Overall I enjoy the software. Some learning still to do and some improvements still needing to be made in the software to make it more use friendly. It simply has a ton of features but many that I don't use or don't really know how to use.

ISN has been a great addition to our business. I like the automation aspect it brings to scheduling and customer follow-up.

I feel tutorials on the various items in the software would be very helpful. I'd also like to see multiple options for charges by square footage. I'd like to set some types of inspections to be charged a fee based on a range of square footage (i.e., $200 for 1500sf) as well as being able to setup another type of inspection that might be charged just by square footage (i.e., Warehouses get charge $0.10 per square foot). As it is now, I have to calculate a range and can't that level of drill down while having another calculation method. It's manageable but at the time it can be better.

Experience has been excellent. Starting up they have a web meeting to go over the product and are always there to help you figure out what you need. They don't just "do" everything for you. They will show you "how" to if you ask them.

You can customize ISN to do almost anything you can imagine.

They do not have the ability to add an algorithm to the pricing model for inspections. I base my inspections on age and sqft. There is no way for the client to get an accurate cost on the home inspection when they use the online scheduler. I have to run the numbers every time an inspection is scheduled online.

Very mixed. Do we use it every day and is it an essential tool? Yes. Do I think there can be huge improvements? Yes. Do I feel listened to as a customer? No

ISN is easy to use, staff can pick up on training quickly, and most of how ISN is used has a very intuitive interface. You can build out more complicated processes and streamline how you communicate with your clients relatively easily. The more you put into ISN the more automated your life can be. The automation and high level of tracking for individual orders and to the company as a whole have been the best features.

Ever since Porch purchased ISN they have been on a steady decline in the product and customer service. They are definitely doing forced migrations to use tools that circle back to Porch and adding another layer of complication in our communication with our clients. Customer service has also been severely lacking, as a long-time user I often feel I know more about the interworking of ISN than the first level of tech support, and problems often are not resolved or take forever to resolve. The price increase was also pitched as a saving, but in actuality doubled our costs. They also have a habit of pushing out updates on MONDAY!!! where there is pure chaos as nothing works right and we are left to limp along until they put patches and fix bugs. It has even gotten so bad that it has impacted our ability to make money.

The software's email features, ease of scheduling, and report delivery options drew me towards ISN as my solution, their technical support customer service is what exceeded my expectations. Any question I have they have worked to answer and explain the condition in a clear and concise manner so that I understand why the software functions the way it does. Five stars to the support staff!!!

The method in which the online scheduler and office scheduler are intertwined makes it difficult to customize service offerings for each scheduling method. The online schedule becomes cluttered quickly based on the current design requiring scrolling when several services are offered. Here's some of my notes from a recent troubleshooting event: I cant keep a consistent look in Office Scheduler and Online Scheduler do to the way their currently integrated. Ideally the control for the detached building drop down could be displayed on the services page instead of the properties page in online scheduler, this functionally works it just needs a tweak to make chronological sense when selecting services in the OLS. Any way to get that added as a feature update? Creating a fee based service dropdown should ideally appear on the services page in the online scheduler. Is there any way to create a drop down that would provide a list of services with check boxes which you could select multiple services from? If not, doing so with the ability to hover over each service and a pop-up with info about each service could be another way to consolidate the appearance of the scheduler page in the online scheduler.