All WebRezPro Reviews

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User Profile

Marianne

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro

PROS

Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software!

Bill

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Good property software for a seasonal business.

Very good so far in our 3rd year using this software. The employees are still happy.

PROS

Offers an offseason discount on the subscription and the customer service is outstanding. Native English speakers (Canadians) that are very easy to understand.

CONS

There are things that other programs have but this surprisingly still does not have. They take suggestions on improvements and some customer service employees comment that it is a really good idea but, the changes are slow or do not happen often enough.

Reason for choosing WebRezPro

Seasonal rate offered and unlimited customer service calls are included with the monthly rate.

Reasons for switching to WebRezPro

Cost and the product we had was not being supported any longer.

Natalie

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Wedding Manager

PROS

Customer service is second to none. staff is knowledgeable and efficient.

CONS

Loading rates can be cumbersome but overall a great system

James

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2022

Easy to use Software

PROS

Its easy to set up. There is Interface with the CHannel Manager to get an overall snapshot of the room calender. It is also Easy to Check In and Check out guests.

CONS

If all rooms are occupied, for me to swap rooms, I will need to do a temporary change of stay date to free up one room, for the move. This creates an extra step. I hope the Development team will provide a 'temporary' unallocated room status for the clerk to temporarily place a room.I also need to Add Credit Card as a Payment type, without having to know the 16 digits to key in. THis is because the guests gives us the physical card to charge. Once we return the physical card back, the print out does not show the full 16 digits. Although we have used Credit Card, we are unable to fill the digits in the system.

Geeske

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed January 2024

User friendly and lots of functionalities

Very good, easy to use booking engine for our small property, that get's used on a daily basis without many issues.

PROS

Webrez is a platform that is very easy to use with a lot of possibilities for users to adjust the functionalities to their own liking. The longer you are using the platform the better you can adjust it to your specific usage.

CONS

Some of the integrations could be working more smooth, but this depends on the other platforms as well.

Reason for choosing WebRezPro

We are a small property and any bigger, more complicated and more expensive booking engine would be too much for our needs.

Vendor Response

Thanks for your great review of WebRezPro! We're delighted you find our platform user-friendly and adaptable to your specific needs. We acknowledge the feedback on integration smoothness and are committed to enhancing these connections. It's fantastic to hear our booking engine effectively supports your small property's daily operations. Your choice of WebRezPro for its simplicity and cost-effectiveness is exactly what we aim to provide for properties of all sizes. We value your insights as we continually refine our service. Thanks for choosing us, and we're here for any further support you might need.

Replied February 2024

Cathy

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Property Management the Easy Way!

One of the biggest solutions that Web Rez Pro has provided is an accuracy of transaction history so that we can see when a reservation is altered who the person was, the date and the details of what was changed. This is especially fantastic when we have guests calling to book over the phone and we can see in real time the activity. It's also really nice to have such an easy ‘modification’ of a transaction should there be a change or need to adjust any of the pricing or taxes based on actuals, especially since we are in Mexico and have to convert our Pesos transactions based on the daily exchange rate, which is frequently different from the time of the quote or the first payment to the second payment. Honestly, the support is so far above standards it's amazing and no other platform provides the quality of service that is direct. It's so nice to not be fielded through a call center and waste time trying to get responses or assistance!! Live representatives that are experts allow us the freedom to do our job and focus on the face to face hospitality for our clients. I feel like we know the staff and they are quick to answer in great detail any questions or doubts and as a ‘dinosaur of technology’ that is priceless!!

PROS

As a small business owner, we have found the integration, training and support such an extremely important value that Web Rez Pro has provided to our company. When we first started we were so thrilled to have a fantastic calendar to utilize and see our occupancy in a snapshot view. Then we quickly realized that the customized reports were a huge time saver for our staff. We have used 6 other programs and this is by far the easiest to use, train your staff and the implementation from booking a reservation through the housekeeping department and maintenance. The implementation was so easy that we had 6 people trained within the first day! The automated emails are an amazing time saver as well! Thank you!!

CONS

I can’t say that there is a true negative; however, we are in Mexico and the only ‘wish’ I have is if we could have dual currency so that we could utilize the accounting features that are provided. My second wish is if we could track customer reviews more easily and keep as part of our history on our website which would be most valuable.

Reason for choosing WebRezPro

We researched over 15 companies and the value and service was an enormous benefit; along with the and flexible cost per room that Web Rez Pro provided was an enormous savings compared to other companies for the same services!

Reasons for switching to WebRezPro

We wanted more control over the details of transactions as we have a clientele that spans over 23 years in our boutique market and we wanted a more personalized platform with which to work from. Additionally, the other platforms did not allow us to customize our units as individual Condo's, Villas & Penthouses which we needed and the others more more 'Room Reservation' as in a typical hotel establishment and we are more unique.

