--- title: "Hostaway Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hostaway. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hostaway is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-channel-management/hostaway-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Channel Management Software](https://www.softwareadvice.com/crm/channel-management-comparison/) / [Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/) / Hostaway Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/hostaway-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/hostaway-profile/alternatives/) # Hostaway User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 1,619 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 1,405 reviews (87%) - 4 stars: 138 reviews (9%) - 3 stars: 25 reviews (2%) - 2 stars: 14 reviews (1%) - 1 star: 37 reviews (2%) ### Most mentioned pros - The platform itself is comprehensive and well-suited for managing short-term rental operations, with strong integrations and automation capabilities that simplify day-to-day management. - The system also integrates well with third-party tools, which allows us to build a more customized tech stack as our business grows. - Hostaway's support team has been consistently fast, knowledgeable, and genuinely helpful. Whenever we reach out with questions about channel integrations, calendar sync, or API setup, the responses are clear, actionable, and tailored to our specific setup rather than generic copy-paste answers. ### Most mentioned cons - UI was abit outdated, No trust accounting, slow with major updates, support take along time to get back to you and constant price increases. - Also, the VRBO integration had bugs and issues and did not work for about 3 weeks to connect, during that time we had a double booking and had to cancel on a guest for a reservation over the Thanksgiving Day weekend. - There was a lack of ability to trouble shoot in the moment when we were experiencing a problem with a booking enquiring received through AirBnb. ## Hostaway customer reviews Showing reviews 1-25 of 1,619 (page 1). ### Payment processing - Overall rating: 5/5 - Reviewer: Ashok R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mary was helpful and has experience in helping the customers. Hostaway has Channel integration and direct booking web site. #### Cons Some times, specially on weekends it's hard to connect with onboarding specialist. Hostaway does't pay local parish taxes. --- ### Smooth Transition, Excellent Support and a Promising Platform - Overall rating: 5/5 - Reviewer: Monica O. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered So far, my overall experience with Hostaway has been very positive. The onboarding process has been smooth and well supported, and the platform feels intuitive and easy to navigate despite offering a wide range of functionality. Customer support has been responsive and helpful throughout the transition. I'm still relatively new to the software, but the experience so far has given me confidence that it will be a strong fit for our business as we continue implementing and exploring its features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've recently transitioned to Hostaway, and I've been very impressed with the experience so far. The onboarding process has been well structured and surprisingly straightforward, particularly considering the amount of information, properties, reservations and integrations involved in changing channel managers. Customer support has also been excellent. The team has been responsive, knowledgeable and genuinely helpful whenever I've had questions or needed guidance through the setup process. Having that level of support during such a significant transition has made a real difference. I'm also finding the platform intuitive and easy to navigate. There is plenty of functionality behind it, but the day-to-day tools are logical and user-friendly, which has made getting familiar with the system much easier than expected. We're still early in our Hostaway journey, but based on the onboarding, support and ease of use so far, it's been a very positive experience and I'm looking forward to seeing what we can achieve with the platform once everything is fully implemented. #### Cons I haven't been using Hostaway long enough yet to identify anything I particularly dislike. I'm still exploring the platform and its functionality, so I think it would be premature to comment on any limitations at this stage. So far I am happy with everything I have been using. #### Reasons for choosing Hostaway Overall ratings found online for Hostaway compared to the other products. For Cloudbeds, a great product and features, but didn't fit my business model. #### Reasons for switching to Hostaway Customer support and Financial Reporting --- ### Excellent knowledge and very helpful - Overall rating: 5/5 - Reviewer: Evan K. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Positive. I like the fact that I can call and get support usually in the same day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] helped me figure out the financials section and correct many errors that I had with my listings to make sure to run accurate financial reports. #### Cons It is a little expensive and there have been a few growing pains with the constant upgrading and changing of the software. Financials were a challenge for me as a I am not an accountant/bookkeeper. The email replies to issues are often not helpful or successful. Usually need to schedule or make a phone call or the issue remains unsolved for weeks in waiting for replies, etc.. --- ### A great start with Hostaway - Overall rating: 5/5 - Reviewer: Maria L. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Hostaway has been very positive. It is a comprehensive property management platform that has helped us streamline our operations, manage bookings across different channels and automate many repetitive tasks. There is naturally a learning curve because of the number of features available, but the onboarding process made this much easier. Fatih who conducted our training, was excellent and made a real difference to our experience. His knowledge of the platform, clear explanations and friendly approach gave us confidence to start using Hostaway from the beginning. Overall, we feel well supported and very positive about our decision to use the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostaway has made managing multiple properties and bookings much easier by bringing everything together in one place. The platform offers a wide range of features and integrations that help us automate many of our daily tasks and keep our operations organised. I would also particularly like to mention Fatih from the onboarding team. He was fantastic throughout the entire onboarding process. The training sessions were very clear and easy to follow, and he has a great ability to explain even the more complex features in a simple and practical way. He was always friendly, patient, attentive and happy to answer all our questions. Having this level of support made the transition to Hostaway much smoother for us. #### Cons As we are still relatively new to Hostaway, we haven't had enough time to explore the platform in depth and identify any major downsides. So far, the main areas we feel could be improved are related to workflow and ease of use. For example, some changes need to be made directly on the specific booking platform rather than through Hostaway, which can make certain tasks less convenient. Another small frustration is that when we receive a notification for a new guest message and click on it, it takes us to the Hostaway homepage rather than directly to the relevant conversation in the inbox. It would be much more practical if notifications linked straight to the message. These are relatively minor points, though, and overall our experience so far has been very positive. #### Reasons for switching to Hostaway Beds24 was difficult to use and not very intuitive. We were looking for a more user-friendly platform with better support and a smoother overall experience. --- ### Outstanding Onboarding & Support - Overall rating: 5/5 - Reviewer: Deidra F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been very positive. While there was a learning curve during the setup process, working through each property helped me become familiar with the platform and where everything is located. I now feel confident managing my listings going forward. Having such great onboarding support made the transition much smoother, and I'm excited to start using Hostaway as our primary property management system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding experience was very hands-on. [sensitive content hidden] was incredibly responsive and always made himself available whenever I had questions. We scheduled Zoom calls as often as needed, and I could come prepared with a list of questions each time. He would either share his screen to walk me through exactly how to do something or jump in and help configure features when needed. That level of support made a huge difference, especially while setting up eight listings. I never felt like I was left to figure things out on my own. #### Cons The initial setup is definitely time-consuming, especially when you're migrating multiple properties. Creating listings, booking links, automations, and getting everything configured takes a significant amount of work. That isn't really a Hostaway issue as much as it's the nature of setting up a property management system. Once everything is in place, though, it feels well worth the effort. #### Reasons for switching to Hostaway We switched from Lodgify because we had outgrown it. We wanted a more robust property management system with better reporting, stronger channel management, Google Vacation Rentals integration, improved owner and guest experiences, and more advanced automation. Since we manage multiple cottages and plan to continue growing, Hostaway offered the features and scalability we were looking for. --- ### Very Glad we Chose Hostaway - Overall rating: 5/5 - Reviewer: Steve B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I just completed my onboarding with [sensitive content hidden] . She did a tremendous job of explaining the entire platform, and in some cases, re-explaining! Normally these onboarding meetings are 4 meetings- it took me 7. [sensitive content hidden] was gracious with her time, and was thoughtful in all her interactions, making sure we felt comfortable before moving on to each new phase. Really appreciate her level of detail and strong product knowledge! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Streamlining all of our processes, from messaging, accounting, AI integrations, and even maintenance needs. #### Cons It's a little tedious getting started with other OTA's, since they all have different rules and requirements. This part is time consuming. #### Reasons for choosing Hostaway Hostaway was willing to invite us to their 2026 Symposium in Tampa. It felt like they wanted us as customers. They also worked with us on price, which made them more competitive over Guesty. --- ### Hostaway provides excellent 1:1 onboarding support - Overall rating: 5/5 - Reviewer: Christina R. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] has been very helpful and knowledgeable. Onboarding with a dedicated rep spread out over a number of calls/days has made it so much easier. I love not being directed to a pre recorded zoom call. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support! The onboarding process was personalised and great for a techno dinosaur like me. I also love that I now have a direct booking website. #### Cons My cleaners need a separate email account for each host. Frustrating as I have recommended my cleaners to a number of hosts and one of them is already using their email address. I need it to be simpler to add cleaning tasks directly to my cleaner's calendar (without them needing to access Hostaway's app) It would be great if the task could be added to their calendar (ie. apple, google etc) and a link in the calendar that takes them to the app to 'complete' the task and upload photos etc. #### Reasons for choosing Hostaway A colleague was already using it and recommended to me --- ### Happy with Hostaway - Overall rating: 5/5 - Reviewer: Matthew D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Shaki recently helped me with a support issue I was having on the financial side of things. She was extremely knowledgeable and friendly. Fixed my issue in a few minutes. I highly recommend working with her. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how robust the platform is. I really appreciate the phone support and quick response time of support overall. The AI is impressive. #### Cons There's so many bells and whistles that I don't feel like I fully understand all of the features and what's available. #### Reasons for switching to Hostaway Hostfully did not work for our business model --- ### Impliment some suggestions but overall happy with Hostaway - Overall rating: 5/5 - Reviewer: Hayley H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered very good. We would like to see some of the suggestions put into place. such as being able to put the apartments in numerological order instead of order that host away puts them. Also be able to get a text message for new bookings or last min bookings. Also to have a cut off window for booking at 2pm every day not having to close the whole day off is a big one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 24/7 help user friendly owners portal is good and easy for the owners to use The Guest portal is good #### Cons would also be good to have an online chat for help so we don't have to wait on hold for too long and can get some answers straight away. #### Reasons for choosing Hostaway more features and can implament breezeway and booking trust #### Reasons for switching to Hostaway RMS was to old did not have enough features --- ### Financial report help with [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Hannah C. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I think Hostaway is amazing, every time I meet a new property manager I recommend Hostaway. I have had the luck of [sensitive content hidden] time twice now, and each time he has helped more than I expected. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was fantastic at helping me with my issue, he helped even more than my expectation and has been able to put my mind to rest.[sensitive content hidden] understood my instructions very well, even though I hadn't explained them clearly. #### Cons I waited too long on the calls, I never got through so I had to end the call. This was really disappointing #### Reasons for switching to Hostaway Horrendous channel manager, the customer service was poor --- ### Robust and Reliable PMS for Growing Property Management Agencies - Overall rating: 5/5 - Reviewer: Zinni G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been very positive. The system is stable, powerful, and clearly built with professional property managers in mind. For an agency like mine that manages multiple properties and integrates with several OTAs, Hostaway provides the level of control and reliability I was looking for. I would recommend it to other property managers seeking a scalable and comprehensive PMS solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding process was smooth and well organized. The onboarding agent was friendly, knowledgeable, and responsive, which made the transition much easier for my agency, Bliss Caribe. Hostaway feels like a robust and professional system specifically designed for property managers. The integrations with OTAs are more complete and reliable than other PMS platforms I’ve previously worked with. This was a key factor in my decision to migrate. The system structure gives me confidence as my portfolio continues to grow. #### Cons The user interface could be slightly more intuitive and visually modern in some sections. While fully functional, there is room for minor UX improvements to make navigation even smoother. #### Reasons for switching to Hostaway The integration with VRBO was not reliable enough for my operational needs. As a property management agency, strong and consistent OTA integrations are critical, and I needed a more robust and complete channel management solution. --- ### [sensitive content hidden] rules! 