Its very satisfactory

Its meets the needs of our NDIS business.

I dont like the way information from Shiftcare appears on invoices and payslips.

User-friendly, regular updates, minimal glitches, all in one system

Whenever we have suggested an improvement the customer service team respond quickly

No far it’s good

I love how easy it is to upload patient care plans along with patient information

I would like to see the system allow you to view the documents/care plans without having to download the forms

Easy use for staff. Staff can start and end their shift, put in any case notes and kms etc and it sends straight to accounts for payroll and billing.

Nothing to dislike about shift care, just wish my company found this app earlier!!

In summary, Shift Care stands as a valuable tool that simplifies the process of delivering support services. Its user-friendliness, efficient communication features, and mobile app contribute to its appeal. However, the disparity between the basic and pro versions, especially considering the financial feasibility for a small business, raises some concerns. Despite this, your dedication to assisting individuals with disabilities shines through, and it's clear that you prioritize their well-being above all else.

Shift Care offers an incredibly user-friendly experience, ensuring that users can easily access the support they need. The quick and efficient ways to connect with your staff demonstrate your dedication to providing prompt assistance. The inclusion of a mobile app is a fantastic touch, enhancing communication with staff members and streamlining the process of getting help.

While Shift Care has a lot to offer, there are some limitations to the basic version when compared to the pro version. For a small business like Just Support, which operates with four staff members, the affordability of the pro version might be a concern. It's disappointing to note that a key feature that could greatly improve efficiency is missing from the basic version. This could potentially hinder the overall experience for both your team and the people you're supporting.

I am new user of this app and it's very simple to learn and use. Nothing's complicated.

-Simple to use-Straight forward-So far, all the functions I needed were there

At this stage, no Cons have been found. In the future, if you can embed this app with more other functions other than shifts, it will be better.

One of the standout features of ShiftCare is its user-friendly interface. From the very beginning, the software was intuitive to navigate and easy to set up. This is crucial in our industry, where staff members may not have extensive technical backgrounds. The learning curve is minimal, allowing our team to quickly adapt to the platform

It can be difficult to navigate unless you ask for help

Over-all very positive.

ShiftCare seems to be a great place which offers many critical features to a company, all relatively easy to access and helpful. It integrates with Xero which is amazing as it helps with invoices which are otherwise painful. Sammy Wilkins was amazing and helpful and walked My partner and I through most issues, I couldn't speak highly enough about her and she is one of the reasons we have chose this platform.

Integration of Xero is a bit clunky and requires a bit of help to understand what's going on and where. It takes a little searching around areas to find things but there's probably not much that can be done about this.

Our overall experience with shiftcare has been fantastic so far, we love how user friendly it is. We cannot wait to utilise the rest of the features of shiftcare like the integration with xero and invoices .

I love how shifecare is so user friendly. I love how we can see client profiles with ease and can put so much information in for the client.

I dont like how our workers have limitations to put in information to the calander and book, amend and repeat shifts.

quite pleasant overall

How user friendly it is. I barely have needed any support

the only con would be fixing minor bugs

ShiftCare provides a secure central point for my team to enter and review client case notes from the mobile phone app. This was the primary function for which I signed up to ShiftCare. I have since upgraded to the top level of subscription to provide my team with the ability to enter their own shifts. This functionality more than justifies the additional expense of the top tier subscription in terms of the time that it saves me in not having to enter each shift myself. There are still some features that could use further development (Caregiver access to client details from the mobile app without needing to add this separately in a different section, Caregiver ability to enter shifts from the desktop app, functionality to add and update medication names, dosages and times) however I have seen a number of updates adding additional functionality since I subscribed to this product. ShiftCare is arguably the most useful tool my business uses.

ShiftCare provides a comprehensive platform for me to manage staff and clients in my small NDIS business providing psychosocial supports to people in their homes and in the community. In real time I can see when and where staff log on and off shifts, and when they enter case notes and mileage. I especially like the functionality of staff being able to enter their own shifts, meaning that they don't need to contact me when organising ad-hoc appointments with their clients.

Due to the nature of our work - visiting a number of different clients in different locations during the same day - I find it time consuming to schedule individual appointments for each client then enter separate blocks of time to fill in between appointments to capture a staff member's entire shift i.e. if a staff member is working from 10am to 6pm and seeing 3 clients in different locations during that time, I need to enter each client visit separately then create dummy appointments for paid time between clients.

