WellSky Home Health Software

3.51 / 5 (69)

Our advisors have recommended this product 29 times in the last 30 days

About WellSky Home Health


WellSky Home Health (formerly Kinnser Agency Manager®) is a web-based, mobile software solution that provides automatic Medicare eligibility checks, claims submission tools, and real-time dashboards. The solution also offers instant Medi-Span drug database screening, fast scheduling, and OASIS checks. WellSky Home Health can also be customized to serve hospice, therapy, and private duty agencies.

WellSky offers tools to optimize intake, manage patients’ bookings, track referrals, and manage authorization and eligibility. Doctors and their staff members can prioritize patient care, schedule daily appointments, manage documentation, and more. WellSky’s internal email messaging system allows users to attach messages about patient care directly to the patient’s chart.

WellSky Home Health includes quality assurance, claims management, and financial reporting. The solution is fully HIPAA compliant and meets CHAP, ACHC, JCAHO, and state survey requirements. The solution's agency manager tool also includes the functionality and forms for all disciplines (OASIS, SN, PT, OT, ST, MSW, HHA). WellSky Home Health also offers offline charting at the point of care, electronic visit verification, hospitalization risk management, business intelligence, OASIS review and coding, and Direct Data Entry (DDE) and payer connection.



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Supported Operating System(s):

Web browser (OS agnostic)

69 Reviews of WellSky Home Health

Average User Ratings

Overall

3.51 / 5 stars

Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(25)

4 stars

(12)

3 stars

(10)

2 stars

(15)

1 stars

(7)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 69 reviews

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February 2017

Rebecca from Pulse Homecare

Company Size: 11-50 employees


Ease-of-use

5.0

Functionality

5.0

February 2017

Point of view from a field nurse

After years of paper charting out in the field and seeing other nurses with other companies use computers, I begged my superior to get something like that for us. Shortly thereafter we had our Kinnser system in place. From day one my world was changed! So much easier, faster, and complete. Being able to pull notes forward is amazing. This enables each note to stand alone and the next nurse out gets a complete picture of what's happening. I may write information in the cardiac drop down box, for example. I want everyone who sees's this pt to see this information, but if I had to rewrite it each time it would likely have just been charted on the first note and I wouldn't have rewritten it again. I love this system!

Pros

Biggest pro is pulling the last note, with it's information forward. If another nurse has seen the patient the week before, you see his or her note and have the latest information about what's going on.
Being able to update the meds immediately in the home and generate orders and communications immediately on the spot saves tons of time.
I feel safer in that I can pull up exact Dr's orders while out in the field. Less middle man communication.

Cons

I love love love the drop down boxes it enables more specific charting right under that specific body system when needed, unfortunately the pain section has no drop down box. This, to me, is a more important area than many of the others to have more room to write. You are limited under all sections under this title so that you are not able, at times to present a true picture and are left to chart what is happening elsewhere within the note. This would seem to be an easy fix. Please add more charting room here and I would be one happy nurse.

February 2018

Rob from Home Health

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

5.0

Functionality

2.0

February 2018

Physical Therapist using Kinnser Software

I have used five different EMR systems (but no other Home Health Specific ones) and find Kinnser to be the most frustrating of all of them. Kinnser migh be the best "bang for the buck" or even the best Home Health option, but I would encourage potential subscribers to shop around and/or ask for a trail (as difficult as that would be as were talking EMR here) first.

Pros

Interface is generally fairly intuitive. Daily notes are well organized. Perhaps its greatest strength is the interface for performing an OASIS SOC note. It makes the best of a long document. Customer support, while rarely able to solve the issues I have had, are professional and courteous and wait times are reasonable.

Cons

There are many. Keep in mind that I am a fairly new PT (graduated May 2016) and have been using Kinnser for almost 3 months. However, while I am no computer programmer, I consider myself computer literate and well above average in using applications like MS-Excel. Here are my biggest complaints with Kinnser:
-there is no auto-save feature, which still causes me to lose information on a weekly basis (How hard is it to click save? Answer: Not especially hard, but if you make a few quick notes and get back to working with a patient, surprisingly so.)
-The system is supposed to time out in 45 minutes if work isn't saved (note: this is not 45 minutes of no use, but 45 minutes of not being saved). This seems quite generous, but note that this is 45 minutes in theory. There are other issues with the time out feature as I will explain below. Today, I was writing in the assessment section and the time out screen popped up (warning you to "click here to stay signed in" or "click here to sign out"). A five minute timer runs in this pop-up window. Fair enough. But it had not been 45 minutes since I last saved and when I spoke with Customer Support (no wait time on the phone, which was nice), they told me that it had been only nine minutes since it last saved. I wouldn''t have even called Customer Support if the "Click here to stay signed in" button worked, but it didn't. It just reset the timer. Re-clicking it only reset the timer again. Indefinitely. So I called Customer Support. When I asked for an explanation as to why the timer feature was not working they told me that they had updated Kinnser the previous evening and since I had not cleared my cache and cookies , this essentially made the time-out clock poorly calibrated and not work. I can't refute that argument as I had only cleared my cache the previous afternoon, not previous evening. I pointed out that roughly fifty percent of the time the "stay signed in feature" does not work and either logs me out or just resets the clock indefinitely when the timer does show up. I clean my Browser's cache weekly. They had no explanation for this. (Customer support is again very patient and friendly throughout all of this).

