Estimating/invoicing great too. Also great integration with accounting software.

Issues do prop up on a weekly basis which are annoying as you have to send screenshots.

Very good, has made, my life a million times easier, would highly recommend this software.

Their customer service is excellent and very responsive too. We highly recommend Commusoft.

This software is excellent for helping me with my day to day running of my business.

Good overall experience, I like how many options it does provide and the ability to send clients messages prior to visiting etc.

The staff are amazing and provide great support for anything big or small that you need help with. The system is incredibly easy to use and there is a great knowledge database for anything you need.

Product is easy to use and easy to access. Keeps information up-to-date.

The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.

Commusoft are superb with aftercare and aftersales. Any questions or issues they will respond very very quickly.

We have had a brilliant experience with Commusoft and all the staff we have come in contact with. In particular, our trainer was exceptional.

The software isn't the cheapest around however i'm certain from my own experience that the level of service, support and apps ability make it worth every single penny.

Brilliant - always helpful with every question I have and help me with our development as a business.

Integrates with our existing accounting package. Includes GasSafe certificates, diary management with ease.

Great customer service and always helpful when we call. Easy to use software we use on a daily basis.

We love the way everything is integrated and all under one roof.

A Fantastic piece of Software that our Company has been using for 5 years and wouldn't be without.

When I made a stupid mistake there was no way of reversing it also because it was out of hours I had no back up to help.

Very happy with the diary side of things (which is all that I use) but has many other features that are helpful for running a small businesses.

We have syncing problems where multiple users are accessing the same details somethime.

I love I can manage my debtors and pull reports for picking up missed jobs, its a fantastic system and I would recumbent to anybody.

We have been using Commusoft for a few months now and have found it easy to use, and a fantastic tool to run our plumbing and heating business.

Ease of use, quick response to queries, very helpful, knowledgeable staff and very friendly.

I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.

Commusoft is very easy to use and it meets our current business needs. We have been using this system for a number of years now and would highly recommend it to others.

I like how easy it is to use and how quickly my team adapted to using it. Fantastic customer support.

The set up team are very helpful and customized the system to do everything we need. The email support are very quick at answering any questions.

To be honest, we are struggling to think of a negative thing to say.

The customer services has been fantastic and rep helped us a lot with setting everything up.

Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.

The product is easy to use and was integrated into the business very smoothly.

The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business.

Really happy with the diary management and integration with our financial packages. Allows us to book jobs in with ease and contact our customers fast and efficiently.

Inability to search parts of phone numbers on the new version.

Only con for the software is not being able to 'drag' photos to other places.

Horizon has been great to work with and the support team is a great help whenever you need him.

Company support is fantastic. They have always responded to me extremely quickly even when questions are asked through their Facebook page.

Photo limit is a little low. Since it is internet based it does slow down from time to time and/or makes it difficult to write the report on site if inspection is in an out of service area.

I'm able to complete my work in half the time. Once I'm able to navigate the system a little better, I have confidence that I'll love this system more than the previous one.

It is easy to use Horizon from Carson Dunlop. For beginners it creates a basic inspection report to provide to your clients.

Horizon has provided me with not just the report writing software, but a variety tools and third party integrations to simplify my work day.

Horizon allows me to prepare detailed, good looking reports that my clients love.

I like the ease of use and flexibility of the software.

Ve had to write several recommendations that were missing from the software.

The extensive reference library is pretty amazing as well.

It also helps clients and specially buyers to receive the report right away after inspection. I have been using this software for about one year and half so far and I am really happy with the system.

The system is easy to use and provides the customer with a detailed report that is attractive and easy to understand.

I use Horizon Software numerous times a week. I like how you can generate the report on the fly with the mobile app, and you don’t have to worry that you’re missing anything.

Horizon software is not only visually appealing but easy for clients to navigate. They periodically add new features or enhancements to make it easier for the agents as well.

It is basically my lack of skills that limit what I can do.

Integration ;with, Google calendar, payment processing, homebinder and several other 3rd party. Customization : make it feel the way you want, professional.

From the ground up, Inspections every day. I get additional jobs and great feedback regarding my report with this software.

Ease of use and multi-user function. I love the auto diagrams that can be added to the report.

Limited to number of photos to use and not sure how to remove items I entered.

Great user experience and great training support.

Page breaks can be awkward sometimes depending on picture layouts mainly.