AnaLisa

Leisure, Travel & Tourism, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

WebRezPro PMS Review

Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us. What I mentioned about everything I liked most about WebRezPro was everything we didn't have with our former reservation software company. And the biggest and most crucial piece of WebRezPro that makes me push this company to others in the travel industry, is the customer support. I have never called for support (during working hours of course) and had no one answer. You all rock! From [SENSITIVE CONTENT HIDDEN] (our sales consultant) to [SENSITIVE CONTENT HIDDEN] (my implementation coach), and support staff team members like [SENSITIVE CONTENT HIDDEN]...you make my life so much easier!!

PROS

I love everything about the software! It is so user-friendly that even this "old school" lady can use it. The first part for me was making the reservations online and off. It is desk-clerk friendly and traveler-friendly which ultimately makes it easier for my staff and customers. The second part has to be the email set-up for constant communication with my travelers. And the third, but not the last nor least, would be the integration of OTAs. All of this makes my life so much easier, and I finally sleep through the night without worry about my properties!

CONS

The only thing would be the integration with HomeAway, but I can do without for what I am getting upfront with your system.

Reason for choosing WebRezPro

I had friends who were already using WebRezPro and Iiked it a lot. I had my first meeting with [SENSITIVE CONTENT HIDDEN], was extremely impressed with his knowledge base and understanding of my lack of knowledge, and the rest is history!! Thank you all!!

Reasons for switching to WebRezPro

No customer support except by email to show us were to find and fix our problem in the online manual and a small if nonexistent report system. A nightmare!

Shawnda

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

Getting the Job done well

My overall experience has been pleasant. Most of the features make sense after I've asked, or I've been able to poke my way around and figure them out. The system interfaces with our restaurant fairly well, which is nice for when guests want to charge their meal to their room. Overall, pretty good system!

PROS

I like most of the features- I'm particularly fond of the Tape Chart/Calendar. I use this the most, and it was one of the most important features in our considerations for getting this system. It's fairly easy to use, and it's very clear when trying to "see" availability.

CONS

Editing reservations: While I understand what reasons there may be for it, having the "Change" and "Edit" features on reservations gets frustrating. Especially when it's just adding a note, or adding a day to the reservation. I'm used to AutoClerk- I'm used to being able to make changes, without having to switch between 'edit' and 'change'- when the guest is on the phone and jumping all around, this can be flustering.

Reasons for switching to WebRezPro

Our General Manager didn't like our previous system- which is a bit clunky. He was also wanting more marketing features, but that second part didn't work out as originally planned.

Elizabeth

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Great support team

We needed a more sophisticated system with accounting integration as we grew. This program handles it very well and things run smoothly.

PROS

The support team is always friendly and patient when we call in. The program, once you understand how its laid out, is easy to maintain and update. i.love the accounting integration as well.

CONS

Would love it if there was better integration with VRBO like there is with AirBnB. But I understand the hang up is not with WebRezPro so much as it's with the VRBO platform. Hopefully that will be worked out eventually. In the meant there is an easy work around.

Reason for choosing WebRezPro

Better system, better integration options, accounting segment and nice staff!

Reasons for switching to WebRezPro

Needed a more sophisticated system that could grow with our business.

Kelly

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Ingonish Chalets

Excellent.

PROS

The ease of use. Anyone can use this software

CONS

There are some features that I would like to see added but nothing major

Reason for choosing WebRezPro

Combunation of Customer service, pricing and ease of use.

Eric

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Robust and Affordable

WebRezPro handles all of the high and critical tasks that I could reasonably expect from a PMS / Online Booking system. When COVID hit and everything changed overnight, I was SO GRATEFUL that I could radically change my rate / booking policy combinations (sometimes daily), what rates were active, what just went dead, who was failing or coping, and keeping track of what guests booked from what channel with what policy, etc. I can through relatively unscathed, and I COULD NOT have done it without a solid system to back me up. They are a reliable partner.

PROS

I've been with WRP for 7 years now and they definitely change with the times. You're not going to be waiting on that update forever with these folks, and sometimes another company might be first, but they won't be very far behind, if not the leader. I do a lot of variable pricing, use any channel I can get my hands on that is bidirectional AND treats my guests well when there's a problem (looking at you, VRBO) , have multiple upsell services and items, and like to send specific correspondence based on the type of reservation rather than the general list of conditions that leaves everyone wondering. Has a great housekeeping module and the accounting side is easy. Their pricing is fair, simple, and very competitive. You can pay a lot more for the same or less.

CONS

This is both a pro and a con. They have a switch for almost everything so no matter how you run your business, they can tailor WRP to your environment. That said, they have a lot of switches, so be careful with your initial config. The booking engine could be just a little more slick, like having a dynamic total for the current reservation and options selected. I believe they are working on this, and while some of their competition has this, the competition often lacks more important features to drive revenue. (I've looked at a lot of PMS software.)