-Viewing past notes is very cumbersome as it will split the subjective written portion (or objective or assessment) into separate parts of the generated pdf. (The subjective portion will start at the beginning of the note, but then users will have to scroll down to the bottom of the note to read the rest of the subjective portion.) It's like reading a newspaper, but having to switch multiple times between the front page and some page in the middle of the paper. Very weird. I have not asked for an explanation for this.

-While I did say the OASIS is fairly well organized for the initial run-through of the note, going back to edit could easily be made more efficient. Sections are divided into Prognosis/ADLs/Nutrition/Medication/Endocrine/etc pages, but if you have been asked by a supervisor to correct mistakes and (s)he only provides the "Moo Number" (ex. M-2205), and you aren't experienced enough in the OASIS to know immediately what section that is in, you have to go hunting for it. It would be great if they could put a "Moo Number" index with hyperlinks, or failing that, put the range of Moo Numbers for each page after on the menu screen. It would make navigating the OASIS for editing much faster.

-K-mail. K-mail is a form of inter-office email. Imagine a pre-year 2000 web based email system. That's kmail. It works, it's functional, but that's it. If you reply or forward a kmail, the previous author's message is not indented or color changed. In the rare long kmail exchange, it could be near impossible to tell who wrote what or when one response starts or ends unless each author started and finished with a salutation.

-Those last two complaints about the OASIS and K-mail are indicative of most of my concerns with Kinnser Software. It's that there are so many things that seemingly could be made more efficient or user-friendly without gutting the program, but remain unaddressed. If Kinnser was in Beta or a free program, I'd be willing to overlook a lot of its issues and annoyances. But Kinnser is not free. (I don't know how much my employer pays for a subscription relative to other EMRs.) I've used five different web-based EMRs in my short career/internships and while I had complaints about all of them (smart/cassamba, webPT, others I don't recall the name of now), none have so frequently frustrated me or resulted in lost data as often as Kinnser. Frankly, it drives me nuts. I've worked with Cassamba/smart much longer than Kinnser (10 months versus 3) but have only called Cassamba for support maybe three or four times. I call Kinnser with an issue possibly an average of almost once per week.

January 2018

cassie from Med-Corp Health Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

I have really enjoyed using Kinnser and feel it has made our business much more efficient.

Pros

I feel like it is very user friendly and customer support has always been extremely helpful in any issues we have had and in finding ways to customize the software to support our needs.

Cons

I am not a fan of the new help button in the bottom right of the screen after a recent update, i have also noticed that when you update the date of a task that is past due it does't go back to "black" it will stay "red"....so basically just a few minor quirks here and there.

December 2017

Darrell from Allegiance Home Health Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

December 2017

Disappointing Start but happy with the product

Nurses stopped complaining about software that was too difficult to use.

Pros

User friendly
Web-based
Company stays on top of regulatory changes
Online and web-based training library is comprehensive

Cons

New agency training stinks. It was 95% geared toward field nursing and 5% toward back office support. Of all the issues that we have had, I can honestly say 90% of them wouldn't have come up with proper training in the beginning. In hindsight, the most important issue that I did not know was that Kinnser does not systemically submit OASIS. I came from a software that had its issues, but in the 7-8 years I used it, I never once had to submit OASIS manually. It was done by the software vendor with no thought on my part. Therefore, when we switched to Kinnser, this wasn't an issue on my radar. I never thought to ask. We began using Kinnser in January 2017 and it wasn't until late March that we figured out OASIS wasn't being submitted. Then we had to go thru a setup process with Kinnser that should been part of implementation. The submitter ID was setup incorrectly which delayed submission. We had our first successful submission the first week in May, but meantime Palmetto/Medicare implemented a new rule on April 1, that they wouldn't pay any claims when the OASIS were submitted after 30 days. Palmetto denied payment in finals and recouped another in RAPs already paid. This minor issue costs my agency. Needless to say, Kinnser cut me off at the beginning of the next month because our payment was late. They didn't care that they contributed to the issue.
In addition, we had multiple billing issues.