The customer service is excellent - an important feature for a one-man operation such as mine.

The mobile app is glitchy sometimes and occasionally fails to load photos on the first try.

Horizon provides all the software needed to run my business. It is a stable, cloud based system with superior customer support.

It is not the least expensive, so if price is an issue then you may wish to look elsewhere. If pricing is not a major factor, then take a look, I think you will like what you find.

Ease of use and ability to use mobile app in field and customize to our needs. Report is basically done on site we inspect with two inspectors one using the mobile device while inspecting.

Produces a great looking report. Have received many compliments from client and agents alike.

This software produces fantastic reports right out of the gate. Has Integrated Action List Generator and mobile software.

The customer support is the best by far from anything i have ever seen.

I'll update this after the spring rush is over and let everyone know how it works.

It is very easy, professional, good price and valuable product.

I was able to get one on one report writing help along with adding some features to my report to suit my needs better and able to promote it to some of my property management customers.

For new inspectors to the industry; this software is a very in-depth,  comprehensive program that really has everything within it to set you up for success.

I like how it inserted photos directly in each section of the report rather than all photos at the end.

US Dollar

Commusoft is a cloud-based workforce management solution for field service companies of all sizes including plumbers, gas and heating engineers, electricians and oil technicians. It helps users to manage customer databases, quotations, jobs, engineer’s diaries, safety certificates and invoicing.


Commusoft offers customer relationship management features such as service reminders, appliances management and communication logs. Users can also manage estimates, invoices, custom certificates, stock and parts, job costing, purchase orders and a supplier database. Timesheet management and auditing tools are also included.


The search feature allows users to find customer work histories and contact information. Users can configure automatic service reminders. Commusoft integrates with accounting software such as Sage, QuickBooks, WorldPay, Stripe, and Xero. It is accessible on desktop and mobile devices.


Email and telephone support are available. Pricing is per user per month.



LongDescription

Labor Rates

Purchase Order Management

Work Order Creation

Electronic Payments

Status Tracking

Barcode/Ticket Scanning

Payment Processing

Mobile Alerts

Time Tracking

Customizable Reports

Document Storage

Document Imaging

Activity Tracking

Equipment Management

Data Synchronization

SMS Messaging

Dispatch Management

Templates

Digital Signature

Job Costing

Industrial

Contract/License Management

Task Scheduling

Residential Inspections

Electronic Signature

Invoice Management

Timesheet Management

Project Management

Customer Database

Recurring Appointments

Commercial Inspections

Job Management

Calendar Management

Report Summary

Customizable Fields

Customer Portal

Geographic Maps

Scheduling

Data Import/Export

Offline Access

Mobile Signature Capture

Material Ordering

Accounting

Email Templates

Multi-Location

Self Service Portal

QuickBooks Integration

Technician Management

Repair Estimates

File Storage

Mobile Access

Fixed Asset Management

Photo Capture

Inventory Tracking

Logistics Management

Compliance Management

Real Time Data

Routing

Historical Reporting

Vendor Management

Maintenance Management

Commercial

Role-Based Permissions

Client Portal

Preventive Maintenance

Real-Time Notifications

Forms Management

Commercial/Industrial

Service History

For HVAC Companies

Add & Edit Photos

Real-Time Updates

For General Contractors

Video Support

Residential Properties

Asset Tracking

Activity Dashboard

Inspection Management

Alerts/Notifications

Equipment Maintenance

Reporting & Statistics

Reminders

Time & Expense Tracking

Cost Estimating

Automated Scheduling

Estimating

For Commercial and/or Industrial Electrical Contractors

Work Order Management

Customizable Templates

Mobile App

Job Scheduling

Team Management

Billing & Invoicing

Customer Management

Accounting Integration

Interaction Tracking

Audit Management

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

2-10

11-50

51-200

Commusoft

In Person

Live Online

Webinars

Documentation

Videos

Horizon is best-in-class home inspection software designed to help streamline operations and grow your business. It offers a host of features such as scheduling, report writing, Android and iPhone mobile applications, automated marketing and more. It allows users to generate custom inspection reports to gain insights into inspections and the performance of processes.

Commenting/Notes

Template Management

Comment Library

Customizable Branding

Automatic Backup

Customizable Forms

Summary Reports

Freehand Sketch

Third-Party Integrations

Monthly plans at $79/month, or annual at $799 (billed $67/month)

Commusoft vs Horizon

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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