--- title: "ShiftCare Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ShiftCare. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ShiftCare is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/shiftcare-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Nurse Scheduling Software](https://www.softwareadvice.com/nurse-scheduling/) / [ShiftCare](https://www.softwareadvice.com/medical/shiftcare-profile/) / ShiftCare Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/shiftcare-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/shiftcare-profile/alternatives/) # ShiftCare User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 146 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 107 reviews (73%) - 4 stars: 29 reviews (20%) - 3 stars: 6 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 3 reviews (2%) ### Most mentioned pros - Very efficient customer chat support, easy to understand features, quick way to see uploaded documents (no need to download a file to view), reminder feature, etc. - I like that it is not just a timesheet software but also a billing software and record keeping for workers and clients. - The customer support is excellent, and the frequent updates ensure the platform continues to improve. While some UX and mobile features could use refinement, the overall experience has been positive, and I’d recommend it to others in the support industry. ### Most mentioned cons - Too many areas where times are included when adding a shift i.e: billing, client and support worker times - just have all one time as this causes problems. - The App is just focused at a staff level. And there is also no proper communication channel and viewer for clients to see. - I am unable to have access as a founder and phone access as a staff/support worker. ## ShiftCare customer reviews Showing reviews 1-25 of 146 (page 1). ### Shiftcare makes managing our support service easy - Overall rating: 5/5 - Reviewer: Bridie S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Its very satisfactory #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its meets the needs of our NDIS business. #### Cons I dont like the way information from Shiftcare appears on invoices and payslips. #### Reasons for choosing ShiftCare functionality and price #### Reasons for switching to ShiftCare Shiftcare was a better fit for an NDIS business. #### Vendor response Hi Bridie! Thank you so much for taking the time to relieve, and we really appreciate your feedback regarding the appearance of information on invoices and payslips. Your feedback has been noted! Thanks again and please reach out to our support team if we can assist with anything :-) Replied August 2023 --- ### NDIS Providers need Shiftcare! - Overall rating: 4/5 - Reviewer: Jackie M. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. overall, we could not operate without Shiftcare, so very useful. Our rosters are a live and moving document, and Shiftcare can be operated in real time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The rostering, billing and staff management are all very good. When you first start out you think you only need the bare minimum of features, however, you quickly realise you need to much more of what is available. #### Cons some different levels of purchased use. Most businesses would need to be able to roster and bill for NDIS and have staff management. Anything to do with those things should be available for two top teers of purchase. Maybe SIL etc should be in the top level purchase. #### Reasons for choosing ShiftCare appeared to be more geared to NDIS industry and therefore more features important to our business #### Reasons for switching to ShiftCare required a better scheduling system that was not as complicated. #### Vendor response Thanks so much for the thoughtful review! We’re thrilled to hear ShiftCare has become such an essential part of your operations - especially when it comes to live rostering, billing, and staff management. You’re right: once things get moving, those “nice-to-have” features quickly become must-haves, and we’re proud to offer the tools NDIS providers really need. We appreciate your feedback around plan tiers too. We’re always reviewing how features are packaged, and your comments help us make more informed decisions to better support providers like you. Thanks again for choosing ShiftCare - we’re here to help make care simpler, every step of the way. The ShiftCare Team Replied April 2025 --- ### Big mistake in choosing Shiftcare - Overall rating: 1/5 - Reviewer: Jason S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Extremely disappointing. I run a home care agency and was looking for reliable scheduling and client management software. ShiftCare sold a vision they couldn’t deliver. The product is unstable, support is unreliable, and the company’s integrity is questionable. I would strongly caution other agencies to look elsewhere. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The only positive was that the sales team seemed eager to help—at least before I paid the deposit. I heard from sales constantly leading up to contract signature. Shocker I know. #### Cons ShiftCare completely overpromised and underdelivered. The onboarding was confusing and poorly supported. They misrepresented having a working public API, and once I raised concerns, their communication dropped off. They even called my personal cell multiple times for payment before onboarding, but once issues appeared, they vanished. #### Reasons for choosing ShiftCare Sales people told me what i wanted to hear in terms of functionality and how easy it would be to switch. All lies. #### Reasons for switching to ShiftCare I wanted more current technology and a better UX. I have gone right back to Wellsky though. Its so much better than Shiftcare. I never should have switched. --- ### Good but needs some work - Overall rating: 4/5 - Reviewer: Zeb H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. For an expensive product you’d expect more. Dedicated Management App/Client App/Staff App a must!! Then improving the design and correcting all the glitches would go a long way too!