All HotelFriend Reviews
1-16 of 16 Reviews
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Adrian
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Invoice Management Optimized for Tax Compliance
The HotelFriend Property Management System (PMS) has proven to be immensely beneficial for our hotel. It has significantly aided us in the efficient management of invoices and taxes, ensuring that we comply with all relevant regulations and requirements. Based on such positive experience, I can wholeheartedly recommend HotelFriend to other businesses seeking a reliable and compliant solution for their property management needs.
PROSOur hotel, located in Beverly Hills, required a solution to effectively manage invoices and payments in compliance with local tax laws. HotelFriend has proven to be highly proficient in this aspect. It was recommended to me by a colleague who described it as a German software well-versed in local invoicing requirements, and I can confirm that this description is entirely accurate.HotelFriend not only keeps abreast of regulatory changes but also offers a range of customization options for invoices. They adeptly handle VAT rates that align with German specifications, including City Tax. Additionally, their integrations simplify compliance with kassensichv, eliminating the need for additional hardware. We've been utilizing HotelFriend's services for two years, and our experience has been exceptionally satisfying.
CONSThere was a problem where the Booking Engine wouldn't show vouchers unless you selected a date. In any case, HotelFriend got it fixed in the following update.
Reason for choosing HotelFriend
This has been based on multplie factors such as it's user-friendly interface, cost-effectiveness, responsive customer support, scalability, integration capabilities, positive reputation and reviews, compliance with regulations, customization options, trial experiences, and overall perceived value, all of which collectively make HotelFriend the preferred solution after trying other software as well.
Reasons for switching to HotelFriend
Sihot exhibited noticeable performance issues, with a considerable lag in its responsiveness. Moreover, its user interface proved to be quite perplexing, making it challenging for users to navigate and carry out tasks efficiently. To compound matters, the software frequently experienced crashes, resulting in not only disruptions but also significant data losses for users. These combined shortcomings had a notable impact on the overall user experience and productivity, highlighting the need for a more reliable and user-friendly solution.
Andrew
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Cost-effective, user-friendly, no crashes
HotelFriend helps us manage our hotel business without any problems. The system is easy to use, and everything works well together. If we have any problems, the team is always ready to help us fix them. Although there were some minor issues with reports, the HotelFriend team was able to fix them quickly. I would recommend HotelFriend to any one who wants good and affordable system to manage their hotel.
PROSThe PMS is easy to use. We learned the interface in a short time and had no problem coaching new staff. The best thing is that the booking engine, channel manager and the system work together perfectly with no crashes. We can actually do our job instead of dealing with errors, which was a common thing with old software.Easy setup and many customization features. Automation of recurring tasks. Good responsive support, they always listen and take your feedback into consideration.
CONSThere were some problems with layout of financial reports but they already fixed this in a new update.
Reason for choosing HotelFriend
It offers all features I need for a good price
Reasons for switching to HotelFriend
My old system had poor reports feature, API integrations simply did not work and their response time was way too slow.
Navid
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
1
Reviewed January 2020
Weird Pricing, Suffering from bugs
We believe that HotelFriend could be a good option, if they make some major changes. The system is really slow and suffers from many bugs. The app is not of any use, just for their own marketing purposes and believe me, you still need to pay for it, which is hilarious. The channel manager integration is so slow, sometimes it takes up to hours to sync the reservations and sometimes it even does not. Would not recommend at all, there are much better options which much cheaper pricing, or pay a bit more and enjoy the lead systems.
PROSWe moved from Beds24 to HotelFriend, we are using this software for few months, even-though there has been many issues with the PMS, Channel Manager and Booking Engine, support will help you out, although sometimes we got disappointed. - Well Designed UI - Great Customer Support
CONSThere are just so many issues with the software, the technical team responds so late and won't solve these issues. I will mark the main cons as under: - Poor functionality | There are just many other solutions with much cheaper price which will give you much more useful functions, HotelFriend, I am sorry. - Integrations | even the most basic PMS, will have some integrations with Zapier or mailchimp, but this one, no no no. They hate it. - Poor integration with channel manager | They made us think that they have their own channel manager, but again, nope. They ask you to pay more to integrate the PMS with 3rd party softwares. If you want overbooking, or if you did not find the reservation from your OTAs, you asked for it, just so many issues. - App | Nobody gonna use it. We tried to start our online check-in through the app that they provide, but seems it is not working in anyway, we asked support about the issue, and they told us they gonna release an update soon, which never happened. - FrontDesk | This is just a pain, it is beautiful, not functional, not at all. You can barely make any changes if you made a mistake, even as a Hotel Admin, sometimes we needed to ask the support to remove a reservation or make some changes, which is super annoying. - Accounting | They have no accounting system, not even a basic one as they promote, you can just download the guests invoices, which all of the most basic solutions do it for free and do not promote it like that.
