--- title: "Azalea Health Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Azalea Health. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Azalea Health is a good fit for you!" source_url: "https://www.softwareadvice.com/hospital-management/azalea-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [Azalea Health](https://www.softwareadvice.com/hospital-management/azalea-profile/) / Azalea Health Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hospital-management/azalea-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hospital-management/azalea-profile/alternatives/) # Azalea Health User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 91 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.0/5 - Functionality: 4/5 ### Rating distribution - 5 stars: 50 reviews (55%) - 4 stars: 26 reviews (29%) - 3 stars: 3 reviews (3%) - 2 stars: 3 reviews (3%) - 1 star: 9 reviews (10%) ### Most mentioned pros - Azalea Health is a good source to use for recording and keeping patient information, appointment details, as well as their insurance on file. - My overall experience with using Azalea Health is good and I am comfortable with providing my private information here to get access to my medical needs. - The support team is US based and are friendly and polite. ### Most mentioned cons - very poor functionality overall-it is more like a billing word processor than a product to be used in clinical work. - They almost bankrupted my practice because bills sat in the queue for over 2 months until I hired another biller. - Guerrila tactics, poor customer service (really none at all) ## Azalea Health customer reviews Showing reviews 1-25 of 91 (page 1). ### Good for simple medical consultations - Overall rating: 4/5 - Reviewer: Chitranzan C. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a good app if you just want to have your medical consultation done using provincial medical service plan. For your private insurance claims, I would not use this app. Otherwise, I do not have any issues using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is easy to book appointments and get medical consultations virtually. I don’t have to enter my saved information over and over again whenever I have to book an appointment. #### Cons The claim process is not good at all. Such a long process to file a claim and claims’ approval always gets delayed. --- ### Overall Review of Azalea Health as of 5/2025 - Overall rating: 4/5 - Reviewer: Jenean K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Positive. Support staff are great with helping to resolve issues or coming up with work arounds that will make do. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use for the most part. Also, like several of the features used for scheduling. There are some aspects that could use an easy fix to resolve annoying little issues, but those aren't priority for Azalea at this time. #### Cons Slow to implement updates that were to be done in 2024. Several new clients requested appointment reasons to be visible instead of having to hover over the appointment slot to see detail. I was told engineering would work on this for 2024. Haven't seen anything yet. #### Reasons for switching to Azalea Health Azalea bought out PDS and made the transition, cost-wise, better than going to a new vendor. --- ### Decent application with fair pricing. - Overall rating: 5/5 - Reviewer: Daphne S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is been a positive one so far. It has been a few years, every since soapware shut down. It has a lot more features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that is continues to offer more features & clinical teaching online. I the quizzes to help me. #### Cons I feel it keeps going up in price & it was supposed to be more of a budget option for small clinics. #### Reasons for choosing Azalea Health Price & ease of use. Not as much training needed. #### Reasons for switching to Azalea Health Soapware ceased to exist, when it moonlighted we had to choose quickly --- ### Ease of Azalea - Overall rating: 5/5 - Reviewer: Leslie P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience was very impressed how easy it is to learn and use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intergration went smoothly. Training was made easy and completed in a week #### Cons Transition of charts from GreenWay to Azaela is a mess and hard to locate information #### Reasons for choosing Azalea Health Our practice management company researched and found you to be the best. They use you for their other clinics #### Reasons for switching to Azalea Health Expensive, they were in lawsuit, we were penalized for not meeting govn't requirements in which GW lead us to believe we were tracking. --- ### Reivew of Azalea - Overall rating: 4/5 - Reviewer: amanda r. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good Customer Service. Software has been running slow for a few months. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, more options for billing. #### Cons Slowness of the software, reports are not customizable as I would like. #### Reasons for switching to Azalea Health Limited functions, slow software, difficult billing. Was just to basic. --- ### A La Carte pricing. Be careful - Overall rating: 2/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Sales forward, but less than completely transparent with pricing. The price that I was quoted was within my budget. What was not explained was all of the add on fees that would be required to transition to this product and make it fit my needs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The support team is US based and are friendly and polite. They are quick to respond to emails and concerns. #### Cons This was sold to me as quoted price. I didn't learn until later that in order to get a complete product, I had to pay addon fees. The fees continued to increase and are not refundable. Be sure that you understand all pricing before signing any contract with this company. #### Reasons for switching to Azalea Health I was looking for a budget friendly alternative with US based customer support. I decided to go back to Athena and cut my losses after learning about all of the addon fees that were not revealed to me when I signed the initial agreement. #### Vendor response John, we’re glad you had a good experience with the Azalea support team. We take pride in providing responsive, U.S.