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Has a lot of scheduling options. Still a bit clunky there are a lot of features inside which could be tweaked which would improve the experience. Also the layout is a little old school. Not as modern as most tech platforms #### Cons NO APP FOR MANAGEMENT. There needs to be a dedicated App for IPhone that allows for simple rescheduling and booking of staff and managing of the business. The App is just focused at a staff level. And there is also no proper communication channel and viewer for clients to see. A strong focus should go towards such as you can tell it’s just a “patch job” that’s been included to make it seem like it has the function. So you really need to design an App for staff, an app for clients and an App for management. Whether it’s seperate apps or within the same, it needs to specific designs around those 3 elements #### Reasons for choosing ShiftCare More focused towards NDIS management of clients #### Vendor response We sincerely appreciate your time and effort to submit this review, we are building out all of the mobile accessible admin functions now, and launching key features in this area this week. I appreciate the other items and we will focus on those as well. Replied May 2025 --- ### Great system for scheduling and invoicing - Overall rating: 5/5 - Reviewer: Claire G. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. A reliable system to manage staff and scheduling for NDIS providers. The customer service is excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it is not just a timesheet software but also a billing software and record keeping for workers and clients. Customer service on the chat function and availability of people on there is fantastic. #### Cons Integration doesn't work as well as it could - it often drops things off. I still have to download and upload files to ensure integrity. Also, it's got very expensive for small to medium sized businesses. #### Reasons for choosing ShiftCare At the time Shiftcare was a reasonable price - albeit not the cheapest - for the features it had. #### Vendor response Thanks for taking the time to provide your feedback. We would welcome the opportunity to hear from you in relation to which integration drops out, so that we can investigate and resolve - can you please contact our support team and escalate this issue? In relation to pricing - We haven't changed our pricing, it remains the same. Replied May 2025 --- ### Use anyone other than Shiftcare - Overall rating: 1/5 - Reviewer: Cynthia P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I wish I had never met this company. Truly the worst business decision of my life. Stay away. You have been warned. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The UI is pretty good for a home health agency scheduling software and the price was attractive to me #### Cons Everything. But my biggest issue is they over promise in the sales process and tell you they can do everything you want and then when you go live, it’s a complete utter disaster. #### Reasons for choosing ShiftCare I wish I hadn’t made the decision. I have regretted it ever since. #### Reasons for switching to ShiftCare I went back to WellSky. So much better as a product and company. --- ### Lifesaver! - Overall rating: 5/5 - Reviewer: Brooks L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Shiftcare keeps everything together in one space. All of your documents, appointments and billing remains in this one program! Lifesaver for someone that needs help with organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shiftcare is top of the line if appointment management is your main concern! It is excellent value for money and I have yet to see a reporting of bugs and issues. It makes your schedule, has great security and the best customer support. #### Cons I don’t have any cons to list about Shiftcare. It’s the best for employers with a large team of people to keep track of everything necessary. #### Reasons for switching to ShiftCare Referred by employees to try this software --- ### Best care in good time. - Overall rating: 5/5 - Reviewer: Julie R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoyed working with ShiftCare and being able to assign caregivers to clients and schedule appointments for care with ease. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShiftCare made it easy to schedule appointments and pair a caregiver easily. We are able to communicate for last minute coverage too and that makes all the difference when getting our clients the care they need. #### Cons Not to say I liked anything least but there are things to learn still as we navigate through all the functions of the software. #### Vendor response Thank you so much for the kind words! Really glad the scheduling and caregiver matching has made things easier for your team. There's always more to discover in the platform, so don't hesitate to reach out if you ever want a hand navigating any of the features. Replied April 2026 --- ### ShiftCare Review - Overall rating: 5/5 - Reviewer: Scott H. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered The customer service has been exceptional, the software is great value for money and the experience using ShiftCare has been overwhelmingly positive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ShiftCare has been great for keeping the client documents secure and easy to access for clients and staff. Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers. ShiftCare linking to Xero has been great for streamlining invoicing, which has saved plenty of admin time. I have not had any issues using the app yet after over 12 months. I am confident that if there were any issues with the app or any of the software that it would be solved quickly. The customer service has been very responsive, efficient and the staff have been friendly, helpful and their service has been above and beyond. #### Cons There are times that I have been unsure of how to complete something in the software or the app. However, there are plenty of resources that can be accessed on the ShiftCare website and on YouTube to support learning how to use the software. The customer service has also been very helpful. #### Vendor response Hi Scott, Thanks so much for your kind words! We're really glad ShiftCare has helped make scheduling, document access, and invoicing easier for you, and that our Xero integration has saved you time. It’s great to hear you’ve had a smooth run with the app, and your trust in our support team means a lot. We also appreciate your note about learning the software, we’re glad our guides and videos have helped, and our team’s always here when you need a hand. Thanks again for being part of the ShiftCare community! Warmly, The ShiftCare Team Replied May 2025 --- ### Good but could be better - Overall rating: 3/5 - Reviewer: Julia M. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, it functions quite well. But I would love additional features to make it really useful and efficient for our work. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Mostly easy to roster and capture client info. It's reasonably intuitive. #### Cons I have selected to receive only certain email notifications but receive all of them instead. I emailed the shiftcare team about this issue months ago and never received a reply. I would like an option for admin/service delivery to capture notes on clients, more like a CRM function. If we write shift notes against our admin shift, we can't attach a client name to put it on their profile. We are now using a separate program for this. The document upload button is at the bottom of the page and you always have to scroll down to find it - really annoying once you have a long list of documents. I can create new types of staff qualifications in the settings section, but I can't find how to add these qualifications to staff profiles. I would prefer all of the screens to just scroll down instead of having to click to the next page to view everything. For admin shifts, can you easily add in a lunch break without having to create a split shift? I'd like to easily be able to export individual incident reports into OUR template in Word or PDF - the export for communications at the moment is pretty ugly and is only in PDF. --- ### New Business- Shiftcare has made it easier! - Overall rating: 4/5 - Reviewer: Janelle S. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. From what I have experienced so far, I am still learning, it seems to be good. Response of staff online and through phone check-ups has been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its easy to find things mostly. Clear displays. Easy attachments. Good phone profile. Good support staff. easy to get quick support #### Cons As the founder, I still occasionally fill shifts. I am unable to have access as a founder and phone access as a staff/support worker. I need to see Shiftcare on my phone also. #### Vendor response Hi Janelle - thank you so much for your kind review and for sharing your experience as a new business using ShiftCare! We’re really pleased to hear that you’re finding the platform easy to use and that our support team has been helpful along the way—it means a lot to us. We also really appreciate your feedback about admin access on mobile. You’ll be glad to know that we’re actively developing new administrative features for mobile users, so admins and managers can do more on the go. We’ll be sure to keep you updated as these improvements roll out. Thanks again for being part of the ShiftCare community—we’re excited to support you and your team as you grow. Replied May 2025 --- ### ShiftCare is amazing, wish we were using ShiftCare from the start. - Overall rating: 5/5 - Reviewer: Jaz H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered The simplicity of ShiftCare is impeccable, our workers have never had issues with using the website or App. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShiftCare is easy to use, easy to understand, easy to manage, easy to use for invoicing, easy to find our clients and employees information when needed. #### Cons We don't feel there is anything that needs to be improved. We have never had any issues with ShiftCare. If we don't know how to do something its very easy to find the solution in the help section. If we still cant find an answer ShiftCare is very easy to navigate to talk to someone about our issue and we have always had a quick reply. We have always had someone help us with our enquiry or fix the problem for us. #### Reasons for switching to ShiftCare Ezicare was closing down, we wish we were with ShiftCare from the start it is so much better than Ezicare ever was. #### Vendor response Hi Jaz, it's fantastic to hear that ShiftCare has been working so well for your company! We take great pride in providing an easy-to-use platform that is both intuitive and efficient. We appreciate you taking the time to leave your thoughts on the software. Replied June 2023 --- ### Essential Software for Managing Community Support Workers - Overall rating: 5/5 - Reviewer: Mike D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered ShiftCare provides a secure central point for my team to enter and review client case notes from the mobile phone app. This was the primary function for which I signed up to ShiftCare. I have since upgraded to the top level of subscription to provide my team with the ability to enter their own shifts. This functionality more than justifies the additional expense of the top tier subscription in terms of the time that it saves me in not having to enter each shift myself. There are still some features that could use further development (Caregiver access to client details