Very happy, it has everything I was looking for. It is affordable Great staff Helps us to comply with NDIS audit

1. It is very easy to use for both admin (those you create and change shifts) as well as for staff (who uses the app from their phone). 2. It is linked to a GPS, so when workers clock on we can see where they were. This is so useful for auditing. 3. Shiftcare staff are very professional and always ready to help. I like that they are constantly improving the site. It is affordable and price can constantly change according to the number of staff we have We can share notes with other staff members so other healthcare involved can know about it the health condition of our common client

1. Invoicing: I find it hard to use it since it often does not completely match the reality of what we need have to pay (to staff) or charge (to clients). But. it might be just us, the way we are running the payments.

My overall experience with shiftcare has been a positive one, where all the work and time is done through this software, I have been able to get back Time to do other important duties in my role in the business. Shiftcare has definitely been a product that has taken a lot of the stress away from day to day duties and would highly recommend this product to all my friends, which I am current doing anyway.

When training staff how to use this software I liked the fact that I was able to show them on You tube how this product is used where our supports workers can easily clock in and out of shifts, especially having to input various tasks that they needed to complete in order to clock out. the ease of reporting their current movements and care for the client and being able to share any concerns via the shift care app. One other area that was easy was approving our workers time sheets, and adding areas like KM to their travel.

There is an area that will need improvement and it would be in the incident report, where it just needs NDIS requirements e.g. What happened before the incident? during incident and after incident , and was there anyway they could avoid this incident in the future... Even adding triggers that may have caused this incident.

Overall I am very satisfied with ShiftCare. You won't find a single system out there that won't incur feedback with personal preferences and I think overall, ShiftCre has nailed it.Notes and communication is should be easily recorded and separated, for example keep shift notes, incidents and case notes separate.

Incredibly simple to use, it syncs with accounting systems so well. It has been very easy to use and navigate and very minimal training required to use it. The app is very easy to use also, I love the constant support and information provided by ShiftCare and very rarely are there technical issues if any at all.Some systems over complicate things with their set outs and when there are too many options and functions it makes it overwhelming and that's why I love the simplicity of ShiftCare.I also find the colours great, I can be sensitive to certain colours being too bright or when there are too many colours it can also be overwhelming and I think ShiftCare has found the perfect balance.I love that ShiftCare simplifies everything and does a lot of the work for you. The reporting system is incredibly simple and easy to use as well.

I love how you can add things to the system like forms ect to work with your in-house documents. It would be great if there was a bulk upload for documents to save time.The schedule when opened should reflect the current week to avoid rostering errors.I also feel that shift care is slightly too expensive for app only users as well.

It's a hard start because it has so many elements to it but I think it'll be that way with any shift management app. I like that support is easy to contact and very responsive but it can be quite a pain and frustration dealing with all the issues that pop up sometimes. Worth the price and they're always developing new features which I like.

Shiftcare is quite easy to introduce to users, has a good pricing structure that makes it very reasonable unlike per client software, as well as generally being responsive. The people working it generally know the app very well and worst case the higher ups can get involved to problem solve which is quite good knowing the support to resolve issues is there, which I haven't experienced with bigger tech firms.

Really niggly issues that shouldn't be an issue end up being a massive issue and taking a lot of admin time. Like pricing details not updating on newer shifts, invoicing issues (NDIA reject the smallest error and it's digging for a needle in a haystrack with Shiftcare so I invoice manually which takes a whole day). Some apps generate service agreements which is a huge drawback for this and adds so much admin time. The niggling issues are a nightmare some days, like adding users to Xero.

Scheduling is easier invoicing is great and it integrates well with other software such as xero.

What I like most is keeping track of schedules to make it easier for staff to login. If there are shifts needed to be covered there's an option for staff to respond to and makes it easier then contacting staff individually. I especially like the note writing, at the end of shifts a lot easier for staff to write progress notes at the end of each shift allowing them to do before going home.

Sometimes, it doesn't allow change of addresses.

Shiftcare is the backbone of our business and I would not be able to function without it. I like how easily I have been able to adjust my subscription to reflect the exact number of staff I have at any one time. Shiftcare are always updating and improving their platform. I am very happy with it!

Learning to use Shiftcare was easy and there is usually ongoing training and updates available from their support team. I have been able to get good responses from support if I ever needed more assistance and these have fixed my issues quickly.

The mobile platform for the administrator role doesn't allow me to easily update or add shifts for my staff, so I usually log-on using a laptop if I am not in my office location. I find the notifications icon frustrating, as I am not able to delete individual notifications and let others remain in that menu if I am not ready to read them yet.