #### Cons The mobile platform for the administrator role doesn't allow me to easily update or add shifts for my staff, so I usually log-on using a laptop if I am not in my office location. I find the notifications icon frustrating, as I am not able to delete individual notifications and let others remain in that menu if I am not ready to read them yet. #### Vendor response Hi Krystal, thanks so much for your feedback. I have discussed your comments regarding the mobile app with our developer team. Mobile is a big focus at the moment and your comments will not fall on deaf ears :-) Replied June 2022 --- ### Recommended for small to med size businesses - Overall rating: 4/5 - Reviewer: Tyler M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Overall it’s a great product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Shiftcare has helped take my small sole trader business and turn it into a medium sized company. It’s easy to use format helps keep me, my team, and our participants / participant representatives organized. #### Cons I wouldn’t recommend for larger businesses. There are certain features lacking from the software, but nothing that interferes with what it’s meant to do. The additional features would just help streamline certain thingsFor example, notifications and email reminders around expiring documentation.Being able to have individual shift specific messages pop up for support team. #### Vendor response Hi Tyler. Thank you for your review. Glad to hear your experience has been overall positive, we will take onboard your feedback regarding the limitations to further improve our platform. Happy to be on this journey with you! Replied October 2023 --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Christian R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered A great and easy to use platform with 10/10 customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease to use, great customer service, well priced. #### Cons not having an admin version of app, forcing us to use safari on phone which is clunky. #### Vendor response Hi Christian, thank you for your review! Replied September 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/shiftcare-profile/reviews/?page=2) --- ShiftCare Reviews, Pros and Cons - 2026 Software Advice