from the mobile app without needing to add this separately in a different section, Caregiver ability to enter shifts from the desktop app, functionality to add and update medication names, dosages and times) however I have seen a number of updates adding additional functionality since I subscribed to this product. ShiftCare is arguably the most useful tool my business uses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShiftCare provides a comprehensive platform for me to manage staff and clients in my small NDIS business providing psychosocial supports to people in their homes and in the community. In real time I can see when and where staff log on and off shifts, and when they enter case notes and mileage. I especially like the functionality of staff being able to enter their own shifts, meaning that they don't need to contact me when organising ad-hoc appointments with their clients. #### Cons Due to the nature of our work - visiting a number of different clients in different locations during the same day - I find it time consuming to schedule individual appointments for each client then enter separate blocks of time to fill in between appointments to capture a staff member's entire shift i.e. if a staff member is working from 10am to 6pm and seeing 3 clients in different locations during that time, I need to enter each client visit separately then create dummy appointments for paid time between clients. #### Reasons for choosing ShiftCare ShiftCare represents the best value for money considering the features my business requires and the available budget #### Reasons for switching to ShiftCare ShiftCare was already up and running and provided the core functionality required by my business. --- ### Comprehensive Product - Overall rating: 5/5 - Reviewer: Leigh E. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered The program is easy to use and the support is second to none. They are always available to answer a question or assist with an issue in a timely manner. Great program and would highly recommend. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The functions of ShiftCare allows us to run our business to a high standard, to track /amend shifts, record notes, store data and complete invoicing and payroll. #### Cons Nothing really but a big program with lots of functions to learn. #### Reasons for choosing ShiftCare Functions, compatibility, ease of use and support. #### Vendor response Thanks for your positive review Leigh! Replied July 2024 --- ### Shiftcare review after using it for 2 months - Overall rating: 5/5 - Reviewer: Heidi V. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered The staff and help functions are amazing. The staff are efficient, prompt and knowledgeable and reply to a query immediately. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The seamless integration with Xero. It saves a lot of time for our admin staff. It is easy to book Support workers for their shifts and keeping track of where everybody is during the day. #### Cons I find it difficult to return to a previous page. Always end up having to navigate through the pages again. #### Reasons for choosing ShiftCare The other products were too expensive. With a few alternatives, I never got a reply to my initial interest. #### Vendor response Hi Heidi, thank you so much for your review! We are glad to hear you've had such a good experience in the time you've been with us! The support team may be able to assist you with the navigation issues, please feel free to contact them on support@shiftcare.com Thankful to be on this journey with you! Replied August 2023 --- ### Great Product - Overall rating: 5/5 - Reviewer: Saheed A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Setting up Empress Support Services was easy, and explaining it to the support team was a breeze. My overall experience has been excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Dashboard Scheduling Rostering Timesheet Involving #### Cons Incident Reporting needs to be worked on #### Reasons for choosing ShiftCare Easy to navigate and Phone APP use was great #### Vendor response Hi Saheed, thank you for your positive review. We're glad to hear your overall experience has been excellent! We appreciate your feedback regarding the Incidents Reports and we will pass it onto our team. Replied March 2024 --- ### ShiftCare Scheduling App - Overall rating: 5/5 - Reviewer: Lisa C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered My experience with ShiftCare has been great! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the mobile access the best! Our staff are out in the community with home care - not at a central office and it is good to know staff are getting to clients on time and are able to upload progress reports, the attendance has improved significantly and staff appreciate seeing their schedule in real-time as well as able to input their unavailability. I also like the feature to repeat the schedule and the choices available. When I had a question about the platform, the response from Shiftcare was quick. #### Cons So far there isn't anything that I do not like #### Vendor response Hi Lisa, thank you for your positive review and feedback. We're very happy to hear you are enjoying the features we have to offer on our app to improve your carers and clients' experience. Also happy to hear that our support team were able to assist quickly, they're great! Replied March 2024 --- ### AP Supports U Shiftcare review. - Overall rating: 5/5 - Reviewer: Angela P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered took a while to get used to all options, which I still am not up to speed with every aspect of Shiftcare, but it is a very useful business tool for all the team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Access for Carers and Management and ability to monitor Carers shifts and supports providing, easy access for all. #### Cons for my own use, I would find it too time consuming to enter