Reason for choosing WebRezPro

Feature set and price.

Reasons for switching to WebRezPro

Lack of featurs

Lyn

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Best decision

We are a 43-room family-owned hotel and came from a manual reservation system. WebRezPro was a life-saver. It's designed for many types of uses and easily adapted to our small property and staff. The "Pro" staff was awesome to work with during the transition and have always been there to assist, sometimes even late at night to answer questions (via email). They're willing to work with us (for a cost) on personalizing what we need; multiple employees are knowledgeable and available to answer questions. Installing Pro was the best thing that happened to our small property. Our business had grown to the point of needing a front-end system and Pro was there at the right time from a recommendation. I can't think of how we'd be struggling right now if we hadn't found WebRezPro.

PROS

It is easy to use. Once we figured out how the system was designed, it was easy to decide how to best fit our needs. Screens are easy to follow, drop-down menus are good. The videos are a plus when you're trying to train a half-dozen employees how to use the software. Each can progress at their own pace.

CONS

The "help" option needs to be broadened on the "search" level. I have never gone there and found what I was looking for, even trying to use multiple words. We need good/quick access to our "do not rent" guests but history is not easily accessible. Some of the menu items don't have videos. The hardest part of adapting to the software was understanding the intent of the individual procedure so that we would be able to use it based on what we need to pull from it.

Liz

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2017

Best decision we made for room sales

We have been with webrez pro for 2 years and have seen a huge increase on our room sales. Not only is the system easy to implement but efficient and user friendly to all who use this to make reservations. The customer support is the best that I have seen - quick response, easy to understand and more importantly helpful. I highly recommend this product to any business who is considering online reservations.

PROS

Easy to work with, integration with other systems (Maitre D', Expedia and other 3rd party booking systems). Customer service is the best that I have seen.

CONS

the integration with 3rd party booking sites is not complete- certain important booking options are left out of the booking leaving us to pick up the slack and have to contact the guest directly. there is talk that emails may not be integrated between expedia and webrezpro....and really hope this does not happen.

Vendor Response

Liz, thank you for your kind words about WebRezPro and our support team. We appreciate your feedback and, as always, welcome your questions and comments so that we can make WebRezPro even better. We would like to take this opportunity to let you know that we looked into your concern regarding emails between WebRezPro and Expedia no longer integrating. We can assure you that this is not the case and that you will continue to receive the emails. Thanks again for the wonderful feedback!

Replied January 2017

Kim

Hospitality, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2020

WebRez Pro Review

We are very happy with the level of support & attention to our account that WebRezPro provides. It is comforting to know that they are so quick to respond to the challenges we encounter.

PROS

Being an independent property, I find that the software offered a number of tools that I had found with branded properties I have used before. It is super easy to onboard new employees and get them using the software efficiently.

CONS

Our challenge with WebRezPro is in the group tools. We find it very cumbersome to have so many different places to enter the same data (cxl policy, guarantee policy, market, source) when it could just be on one screen and carried thru. Also having to create an allocation for each date range is a lot of work when other systems just use a grid of room types and dates with block/ pickup/ allocation/ rate. It would also be helpful if the allocation screen showed more than the 1st 14 days. We realize our property is likely a lot heavier on the group block usage than other properties may be, but since the majority of our time is spent managing groups, it would save us a lot of time if this section was improved.

Reason for choosing WebRezPro

Our restaurant partner on-site required a product that their POS could integrate with and this was a feature WebRezPro had that the other platform did not.

Hayley

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

The one and only solution that isn't tied to one payment processing company!

It helps me keep organized and on task !

PROS

This system is one of a kind. After months of research and getting the runaround from other big companies, only to find out their system only works with one payment processor at insane rate, I found WebRezpro. You will not find a program this user friendly , at this price, that lets you use multiple integrations.

CONS

The online Calendar view could be upgraded for ease of use for guests.

Reason for choosing WebRezPro

More business integrations

Reasons for switching to WebRezPro

Price and software bugs.

Penny

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Exactly what we were looking for!

WebRezPro has been a wonderful addition to our business. Their program is easy to use and fits well with our type of business. If we ever have any questions or issues the customer support is the best! When we call we usually talk to someone immediately. If there are times when we don't get someone right away or if we send an email instead they are always quick to respond.

PROS

Ease of use, Economical, Training videos - and if you can't find what you are looking for with the training videos their customer service is great!

CONS

I can honestly say nothing. We are very happy with this software.

Reason for choosing WebRezPro

Logical was extremely expensive!!! WebRezPro was exactly what we needed and it was very affordable which for a small property owner like us, every penny counts. We have been approached by other companies over the years to switch, let them give us a tour of what they offer and such and we have never even considered looking at another alternative. We are very happy with WebRezPro.