-based support. We also aim to be clear and upfront about pricing, including what’s included and what may be optional based on a practice’s needs. It’s clear we didn’t create that clarity in your experience, and appreciate you letting us know. If you’d be willing to share more about your specific experience, we’d welcome the opportunity to learn from it and improve our process moving forward. Please feel free to reach out to info@azaleahealth.com. Replied March 2026 --- ### RUN FAR AWAY FROM THIS COMPANY!!! - Overall rating: 1/5 - Reviewer: Nancye S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Awful. I am suing them over my medical records that were in their system for 6 months. The will not provide me with a readable version of my medical records and I have been locked out of 6 months of patient records for almost a year. Pathological liars and cheaters. They are trying to extort me for $7500 to get my medical records that I paid a fortune for to begin with!! Do not hire this company or get involved with them in any way. They they tried to get me to sign a gag order to not tell anyone what they did to my practice. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. From the set up the rep lied about all the benefits of using this emr and billing service. #### Cons Constant lies. They almost bankrupted my practice because bills sat in the queue for over 2 months until I hired another biller. They were being paid to provide a full rcm product. They were getting paid a ton of money and asked for money up front so they had no emergency to get us paid. The did NOTHING!! #### Reasons for switching to Azalea Health over priced and no service on 10% of claims that were not paid. Had to hire an additional biller --- ### DO NOT USE AZALEA - Overall rating: 1/5 - Reviewer: Jenn C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Beyond terrible! DO NOT SIGN UP.... there is no trial which is a RED FLAG. We only want out of our contract and were willing to cover the rest of the year... i will continue to share my experience until they do what is right. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Absolutely nothing. There is a reason they want you to sign up for 5 years without a trial. #### Cons Their customer service was terrible and they locked us into a contract for 5 YEARS.... promised services that were not actually able to be integrated.. #### Reasons for choosing Azalea Health we dont want to be part of azalea anymore... terrible experience --- ### EHR that Actually Has Functions for Multiple Areas of Healthcare - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We don't use the RCM, but the ability of Azalea to do different things from order sets, to eMARs, to simple visit notes is helpful and allows for a more seamless process in the workplace. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Unlike most EHRs, this one has features that come in use across the different healthcare areas. Built for hospital systems with satellite offices, it has ambulatory options and inpatient hospital options, which integrate demographic information between both options. #### Cons It costs a bit more than other software, but it's beyond worth it. There are a few things that I'm sure they will continue to upgrade in the future, like information flow between hospital and ambulatory systems. #### Reasons for switching to Azalea Health We needed a EHR that has more functionality. KIPU is built for addiction centers, but really doesn't cover the different models of addiction medicine. --- ### bad experience-avoid the product - Overall rating: 1/5 - Reviewer: Lucia J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered very poor functionality overall-it is more like a billing word processor than a product to be used in clinical work. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros I found the product lacking in basic functionality-need to look in multiple aspects of the chart for incoming information, lack of chronological integration of notes, labs, imaging. prescribing thru DrFirst is cumbersome. #### Cons Visually cluttered, prescribing platform with too many clicks, poor basic functionality -lack of chronological organization of the chart, data coming in from multiple interfaces not integrating #### Reasons for switching to Azalea Health STI went out of business-needed to switch #### Vendor response Thank you for your thoughtful feedback, Lucia. We appreciate you taking the time to outline both the strengths and the areas where the product hasn’t met your needs for clinical work. We’re actively investing in improving clinical workflows and usability, and insights like yours are valuable as we continuously enhance the platform. If you'd like to discuss your experience further, please reach out at support@azaleahealth.com. Replied March 2026 --- ### lpn review Dr Office - Overall rating: 5/5 - Reviewer: cierra r. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Azalea has been a very good one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to look up information in the system and reschedule people if needed. #### Cons The least thing I like about this product is the billing codes. --- ### First Review - Overall rating: 5/5 - Reviewer: Diann C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered excellent I enjoy the multiple features and functions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and all the features are self explainatory. #### Cons report features need more options for billing --- ### review - Overall rating: 3/5 - Reviewer: Jennifer P. - Verified reviewer: Yes - Industry: Music - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros it is easy accessible for all users in office. #### Cons Wish the pop ups was better. tech should have access --- ### A peace of mind - Overall rating: 5/5 - Reviewer: Hitham K. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind. Customer Service is great and very responsive. #### Cons None. Compared to several years of having my own staff with all the hassles that go along with that and having employees embezzle funds, having azalea health meant having security and transparency. --- ### azalea - Overall rating: 5/5 - Reviewer: Mariana L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. .good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Works good, easy to use, easy to learn, #### Cons some of the reports are a little confusing to use.s --- ### Azalea Payment Posting - Overall rating: 4/5 - Reviewer: Carole W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Payments are easy to post in software and balancing is also easy. #### Cons It is difficult to read the accounts, but that is probably due to lack of use. I am not a primary user in Azalea. I post and review accounts occasionally just so I am able to do it if someone else is off work. We have three practices in our office and several different software applications (some of which we are closing out). We plan to continue to use Azalea for MAC. --- ### I love Azalea!!! - Overall rating: 5/5 - Reviewer: Natalie R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciate the ease and functionalities of almost every aspect of Azalea. They diligently work on creating new things that make running a clinic smoother. They are preparing us for a future of technology in the medical field. #### Cons I'm not too keen on using their current e-fax, s-fax is not the greatest for a large practice. --- ### Azalea - Overall rating: 5/5 - Reviewer: April R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great overall the system is great and easy to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and navigate the different apps. #### Cons So far there aren't any issues with the software. --- ### Awesome Product - Overall rating: 5/5 - Reviewer: Eneida C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything! Almost every vendor and product that is partnered with Azalea, brings a lot of ease to your job. #### Cons The software itself is not bad, but I am not the biggest fan of our s-fax and the current company that handles our reminder calls for appointments. --- ### Azalea Health Review - Overall rating: 4/5 - Reviewer: Susan G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I would say that Azalea is a good system, however, I feel that it is basic and there could be more details added for mental health tracking. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The system is a good tracking system for my clients. #### Cons This software works well however, it is not as user friendly as some other systems I have used in the past. It is slower and it does not allow for a thorough Notes. --- ### Overall easy to use - Overall rating: 4/5 - Reviewer: Rebecca L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I feel there are almost too many features and that the overall system could be simplified. However, once you learn how to use the system it is pretty easy to nagivate. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it is easy to upload photos and/or documents into a patients chart. #### Cons I don't like that I can't just print a daily schedule from Azalea. If there is a way, maybe I just haven't figured out how. --- ### As usual, appropriate answers just when i need them. - Overall rating: 5/5 - Reviewer: Joseph T. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use; flexibility to use my own forms. Good support when I need it. Good price. Good handling of the work flow. #### Cons Occasional parts that need to be tweaked, may not get done because the developers are very busy with more pressing issues. --- ### I love Azalea !!! - Overall rating: 5/5 - Reviewer: Shannon T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I worked in pain management. The doctor I worked for just opened his own private practice and we used azalea. Let me just say it made things run smoothly!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software in its self made my job so easy. Once I figured it out it was all downhill. Love the organization for sure!! #### Cons Just trying to learn all the different features. It is very complex but can be a good thing. --- ### Easy to use software with valueable tools - Overall rating: 5/5 - Reviewer: Gary C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I like the software. There are options but it isn't overly complicated or convuluted. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to pickup and use right away, tools are labeled cleay and things are where you expect them to be. #### Cons Sometimes in certain circumstances you have to manaully Save info or else you lose it if you fo get and navigate away. Sometimes we get patients one after the other and we have to switch quickly and if we lose the information, we have to enter it all again. --- ### Azalea Health & You - Overall rating: 5/5 - Reviewer: Colton W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about this product is that it is user-friendly. #### Cons If I had to highlight an area for improvement, it would be to simplify the menu options to allow everything to be seamless between charting, document storage, etc. ## More reviews [Next reviews](https://www.softwareadvice.com/hospital-management/azalea-profile/reviews/?page=2) --- Azalea Health Reviews, Pros and Cons - 2026 Software Advice