# HotelFriend Software Reviews, Demo & Pricing - 2026 > Review of HotelFriend Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/hostel-management/hotelfriend-profile --- [Home](https://www.softwareadvice.com/) / [Billing and Invoicing Software](https://www.softwareadvice.com/accounting/billing-invoicing-software-comparison/) / HotelFriend Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hotel-management/hotelfriend-profile/reviews/)[Alternatives](https://www.softwareadvice.com/hotel-management/hotelfriend-profile/alternatives/) # HotelFriend 2026: Benefits, Features & Pricing Wondering if HotelFriend is right for your organization? Our Billing and Invoicing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview HotelFriend 4.5 [(22)](https://www.softwareadvice.com/hotel-management/hotelfriend-profile/reviews/) Pricing Starting at €64.00 per month ### About HotelFriend HotelFriend is a software development company that provides IT solutions for hospitality. We enable hoteliers to automate heaps of daily tasks, close gaps in guest service, and run profitable businesses from anywhere. Our mission is to let you get the most out of your property without hiring more staff. Whether you're a small independent hotel or a large international chain – manage everything in one login. The HotelFriend’s all-in-one Property Management System features: Inventory management: Booking Engine to boost direct sales Channel Manager for online visibility Payment Gateway to accept payments anytime Room Management to view hotel capacity Reservation management: Front Desk to manage bookings Customer Relationship Management for increased engagement Reporting & Analytics to track performance Accounting Tools for tax compliance Housekeeping Management to streamline staff’s workload Guest-facing features: Mobile POS to sell services via website & app Mobile Guestbook to showcase your amenities Digital Check-In for connected guest journey Invoicing to get paid instantly and much, much more! HotelFriend was founded in 2016 to help hotels improve guest satisfaction... and digital presence. With a portfolio spanning R&D, IT consulting, staff training, and other key areas, we've assisted over 250+ clients worldwide. As a rapidly growing tech company, we’ve already helped many hotels, restaurants, stadiums, cruise ships, and wellness facilities improve their revenue stream. We make sure that you are 100% in compliance with the latest regulations, including GoBD, TSE, GDPR, and DSFinVK. Start your journey with a trusted team of innovators who are here to put you at the center of what you do. Wondering if HotelFriend is right for your organization? Our Billing and Invoicing Software selection experts can help you in 15 minutes or less. ## HotelFriend User Interface ## Popular HotelFriend Alternatives Main Product HotelFriend 4.5 [(22)](https://www.softwareadvice.com/hotel-management/hotelfriend-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.24Value for money - 4.70Customer support - 4.50Functionality Pricing Starting at €64.00 per month Get Price Alternative Product [PayPal](https://www.softwareadvice.com/retail/paypal-profile/) 4.6 [(26465)](https://www.softwareadvice.com/retail/paypal-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.52Value for money - 4.25Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [QuickBooks Online](https://www.softwareadvice.com/product/393202-QuickBooks-Online/) 4.3 [(8464)](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/) Ratings Breakdown - 4.24Ease of use - 4.16Value for money - 4.00Customer support - 4.27Functionality Pricing Starting at $38.00 per month Get Price Alternative Product [Abby](https://www.softwareadvice.com/cpq/abby-profile/) 4.7 [(604)](https://www.softwareadvice.com/cpq/abby-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.69Value for money - 4.72Customer support - 4.58Functionality Pricing Starting at €0.01 per month Get Price Alternative Product [Bookipi](https://www.softwareadvice.com/accounting/bookipi-profile/) 4.8 [(176)](https://www.softwareadvice.com/accounting/bookipi-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.75Value for money - 4.57Customer support - 4.64Functionality Pricing Available upon request Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1458)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price ## HotelFriend Pricing and Plans Starting price: €64.00 per month Free Trial Free Version Basic €64.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## HotelFriend Features - Popular features found in Billing and Invoicing Billing Portal Contact Database Customizable Invoices Invoice Processing Mobile Payments Multi-Currency Payment Processing Quotes/Estimates Reporting & Statistics Tax Calculation Time & Expense Tracking - More features of HotelFriend Accounting Activity Dashboard Alerts/Notifications API Availability Indicator Availability Management Billing & Invoicing Booking Management Built-in Accounting Calendar Management Channel Management Contact Management Credit Card Processing CRM Customer Database Customer History Customizable Reports Data Import/Export Data Synchronization Discount Management Drag & Drop Dynamic Pricing Electronic Payments Email Templates Employee Management Extended Stay For Vacation Rentals Front Desk Management GDS/OTA Integration Group Reservations Guest Communications Guest Experience Management Housekeeping