--- title: "ShiftCare Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ShiftCare. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ShiftCare is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/shiftcare-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [ShiftCare](https://www.softwareadvice.com/medical/shiftcare-profile/) / ShiftCare Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/shiftcare-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/shiftcare-profile/alternatives/) # ShiftCare User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 146 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 107 reviews (73%) - 4 stars: 29 reviews (20%) - 3 stars: 6 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 3 reviews (2%) ### Most mentioned pros - I like that it is not just a timesheet software but also a billing software and record keeping for workers and clients. - ShiftCare has been great for keeping the client documents secure and easy to access for clients and staff. - Very efficient customer chat support, easy to understand features, quick way to see uploaded documents (no need to download a file to view), reminder feature, etc. ### Most mentioned cons - Too many areas where times are included when adding a shift i.e: billing, client and support worker times - just have all one time as this causes problems. - The App is just focused at a staff level. And there is also no proper communication channel and viewer for clients to see. - I am unable to have access as a founder and phone access as a staff/support worker. ## ShiftCare customer reviews Showing reviews 1-25 of 146 (page 1). ### Shiftcare makes managing our support service easy - Overall rating: 5/5 - Reviewer: Bridie S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Its very satisfactory #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its meets the needs of our NDIS business. #### Cons I dont like the way information from Shiftcare appears on invoices and payslips. #### Reasons for choosing ShiftCare functionality and price #### Reasons for switching to ShiftCare Shiftcare was a better fit for an NDIS business. #### Vendor response Hi Bridie! Thank you so much for taking the time to relieve, and we really appreciate your feedback regarding the appearance of information on invoices and payslips. Your feedback has been noted! Thanks again and please reach out to our support team if we can assist with anything :-) Replied August 2023 --- ### Supporting Students with Disabilities - Overall rating: 5/5 - Reviewer: Kira G. - Verified reviewer: Yes - Industry: Higher Education - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered At Julia’s Learning at Wingate University, we support students with Intellectual and Developmental Disabilities (IDD) through a three-year certificate program focused on academics, on-campus employment, residential living, and life skills for long-term independence. Even for higher education inclusion programs that fall outside ShiftCare’s standard market, its adaptability, real-time safety monitoring via Care Signals, and AI documentation tools make it an invaluable asset. It saves hours of administrative overhead, keeps campus leadership informed, and directly enhances our students' college experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Streamlined Scheduling Across Campus: Support for our students spans dormitories, classrooms, dining facilities, and campus job sites. Managing over 30 staff members used to be a complex manual task. ShiftCare’s scheduling tools are intuitive and have drastically cut down our planning time compared to previous software. Intuitive Mobile App for Support Staff: Staff can easily claim shifts, clock in and out, and view previous progress notes before starting a shift. This pre-shift context ensures smooth handoffs between daytime support staff and evening resident mentors. AI Coach & Progress Notes: The built-in AI progress note guidance helps staff write clear, structured notes efficiently. This is not only help to leadership staff, but it is teaching our student workers improved communication skills. Time-Saving AI Summaries: Compiling student progress reports for families used to take an entire day or more of manually pulling notes. With AI Client Summaries, generating accurate, comprehensive updates for parents and guardians now takes just an afternoon. Care Signals Feature: ShiftCare's real-time "Care Signals" risk-detection system is truly life-changing. Staff can immediately flag incidents, behavioral changes, or wellness concerns across campus, giving leadership instant visibility into student safety at any given moment. Student Empowerment via Family Portal: The portal has significantly reduced anxiety for our students. Being able to log in, see their daily schedule, and know exactly which support staff member will be working with them gives them confidence and peace of mind. #### Cons Dedicated Family Portal Mobile App: We strongly hope to see a standalone mobile app for the Family Portal. Navigating the web interface on mobile devices can be challenging for our students. Deeper Google Ecosystem Integrations: We would love to see native, built-in integrations with Google products - specifically direct syncing with Google Calendar from Family Portal schedules and easier Google AI compatibility. #### Reasons for choosing ShiftCare ShiftCare had the most features and was the easiest to use. #### Reasons for switching to ShiftCare We needed more features and wanted a program that was easier to use. --- ### Big mistake in choosing Shiftcare - Overall rating: 1/5 - Reviewer: Jason S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Extremely disappointing. I run a home care agency and was looking for reliable scheduling and client management software. ShiftCare sold a vision they couldn’t deliver. The product is unstable, support is unreliable, and the company’s integrity is questionable. I would strongly caution other agencies to look elsewhere. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The only positive was that the sales team seemed eager to help—at least before I paid the deposit. I heard from sales constantly leading up to contract signature. Shocker I know. #### Cons ShiftCare completely overpromised and underdelivered. The onboarding was confusing and poorly supported. They misrepresented having a working public API, and once I raised concerns, their communication dropped off. They even called my personal cell multiple times for payment before onboarding, but once issues appeared, they vanished. #### Reasons for choosing ShiftCare Sales people told me what i wanted to hear in terms of functionality and how easy it would be to switch. All lies. #### Reasons for switching to ShiftCare I wanted more current technology and a better UX. I have gone right back to Wellsky though. Its so much better than Shiftcare. I never should have switched. --- ### NDIS Providers need Shiftcare! - Overall rating: 4/5 - Reviewer: Jackie M. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. overall, we could not operate without Shiftcare, so very useful. Our rosters are a live and moving document, and Shiftcare can be operated in real time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The rostering, billing and staff management are all very good. When you first start out you think you only need the bare minimum of features, however, you quickly realise you need to much more of what is available. #### Cons some different levels of purchased use. Most businesses would need to be able to roster and bill for NDIS and have staff management. Anything to do with those things should be available for two top teers of purchase. Maybe SIL etc should be in the top level purchase. #### Reasons for choosing ShiftCare appeared to be more geared to NDIS industry and therefore more features important to our business #### Reasons for switching to ShiftCare required a better scheduling system that was not as complicated. #### Vendor response Thanks so much for the thoughtful review! We’re thrilled to hear ShiftCare has become such an essential part of your operations - especially when it comes to live rostering, billing, and staff management. You’re right: once things get moving, those “nice-to-have” features quickly become must-haves, and we’re proud to offer the tools NDIS providers really need. We appreciate your feedback around plan tiers too. We’re always reviewing how features are packaged, and your comments help us make more informed decisions to better support providers like you. Thanks again for choosing ShiftCare - we’re here to help make care simpler, every step of the way. The ShiftCare Team Replied April 2025 --- ### Good but needs some work - Overall rating: 4/5 - Reviewer: Zeb H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. For an expensive product you’d expect more. Dedicated Management App/Client App/Staff App a must!! Then improving the design and correcting all the glitches would go a long way too!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Has a lot of scheduling options. Still a bit clunky there are a lot of features inside which could be tweaked which would improve the experience. Also the layout is a little old school. Not as modern as most tech platforms #### Cons NO APP FOR MANAGEMENT. There needs to be a dedicated App for IPhone that allows for simple rescheduling and booking of staff and managing of the business. The App is just focused at a staff level. And there is also no proper communication channel and viewer for clients to see. A strong focus should go towards such as you can tell it’s just a “patch job” that’s been included to make it seem like it has the function. So you really need to design an App for staff, an app for clients and an App for management. Whether it’s seperate apps or within the same, it needs to specific designs around those 3 elements #### Reasons for choosing ShiftCare More focused towards NDIS management of clients #### Vendor response We sincerely appreciate your time and effort to submit this review, we are building out all of the mobile accessible admin functions now, and launching key features in this area this week. I appreciate the other items and we will focus on those as well. Replied May 2025 --- ### Use anyone other than Shiftcare - Overall rating: 1/5 - Reviewer: Cynthia P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I wish I had never met this company. Truly the worst business decision of my life. Stay away. You have been warned. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The UI is pretty good for a home health agency scheduling software and the price was attractive to me #### Cons Everything. But my biggest issue is they over promise in the sales process and tell you they can do everything you want and then when you go live, it’s a complete utter disaster. #### Reasons for choosing ShiftCare I wish I hadn’t made the decision. I have regretted it ever since. #### Reasons for switching to ShiftCare I went back to WellSky. So much better as a product and company. --- ### Great system for scheduling and invoicing - Overall rating: 5/5 - Reviewer: Claire G. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. A reliable system to manage staff and scheduling for NDIS providers. The customer service is excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it is not just a timesheet software but also a billing software and record keeping for workers and clients. Customer service on the chat function and availability of people on there is fantastic. #### Cons Integration doesn't work as well as it could - it often drops things off. I still have to download and upload files to ensure integrity. Also, it's got very expensive for small to medium sized businesses. #### Reasons for choosing ShiftCare At the time Shiftcare was a reasonable price - albeit not the cheapest - for the features it had. #### Vendor response Thanks for taking the time to provide your feedback. We would welcome the opportunity to hear from you in relation to which integration drops out, so that we can investigate and resolve - can you please contact our support team and escalate this issue? In relation to pricing - We haven't changed our pricing, it remains the same. Replied May 2025 --- ### Lifesaver! - Overall rating: 5/5 - Reviewer: Brooks L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Shiftcare keeps everything together in one space. All of your documents, appointments and billing remains in this one program! Lifesaver for someone that needs help with organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shiftcare is top of the line if appointment management is your main concern! It is excellent value for money and I have yet to see a reporting of bugs and issues. It makes your schedule, has great security and the best customer support. #### Cons I don’t have any cons to list about Shiftcare. It’s the best for employers with a large team of people to keep track of everything necessary. #### Reasons for switching to ShiftCare Referred by employees to try this software --- ### Best care in good time. - Overall rating: 5/5 - Reviewer: Julie R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoyed working with ShiftCare and being able to assign caregivers to clients and schedule appointments for care with ease. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShiftCare made it easy to schedule appointments and pair a caregiver easily. We are able to communicate for last minute coverage too and that makes all the difference when getting our clients the care they need. #### Cons Not to say I liked anything least but there are things to learn still as we navigate through all the functions of the software. #### Vendor response Thank you so much for the kind words! Really glad the scheduling and caregiver matching has made things easier for your team. There's always more to discover in the platform, so don't hesitate to reach out if you ever want a hand navigating any of the features. Replied April 2026 --- ### ShiftCare Review - Overall rating: 5/5 - Reviewer: Scott H. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered The customer service has been exceptional, the software is great value for money and the experience using ShiftCare has been overwhelmingly positive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ShiftCare has been great for keeping the client documents secure and easy to access for clients and staff. Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers. ShiftCare linking to Xero has been great for streamlining invoicing, which has saved plenty of admin time. I have not had any issues using the app yet after over 12 months. I am confident that if there were any issues with the app or any of the software that it would be solved quickly. The customer service has been very responsive, efficient and the staff have been friendly, helpful and their service has been above and beyond. #### Cons There are times that I have been unsure of how to complete something in the software or the app. However, there are plenty of resources that can be accessed on the ShiftCare website and on YouTube to support learning how to use the software. The customer service has also been very helpful. #### Vendor response Hi Scott, Thanks so much for your kind words! We're really glad ShiftCare has helped make scheduling, document access, and invoicing easier for you, and that our Xero integration has saved you time. It’s great to hear you’ve had a smooth run with the app, and your trust in our support team means a lot. We also appreciate your note about learning the software, we’re glad our guides and videos have helped, and our team’s always here when you need a hand. Thanks again for being part of the ShiftCare community! Warmly, The ShiftCare Team Replied May 2025 --- ### Shiftcare is AMAZING - Overall rating: 5/5 - Reviewer: Marcelle C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. From the moment we signed on the ease of early how to manage shiftcare was incredible . Shiftcare itself was so easy to learn and manage #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease and customer service is probably the best we have had . We find it easy and