September 2016

Heather from Atlantic Home Health Care, LLC


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2016

Awesome, easy, user friendly EMR

Pros

The interface is designed much like the internet itself which is easy for anyone from the field through the office to grasp and utilize. I even have my contractors using it. The reporting structures are pretty through. Now that they have added PPS Plus it is simply a Win Win.

Cons

I don't have dislikes. I don't know why I need to document so much to say the same thing. I do not have dislikes. I am very satisfied. I have even taken this software to other agencies where I have consulted.

April 2017

Dyllan from OneCare Hospice of CA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

April 2017

We Love Kinnser

When I joined the company over 2 years ago, I was taught the ropes of Kinnser Agency manager and Kinnser Hospice. I thought and still think that it was very easy to navigate and learn everything I needed to know!

Pros

This is a great product with fast response times and amazing functionality. One click and you are right where you need to be.

Cons

Sometimes it's very slow and customer service isn't very helpful. They have slow response times and sometimes even tell us they are unable to help.

September 2018

Tim from CMHC

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Functionality

3.0

September 2018

Clinical review

Generally Kinnser is a good program. It’s definitely on the pricier end of the spectrum, but has less faults than a lot of other major systems.

Pros

The organization of the program was easy to understand—the patient chart mirrors the way that paper charts used to be organized, including the tabs on the top of the page. The calendar in the chart also makes it easy to see when other disciplines are making visits as well.

Cons

I didn’t like that some of the features that make Kinnser a good program required additional purchases. Things like importing parts of the notes (like diagnosis in the therapy notes) are necessary to have, and the “extras” weren’t transparently verbalized prior to purchase. Also, the therapy functional assessments are the same not as the initial evaluations, which requires a lot of effort to ensure insurance compliance.

February 2017

Oksana from Willdong home health

Company Size: 51-200 employees


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

February 2017

Potential to be the best

I have been using kinnser software for the last 2 years. It's not bad, but could be better! For example: if there are 5 patients on my schedule for today, I want this software to have ability to show me the map with all of those patients on it, do I plan my route better! Right now I have to go from one patient profile to the other to find their address and where they are on the map to schedule my route. Also it needs to have a function to trigger reminders about pt/inr labs, etc...

Pros

User friendly

Cons

I hate not being able to see multiple patients and their schedules at the same time. Also very expensive...

February 2017

Tricia from Helping Hands Home Health

Company Size: 51-200 employees


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2017

RN, Director of Nursing

I went from using previous software to using Kinnser. Let me just say that Kinnser is so much better. It is extremely user-friendly, in ever aspeEasyct.

Pros

I love everything about it but I especially love the Kmail which increases communication with employees, keeps everyone up to date on current orders, etc...

Cons

Very rarely, but sometimes, I will suddenly get kicked off the website with no warning, losing information that hadn't been saved.

April 2018

Jane from Delta Montrose Home Health

Company Size: 11-50 employees

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

April 2018

This product does not come up to the promises made at initiation

Our team will never recommend Kinnser. Their staff are difficult to work with which does not help.

Pros

Use of iPads. The kmail system. There are really no Pros to this product to be discussed. It has been a constant up-hill struggle.

Cons

Where to begin. Customer support is awful....they promise to get back to you and then do not follow up so when you call back they do not know what you are talking about. We are a rural Home Health agency and are often out of service area and Kinnser has an offline feature that they charge extra for but that is cumbersome to use and usually does not work. There is no automatic save on any clinical note so unless you constantly "save" you can loose everything and have to start over. Billing scenario is a nightmare. You cannot use a secondary biller through Kinnser. You have to open several tabs to be able to look at more than one page of Kinnser. Many more issues, including being off-line too many times. For all the issues we have had they will not allow us to break our contract early. Kinnser is very expensive and one would expect high end service.

May 2017

Richard from OneCare Hospice

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

May 2017

The Best I have Ever Used!

Pros

I haven't used such an easy system for Home Health. I have had some pretty difficult systems but Agency manager by far is the easiest!

Cons

I don't have a lot of cons to think of but one I could say would be sometimes it freezes up on me and makes me lose what I was working on but that never really happens often for us. When it does, we just give the technical support a call and they usually just tell us it was a glitch and it should be fine if we log out and back in.

November 2016

Clay from Western Summit Rehabilitation

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

4.0

Customer support