Management Inventory Management Invoice Creation Invoice History Invoice Management Loyalty Program Maintenance Management Maintenance Scheduling Marketing Automation Mobile Access Multi-Channel Distribution Multi-Channel Management Multi-Channel Marketing Multi-Channel Sync Multi-Language Multi-Location Multi-Property Online Booking Online Invoicing Owner Statements Point of Sale (POS) Price/Margin Management Promotions Management Property Management Rate Management Real-Time Data Real-Time Updates Reporting/Analytics Reservations Management Restriction Management Room Booking Search/Filter Single Property Spa/Activity Management Third Party Booking Third-Party Integrations User Management Website Integration Work Order Management ## HotelFriend Integrations Marketo Sales Connect Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review GitHub Integration rated undefined from -1 review QuickBooks Money Integration rated undefined from -1 review Intercom Integration rated undefined from -1 review Invoiced Integration rated undefined from -1 review See all 17 integrations ## HotelFriend User Reviews Overall Rating 4.5 Ratings Breakdown 5 73% 4 18% 3 0% 2 5% 1 5% Secondary Ratings Ease of Use 4.4 Value for money 4.2 Customer support 4.7 Functionality 4.5 Courtney P. Verified reviewer Hospital & Health Care 501-1000 employees Used daily for less than 12 months Review source Reviewed January 2026 A Smooth and Reliable Hotel Management System That Delivers Real Value 5 Overall, HotelFriend has been an excellent solution for managing hotel operation efficiently. It is reliable, user friendly, and well suited for hotels looking for modern PMS that simplifies daily task. The benefit clearly outweigh the mirror limitations, and it has positively impacted our workflow and guest management. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: HotelFriend is very easy to use and well organized, which makes daily hotel operations much smoother. The cloud based access is a big advantage because it allows us to manage reservations, guests, and reports from anywhere. The system brings everything together in one place booking management, billing, front desk operations which saves time and reduces mistakes. Customer support has also been responsive and helpful whenever we needed assistance or clarification. Cons: There are only minor areas that could be improved. Some advanced features take a bit of time to fully understand at first, especially for new users. However, these are small points and do not affect the overall performance or reliability of the software. Read More AA Andrew A. Verified reviewer Hospitality 11-50 employees Used daily for more than 2 years Reviewed May 2023 Cost-effective, user-friendly, no crashes 5 HotelFriend helps us manage our hotel business without any problems. The system is easy to use, and everything works well together. If we have any problems, the team is always ready to help us fix them. Although there were some minor issues with reports, the HotelFriend team was able to fix them quickly. I would recommend HotelFriend to any one who wants good and affordable system to manage their hotel. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The PMS is easy to use. We learned the interface in a short time and had no problem coaching new staff. The best thing is that the booking engine, channel manager and the system work together perfectly with no crashes. We can actually do our job instead of dealing with errors, which was a common thing with old software.Easy setup and many customization features. Automation of recurring tasks. Good responsive support, they always listen and take your feedback into consideration. Cons: There were some problems with layout of financial reports but they already fixed this in a new update. Reasons for choosing HotelFriend It offers all features I need for a good price Reasons for switching to HotelFriend My old system had poor reports feature, API integrations simply did not work and their response time was way too slow. Read More NY Navid Y. Verified reviewer Hospitality 11-50 employees Used daily for less than 6 months Review source Reviewed January 2020 Weird Pricing, Suffering from bugs 1 We believe that HotelFriend could be a good option, if they make some major changes. The system is really slow and suffers from many bugs. The app is not of any use, just for their own marketing purposes and believe me, you still need to pay for it, which is hilarious. The channel manager integration is so slow, sometimes it takes up to hours to sync the reservations and sometimes it even does not. Would not recommend at all, there are much better options which much cheaper pricing, or pay a bit more and enjoy the lead systems. Ratings Breakdown 1 Ease of use 1 Value for money 4 Customer support 1 Functionality Pros: We moved from Beds24 to HotelFriend, we are using this software for few months, even-though there has been many issues with the PMS, Channel Manager and Booking Engine, support will help you out, although sometimes we got disappointed. - Well Designed UI - Great Customer Support Cons: There are just so many issues with the software, the technical team responds so late and won't solve these issues. I will mark the main cons as under: - Poor functionality | There are just many other solutions with much cheaper price which will give you much more useful functions, HotelFriend, I am