It's Great! I contact customer service and get quick replies and easy to follow instructions when I get stuck on something. I feel that they actually listen to their customer base and try to meet the concerns with updates of the software. Sometimes I find myself watching the youtube video's that they do ... it does help.

Really like the software ... pretty easy to use for the most part ... no real learning curve here ... just need to be patient and pay attention that includes when editing a template. I edited mine several times over the years to fit my and my clients needs ... really happy with it.

I don't think it's really the software itself --- but saving / printing to a PDF - well lets say I wish there was an alternative ... Adobe and other PDF's tend to rearrange the report - just doesn't look as nice and neat as the HTML version. The other one is editing Reps info ... including email ... Reps change companies but leave behind team members that use the same email ... maybe a more less restrictive editing ability would be nice.

Frustrating. Infuriating. Aggravating. Exasperating. I'm a computer geek. I can usually overcome most any software obstacle, if the software is even remotely functional. But every time I came up with a work-around for some HomeGauge limitation, 2 more would pop up. Their customer support is above average. But good customer support is not enough to overcome the many software limitations of the desktop version and the broken iPhone version. I ended up switching to iAuditor, which is a far superior product that surprisingly, costs much less. Do yourself a favor. Avoid HomeGauge like the plague. It's a time waster.

Hmmm… I sat here for two minutes, before writing this, just trying to think of something good to say about the HomeGauge software. But despite my best efforts, I can't think of anything I like about the software, itself. That said, I must complement the developer on providing above average technical support. Unfortunately their support is not enough to overcome the many missing or broken features in the HomeGauge software.

Wow! The list of issues with HomeGauge is long. 1) Windows only - won't run on Mac. 2) iPhone version crashes regularly. 3) It's nothing more than a glorified list - NO LOGIC. 4) Generated reports are hard to follow. 1) The desktop version is only available on the Windows operating system. If you use a Mac, you have to install Windows on your Mac. Surprisingly, I found that the app actually runs faster on my Mac than on a friend's PC. Go figure… But many of the features that Mac users take for granted are not available under windows. So it becomes a pain to use. 2) Although they offer a mobile version, the iPhone version is less than useless. My RV inspections take 6 to 8 hours and the iPhone version of HomeGauge would crash 3 to 8 times during an inspection. I would always lose at least the last question that I answered. But at times, I lost as many as 8 responses. Every time HomeGauge crashed on the iPhone, I would have to spend several minutes going back to figure out which questions I was going to have to answer again and then re-create those answers. Result: I lost any time that HomeGauge saved me. Really less than useless. 3) It's nothing more than a glorified list. There is NO LOGIC. Therefore the user must answer many unnecessary questions. If the RV has only 2 air conditioners, I shouldn't have to answer questions about 5 ACs. 4) The generated reports are difficult to follow (poorly structured) and only in PDF. There is no built-in color coding.

Professional reports that wow my clients and business services that have saved time and headaches. An all in one company that offers everything needed to get started. Some of those features may not be as great as could be found elsewhere for more money, but work well enough to satisfy startup business needs and budget.

Full suite of features that help run your business in addition to excellent software, webinars, and customer support.

Can be cumbersome at times. The many options for customizing could be more streamlined and easier to learn as you go. Same with making changes to customer information after scheduling.

They overall are great! The customer service/technical support department are top notch and make me feel like they truly do care and want to get to the bottom of any issue I may be having.

The fact that is let me customize the layout of reports to fit my vision of what me reports should look like.

I feel like the app needs some work. It crashes on me frequently and still has bug fixes needed. Updates from the developers are slow to come out.