Reason for choosing HotelFriend
Because they miss promoted their product.
Vendor Response
Dear Navid, We appreciate every client and are grateful for your feedback, regardless of whether they are positive or negative. We're sorry your experience didn't match your expectations. Yet, it was an uncommon instance. Over the past few months, we made every effort to improve the service: we have extended the trial period for 2 properties; you were provided with a discount price, even though the promo offer has ended; multi-property and Mobile Concierge has been provided for free; we implemented most of your requests which are now live, as well as helped you solve daily issues... Unfortunately, this was not enough to keep you among our satisfied customers. Thanks for your opinion. Kind regards, HotelFriend team
Replied February 2020
Paul
Verified reviewer
Hospitality, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Keep doing awesome products
The preparation and backing gave were outstanding, and their help during the booking motor arrangement was important. The PMS is easy to understand, and the arrangement was both quick and inconvenience free.
PROSThe product is easy to understand, constantly improving with engineer refreshes. Preparing new staff is a breeze thanks to adequate learning materials like recordings and guidelines, and it was quickly introduced in our inn without the requirement for additional equipment buys, requiring only one day to set up.
CONSWe'd see the value in the expansion of variety coded need task checking for our upkeep group. Other than that, we have no worries.
Reason for choosing HotelFriend
It was an incredible savvy elective.
Reasons for switching to HotelFriend
The program didn't function admirably on the grounds that irritating spring up messages continued showing up, causing programming crashes. This constrained us to close all that and begin once again without fail.
Florian
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed October 2019
Good cloud based PMS
We had lots of positive feedback from our guests, since they are now able to check-in through the app and contact us without calling front desk. Another great point is the feature to rent our bikes through the app and offer bookings for our spa area.
PROSWe liked that all data is cloud-based and can be accessed through a web browser from any device. The software is easy to use and there are a lot of instructions on how to use the program. The customer support representative also helped us out with a misunderstanding of a system. There is also an App, through which guests can contact us.
CONSThe program should also be accessible while having no internet connection. Maybe this feature can be added in future versions.
Reasons for switching to HotelFriend
The old PMS software was outdated, epensive and hard to use for us. We needed one program with every function with a clear red line to follow.
Vendor Response
Dear Florian, thank you for the feedback. We appreciate it.
Replied November 2019
Tamara
Venture Capital & Private Equity, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
How to easy manage hotelbookings
Despite easy use and ability of learning by doing sometimes I needed support and I can 100% recommend the professional customer service. They take the time to explain and are always patient and friendly.
PROSI like the way Hotelfriend software creates invoices, manage boookings, tracking profitability of company and monitor workload
CONSI really miss the option to edit a small detail in an already created invoice like name or date or adding infos to the invoices (details which customers asks me to add) instead of completely cancel it and create a new one
Reason for choosing HotelFriend
When I was searching for a suitable software I found hotelfriend and had a call with [sensitive content hidden] and he impressed me with the first call and also the conditions were perfect.
Michael
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2021
HotelFriend gets the best out of hotel employees
Overall, this software is a must have for hotels, lodges and other travel services. HotelFriend is indeed a hotel's friend, especially it's employees.
PROSHotelFriend is like all the documents that we used to keep put together. It has integrated Front Desk work, Reservation and Accounting into one place. This software could literally work on its own
CONSAlbeit having all the services cloud based is a plus, we struggled to work with it when internet connectivity was poor. Maybe an offline syncing feature would help here
Vendor Response
Dear Michael, thank you for the feedback. We appreciate it.
Replied July 2021
Coral
Verified reviewer
Hospitality, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Automated revenue management
Easy to view necessary data -Automatically calculates ADR, Revpar, -Many useful reports -Quick room rate adjustments -Reduces manual work
PROSI like that you can easily access all the data and monitor hotel KPIs right from the dashboard. This helps me analyze how well we're doing compared to our budget and sales and make informed decisions.The Room Rate module is nice and easy to use. It allows us to quickly adjust room rates.
CONSWell, it's okay, but if you added a dark mode, it would be easier on my eyes when I work on night audits for too long.
Musonda
Hospitality, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2021
Hotel services at your fingertips
It is now easier to handle client's requests, especially during peak hours of business. Everything is digital so its easy to keep track of orders and requests.
PROSIt eases the process of check in to the hotel. you no longer have to wait in a long queue just to get yourself a room.
CONSThe app is not free, therefore users have to download on to their device but will in addition need to pay for it. Also their system is very slow.
Vendor Response
Dear Musonda, we appreciate your feedback and continuously improve HotelFriend system to the highest standard. With regards to Concierge App pricing, you can access majority of its functionality at no additional cost by selecting our Grow Package. Meanwhile, your guests can always use Concierge app for free.