sorry. - Integrations | even the most basic PMS, will have some integrations with Zapier or mailchimp, but this one, no no no. They hate it. - Poor integration with channel manager | They made us think that they have their own channel manager, but again, nope. They ask you to pay more to integrate the PMS with 3rd party softwares. If you want overbooking, or if you did not find the reservation from your OTAs, you asked for it, just so many issues. - App | Nobody gonna use it. We tried to start our online check-in through the app that they provide, but seems it is not working in anyway, we asked support about the issue, and they told us they gonna release an update soon, which never happened. - FrontDesk | This is just a pain, it is beautiful, not functional, not at all. You can barely make any changes if you made a mistake, even as a Hotel Admin, sometimes we needed to ask the support to remove a reservation or make some changes, which is super annoying. - Accounting | They have no accounting system, not even a basic one as they promote, you can just download the guests invoices, which all of the most basic solutions do it for free and do not promote it like that. Reasons for choosing HotelFriend Because they miss promoted their product. Vendor Response Dear Navid, We appreciate every client and are grateful for your feedback, regardless of whether they are positive or negative. We're sorry your experience didn't match your expectations. Yet, it was an uncommon instance. Over the past few months, we made every effort to improve the service: we have extended the trial period for 2 properties; you were provided with a discount price, even though the promo offer has ended; multi-property and Mobile Concierge has been provided for free; we implemented most of your requests which are now live, as well as helped you solve daily issues... Unfortunately, this was not enough to keep you among our satisfied customers. Thanks for your opinion. Kind regards, HotelFriend team Replied February 2020 Read More Paul M. Verified reviewer Hospitality 51-200 employees Used weekly for less than 12 months Review source Reviewed September 2023 Keep doing awesome products 5 The preparation and backing gave were outstanding, and their help during the booking motor arrangement was important. The PMS is easy to understand, and the arrangement was both quick and inconvenience free. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The product is easy to understand, constantly improving with engineer refreshes. Preparing new staff is a breeze thanks to adequate learning materials like recordings and guidelines, and it was quickly introduced in our inn without the requirement for additional equipment buys, requiring only one day to set up. Cons: We'd see the value in the expansion of variety coded need task checking for our upkeep group. Other than that, we have no worries. Reasons for choosing HotelFriend It was an incredible savvy elective. Reasons for switching to HotelFriend The program didn't function admirably on the grounds that irritating spring up messages continued showing up, causing programming crashes. This constrained us to close all that and begin once again without fail. Read More Adrian J. Verified reviewer Information Technology and Services 51-200 employees Used daily for more than 2 years Review source Reviewed September 2023 Invoice Management Optimized for Tax Compliance 5 The HotelFriend Property Management System (PMS) has proven to be immensely beneficial for our hotel. It has significantly aided us in the efficient management of invoices and taxes, ensuring that we comply with all relevant regulations and requirements. Based on such positive experience, I can wholeheartedly recommend HotelFriend to other businesses seeking a reliable and compliant solution for their property management needs. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Our hotel, located in Beverly Hills, required a solution to effectively manage invoices and payments in compliance with local tax laws. HotelFriend has proven to be highly proficient in this aspect. It was recommended to me by a colleague who described it as a German software well-versed in local invoicing requirements, and I can confirm that this description is entirely accurate.HotelFriend not only keeps abreast of regulatory changes but also offers a range of customization options for invoices. They adeptly handle VAT rates that align with German specifications, including City Tax. Additionally, their integrations simplify compliance with kassensichv, eliminating the need for additional hardware. We've been utilizing HotelFriend's services for two years, and our experience has been exceptionally satisfying. Cons: There was a problem where the Booking Engine wouldn't show vouchers unless you selected a date. In any case, HotelFriend got it fixed in the following update. Reasons for choosing HotelFriend This has been based on multplie factors such as it's user-friendly interface, cost-effectiveness, responsive customer support, scalability, integration capabilities, positive reputation and reviews, compliance with regulations, customization options, trial experiences, and overall perceived value, all of which collectively make HotelFriend the preferred solution after trying other software as well. Reasons for switching to HotelFriend Sihot exhibited noticeable performance issues, with a considerable