The customer service department is outstanding! They are constantly adding new features and upgrades.

Very clean and professional report! Myself an my clients like the live links to switch between sections of the report.

There not very many options in the infield app in regards to the annotations on the pictures which means more time at home on the computer verses spending time with the family.

Horizon realizes more than any other software that time is precious, whether yours or your clients and is laser focused on saving it. They are constantly upgrading the system with an eye towards making things easier and faster while not sacrificing the end product. My typical day includes 2 inspections with reports on site averaging 3-4 hours at each inspection, answering the phone, booking new inspections and travelling on average 300-400 km. There is no way I could do it without Horizon.

The mobile app is fast and responsive. The report writes itself as you do the inspection.Everything is integrated, once information is entered in the work order Horizon looks after everything from contracts to reminder and follow up emails. Less time spent on the booking and administration side of the business means more time inspecting and with clients. I also like the all in pricing. I get access to all Horizon's features for one price.

There have been recent issues with photo upload in the app. Hopefully short lived.The booking side of the system needs updating to a more mobile friendly system that matches the inspection app for speed and efficiency

For the price, the value is pretty good, I did move to a different product as I felt the interface was old and not as user friendly as other programs

Lots of options to customize verbiage and templates

I felt the UI was old and ease of use could be better

100 % Happy with this product and this can be seen with 13 Years of loyalty to them! Thank You Horizon!

I've been using Horizon Report Writing Software since my company was opened 13 years ago and I can honestly say that this software is the best out there. I've had a couple offers from other companies to try their software and after using their trial version, It's quite easy to see the difference between the various types of software. My client always tell me how easy the report is to read and navigate trough it. The report look very professional and this software is super easy to use. User friendly and updated with great diagrams and information for customers is hands down the best! I will continue to use them regardless of the price because I like paying for quality as do my clients for quality inspections and reports.

I honestly have no cons about the software. The price tends to be a bit higher than some but paying for quality is a no brainer. Their customer service is always ready to help and this is very important to me.

There was a month or so when the desktop Offline version wasn't working and it took several calls to Support to get it going again.

I started using Horizon about 7 years ago. It took a few reports to get the hang of it, Like any others.What i like the most is the way it fills in my writing that I have already written before. I also like the way I can work on it with my laptop when I dont have internet access. I like the descktop version. I do 99% of the reports ont he desktop version and then go into the online version to finish up.

I have asked before if there was a way to start a new section without it going to the next Page. It leaves a big blank area and makes the report look longer. To me, I don't care, but I get comments back from realtors about how long they are.

For more than 20 years, Horizon Home Inspectors has been the backbone of my inspection business, providing me with essential support. Their app is incredibly user-friendly and helps me cover all the bases during inspections. I love how I can customize the checklist to fit each property. But what really stands out is their top-notch customer service—they're always ready to go the extra mile. After two decades in the industry, I can confidently say that Horizon Home Inspectors is the best, and I wouldn't dream of using anything else. This app is like a trusted friend, and I highly recommend it to anyone serious about improving their inspection process.

The only minor hiccup I've encountered is that occasionally the program can be a bit slow, but it's a small inconvenience compared to the overall efficiency and quality of the Horizon Home Inspectors app.

So far, it has been good using horizon.

It is easy to use and to navigate through. The generated reports from horizon are neat and not too busy as I have seen with other reporting tool.

Inability to introduce personal or external illustrations other than what is in horizon. The issue of distorting my photos when I load it without working on the size. It usually lead to waste of time for me editing my photos and increase the time for me to turn out my report.

Love the program, support system, clients find it easy to read, love the reference links even though I still purchase the Home Reference Book for clients.

I do alot of mentoring and it is easy to train new inspectors on this system. If they have issues a phone call works to navigate it with them. Live the add on Tarion, WETT, commercial tabs life is easier 1 program for all business needs.

None really it is all I have ever used and easy to use, new inspectors find it easy to navigate

I found Horizon software system user friendly and the staff very helpful

The reporting software is a very profession system and I found the [sensitive content hidden] staff were always very obliging and extremely helpful and patient in providing a resolution to my problem.

I did not find the software difficult to use and found it was an easy transition into my inspection system.

Horizon has a clean interface, is intuitive, has little/no learning curve and produces good looking reports. It is also quite customizable but not in an overwhelming way that some other programs offer.

The inability to format text (bold, italic, colour, etc.) is frustrating at times and terrible page breaks which make some reports look a bit odd.

Quick and fast report generation. Required items checklist is also very helpful. Being able to import boilerplate text entries created by third-party companies would be very easy, and make set up for new users quick.

Quick and easy Report generation and field notes. Marketer is great for automatic Communications.