Richard

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2022

Solid Management Tool

PROS

Easy to learn, simple yet powerful format,

CONS

could use a few reports like a 5 year average. HK report could be more functional but is nice feature. maintenance app would be awesome if it would contact maintenance team (preferably by text) when a problem is reported.

Reason for choosing WebRezPro

price and flexibility of the product.

Reasons for switching to WebRezPro

We outgrew the platform.

Juliane

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2020

Review (not sure why I have to give a titel...)

good. I just wish they had not developed the new platform. The previous one was sleek and streamlined. Now everything is puffy, seems cluttered with pulldown and pop ups. A pain for a busy front desk . All you want when it gets busy is a one pager with all the infos you need to enter clearly visible. The new platform just does not do this. Just made everything slowr and is a pin to handle in a busy shift. also, every time they introduce new features they are buggy with things not working that used to be no issue with the previous version. It is not the best of all options to have us as the client testing their new developments.

PROS

it does what is is supposed to do - (for the programmers of this questionnaire: it is a bit frustrating to force people to enter more text here. I said all I had to say with the one sentence above). thanks

CONS

getting more and more cluttered with the new platform version that is just released

Deborah

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

WRP Great Product

We have used Webrezpro to manage all of our bookings since 2015. As we were operating with a manual - paper and pencil approach to bookings prior to this it has saved a lot of time.

PROS

The software has the type of flexibility that we need to run a small rural resort where staff is hard to come by so we needed to create a lot of unique setups. Was easy to train the staff to use this product. It has been working well for us since 2015.

CONS

Would be nice if we could get the same type of flexibility in the software with the housekeeping as on the sales side.

Reason for choosing WebRezPro

Canadian based, flexibility of the software met our needs.

Leah

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed April 2019

Smaller Motel

I have found it fairly easy to use. Used it now for almost 3 years. Theres still things that aren't how I like it. But have learned to operate it around those limitations

PROS

Once set up , its easy to use. And it is compatible to some sites that integrate with it.

CONS

It is not as easy to change things to the way you want it. You get instructions on how to do it yourself, with no follow up to see if you need any more help.

Vendor Response

Leah, thank you for your review, we value your feedback! We are happy that you like the overall functionality of our system and find it easy to use. As always, our support team is here to help so please reach out to us via telephone or email at any time and we will assist you.

Replied April 2019

Chris

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Very capable, if complex

I operate a 28 room hotel. My business is probably smaller than most who use it. For smaller operations, other products may be better suited.

PROS

It does a great deal with few defects. It's rare to find software as defect free as WebRezPro, which is good because your business is at stake. Uptime is very close to 100% - in 12 years, I only had a problem once, which lasted 15 minutes. Service is excellent.

CONS

It is complex, a byproduct of its vast functionality and customizability. Training staff to use it takes time, but the payoff is worth it. WebRezPro saves me money in the longer term.

Jeremy

Hospitality, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2022

WebRezPro - Amazing Value for Cloud based PMS

PROS

WebRezPro has the best support staff in the business. I also find the reporting capabilities far superior to expensive PMS products such as opera.

CONS

The calendar on the top right corner of the platform does not stay open when you log out and log back in. Also REALLY need to upgrade the package (add ons) display on the booking engine. There should be a better section where hoteliers can sell flowers, chocolate strawberries with images, ect.

Kristie

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

WebRezPro, Good Resort Tool

Very good. Other than a wait on the phone to get a representative, they are very helpful when you need to call for support. They do upgrades that are helpful.

PROS

Booking reservations is very easy. The system has all of the basic needs.

CONS

Could be more innovative in the housekeeping/maintenance systems. Need an area for changes/challenges that is visible at a glance, such as directives that can be added to the daily report.

Reason for choosing WebRezPro

WebRezPro offered the best overall system to meet our needs.

Gair

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2019

User Friendly

WebRez has always been ready to respond to our requests and questions. I am very happy with the WebRez.

PROS

Being new to the hospitality business, WebRez made it easy for me to learn the system with video tutorials as well as amazing customer support. The system has made it easy to train staff. The accounting side easily allows for daily reconciliations.

CONS

The only issue we have is the systems ability to add POS items. When entering from teh drop down menu, int can become very time consuming.

Christopher

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

SOOOO Very Happy

I would *highly* recommend WebRezPro to anyone that owns a hotel or lodging business.

PROS

Hands down it's the customer service. Don't get me wrong, the integrations with other companies is outstanding and that's what initially attracted me to WebRezPro and once you get it setup everything works *really* well, but my favorite part is definitely the customer service. They are quick, thorough, patient and just plain amazing!

CONS

The software is super complex so it takes awhile to get the hang of it and the training videos are recorded with a computer's voice which makes them difficult to understand at times and SUPER boring.

Showing 1 - 25 of 184 Reviews