what I am currently using in my Calendar on a daily basis, to enter notes / meetings / documents this would take too long in Shiftcare for me to utilise at this stage on a daily basis. Brilliant for Carers not for Support Coordinator / Director. #### Vendor response Thanks Angela for taking the time to leave a review! We're glad that ShiftCare provides easy access for carers and management, allowing you to monitor shifts and provide support. We appreciate your feedback about entering daily notes, meetings, and documents, and we're continuously working on improving our platform. We're really happy to hear that it's a useful business tool for your team. If you ever need assistance, we're here to help! Replied June 2023 --- ### Recommend to everyone - Overall rating: 4/5 - Reviewer: Annie R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Once able to navigate the system (not difficult) have found it tremendously helpful communicating with both staff & clients with access. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The real time scheduling and the support team #### Cons As an administrator i some times am unable to approve notifications recieved on my phone. #### Vendor response Hi Annie, Thanks so much for taking the time to leave a review! We really appreciate it. Glad to hear that you've found the platform helpful and easy to use, and we appreciate the feedback. Thanks again! Replied August 2023 --- ### Highly recommended for Disability Services - Overall rating: 4/5 - Reviewer: Tari W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Great product that is functional, easy to operate with excellent support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, has great functionality, responsive team with great support when needed. #### Cons Features are always being added and improved. A few small glitches from recent updates will take you back to current weeks when working on previous weeks in reports #### Vendor response Thanks Tari, our team has been really busy with new features and will keep refining to get rid of any of those pesty glitches :-) Replied June 2022 --- ### A platform that makes it possible. - Overall rating: 5/5 - Reviewer: Nilusha F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Great, makes my job easier. I can manage a multi location business without stress. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shiftcare is a great software that does the overall management of rostering, progress noting, clocking in and out, staff timesheets and client billing and much more. #### Cons At times when you say for eg: archive a staff, it does not immediately do so, but it tends to refresh itself and update. #### Reasons for choosing ShiftCare We had our IT browse for other similar products and ended up stating Shiftcare is the best for what we need. --- ### NMO shift care review - Overall rating: 5/5 - Reviewer: jenny W. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered The shift care app has made my life and job an ease, it has taken the daily hassle away of assigning shifts and managing invoices along with staff payment #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Accessibility and price, user friendly app #### Cons There is nothing not too like about shift care #### Reasons for choosing ShiftCare NDIS affiliated; user friendly can access anywhere anytime #### Vendor response Hi Jenny, thank you for your review! Replied June 2024 --- ### I use this software everyday - Overall rating: 5/5 - Reviewer: Leeann W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Easy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like my staff being able to be linked as a team and then they can see each other's notes as well as any documents such as OT or behaviour reports that I have loaded onto shiftcare. #### Cons At first I found it hard to change headings and up load documents but when I had a bit of a read of the help menu I found that it's actually very simple #### Reasons for choosing ShiftCare Had a better all around range of things that I needed. Scheduling, client and staff information #### Vendor response HI Leeann, Thanks so much for taking the time to leave a review! We are really glad ShiftCare works so well for you. Replied June 2023 --- ### Very Pleased with ShiftCare - Overall rating: 5/5 - Reviewer: Ruby Lee D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is completely easy to use and I can do some many things in one app. It's perfect! #### Cons I do not have any complaints at the moment. #### Vendor response Hi Ruby, Thank you so much for your positive review and feedback. We really appreciate it! We're happy to hear you find the app easy to use and enjoy its features :-) Replied October 2023 --- ### A Great App - Overall rating: 4/5 - Reviewer: Thi N. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Once set up, it eases - scheduling and invoicing. #### Cons Not enough automation, with profile - where plan is half NDIA and half plan manage.Making set up very long process.When open, the calendar is not current week.When adding staff important documents, document can't be open up to view to ease check up & input of expiry date.There are still some errors in scheduling repeat shifts.2 weeks bulk invoice is not good - should be 4 weeks.I thought I will safe alot of time when I use shift care, but it's still require alot of man power due to the lack of automation. #### Reasons for choosing ShiftCare Option to rostering and invoicing. Both NDIS and Age Care. #### Vendor response Hi Thi, thanks for taking the time to leave a review! We're happy to hear that ShiftCare has eased your scheduling and invoicing once set up. Your feedback on automation has been noted. Thank you for choosing ShiftCare, if you have any further feedback, feel free to reach out! We're here to help. Replied June 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/shiftcare-profile/reviews/?page=2) --- ShiftCare Reviews, Pros and Cons - 2026 Software Advice