Lack of simple additions that would make life easier for home inspectors. Examples. Customer contact information phone number excetera in Google Calendar entries. The ability to click on a field in the homepage of the website to bring up that section of the work order. At present you have to click on work order and then the section you want. Also, an indication of whether it is paid or contract signed at the homepage would be very useful. Repetitive standardized tasks could be simplified. For example custom report type selections on the report publishing page. For example a drop-down menu could be report type A, and when selected it would automatically check certain of the option boxes, fill out the email, and put the typical email addresses, for example to the client and CC the realtor. Having to click okay every time I take a picture in Horizon mobile for Android is redundant because if I click back I will end up in the same place. Not being able to swipe left or right in the mobile on Android to select description or recommendations.

Great people, great format, fun to use.

Its completely customizable from keeping sections open you use a lot, adding your default notes, arranging the order your canned comments are in for easy use, pictures are removed and stored at a different location after use so you don't have to sift through them again unless you need them, customers love the systems informational guide at the end of the report. The customer support is the best by far from anything i have ever seen. [SENSITIVE CONTENT HIDDEN] is the team that has guided me, a not so computer savvy person with more kind patients that could be expected. With all of the communication along the way I feel like we are friends. Horizon is a team of passionate people that love their jobs as much as we do. [SENSITIVE CONTENT HIDDEN] is all meat and potatoes, direct to the point, love it. Great job [SENSITIVE CONTENT HIDDEN] and team.

The educational videos are easy to understand and there's a ton of continued education in report righting.

Horizon Report system helps Home Inspectors to write inspection reports in fast and efficient way. You have all mandatory items you need to meet the standard especially by speed write at the end we make sure nothing is missing. It also helps clients and specially buyers to receive the report right away after inspection. I have been using this software for about one year and half so far and I am really happy with the system.

I would rather to be able to add videos in some occasions for my clients or to store it in the file for future needs. Also I would rather to pay less, however with the quality that I get, it is worth it.

The folks at Horizon have infinite time and patience to help you solve any problem. They are an example of corporate excellence we can all learn from.

There are so many things I appreciate about this software. It’s customizable, so I can deliver the product I want. It looks sooooo professional as well. And it is efficient, so I am more productive.

I’m a little stuck trying to think about something I don’t like…. I guess I wish it would start producing my commercial reports too!

My experience with Horizon is that the software is design and developed by inspectors for inspectors, with the home buyer and realtor in mind. It's truly a remarkable way of doing things.

My clients love it! It's consumer friendly! My realtors love the ACTION List and all the hyper links. The buyers say that's it's easy to understand.

There's nothing I don't like about it. If there's an issue they address it promptly.

I haven't ever had any problems

Very easy to use and very adaptable to my business.

Nothing. The system works well. I highly recommend it to others.

Horizon allows me to prepare detailed, good looking reports that my clients love.

Data entry - text and pictures - is easy and the published appearance is totally professional.

Most homes contain similar data that will always reappear in from home to home. For ease of entry Horizon is best organized using simple templates which cover these items take which take time to draft and organize. Once you've invested that time though it's easy sailing.

At this point, I am very familiarize with the software. Allow me to create great and comprehensive reports.Clients are very satisfied with the final outcome. Overall, I am very satisfied with the software and the customer support as well.

I have been using Horizon software for a few years so far. This software is very friendly to use and allow me to create explicit and easy to read reports. From clients and realtors point of view, the reports layout allow them to easily navigate throughout the reports for proper comprehension. Beside, Horizon help support team was awesome on my stressful days.

Overall software is good, maybe if software allow us to have small videos, it would be better.

Great customer support, a good product

I like the descriptive illustrations added into reports, and how easy the reports are to use and they are laid out very well

Apps are glitchy and sometimes unreliable, overall satisfied enough to keep using though

Outstanding . The product is outstanding what is the ad webinars to help your business and product support is outstanding!!!!

The customer support when you have questions about their software.

Horizon software has all the base covered. The learning curve was little slow for me, but that is because of me not the software.

The system is easy to use and provides the customer with a detailed report that is attractive and easy to understand.

The system is easy to use and provides the customer with a detailed report that is attractive and easy to understand.

It would be nice if you could add videos.

The software is great, the support and staff are top notch ! Very quick responses and knowledgeable staff.

The software is very user friendly and doesn't take long to figure out how to use it and how to edit and personalize it to your needs

So far I'm very happy with the overall product. It makes my job easy when it gets to report writing time !

Great team at Horizon if there's any need for support. Great software.

Easy to use and produces great reports every time !

I have no complaints, highly recommend this product as a tool for home inspection.

I’ve utilized many home inspection report software packages in the past. Horizon in my experience is the crown jewel.

An easy to use, and quick report writing program.

I’ve had to write several recommendations that were missing from the software.

I like how Horizon has an app that is cloud based & very easy to use. I can write up a report in about 30 minutes.

I don't have anything negative or dislike anything about the software.