# Hostaway Software Reviews, Demo & Pricing - 2026 > Review of Hostaway Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/hotel-channel-management/hostaway-profile --- [Home](https://www.softwareadvice.com/) / [Channel Management Software](https://www.softwareadvice.com/crm/channel-management-comparison/) / Hostaway Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/)[Alternatives](https://www.softwareadvice.com/hotel-management/hostaway-profile/alternatives/) # Hostaway Review Custom quote 1 plan Wondering if Hostaway is right for your organization? Our Channel Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Hostaway 4.8 [(1577)](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/) Pricing Pricing available upon request ### About Hostaway Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth. Grow your business, manage all reservations, automate guest communication, sync listings across channels like Airbnb and Vrbo, and boost direct bookings from one unified platform, saving you up to 60 minutes per reservation. What You Can Do With Hostaway: \*Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google) \*Real-time sync on availability, pricing, and calendars across all connected channels. \*Manage all reservations and conversations in one unified inbox. \*Automate 93% of repetitive guest communication with AI Replies. \*Increase earnings by 25%+ with Dynamic Pricing. \*Track performance with advanced reporting and insights. \*Self-serve Owner Portals and automated statements for professional, transparent owner reporting \*Connect your 200+ tools through powerful integrations. \*Create or connect your own direct booking website to cut OTA commissions Everything works together, so you don’t have t... o. Why Hosts Choose Hostaway: Built for property managers and hospitality brands scaling from 5 to 500+ properties, Hostaway grows with you. Knowing that 24/7 hospitality needs immediate assistance, Hostaway provides: \*Award winning 24/7 phone support, with help always a call away. \*A comprehensive Help Center for self-service. \*A 97%+ customer satisfaction rating. \*Global, multi-language team coverage for local understanding. When something matters, you get real help, fast. Get Started: Get Hostaway and experience a smarter way to manage your vacation rental business, one that’s built to scale with you. Wondering if Hostaway is right for your organization? Our Channel Management Software selection experts can help you in 15 minutes or less. ## Hostaway User Interface ## Popular Hostaway Alternatives Main Product Hostaway 4.8 [(1577)](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.56Value for money - 4.72Customer support - 4.65Functionality Pricing Available upon request Get Price Alternative Product [Guesty](https://www.softwareadvice.com/hotel-management/guesty-profile/) 4.4 [(480)](https://www.softwareadvice.com/hotel-management/guesty-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.17Value for money - 4.25Customer support - 4.38Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Jurny](https://www.softwareadvice.com/crm/jurny-profile/) 4.5 [(45)](https://www.softwareadvice.com/crm/jurny-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.53Value for money - 4.59Customer support - 4.56Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Buildium](https://www.softwareadvice.com/property/buildium-property-manager-profile/) 4.5 [(2232)](https://www.softwareadvice.com/property/buildium-property-manager-profile/reviews/) Ratings Breakdown - 4.32Ease of use - 4.37Value for money - 4.43Customer support - 4.27Functionality Pricing Starting at $62.00 per month Get Price Alternative Product [ResMan](https://www.softwareadvice.com/property/ensoware-resman-profile/) 4.6 [(602)](https://www.softwareadvice.com/property/ensoware-resman-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.63Value for money - 4.44Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [DoorLoop](https://www.softwareadvice.com/property/doorloop-profile/) 4.8 [(705)](https://www.softwareadvice.com/property/doorloop-profile/reviews/) Ratings Breakdown - 4.69Ease of use - 4.68Value for money - 4.84Customer support - 4.69Functionality Pricing Starting at $69.00 per month Get Price ## Hostaway Pros and Cons We analyzed 1,577 verified reviews for Hostaway to find out what actual users really think. Select to learn more Responsive And Knowledgeable Support Hostaway offers responsive customer support with knowledgeable agents who assist users through setup and ongoing questions. Many users appreciate the professionalism, patience, and availability of the support team, noting that issues are addressed thoroughly and guidance is provided through various channels, including live calls and dedicated account managers. Personalized Onboarding