The HotelFriend Property Management System (PMS) has proven to be immensely beneficial for our hotel. It has significantly aided us in the efficient management of invoices and taxes, ensuring that we comply with all relevant regulations and requirements. Based on such positive experience, I can wholeheartedly recommend HotelFriend to other businesses seeking a reliable and compliant solution for their property management needs.

Our hotel, located in Beverly Hills, required a solution to effectively manage invoices and payments in compliance with local tax laws. HotelFriend has proven to be highly proficient in this aspect. It was recommended to me by a colleague who described it as a German software well-versed in local invoicing requirements, and I can confirm that this description is entirely accurate.HotelFriend not only keeps abreast of regulatory changes but also offers a range of customization options for invoices. They adeptly handle VAT rates that align with German specifications, including City Tax. Additionally, their integrations simplify compliance with kassensichv, eliminating the need for additional hardware. We've been utilizing HotelFriend's services for two years, and our experience has been exceptionally satisfying.

There was a problem where the Booking Engine wouldn't show vouchers unless you selected a date. In any case, HotelFriend got it fixed in the following update.

HotelFriend helps us manage our hotel business without any problems. The system is easy to use, and everything works well together. If we have any problems, the team is always ready to help us fix them. Although there were some minor issues with reports, the HotelFriend team was able to fix them quickly. I would recommend HotelFriend to any one who wants good and affordable system to manage their hotel.

The PMS is easy to use. We learned the interface in a short time and had no problem coaching new staff. The best thing is that the booking engine, channel manager and the system work together perfectly with no crashes. We can actually do our job instead of dealing with errors, which was a common thing with old software.Easy setup and many customization features. Automation of recurring tasks. Good responsive support, they always listen and take your feedback into consideration.

There were some problems with layout of financial reports but they already fixed this in a new update.

We believe that HotelFriend could be a good option, if they make some major changes. The system is really slow and suffers from many bugs. The app is not of any use, just for their own marketing purposes and believe me, you still need to pay for it, which is hilarious. The channel manager integration is so slow, sometimes it takes up to hours to sync the reservations and sometimes it even does not. Would not recommend at all, there are much better options which much cheaper pricing, or pay a bit more and enjoy the lead systems.

We moved from Beds24 to HotelFriend, we are using this software for few months, even-though there has been many issues with the PMS, Channel Manager and Booking Engine, support will help you out, although sometimes we got disappointed. - Well Designed UI - Great Customer Support

There are just so many issues with the software, the technical team responds so late and won't solve these issues. I will mark the main cons as under: - Poor functionality | There are just many other solutions with much cheaper price which will give you much more useful functions, HotelFriend, I am sorry. - Integrations | even the most basic PMS, will have some integrations with Zapier or mailchimp, but this one, no no no. They hate it. - Poor integration with channel manager | They made us think that they have their own channel manager, but again, nope. They ask you to pay more to integrate the PMS with 3rd party softwares. If you want overbooking, or if you did not find the reservation from your OTAs, you asked for it, just so many issues. - App | Nobody gonna use it. We tried to start our online check-in through the app that they provide, but seems it is not working in anyway, we asked support about the issue, and they told us they gonna release an update soon, which never happened. - FrontDesk | This is just a pain, it is beautiful, not functional, not at all. You can barely make any changes if you made a mistake, even as a Hotel Admin, sometimes we needed to ask the support to remove a reservation or make some changes, which is super annoying. - Accounting | They have no accounting system, not even a basic one as they promote, you can just download the guests invoices, which all of the most basic solutions do it for free and do not promote it like that.

The preparation and backing gave were outstanding, and their help during the booking motor arrangement was important. The PMS is easy to understand, and the arrangement was both quick and inconvenience free.

The product is easy to understand, constantly improving with engineer refreshes. Preparing new staff is a breeze thanks to adequate learning materials like recordings and guidelines, and it was quickly introduced in our inn without the requirement for additional equipment buys, requiring only one day to set up.

We'd see the value in the expansion of variety coded need task checking for our upkeep group. Other than that, we have no worries.

We had lots of positive feedback from our guests, since they are now able to check-in through the app and contact us without calling front desk. Another great point is the feature to rent our bikes through the app and offer bookings for our spa area.

We liked that all data is cloud-based and can be accessed through a web browser from any device. The software is easy to use and there are a lot of instructions on how to use the program. The customer support representative also helped us out with a misunderstanding of a system. There is also an App, through which guests can contact us.

The program should also be accessible while having no internet connection. Maybe this feature can be added in future versions.