Replied May 2021
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
HotelFriend Review
easy to use, inexpensive, great format for adding tours to holiday packages
CONSthe interface took me a while to get the hang of
Vendor Response
Thank you for the review. We appreciate it.
Replied July 2021
Alexander
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed March 2024
Umständlich, verbuggt und nicht up to date
HF ist ein Programm wie man es als Hotel nicht gebrauchen kann. Rechnungen können nicht geändert werden, Zahlungen müssen immer vollständig zurück erstattet werden, es ist nicht möglich nachträglich Discounts zu geben oder ein Frühstück zu entfernen ohne die Zahlung vollständig zu stornieren und im Anschluss nochmal zu belasten (völlig realitätsfern). Rechnungen werden zudem automatisch ausgestellt wenn der Gast sich seinen Kontostand in der App ansieht, was erneut zu Problemen führt wenn er keine Rechnungsadresse angegeben hat. Self Checkin Kiosk stürzt regelmässig beim CheckIn Prozess ab und die Gäste können den Prozess nicht mehr neu starten weil der Code pro Reservierung nur ein einziges Mal fuktioniert. Abgesehen Davon ist es völlig verbuggt, Leistungen werden bei Zimmerumzug einfsch mehrfach aufgebucht, Preise geändert etc. pp.
PROSIm Verkaufsgespräch wurden viele tolle Sachen versprochen. Von Webbapp über Self Checkin etc pp
CONSDie versprochene Anbindung an die GDS Systeme ist nicht existent und wird nie kommen weil der integrierte Channel Manager viel zu alt ist.
Reason for choosing HotelFriend
Wir sind nach 2 Monaten direkt wieder weggewechselt. Wir haben durch die Benutzung vin Hf zu viel Geld verloren mangels Connectivität und weil wir Geld zurückerstatten mussten für eine Rechnungakorrektur.
Jane
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
HotelFriend has truly changed the game for us
Our hotel has seen a remarkable 70% improvement in room distribution. The system's features made it easy to manage and sell our rooms with ease, resulting in increased revenue and guest satisfaction
PROSWith centralized control and automation, we have seen a great increase in productivity, which was impossible with our old software
CONSWe like everything. Nothing to add. It was quick and easy to set up.
Hüttermann
Recreational Facilities and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
An practical and manageable Pms Tool
I met the owner of the program at the ITB (tourism fair in Berlin, March 2019). I take a look for a new hotel software for my little Hotel. My old pms is not usable for my issue.I hat to use so many different programs that had to be operated side by side, that i did not look through. At least they are looking for a simple, intuitive solution to manage my Hotel. We have Bad an short demo with the rep, at which the program was presented. After that there was a test phase (14 days) in which the program could be tested.
PROSI see the payments of the guests,the management of daily tasks I realise which guests have booked breakfast. Analyzes for the finances of the hotel are live online and as lists to print
CONSI like the service an d that i could Print the analyze
Reasons for switching to HotelFriend
The old pms was an old software and couldnot updated.
Vendor Response
Dear Rose, thank you for the feedback.
Replied November 2019
Richard
Leisure, Travel & Tourism, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Great software with many possibilities
I'm very satisfied. The cooperation is very good.
PROS- all data is in the cloud, the software runs in the web browser - the software is very easy to use, very intuitive, even fun - there are many hints in the software for the operation, you can´t do anything wrong - a series of tutorials to help you understand and great customer support - there is a separate app and an own channel manager, which are included in the purchased package - simple training of the staff (we looked at it together and since then there were no questions from the staff)
CONSWe have not found anything yet. It is very convincing.
Vendor Response
Thank you for the review, we appreciate it. Our support team continues to import your data into the system and will contact you soon.
Replied May 2019
Devashish
Marketing and Advertising, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
HotelFriend would typically praise its ease of use
HotelFriend would typically praise its ease of use, comprehensive features, reliable performance, and excellent customer support. Users might also highlight its ability to streamline operations, enhance guest satisfaction, and ultimately increase revenue for hotels and resorts.
PROSHotelFriend would typically praise its ease of use, comprehensive features, reliable performance, and excellent customer support. Its ability to streamline operations, enhance guest satisfaction, and ultimately increase revenue for hotels and resorts.
CONSNothing, all things are good and i love there services
Carina
Banking, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Perfect Business Software
The learning platform is very suitable for companies that want to train their employees. The platform is simple and there is a wide variety of training courses that can be easily conducted online.
CONSAs an active user of the software, I have no negative points about the learning platform.
Vendor Response
Dear Carina, thank you for the feedback. We appreciate it.
Replied November 2019