Assistance Hostaway's onboarding process is highly praised for its structured, personalized approach. Users highlight the helpfulness and expertise of onboarding specialists, who guide them step-by-step, answer questions, and provide tailored support to ensure a smooth transition and understanding of the platform’s features. Intuitive And User-Friendly Interface The platform is recognized for its intuitive, user-friendly design that makes managing properties straightforward. Users find the dashboard easy to navigate, appreciate centralized controls, and value the ability to handle multiple aspects of their business from one place with minimal learning curve. Messaging Functionality Limitations Messaging features in Hostaway are frequently criticized for lacking translation, slow message syncing, and limited mobile app capabilities. Users mention missed or delayed messages, difficulty managing communications across channels, and a less intuitive inbox compared to other platforms. Complex And Costly Pricing Users report that Hostaway's pricing structure is confusing, with hidden fees, unexpected charges, and a lack of transparency. Many find the software expensive relative to its features, and some have experienced billing issues, difficulty canceling, and dissatisfaction with the value received for the cost. Limited Website Customization Options Hostaway's website customization is seen as restrictive, with users noting limited control over images, fonts, and color schemes. There are complaints about the inability to fully personalize guest portals, upload logos, or easily adjust layouts, making it challenging to tailor the site to specific branding needs. ## Hostaway Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Hostaway Features - Popular features found in Channel Management Calendar Management Campaign Management Data Synchronization Dynamic Pricing Incentive Management Lead Management Multi-Channel Distribution Order Management Partner Portal Pipeline Management - More features of Hostaway Access Controls/Permissions Accounting Activity Dashboard Activity Tracking Alerts/Notifications API Appointment Management Availability Indicator Availability Management Billing & Invoicing Billing Rate Management Booking Management Booking Notes Built-in Accounting Calendar Sync Catering Management Channel Analytics Channel Management Collaboration Tools Commission Management Communication Management Contact Management Content Management Credit Card Processing CRM Customer Database Customer History Customer Support Customizable Branding Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Discount Management Document Management Drag & Drop Electronic Payments Electronic Signature Email Management Email Templates Employee Management Event Calendar Expense Tracking Extended Stay Financial Management For Hospitality Industry For Vacation Rentals Front Desk Management GDS/OTA Integration Guest Check-in/Check-out Guest Communications Guest Experience Management Guest Tracking Housekeeping Management Inbox Management Inventory Control Inventory Management Inventory Tracking Invoice Management Listing Management Loyalty Program Maintenance Management Maintenance Scheduling Marketing Automation Marketing Management Mobile Access Mobile App Multi-Channel Campaigns Multi-Channel Management Multi-Channel Marketing Multi-Channel Sync Multi-Currency Multi-Language Multi-Location Multi-Property Occupancy Management Online Booking Online Payments Opportunity Management Owner Portal Owner Statements Partner Management Payment Processing Performance Metrics Point of Sale (POS) Price/Margin Management Promotions Management Property Database Property Management Rate Management Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Updates Referral Management Reminders Reporting/Analytics Reporting & Statistics Reservations Management Restriction Management Revenue Management Reviews Management Role-Based Permissions Room Booking Room Inventory Sales Reports Search/Filter Short/Long Term Rental Single Property SMS Messaging Spa/Activity Management Task Management Tax Management Template Management Tenant Portal Tenant Screening Third Party Booking Third-Party Integrations Transaction History User Management Website Integration Website Management Workflow Management Work Order Management ## Hostaway Integrations Stripe Integration rated 4.6 from 227 reviews PriceLabs Integration rated 4.8 from 203 reviews Vrbo Integration rated 4.1 from 83 reviews Turno Integration rated 4.5 from 41 reviews Breezeway Integration rated 4.7 from 19 reviews Beyond Integration rated 4.6 from 15 reviews See all 51 integrations ## Hostaway User Reviews Overall Rating 4.8 Ratings Breakdown 5 87% 4 9% 3 2% 2 1% 1 2% Secondary Ratings Ease of Use 4.6 Value for money 4.6 Customer