The customer service department is outstanding! They are constantly adding new features and upgrades.

Very clean and professional report! Myself an my clients like the live links to switch between sections of the report.

There not very many options in the infield app in regards to the annotations on the pictures which means more time at home on the computer verses spending time with the family.

Reduces reporting time giving me a life in the evenings. Produces a great looking report. Have received many compliments from client and agents alike.

Designed by inspectors for inspectors. Horizon presents to the user in a very logical way. Best of all is movement within the report. It's very easy to navigate and know where you are.

Page breaks can be awkward sometimes depending on picture layouts mainly. In a few cases I wish font size could be increased.

For the price, the value is pretty good, I did move to a different product as I felt the interface was old and not as user friendly as other programs

Lots of options to customize verbiage and templates

I felt the UI was old and ease of use could be better

This was the first software I used as a building inspector. I was trained on Carbon Copy reports for clients. I have been using Horizon for 10 years and have found that it does everything I need (and surely more). The time saved using this software is immense and the reports are much more comprehensive for my clients.The customer support for any minor issues that I have experienced is fantastic.

The cost, but I guess you get what you pay for.

Horizon software is one of the most important tool for me.Apart of the features that horizon provide, it’s an amazing marketing tool for my business, most of my clients end the report discussion by admiring the report layout, details, pictures quality and many more.

Some specific conditions are not listed, and some of the implications are exaggerated, although it can be edited, but sometimes it consumes time.

Technical support has been top notch! They are patient and personable, most of my interactions were errors on my end. You can tell they really love their jobs and are doing their best to give you a great product

Everything is easy to customize and tailor to your specific needs, lots of built-in captions for defects so the homeowner knows exactly what you're trying to tell them.

The mobile app is glitchy sometimes and occasionally fails to load photos on the first try.

The folks at Horizon have infinite time and patience to help you solve any problem. They are an example of corporate excellence we can all learn from.

There are so many things I appreciate about this software. It’s customizable, so I can deliver the product I want. It looks sooooo professional as well. And it is efficient, so I am more productive.

I’m a little stuck trying to think about something I don’t like…. I guess I wish it would start producing my commercial reports too!

Horizon has a clean interface, is intuitive, has little/no learning curve and produces good looking reports. It is also quite customizable but not in an overwhelming way that some other programs offer.

The inability to format text (bold, italic, colour, etc.) is frustrating at times and terrible page breaks which make some reports look a bit odd.

I haven't ever had any problems

Very easy to use and very adaptable to my business.

Nothing. The system works well. I highly recommend it to others.

I can change it when I need. I love the monthly zoom meeting with [sensitive content hidden]...customer service to questions when I get shuck is wonderful helpful.

I can not think of any at the moment.....

Horizon has always been great to work with . If there is a problem or an improvement needed you get an actual person when you call in and they know the program backward and forward. They've never left me stranded on an inspection. I tried a couple of other inspection programs and I continue to use Horizon because of their fantastic customer support.

I can do the field work on my phone and its available instantly on my computer when I get back to the shop. Its possible to do the entire report on the phone, but I'm sure anyone over 45 appreciates a desktop screen size for proofing the report before sending!

There can be a lot of blank space in the final report, agents gripe about the length of some reports and its mostly blank areas at the end of sections or sometimes it will put just one photo on a whole page. There is a way to eliminate this with their custom report writing, but its springtime and I don' really have time to learn to use it. I'll update this after the spring rush is over and let everyone know how it works.

Accuracy, consistency and happy informed clients are what Horizon helps me deliver.

The ability to use your mobile device in the field, return to the office with 90% of the report completed. The natural transition through the mobile App makes each inspection consistent and complete.

Learning and Integration into my business was pretty quick. Once you begin to use Horizon you quickly go from beginner to mastering the software's features and tools that allow you to customize it specific to your area/region and the type of reports you want to create.

Horizon Report system helps Home Inspectors to write inspection reports in fast and efficient way. You have all mandatory items you need to meet the standard especially by speed write at the end we make sure nothing is missing. It also helps clients and specially buyers to receive the report right away after inspection. I have been using this software for about one year and half so far and I am really happy with the system.

I would rather to be able to add videos in some occasions for my clients or to store it in the file for future needs. Also I would rather to pay less, however with the quality that I get, it is worth it.

My experience with Horizon is that the software is design and developed by inspectors for inspectors, with the home buyer and realtor in mind. It's truly a remarkable way of doing things.

My clients love it! It's consumer friendly! My realtors love the ACTION List and all the hyper links. The buyers say that's it's easy to understand.

There's nothing I don't like about it. If there's an issue they address it promptly.

Horizon allows me to prepare detailed, good looking reports that my clients love.

Data entry - text and pictures - is easy and the published appearance is totally professional.

Most homes contain similar data that will always reappear in from home to home. For ease of entry Horizon is best organized using simple templates which cover these items take which take time to draft and organize. Once you've invested that time though it's easy sailing.