lag in its responsiveness. Moreover, its user interface proved to be quite perplexing, making it challenging for users to navigate and carry out tasks efficiently. To compound matters, the software frequently experienced crashes, resulting in not only disruptions but also significant data losses for users. These combined shortcomings had a notable impact on the overall user experience and productivity, highlighting the need for a more reliable and user-friendly solution. Read More FH Florian H. Verified reviewer Hospitality 2-10 employees Used daily for less than 6 months Review source Reviewed October 2019 Good cloud based PMS 5 We had lots of positive feedback from our guests, since they are now able to check-in through the app and contact us without calling front desk. Another great point is the feature to rent our bikes through the app and offer bookings for our spa area. Ratings Breakdown 5 Ease of use 4 Value for money 4 Functionality Pros: We liked that all data is cloud-based and can be accessed through a web browser from any device. The software is easy to use and there are a lot of instructions on how to use the program. The customer support representative also helped us out with a misunderstanding of a system. There is also an App, through which guests can contact us. Cons: The program should also be accessible while having no internet connection. Maybe this feature can be added in future versions. Reasons for switching to HotelFriend The old PMS software was outdated, epensive and hard to use for us. We needed one program with every function with a clear red line to follow. Vendor Response Dear Florian, thank you for the feedback. We appreciate it. Replied November 2019 Read More Anshul S. Verified reviewer Information Technology and Services 11-50 employees Used weekly for less than 12 months Review source Reviewed January 2026 Best PMS with Channel Manager ever! 5 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: We are very happy with HotelFriend. The system is easy-to-learn, reliable, and fits our daily operations perfectly. We especially appreciate the Channel Manager - it saves us a lot of time and keeps all our bookings perfectly in sync, with the opportunity of chatting with clients from one platform, without switching among all the OTAs. For our 56-room hotel, switching to HotelFriend was a great decision. The transition was smooth, and the team has been supportive throughout. We can confidently recommend HotelFriend to other hoteliers. Cons: The system is intuitive and user-friendly. But you have to pay extra for employees training if needed. Read More NS Natasha S. Verified reviewer Hospitality Self-Employed Used daily for less than 12 months Review source Reviewed April 2025 good software 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: easy to book a hotel room and its affordable and easy to use Cons: i have no problem with it everything is fine. there no issuess Read More VR Verified Reviewer Marketing and Advertising 2-10 employees Used daily for less than 6 months Review source Reviewed September 2024 Software and Hardware from One Hand. That Makes Implementation Very Fast! 5 From installation to onboarding, the way HotelFriend integrates their own hardware with their software is smooth as can be. You don’t have to chase down different vendors. We were up and running quicker than I expected, which was a huge win for our team. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: HotelFriend’s PMS really helped us cut down on operating costs. A lot of tasks that used to eat up time are now automated, and we don’t need as many extra hands on deck. Cons: The ticket support doesn’t work on weekends, which can be a pain if something goes wrong. And if you want premium support, it’s gonna cost you—it’s not cheap. Reasons for switching to HotelFriend We wanted to have an automated work process. Read More Coral M. Verified reviewer Hospitality 51-200 employees Used weekly for less than 2 years Review source Reviewed October 2023 Automated revenue management 5 Easy to view necessary data -Automatically calculates ADR, Revpar, -Many useful reports -Quick room rate adjustments -Reduces manual work Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I like that you can easily access all the data and monitor hotel KPIs right from the dashboard. This helps me analyze how well we're doing compared to our budget and sales and make informed decisions.The Room Rate module is nice and easy to use. It allows us to quickly adjust room rates. Cons: Well, it's okay, but if you added a dark mode, it would be easier on my eyes when I work on night audits for too long. Read More Showing 1 - 10 of 22 Reviews [See All Reviews](https://www.softwareadvice.com/hotel-management/hotelfriend-profile/reviews/) ## Other Top Recommended Billing and Invoicing Software [Sage Intacct](https://www.softwareadvice.com/accounting/intacct-accounting-profile/) **4.3** (687) Recently recommended **494** times [Sage 50 Accounting](https://www.softwareadvice.com/accounting/sage-50cloud-profile/) **3.9** (474) Recently recommended **229** times [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) **4.2** (2045) Recently recommended **169** times [Rippling](https://www.softwareadvice.com/hr/rippling-profile/) **4.9** (4818) Recently recommended **125** times Stuck Between Options? 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