support 4.7 Functionality 4.7 Catalin B. Verified reviewer Hospital & Health Care 2-10 employees Used daily for less than 6 months Review source Reviewed May 2026 Fantastic onboarding journey 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use, AI, sync with Airbnb VRBO Google, the onboarding with Fatih who is amazing and always patient and calm and knowledgeable Cons: \- overbookings on the integration phase , - would love to print directly all recent bookings / checkings without exporting cvs , improvement suggestions: compliance Reasons for choosing Hostaway relationship price capabilities they dont integrate organically w some channels Reasons for switching to Hostaway AI , more improved features such booking engine and more channels , Read More AH Ashley H. Verified reviewer Hospitality 2-10 employees Used daily for less than 6 months Review source Reviewed June 2026 Going Great, So far! 5 Ratings Breakdown 5 Ease of use 4 Functionality Pros: What I liked most about Hostaway was the ease of use and how intuitive the platform is overall. The calendar sync has worked well across our booking channels, helping keep availability updated in one place. I also like the website booking widget, which makes it easy to accept direct bookings and display availability on our website. Overall, it has simplified managing multiple homes from a single platform. \[sensitive content hidden\] our onboarding specialist, was especially helpful throughout the process. She was patient, knowledgeable, and adapted her training style to fit how I learn. She allowed me to take the lead while she screen shared and guided me through the software, which made it much easier to understand the platform and feel confident using it. Cons: One downside was the initial onboarding and setup process. During our initial implementation, the system was not configured correctly, which caused availability to be displayed when the homes were actually unavailable. This created some confusion and booking inquiries for dates that should have been blocked. Once the issue was identified and corrected, the system worked as expected. Reasons for choosing Hostaway I chose Hostaway over other options because it felt the most natural and user-friendly. The platform was easy to navigate from the start, and the features I needed were straightforward and intuitive. Compared to other systems I evaluated, Hostaway felt less complicated and offered the right balance of functionality and ease of use for managing our homes. Read More EK Evan K. Verified reviewer Real Estate Self-Employed Used daily for less than 2 years Review source Reviewed May 2024 Excellent knowledge and very helpful 5 Positive. I like the fact that I can call and get support usually in the same day. Ratings Breakdown 5 Ease of use Previously 4 5 Value for money 5 Customer support 5 Functionality Pros: \[sensitive content hidden\] helped me figure out the financials section and correct many errors that I had with my listings to make sure to run accurate financial reports. Cons: It is a little expensive and there have been a few growing pains with the constant upgrading and changing of the software. Financials were a challenge for me as a I am not an accountant/bookkeeper. The email replies to issues are often not helpful or successful. Usually need to schedule or make a phone call or the issue remains unsolved for weeks in waiting for replies, etc.. Read More HH Hans H. Verified reviewer Real Estate 2-10 employees Used daily for less than 6 months Review source Reviewed May 2026 Happy with Hostaway 5 I had an outstanding experience working with \[sensitive content hidden\] at Hostaway. From start to finish, \[sensitive content hidden\] was incredibly kind, supportive, patient, and extremely knowledgeable. She took the time to walk us through the entire setup process for our property listings and made sure everything was connected properly across all major booking platforms, including Airbnb, VRBO, and Booking.com. What really stood out was her professionalism and willingness to help every step of the way. No question was too small, and she always explained things clearly and thoroughly. Setting up and syncing multiple listing platforms can be overwhelming, but \[sensitive content hidden\] made the entire process smooth, stress-free, and easy to understand. Her expertise and customer service exceeded our expectations, and we truly appreciate the dedication she showed in helping our business get fully operational. Hostaway is fortunate to have someone like \[sensitive content hidden\] on their team. Highly recommend \[sensitive content hidden\] to anyone needing assistance she delivers exceptional customer service and genuinely cares about helping clients succeed. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We’ve had a very positive experience using Hostaway for managing our vacation rental properties. The platform is user-friendly, efficient, and makes it much easier to manage listings across multiple booking channels like Airbnb, VRBO, and Booking.com all in one place. One of the biggest advantages of Hostaway is the seamless channel integration and synchronization. It helps prevent double bookings, keeps calendars updated automatically, and simplifies the entire management process. The automation features save a tremendous amount of time and make day-to-day operations much more organized and professional. Another standout feature is the excellent customer support. The team is responsive, knowledgeable, and genuinely committed to helping users succeed. Anytime we’ve needed assistance, the support staff has been patient, informative, and quick to resolve issues. Hostaway has helped streamline our business, improve efficiency, and make property management far less stressful. We highly recommend it to anyone managing short-term rentals and looking for a reliable, professional property management platform. Cons: At this time, we honestly do not have any negatives to report about Hostaway. Our experience has been very positive overall. The platform has been reliable, easy to use, and extremely helpful for managing our property listings across multiple booking channels. The integrations work smoothly, the automation tools save us a lot of time, and the customer support team has been excellent whenever we’ve needed assistance. So far, Hostaway has met or exceeded our expectations, and we look forward to continuing to grow our business using their platform. Reasons for switching to Hostaway Talkguest was very difficult to navigate and very little support from customer service, including limited availabilty to have live support. Read More MB Mia B. Verified reviewer Leisure, Travel & Tourism 2-10 employees Used daily for less than 6 months Review source Reviewed May 2026 Where Excellence Means Business Success 5 Excellent support with a very satisactory experience. Looking forward to much success in the very near future. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease of onboarding and the genuine hospitality that I felt begining from my first conversation to my onboarding manager. The Dashboard is very easy to follow. Cons: At first it was calling for Customer assistance. It appeared that they are a growing company experiencing growing pains. Different times of the day are less busy. I prefer to wait and speak with a life person instead of a robot. I don't do well with robots. Reasons for switching to Hostaway The Lodgify dashboard was a bit difficult to work with. Specialty the Calendar. Read More MM Mary Boone Wellington M. Verified reviewer Real Estate 2-10 employees Used daily for less than 12 months Review source Reviewed May 2026 GREAT Partner for STR 5 excellent partner, good metrics, great phone support-especially \[sensitive content hidden\] who comes through for me with all my customer service questions Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Great phone support, always relevant and helpful. Keeps my calendar organized so I can focus on guest welcome Cons: Waiting for a helper on the phone at certain times of day. Once I get someone, they are knowledgable and sort out all difficulties easily Reasons for choosing Hostaway phone support not robust-good 24/7 phone support at Lodgify Reasons for switching to Hostaway phone support not robust-good 24/7 phone support at Lodgify Read More KP Keelan P. Verified reviewer Real Estate 2-10 employees Used daily for less than 6 months Review source Reviewed May 2026 Amazing Coach "\[sensitive content hidden\] " 5 \[sensitive content hidden\] is awesome. He explains everything in great detail. Im Happy to have him coach me. I look forward to learning more. Ratings Breakdown 5 Ease of use 4 Value for money 2 Customer support 5 Functionality Pros: It offers everything I need to help automate my listing and saves me time and stress. I feel it will help me expand. Cons: I had a difficult time getting my on board started. I find it difficult to talk to someone immediately when I have a question. This was before \[sensitive content hidden\] started helping me. I do find the onboarding a week or so out which is to long. Reasons for choosing Hostaway I found it a better fit for me and my business. Reasons for switching to Hostaway more integrations offered. tailored more to my needs Read More LB Lucy B. Verified reviewer Hospitality 2-10 employees Used daily for less than 6 months Review source Reviewed May 2026 Onboarding process 5 Very good so far. The onboarding process was thorough and comprehensive. The software opens up many opportunities for us a business. There are a couple of areas in which more flexibility would be hugely helpful (eg around multiple night discounts and check in time as described above). Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Excellent onboarding process with a very diligent onboarding specialist who took the time to talk through things carefully and in detail. Cons: Some components are a little bit inflexible (e.g i would like to offer discounts on multiple night stays during the week but not at weekends, and we couldn't find a solution for this). Secondly, I would like to continue offering 3.30pm as a check in time which bests suits our cleaning schedule and customer expectation, but they only give options for 3pm or 4pm. Reasons for choosing Hostaway They had been reviews from existing customers Read More AM Anish M. Verified reviewer Real Estate Self-Employed Used daily for less than 6 months Review source Reviewed May 2026 Amazing Onboarding Experience 5 Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: \- \[sensitive content hidden\] was a really friendly, knowledgeable and helpful onboarding specialist - Platform has really rich features and reporting options Cons: \- Steep learning curve however this is to be expected from a feature rich platform. I would expect this to reduce over time - Occasional lag and downtime on the platform Reasons for choosing Hostaway Features and onboarding support for transition Reasons for switching to Hostaway Feature rich platform requirements Ai messaging / automations Read More Sb Scott b. Verified reviewer Hospitality Self-Employed Used daily for less than 6 months Review source Reviewed May 2026 Great Product 5 I never expected the customer service to be so good. The onboarding is the key to success with this product. They do it very well. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Hostaway has increased my bookings and dynamic pricing. It is way better than Airbnb auto pricing. Already getting more bookings on other platforms. Cons: The app needs to be better. There is quite a bit of info that needs to work on a phone. I'm used to doing most on phone only and never needing a laptop. You definitely need a laptop. Reasons for switching to Hostaway Absolutely terrible customer service. No help. Read More Showing 1 - 10 of 1577 Reviews [See All Reviews](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/) ## Hostaway Popular Comparisons [Guesty vs Hostaway](https://www.softwareadvice.com/hotel-management/guesty-profile/vs/hostaway/)[Jurny vs Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/vs/jurny/)[Buildium vs Hostaway](https://www.softwareadvice.com/property/buildium-property-manager-profile/vs/hostaway/)[ResMan vs Hostaway](https://www.softwareadvice.com/property/ensoware-resman-profile/vs/hostaway/)[DoorLoop vs Hostaway](https://www.softwareadvice.com/property/doorloop-profile/vs/hostaway/)[Innago vs Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/vs/innago/)[Rent Manager vs Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/vs/rent-manager/)[Entrata vs Hostaway](https://www.softwareadvice.com/property/entrata-profile/vs/hostaway/)[OwnerRez vs Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/vs/ownerrez/)[TenantCloud vs Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/vs/tenantcloud/)[Uplisting vs Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/vs/uplisting/)[Hostfully Guidebooks vs Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/vs/hostfully/)[CiiRUS vs Hostaway](https://www.softwareadvice.com/hotel-management/ciirus-profile/vs/hostaway/)[RentalReady vs Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/vs/rentalready/)[Lodgify vs Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/vs/lodgify/)[Breezeway vs Hostaway](https://www.softwareadvice.com/vacation-rental/breezeway-profile/vs/hostaway/)[Rentberry vs Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/vs/rentberry/)[Condo Control vs Hostaway](https://www.softwareadvice.com/property/condo-control-central-profile/vs/hostaway/)[Stayflexi vs Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/vs/stayflexi/) [Compare All Alternatives](https://www.softwareadvice.com/hotel-management/hostaway-profile/alternatives/) ## Other Top Recommended Channel Management Software [Rentals United](https://www.softwareadvice.com/crm/rentals-united-profile/) **3.9** (137) Recently recommended **0** times [servis.ai](https://www.softwareadvice.com/product/113880-FreeAgent-Network/) **4.6** (71) Recently recommended **0** times [Jurny](https://www.softwareadvice.com/crm/jurny-profile/) **4.5** (45) Recently recommended **0** times [Unifyr](https://www.softwareadvice.com/crm/zift-solutions-profile/) **4.8** (27) Recently recommended **0** times Stuck Between Options? 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