so do our staff #### Cons I would love the new features with basic package , but understandable that we need to upgrade to premium . #### Vendor response Hi Marcelle, Thanks so much for the glowing review - we're thrilled to hear ShiftCare has been easy for you and your team to use! Making your day-to-day smoother is exactly what we’re here for, so it means a lot to know we’re on the right track. We’re also really happy to hear our customer service team has made a great impression. They’re all about making sure you feel confident and supported. We totally get your point about the new features. While some sit in the premium tier to support growing teams, your feedback helps us improve at every level. Thanks again for being part of the ShiftCare community. If you need anything, we’re here for you. Replied April 2025 --- ### Fantastic System - Overall rating: 5/5 - Reviewer: Karen M. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall I am very satisfied with ShiftCare. You won't find a single system out there that won't incur feedback with personal preferences and I think overall, ShiftCre has nailed it.Notes and communication is should be easily recorded and separated, for example keep shift notes, incidents and case notes separate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Incredibly simple to use, it syncs with accounting systems so well. It has been very easy to use and navigate and very minimal training required to use it. The app is very easy to use also, I love the constant support and information provided by ShiftCare and very rarely are there technical issues if any at all.Some systems over complicate things with their set outs and when there are too many options and functions it makes it overwhelming and that's why I love the simplicity of ShiftCare.I also find the colours great, I can be sensitive to certain colours being too bright or when there are too many colours it can also be overwhelming and I think ShiftCare has found the perfect balance.I love that ShiftCare simplifies everything and does a lot of the work for you. The reporting system is incredibly simple and easy to use as well. #### Cons I love how you can add things to the system like forms ect to work with your in-house documents. It would be great if there was a bulk upload for documents to save time.The schedule when opened should reflect the current week to avoid rostering errors.I also feel that shift care is slightly too expensive for app only users as well. #### Reasons for choosing ShiftCare Simple functionality and great automatic processes. The Payroll and Invoicing and billing financial calculations are fantastic. #### Vendor response Hi Karen, thank you for your review of ShiftCare. We're really thrilled that you find our system simple to use. Your suggestions regarding bulk document uploads, schedule visibility, and pricing are noted. We're glad you chose ShiftCare and thank you for your support! Replied June 2023 --- ### Simple and easy to use shift management software - Overall rating: 4/5 - Reviewer: Joshua M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered ShiftCare has streamlined our scheduling and management of supports. ShiftCare has also simplified our approach to client and staff management of their information and documents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its ease of use with minimal training or direction required is advantageous. Allows users to easily record shift times, progress notes and expenses. Notifications are a helpful feature for admins when managing/reviewing shifts. #### Cons Mobile app could be improved to include more features present on the web version. Reminders for staff to complete case notes for completed shifts would be useful. #### Vendor response Thanks Joshua - Our app team have some great updates in the pipeline to improve the mobile experience. Appreciate the feedback! Replied June 2022 --- ### ShiftCare is a big help - Overall rating: 4/5 - Reviewer: Loris A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, ShiftCare is a great tool in streamlining operations and maintain our records. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very efficient customer chat support, easy to understand features, quick way to see uploaded documents (no need to download a file to view), reminder feature, etc. We also like that we are able to manage who sees what documents. #### Cons The new forms feature could use some improvements. For instance, we sent out a staff survey and the responses did not come with a summary of all responses which could have been useful to see the most voted responses, and not have to go through each response. Also, for questions with multiple possible choices, the record comes up with no response selected. These were already reported to chat support. It would be great to be able to use keywords when searching for particular messages in the Communication tool especially when we would like to review past messages. Also, for documents, it would be great to be able to have another category like "N/A" and "Pending" aside from "Not Specified". For instance, in Compliance, we added "Visa Documentation", where we upload copies of staff's visa copies. However, not all visa holders have sent in visa copies and other staff are Australian citizens so no visa required, however, for both kinds of staff, their Visa Documentation indicates "not specified". It would be great if we could tick "N/A" for staff who are Australians and "Pending" for visa holders. Lastly, it would be great for office staff to not have to share an account to save on costs. #### Vendor response Hi Loris, thank you very much for your positive review. We appreciate your feedback. Replied October 2024 --- ### Makes book work and scheduling easier - Overall rating: 4/5 - Reviewer: Tracy E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Scheduling is easier invoicing is great and it integrates well with other software such as xero. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most is keeping track of schedules to make it easier for staff to login. If there are shifts needed to be covered there's an option for staff to respond to and makes it easier then contacting staff individually. I especially like the note writing, at the end of shifts a lot easier for staff to write progress notes at the end of each shift allowing them to do before going home. #### Cons Sometimes, it doesn't allow change of addresses. #### Reasons for choosing ShiftCare Userfriendly and ease of systems #### Vendor response Hi Tracy. Thank you so much for your positive feedback! We're glad to hear it has made bookwork and scheduling easier for you. Your support is much appreciated. Replied June 2023 --- ### Good product for the money you spend, major drawbacks but overall good quality. - Overall rating: 4/5 - Reviewer: Hayden H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered It's a hard start because it has so many elements to it but I think it'll be that way with any shift management app. I like that support is easy to contact and very responsive but it can be quite a pain and frustration dealing with all the issues that pop up sometimes. Worth the price and they're always developing new features which I like. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Shiftcare is quite easy to introduce to users, has a good pricing structure that makes it very reasonable unlike per client software, as well as generally being responsive. The people working it generally know the app very well and worst case the higher ups can get involved to problem solve which is quite good knowing the support to resolve issues is there, which I haven't experienced with bigger tech firms. #### Cons Really niggly issues that shouldn't be an issue end up being a massive issue and taking a lot of admin time. Like pricing details not updating on newer shifts, invoicing issues (NDIA reject the smallest error and it's digging for a needle in a haystrack with Shiftcare so I invoice manually which takes a whole day). Some apps generate service agreements which is a huge drawback for this and adds so much admin time. The niggling issues are a nightmare some days, like adding users to Xero. #### Reasons for choosing ShiftCare Pricing model #### Vendor response Thank you Hayden - some good food for thought which I've shared with our dev team. We take pride in our software being simple and user friendly so any inefficiencies or frustrations are priorities for us to solve. Replied August 2022 --- ### ShiftCare Review from Making Waves Support Services - Overall rating: 4/5 - Reviewer: Huxsten W. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Over-all very positive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShiftCare seems to be a great place which offers many critical features to a company, all relatively easy to access and helpful. It integrates with Xero which is amazing as it helps with invoices which are otherwise painful. Sammy Wilkins was amazing and helpful and walked My partner and I through most issues, I couldn't speak highly enough about her and she is one of the reasons we have chose this platform. #### Cons Integration of Xero is a bit clunky and requires a bit of help to understand what's going on and where. It takes a little searching around areas to find things but there's probably not much that can be done about this. #### Vendor response Hi Huxsten, Thank you so much for taking the time to leave such a great review! We are glad you had a great experience with Sammy and will pass this on to the wider team :-) Appreciate your feedback regarding Xero integration, we are always working to improve the platform so will take this onboard. Replied August 2023 --- ### AP Supports U Shiftcare review. - Overall rating: 5/5 - Reviewer: Angela P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered took a while to get used to all options, which I still am not up to speed with every aspect of Shiftcare, but it is a very useful business tool for all the team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Access for Carers and Management and ability to monitor Carers shifts and supports providing, easy access for all. #### Cons for my own use, I would find it too time consuming to enter what I am currently using in my Calendar on a daily basis, to enter notes / meetings / documents this would take too long in Shiftcare for me to utilise at this stage on a daily basis. Brilliant for Carers not for Support Coordinator / Director. #### Vendor response Thanks Angela for taking the time to leave a review! We're glad that ShiftCare provides easy access for carers and management, allowing you to monitor shifts and provide support. We appreciate your feedback about entering daily notes, meetings, and documents, and we're continuously working on improving our platform. We're really happy to hear that it's a useful business tool for your team. If you ever need assistance, we're here to help! Replied June 2023 --- ### Recommend to everyone - Overall rating: 4/5 - Reviewer: Annie R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Once able to navigate the system (not difficult) have found it tremendously helpful communicating with both staff & clients with access. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The real time scheduling and the support team #### Cons As an administrator i some times am unable to approve notifications recieved on my phone. #### Vendor response Hi Annie, Thanks so much for taking the time to leave a review! We really appreciate it. Glad to hear that you've found the platform helpful and easy to use, and we appreciate the feedback. Thanks again! Replied August 2023 --- ### Highly recommended for Disability Services - Overall rating: 4/5 - Reviewer: Tari W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Great product that is functional, easy to operate with excellent support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, has great functionality, responsive team with great support when needed. #### Cons Features are always being added and improved. A few small glitches from recent updates will take you back to current weeks when working on previous weeks in reports #### Vendor response Thanks Tari, our team has been really busy with new features and will keep refining to get rid of any of those pesty glitches :-) Replied June 2022 --- ### A platform that makes it possible. - Overall rating: 5/5 - Reviewer: Nilusha F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Great, makes my job easier. I can manage a multi location business without stress. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shiftcare is a great software that does the overall management of rostering, progress noting, clocking in and out, staff timesheets and client billing and much more. #### Cons At times when you say for eg: archive a staff, it does not immediately do so, but it tends to refresh itself and update. #### Reasons for choosing ShiftCare We had our IT browse for other similar products and ended up stating Shiftcare is the best for what we need. --- ### NMO shift care review - Overall rating: 5/5 - Reviewer: jenny W. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered The shift care app has made my life and job an ease, it has taken the daily hassle away of assigning shifts and managing invoices along with staff payment #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Accessibility and price, user friendly app #### Cons There is nothing not too like about shift care #### Reasons for choosing ShiftCare NDIS affiliated; user friendly can access anywhere anytime #### Vendor response Hi Jenny, thank you for your review! Replied June 2024 --- ### I use this software everyday - Overall rating: 5/5 - Reviewer: Leeann W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Easy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like my staff being able to be linked as a team and then they can see each other's notes as well as any documents such as OT or behaviour reports that I have loaded onto shiftcare. #### Cons At first I found it hard to change headings and up load documents but when I had a bit of a read of the help menu I found that it's actually very simple #### Reasons for choosing ShiftCare Had a better all around range of things that I needed. Scheduling, client and staff information #### Vendor response HI Leeann, Thanks so much for taking the time to leave a review! We are really glad ShiftCare works so well for you. Replied June 2023 --- ### Very Pleased with ShiftCare - Overall rating: 5/5 - Reviewer: Ruby Lee D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is completely easy to use and I can do some many things in one app. It's perfect! #### Cons I do not have any complaints at the moment. #### Vendor response Hi Ruby, Thank you so much for your positive review and feedback. We really appreciate it! We're happy to hear you find the app easy to use and enjoy its features :-) Replied October 2023 --- ### A Great App - Overall rating: 4/5 - Reviewer: Thi N. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Once set up, it eases - scheduling and invoicing. #### Cons Not enough automation, with profile - where plan is half NDIA and half plan manage.Making set up very long process.When open, the calendar is not current week.When adding staff important documents, document can't be open up to view to ease check up & input of expiry date.There are still some errors in scheduling repeat shifts.2 weeks bulk invoice is not good - should be 4 weeks.I thought I will safe alot of time when I use shift care, but it's still require alot of man power due to the lack of automation. #### Reasons for choosing ShiftCare Option to rostering and invoicing. Both NDIS and Age Care. #### Vendor response Hi Thi, thanks for taking the time to leave a review! We're happy to hear that ShiftCare has eased your scheduling and invoicing once set up. Your feedback on automation has been noted. Thank you for choosing ShiftCare, if you have any further feedback, feel free to reach out! We're here to help. Replied June 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/shiftcare-profile/reviews/?page=2) --- ShiftCare Reviews, Pros and Cons - 2026 Software Advice