--- title: "ShiftCare Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ShiftCare. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ShiftCare is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/shiftcare-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [ShiftCare](https://www.softwareadvice.com/medical/shiftcare-profile/) / ShiftCare Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/shiftcare-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/shiftcare-profile/alternatives/) # ShiftCare User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 145 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 106 reviews (73%) - 4 stars: 29 reviews (20%) - 3 stars: 6 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 3 reviews (2%) ### Most mentioned pros - Very efficient customer chat support, easy to understand features, quick way to see uploaded documents (no need to download a file to view), reminder feature, etc. - I like that it is not just a timesheet software but also a billing software and record keeping for workers and clients. - The customer support is excellent, and the frequent updates ensure the platform continues to improve. While some UX and mobile features could use refinement, the overall experience has been positive, and I’d recommend it to others in the support industry. ### Most mentioned cons - Too many areas where times are included when adding a shift i.e: billing, client and support worker times - just have all one time as this causes problems. - The App is just focused at a staff level. And there is also no proper communication channel and viewer for clients to see. - I am unable to have access as a founder and phone access as a staff/support worker. ## ShiftCare customer reviews Showing reviews 1-25 of 145 (page 1). ### Highly Effective, Well-Priced Platform with Excellent Support and Room for UX Improvements - Overall rating: 4/5 - Reviewer: Daniel M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered ShiftCare has streamlined our business operations, reducing admin time and errors significantly. The customer support is excellent, and the frequent updates ensure the platform continues to improve. While some UX and mobile features could use refinement, the overall experience has been positive, and I’d recommend it to others in the support industry. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ShiftCare offers transparent pricing, flexible user management, and seamless Xero integration. The platform’s responsive customer support and regular improvements through a semi-public roadmap are standout features, making it highly user-friendly and efficient. #### Cons While ShiftCare is a robust platform, there are some areas that need improvement. The lack of a dedicated mobile admin app and a non-responsive website can make it difficult to manage tasks efficiently on the go. Certain UX issues, such as the awkward date picker and limited flexibility in scheduling shifts (e.g., only allowing 15- or 30-minute increments), slow down workflows. Managing recurring shifts could be smoother, as it currently requires excessive clicking through the month picker. There are also inconsistencies, such as the inability to bulk-edit kilometre pricing and the poor handling of split shifts, which don’t reflect correctly in the carer app or timesheets. Additionally, minor but noticeable issues—like formatting errors with Xero integration, the lack of automatic syncing with Xero for staff details, and small bugs in the mobile app—make ShiftCare feel less polished than it could be. Improving these areas would make a big difference in daily usage. #### Reasons for choosing ShiftCare Transparent, affordable pricing; much more responsive pre-sales team; Xero integration; met our admin needs; good feature set #### Reasons for switching to ShiftCare Payroller's mobile app was significantly buggy, had poor cross-platform development, and very feature-limited. #### Vendor response Thank you very much for your detailed review Daniel. We appreciate your feedback! Replied October 2024 --- ### NDIS Providers need Shiftcare! - Overall rating: 4/5 - Reviewer: Jackie M. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. overall, we could not operate without Shiftcare, so very useful. Our rosters are a live and moving document, and Shiftcare can be operated in real time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The rostering, billing and staff management are all very good. When you first start out you think you only need the bare minimum of features, however, you quickly realise you need to much more of what is available. #### Cons some different levels of purchased use. Most businesses would need to be able to roster and bill for NDIS and have staff management. Anything to do with those things should be available for two top teers of purchase. Maybe SIL etc should be in the top level purchase. #### Reasons for choosing ShiftCare appeared to be more geared to NDIS industry and therefore more features important to our business #### Reasons for switching to ShiftCare required a better scheduling system that was not as complicated. #### Vendor response Thanks so much for the thoughtful review! We’re thrilled to hear ShiftCare has become such an essential part of your operations - especially when it comes to live rostering, billing, and staff management. You’re right: once things get moving, those “nice-to-have” features quickly become must-haves, and we’re proud to offer the tools NDIS providers really need. We appreciate your feedback around plan tiers too. We’re always reviewing how features are packaged, and your comments help us make more informed decisions to better support providers like you. Thanks again for choosing ShiftCare - we’re here to help make care simpler, every step of the way. The ShiftCare Team Replied April 2025 --- ### Big mistake in choosing Shiftcare - Overall rating: 1/5 - Reviewer: Jason S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Extremely disappointing. I run a home care agency and was looking for reliable scheduling and client management software. ShiftCare sold a vision they couldn’t deliver. The product is unstable, support is unreliable, and the company’s integrity is questionable. I would strongly caution other agencies to look elsewhere. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The only positive was that the sales team seemed eager to help—at least before I paid the deposit. I heard from sales constantly leading up to contract signature. Shocker I know. #### Cons ShiftCare completely overpromised and underdelivered. The onboarding was confusing and poorly supported. They misrepresented having a working public API, and once I raised concerns, their communication dropped off. They even called my personal cell multiple times for payment before onboarding, but once issues appeared, they vanished. #### Reasons for choosing ShiftCare Sales people told me what i wanted to hear in terms of functionality and how easy it would be to switch. All lies. #### Reasons for switching to ShiftCare I wanted more current technology and a better UX. I have gone right back to Wellsky though. Its so much better than Shiftcare. I never should have switched. --- ### Good but needs some work - Overall rating: 4/5 - Reviewer: Zeb H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. For an expensive product you’d expect more. Dedicated Management App/Client App/Staff App a must!! Then improving the design and correcting all the glitches would go a long way too!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Has a lot of scheduling options. Still a bit clunky there are a lot of features inside which could be tweaked which would improve the experience. Also the layout is a little old school. Not as modern as most tech platforms #### Cons NO APP FOR MANAGEMENT. There needs to be a dedicated App for IPhone that allows for simple rescheduling and booking of staff and managing of the business. The App is just focused at a staff level. And there is also no proper communication channel and viewer for clients to see. A strong focus should go towards such as you can tell it’s just a “patch job” that’s been included to make it seem like it has the function. So you really need to design an App for staff, an app for clients and an App for management. Whether it’s seperate apps or within the same, it needs to specific designs around those 3 elements #### Reasons for choosing ShiftCare More focused towards NDIS management of clients #### Vendor response We sincerely appreciate your time and effort to submit this review, we are building out all of the mobile accessible admin functions now, and launching key features in this area this week. I appreciate the other items and we will focus on those as well. Replied May 2025 --- ### Great system for scheduling and invoicing - Overall rating: 5/5 - Reviewer: Claire G. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. A reliable system to manage staff and scheduling for NDIS providers. The customer service is excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it is not just a timesheet software but also a billing software and record keeping for workers and clients. Customer service on the chat function and availability of people on there is fantastic. #### Cons Integration doesn't work as well as it could - it often drops things off. I still have to download and upload files to ensure integrity. Also, it's got very expensive for small to medium sized businesses. #### Reasons for choosing ShiftCare At the time Shiftcare was a reasonable price - albeit not the cheapest - for the features it had. #### Vendor response Thanks for taking the time to provide your feedback. We would welcome the opportunity to hear from you in relation to which integration drops out, so that we can investigate and resolve - can you please contact our support team and escalate this issue? In relation to pricing - We haven't changed our pricing, it remains the same. Replied May 2025 --- ### Use anyone other than Shiftcare - Overall rating: 1/5 - Reviewer: Cynthia P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I wish I had never met this company. Truly the worst business decision of my life. Stay away. You have been warned. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The UI is pretty good for a home health agency scheduling software and the price was attractive to me #### Cons Everything. But my biggest issue is they over promise in the sales process and tell you they can do everything you want and then when you go live, it’s a complete utter disaster. #### Reasons for choosing ShiftCare I wish I hadn’t made the decision. I have regretted it ever since. #### Reasons for switching to ShiftCare I went back to WellSky. So much better as a product and company. --- ### ShiftCare is a good scheduling App - Overall rating: 4/5 - Reviewer: Beatrice A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Pretty good. The staff are very helpful, the seminars are useful and the help files are easy to access. Thank you! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very good support team. Quick and easy to get answers. The permissions are quite easy and set up is good. #### Cons Sometimes the app is a little bit glitchy, but not too bad. The price is a little higher than I would like to pay. #### Reasons for choosing ShiftCare Unsure sorry. I can't remember. It was too long ago. #### Vendor response Hi Beatrice, Thanks for the great review! We're glad the setup's been smooth and that our support team’s been helpful. Really appreciate your honesty about the app glitches and pricing, it's feedback like this that helps us improve. If you ever need anything, we're here for you! The ShiftCare Team Replied June 2025 --- ### Dont bother with it, its expensive for what it is. - Overall rating: 1/5 - Reviewer: Kourtney-lee K. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I hate it, im sick of the videos just write the dam instructions down and ill work it out. Im sick of asking for help on the system and trying to steamline a process for it when they keep updating the thing. I get passed around to get answers then when things are set up... another bloody problem, i have to double check and handle it all because of it. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Able to have staff manage their documentation as well as review it. #### Cons The bloody cost of it, per user when it should just be purchase the software and cya. #### Reasons for choosing ShiftCare I dident, I have astalty, im looking at moving over to them as soon as its done, shift care is crappy --- ### Lifesaver! - Overall rating: 5/5 - Reviewer: Brooks L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Shiftcare keeps everything together in one space. All of your documents, appointments and billing remains in this one program! Lifesaver for someone that needs help with organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shiftcare is top of the line if appointment management is your main concern! It is excellent value for money and I have yet to see a reporting of bugs and issues. It makes your schedule, has great security and the best customer support. #### Cons I don’t have any cons to list about Shiftcare. It’s the best for employers with a large team of people to keep track of everything necessary. #### Reasons for switching to ShiftCare Referred by employees to try this software --- ### Best care in good time. - Overall rating: 5/5 - Reviewer: Julie R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoyed working with ShiftCare and being able to assign caregivers to clients and schedule appointments for care with ease. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShiftCare made it easy to schedule appointments and pair a caregiver easily. We are able to communicate for last minute coverage too and that makes all the difference when getting our clients the care they need. #### Cons Not to say I liked anything least but there are things to learn still as we navigate through all the functions of the software. #### Vendor response Thank you so much for the kind words! Really glad the scheduling and caregiver matching has made things easier for your team. There's always more to discover in the platform, so don't hesitate to reach out if you ever want a hand navigating any of the features. Replied April 2026 --- ### ShiftCare is an easy to use and intuitive process. - Overall rating: 5/5 - Reviewer: Ros B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, it is a great product. A short learning time with great support and the regular online educational session in Zoom meetings make that an easy process. Continued improvements as they listen to what we need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When we were setting up the desktop with ShiftCare, I was quite surprised at how easy and intuitive it was to get it set up. Took a bit of time but the bulk document upload option made it so much easier. #### Cons It gets a bit frustrating to need to 'refresh' the screen after changes being made in some of the screens.. #### Reasons for switching to ShiftCare They cancelled the product midway through our first contract year. #### Vendor response Ros, thank you so much for taking the time to leave a review! We are really glad that you found the software easy to set up. Replied July 2023 --- ### Amazing product - would recommend for NDIS and Aged Care providers - Overall rating: 5/5 - Reviewer: Kiarra J. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy use for staff. Staff can start and end their shift, put in any case notes and kms etc and it sends straight to accounts for payroll and billing. #### Cons Nothing to dislike about shift care, just wish my company found this app earlier!! #### Reasons for switching to ShiftCare Brevity was not secure and very complex to use. #### Vendor response Hey Kiarra, thank you so much for taking the time to leave a positive review. We are glad ShiftCare works so well for your company! Replied June 2023 --- ### New Business- Shiftcare has made it easier! - Overall rating: 4/5 - Reviewer: Janelle S. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. From what I have experienced so far, I am still learning, it seems to be good. Response of staff online and through phone check-ups has been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its easy to find things mostly. Clear displays. Easy attachments. Good phone profile. Good support staff. easy to get quick support #### Cons As the founder, I still occasionally fill shifts. I am unable to have access as a founder and phone access as a staff/support worker. I need to see Shiftcare on my phone also. #### Vendor response Hi Janelle - thank you so much for your kind review and for sharing your experience as a new business using ShiftCare! We’re really pleased to hear that you’re finding the platform easy to use and that our support team has been helpful along the way—it means a lot to us. We also really appreciate your feedback about admin access on mobile. You’ll be glad to know that we’re actively developing new administrative features for mobile users, so admins and managers can do more on the go. We’ll be sure to keep you updated as these improvements roll out. Thanks again for being part of the ShiftCare community—we’re excited to support you and your team as you grow. Replied May 2025 --- ### Fantastic System - Overall rating: 5/5 - Reviewer: Karen M. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall I am very satisfied with ShiftCare. You won't find a single system out there that won't incur feedback with personal preferences and I think overall, ShiftCre has nailed it.Notes and communication is should be easily recorded and separated, for example keep shift notes, incidents and case notes separate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Incredibly simple to use, it syncs with accounting systems so well. It has been very easy to use and navigate and very minimal training required to use it. The app is very easy to use also, I love the constant support and information provided by ShiftCare and very rarely are there technical issues if any at all.Some systems over complicate things with their set outs and when there are too many options and functions it makes it overwhelming and that's why I love the simplicity of ShiftCare.I also find the colours great, I can be sensitive to certain colours being too bright or when there are too many colours it can also be overwhelming and I think ShiftCare has found the perfect balance.I love that ShiftCare simplifies everything and does a lot of the work for you. The reporting system is incredibly simple and easy to use as well. #### Cons I love how you can add things to the system like forms ect to work with your in-house documents. It would be great if there was a bulk upload for documents to save time.The schedule when opened should reflect the current week to avoid rostering errors.I also feel that shift care is slightly too expensive for app only users as well. #### Reasons for choosing ShiftCare Simple functionality and great automatic processes. The Payroll and Invoicing and billing financial calculations are fantastic. #### Vendor response Hi Karen, thank you for your review of ShiftCare. We're really thrilled that you find our system simple to use. Your suggestions regarding bulk document uploads, schedule visibility, and pricing are noted. We're glad you chose ShiftCare and thank you for your support! Replied June 2023 --- ### Simple and easy to use shift management software - Overall rating: 4/5 - Reviewer: Joshua M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered ShiftCare has streamlined our scheduling and management of supports. ShiftCare has also simplified our approach to client and staff management of their information and documents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its ease of use with minimal training or direction required is advantageous. Allows users to easily record shift times, progress notes and expenses. Notifications are a helpful feature for admins when managing/reviewing shifts. #### Cons Mobile app could be improved to include more features present on the web version. Reminders for staff to complete case notes for completed shifts would be useful. #### Vendor response Thanks Joshua - Our app team have some great updates in the pipeline to improve the mobile experience. Appreciate the feedback! Replied June 2022 --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Christian R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered A great and easy to use platform with 10/10 customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease to use, great customer service, well priced. #### Cons not having an admin version of app, forcing us to use safari on phone which is clunky. #### Vendor response Hi Christian, thank you for your review! Replied September 2024 --- ### Comprehensive Product - Overall rating: 5/5 - Reviewer: Leigh E. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered The program is easy to use and the support is second to none. They are always available to answer a question or assist with an issue in a timely manner. Great program and would highly recommend. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The functions of ShiftCare allows us to run our business to a high standard, to track /amend shifts, record notes, store data and complete invoicing and payroll. #### Cons Nothing really but a big program with lots of functions to learn. #### Reasons for choosing ShiftCare Functions, compatibility, ease of use and support. #### Vendor response Thanks for your positive review Leigh! Replied July 2024 --- ### Shiftcare review - Overall rating: 5/5 - Reviewer: Candice S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros User-friendly, regular updates, minimal glitches, all in one system #### Cons Whenever we have suggested an improvement the customer service team respond quickly #### Reasons for choosing ShiftCare We've used Shiftcare for 2+ years. We use it as our CRM on a daily basis. Not only do we manage our clients, but we also use this as our staff database. It's user-friendly and the customer service is second to none! #### Vendor response Hi Candice, thanks so much for taking time out of your day to leave a review. We are so pleased to hear that you've found ShiftCare user-friendly and a complete solution for your business in the 2+ years you've been with us. Thanks again, and we love being part of your business journey! Replied August 2023 --- ### Empowering Care with Convenience: A Review of Shift Care - Overall rating: 5/5 - Reviewer: Jade N. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered In summary, Shift Care stands as a valuable tool that simplifies the process of delivering support services. Its user-friendliness, efficient communication features, and mobile app contribute to its appeal. However, the disparity between the basic and pro versions, especially considering the financial feasibility for a small business, raises some concerns. Despite this, your dedication to assisting individuals with disabilities shines through, and it's clear that you prioritize their well-being above all else. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Shift Care offers an incredibly user-friendly experience, ensuring that users can easily access the support they need. The quick and efficient ways to connect with your staff demonstrate your dedication to providing prompt assistance. The inclusion of a mobile app is a fantastic touch, enhancing communication with staff members and streamlining the process of getting help. #### Cons While Shift Care has a lot to offer, there are some limitations to the basic version when compared to the pro version. For a small business like Just Support, which operates with four staff members, the affordability of the pro version might be a concern. It's disappointing to note that a key feature that could greatly improve efficiency is missing from the basic version. This could potentially hinder the overall experience for both your team and the people you're supporting. #### Vendor response Hi Jade! Thank you for your review. We're pleased that you value our dedication to quality service and convenience, especially with our mobile app. We acknowledge your concerns about the disparity between the basic and pro versions and their suitability for small businesses. Your feedback is invaluable, and we're committed to considering it for future enhancements! Replied October 2023 --- ### AP Supports U Shiftcare review. - Overall rating: 5/5 - Reviewer: Angela P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered took a while to get used to all options, which I still am not up to speed with every aspect of Shiftcare, but it is a very useful business tool for all the team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Access for Carers and Management and ability to monitor Carers shifts and supports providing, easy access for all. #### Cons for my own use, I would find it too time consuming to enter what I am currently using in my Calendar on a daily basis, to enter notes / meetings / documents this would take too long in Shiftcare for me to utilise at this stage on a daily basis. Brilliant for Carers not for Support Coordinator / Director. #### Vendor response Thanks Angela for taking the time to leave a review! We're glad that ShiftCare provides easy access for carers and management, allowing you to monitor shifts and provide support. We appreciate your feedback about entering daily notes, meetings, and documents, and we're continuously working on improving our platform. We're really happy to hear that it's a useful business tool for your team. If you ever need assistance, we're here to help! Replied June 2023 --- ### Recommend to everyone - Overall rating: 4/5 - Reviewer: Annie R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Once able to navigate the system (not difficult) have found it tremendously helpful communicating with both staff & clients with access. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The real time scheduling and the support team #### Cons As an administrator i some times am unable to approve notifications recieved on my phone. #### Vendor response Hi Annie, Thanks so much for taking the time to leave a review! We really appreciate it. Glad to hear that you've found the platform helpful and easy to use, and we appreciate the feedback. Thanks again! Replied August 2023 --- ### Easy to use software for our private homecare business - Overall rating: 5/5 - Reviewer: Belinda H. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered We have only needed to use the online technical assistance to help us understand the software. So far everything has met our needs. Any time that I have emailed a ShiftCare representative, their response has always been efficient, friendly and professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have found ShiftCare very easy to get started and affordable for start-up businesses like ours. We like the clock-in and out feature for staff members to use and the scheduler is very effective ensuring our client service times don't overlap. The document hub for staff certifications tells us as soon as any staff documents are out of date and we need to follow up. So far we haven't hit any major snags but if we do, I know that the back up customer support is available and efficient. There is plenty of information on the app (What's New on ShiftCare section to keep you informed but also know you can get in contact with the ShiftCare staff anytime and they can help you. #### Cons Nothing yet, still learning all the features and tailoring the software to meet our small business needs. #### Reasons for choosing ShiftCare We read all the reviews and most current users where happy with the ease of use and customer support so together with the affordable subscription we decided to give ShiftCare a go. --- ### ShiftCare Review - Overall rating: 5/5 - Reviewer: Ricky M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My business has been with Shiftcare for around two years. It is a fantastic system. I save so much time in regards to rostering, sending invoices, Staff management, and so much more. It also communicates with my accounting software with a few clicks of a button. I highly recommend Shiftcare. #### Cons It has been a magnificent. I couldn't recommend it enough. #### Vendor response Hi Ricky, thank you for your review. We're delighted to hear you have been a part of the ShiftCare family for the past two years! thank you for recommending us. Replied June 2024 --- ### Great Softwire for Support Workers - Overall rating: 5/5 - Reviewer: Xanthia L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros At Wattle Blue we like the ease booking shifts with our clients that can be accessed by our support worker for before, during and after their shifts. #### Cons App can glitch on occasions, issues with adding more than one expense #### Vendor response Hi Xanthia, we appreciate the time you took out of your busy day to leave this feedback! Thank you so much! Glad to hear your experience has been overall positive, we will take onboard your feedback regarding our app and the occasional glitch when adding expenses. We are always working to improve the platform :-) Replied October 2023 --- ### ShiftCare Works! - Overall rating: 5/5 - Reviewer: Rafael A. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customised for the Social Services Industry, one stop shop to handle multi layers of our Business #### Cons The billing process can be improved but I believe this is something that is on the roadmap of improvements #### Reasons for choosing ShiftCare Suited our Business model and we felt confident it would have a high uptake by our staff #### Vendor response Thanks Rafael! Replied June 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/shiftcare-profile/reviews/?page=2) --- ShiftCare Reviews, Pros and Cons - 2026 Software Advice