5 stars! - Overall rating: 5/5 - Reviewer: Midori B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered The interface could use a little refreshing, it's clunky at times. But generally very comprehensive and impressive as an umbrella, all-inclusive service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The customer service ([sensitive content hidden]) is the best! Always patient and educational. The issue I was having wasn't even a Hostaway problem, it was a browser issue - nevertheless he was very patient in trouble shooting what I thought was a complete disaster. But he saved the day, like steering a ship out of a storm into a safe harbor. Making it all right again. Whew! #### Cons Though the customer service reps are excellent, it might be an idea to hire more - so that the wait times aren't as lengthy. Having said that, if you can invest the time, I've never had an issue that the reps couldn't handle. (Just need more of them!) #### Reasons for switching to Hostaway Believed Hostaway would be better for more OTA channels. --- ### Essential Partner with Unbeatable 24/7 Support - Overall rating: 5/5 - Reviewer: Doris S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Hostaway has been an absolutely incredible partner for our business. While the initial learning curve was bumpy—which is expected when migrating to or starting with any sophisticated property management system (PMS)—the commitment of their team made all the difference. We are extremely happy with the platform's capabilities and, most importantly, with the human support behind it. Value for Money: The platform’s ability to centralize booking management, sync calendars, and automate payments has proven to be an essential investment. It quickly pays for itself in efficiency and reduced manual workload. Ease of Use & Booking Management: Once our team moved past the initial setup phase, managing reservations, updating rates, and communicating with guests became seamless. The calendar synchronization is reliable and handles our inventory flawlessly across all channels. Payment and Reservation Management: The system offers powerful financial tools. While configuring complex owner statements can be challenging, the dedicated support makes navigating these essential financial tasks manageable. In conclusion, despite the initial learning curve and a few system quirks, the quality of the support team—especially the 24/7 availability and the expert financial guidance—makes Hostaway an indispensable five-star tool for our vacation rental operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The single most valuable asset is their 24-Hour Phone Support. This feature has been absolutely invaluable to us. As we were first starting out, I called many times, often at all hours of the night, trying to figure out urgent configuration issues or unexpected problems. Knowing there is always an expert available is the ultimate safety net. Furthermore, I must specifically highlight the financial expertise. Whenever I have complex financial questions regarding owner statements or payout formulas, [sensitive content hidden] has been incredible in every way. She is so helpful and has made navigating such complicated financial configurations easy and understandable. This level of dedicated, expert support is truly what sets Hostaway apart. #### Cons Hostaway still needs to work on improving the photo upload system. At the moment, it can be cumbersome when handling large batches of images. We would greatly benefit from improvements to its drag-and-drop functionality for reordering and organizing photos efficiently across listings. #### Reasons for choosing Hostaway Hostaway has 24/7 customer support that I can call --- ### [sensitive content hidden] was Awesome! Thank you. - Overall rating: 5/5 - Reviewer: James H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Love Hostaway once you get used to the program. There is a lot of great features. The customer support is top notch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostaway customer service is the main reason I use this PMS software. Their customer service agents are all very knowledgable about the software, excellent communicators, and very professional. #### Cons Some integration issues still exist, but workarounds are typically provided. VRBO payment setup is not awesome and the House rules connectivity issue is an unfortunate issue to look into. International charges for subscriptions should also be communicated up front with customers. #### Reasons for choosing Hostaway Customer Service support 24 hours, with native English speakers. --- ### Powerful PMS for Professional Property Managers - Overall rating: 5/5 - Reviewer: Woldemar F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Hostaway has been very positive. The platform allows us to manage multiple properties efficiently, automate workflows, and provide professional owner accounting. Compared to simpler PMS solutions, Hostaway is significantly more powerful and well suited for professional operators. We see Hostaway as a long-term partner for scaling our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostaway provides a highly professional and well-structured system for managing vacation rentals. What impressed me most: Strong multi-unit functionality Powerful automation (messages, tasks, payments) Clear financial reporting for owner statements Reliable channel manager integrations (Airbnb, Booking, etc.) Scalable solution for growing portfolios Customer support is responsive and knowledgeable. Questions are explained clearly and solutions are provided efficiently. #### Cons Some features can feel complex at the beginning and require onboarding time. The system offers many settings, which may feel overwhelming initially. However, once set up properly, the platform runs very smoothly. #### Reasons for switching to Hostaway We switched to Hostaway to gain access to more advanced features such as: Multi-unit functionality Better channel management Owner reporting & financial statements Advanced automation workflows Scalability for a growing portfolio Smoobu was suitable for smaller setups, but we needed a more professional and scalable PMS solution. --- ### Absolutely Stress-Free! - Overall rating: 5/5 - Reviewer: Jaime C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered From start to finish, [sensitive content hidden], my onboarding expert, made the process absolutely stress-free. [sensitive content hidden] was patient and clear with their instructions to make sure every step was seamless and well-explained. They went above and beyond to make sure I understood how to make the most of the platform, including offering several tips that saved me quite a bit of time. Hostaway itself is extremely user-friendly, with an intuitive design and a ton of features that make it easy to get up and running quickly. I highly recommend both the platform and the onboarding team as they set a gold standard for user experience and support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostaway is extremely user-friendly, with an intuitive design and a ton of features that make it easy to get up and running quickly. The onboarding, performed by [sensitive content hidden], was well-explained and, by far, the best process of any company I have dealt with to date. What really stood out was [sensitive content hidden]'s attention to detail, prompt communication, and genuine commitment to setting me up for success. It’s rare these days to find such a blend of technical knowledge and outstanding customer service. #### Cons I have yet to find anything. . #### Reasons for switching to Hostaway OR was not user-friendly, nor was their tech support --- ### Absolute best customer service, from start to finish. - Overall rating: 5/5 - Reviewer: JP O. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, the experience has been amazing from day one when I was contacted by an outreach person via phonemail (I forget her name, but she's out of Boston, USA). Then, working with [sensitive content hidden], from sales, was a breeze, and in just two meetings, I signed-up and met with [sensitive content hidden], from onboarding, who has been absolutely amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service was absolutely of the highest quality. Specifically, my onboarding agent, [sensitive content hidden], she is AMAZING! #### Cons Honestly, I have nothing bad to say about Hostaway at this time. I am brand new to this system, and after having used other systems in the past, this one seems to be the best for our needs! #### Reasons for switching to Hostaway Hostaway is able to process our payments and damage deposits in a manner that Little Hotelier was unable to do. This is super important and the key reason for the change. This and Little Hotelier was unable to sync with Vrbo. --- ### Good so far! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered We are just starting but I'm hoping it's going to make my life easier once everything gets properly set up and synced. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that hostaway has the ability to connect with multiple booking platforms in one place which can streamline our operations and increase revenues. The onboarding support from our rep [sensitive content hidden] was great. #### Cons There were some integration issues with our current online booking platform that created some discrepancies which was troubling, although their tech support was quick in responding to the issue. #### Reasons for choosing Hostaway It seemed to have the most relevant functions for the best price. --- ### Great customer service for financial questions - Overall rating: 5/5 - Reviewer: Jennifer R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] at Hostaway thoughtfully explains what I need to understand to enable me to use the owner statement tools. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that Hostaway is mostly user friendly and if I do need help I can reach a customer support person to help me. #### Cons I least like the disconnect between Hostaway and the OTAs. When I think something is active and find out it is not. #### Reasons for choosing Hostaway I was offered a low onboarding fee and onboarding specialist. I was told that Hostaway was working on AI integration which was important to me. #### Reasons for switching to Hostaway I outgrew Hospitable and needed more features. --- ### Best Customer Support from Nino - Overall rating: 5/5 - Reviewer: Chris L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Hostaway has been very positive. The only challenge I’ve encountered has been with the integration process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Value for money Customer support are always accommodating and knowledgeable. Booking management was good! #### Cons It would be very helpful if features such as the host cancellation policy could be displayed directly on the home screen, so there is no need to open the reservation details to access that information. Additionally, the integration process with third-party OTAs was quite challenging. It would be greatly beneficial if the system could provide a clear, step-by-step guide to assist users through the integration process. A smart, on-screen guide—such as prompts indicating which buttons to click and where to enter specific codes, similar to a simulated walkthrough—would make the experience much more user-friendly. This would ultimately help users gain better access and increase their opportunities for securing more reservations. --- ### Fantastic training and support. - Overall rating: 5/5 - Reviewer: JAMES C. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered What really made my experience stand out was the incredible support from [sensitive content hidden]. She was knowledgeable, patient, and genuinely went above and beyond during onboarding and follow-up calls. Anytime I had a question or ran into a challenge, she made it feel easy. Honestly, [sensitive content hidden] is a big part of why I stuck with Hostaway — support like that makes a huge difference when you’re running a busy STR business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the things I liked most about Hostaway is how seamlessly it brings everything together in one platform. The channel manager is incredibly reliable — it syncs my listings across Airbnb, Vrbo, Booking.com, and others without issues, which has completely eliminated double bookings for me. Their automation tools are also a huge time-saver. From scheduled messages and review automation to task reminders for my cleaning team, it feels like I have a virtual assistant working 24/7. The unified inbox is another standout feature. It centralizes guest communication from every platform, making it easy to stay organized and respond quickly. On top of that, the reporting and analytics are detailed and insightful. I can track revenue, occupancy, and performance across all properties, which helps me make better business decisions. Overall, Hostaway has made scaling and managing multiple short-term rentals significantly more efficient. It’s a robust, professional-grade tool — ideal for hosts who are ready to grow beyond just a couple of listings. #### Cons It can bWhile Hostaway is a powerful platform, there are a few areas that could be improved. The onboarding process can feel a bit overwhelming at first, especially for hosts who aren’t very tech-savvy. There’s a lot of functionality, which is great long-term, but it does come with a learning curve. The interface, while functional, isn’t as modern or intuitive as some competitors. It gets the job done, but certain features could be more user-friendly or streamlined — especially when navigating reports or setting up automations. Pricing is also on the higher side, particularly for smaller hosts or those just starting out. It’s definitely geared toward property managers or multi-unit operators, so solo hosts may find some features underutilized for the cost. Lastly, while support is generally responsive, there can be occasional delays during peak times, and some advanced issues may require a bit of back-and-forth to resolve.e a little overwhelming. --- ### Avoid Hostaway – Unfair Billing Practices and Poor Support - Overall rating: 1/5 - Reviewer: Demi C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros It kept our calendars in sync and did the job. Gave landlords a view of their schedule and payments and kept them updated. #### Cons Avoid Hostaway – Unfair Billing Practices and Poor Support I’ve been using Hostaway for a while, but my recent experience has been incredibly disappointing. I contacted them back in April to reduce my listings from a large number down to just 5. Despite having clear written proof of this request, they failed to take action and continued charging me for the full number of listings for two additional months. Now, they’re telling me I need to pay June’s invoice (at the inflated rate) before they’ll reduce the listings—even though I made the change request months ago. To make matters worse, they’ve locked me out of my account, seemingly to force payment for services I never used. I’ve submitted a formal complaint, but at this point, I’ll be moving on to another platform. This kind of behavior—ignoring clear communications, continuing to charge unfairly, and restricting access—is completely unacceptable. AVOID AVOID AVOID. --- ### [sensitive content hidden] was extremely helpful - Overall rating: 5/5 - Reviewer: Bodie M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was very patient and helpful. He guided us through as of the different steps in logging in.. #### Cons nothing --- ### Terrific Tech Support Experience - Overall rating: 5/5 - Reviewer: Amy C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros [sensitive content hidden], Hostaway's support representative, was spectacular this morning. There were several issues with owner reporting, and he was able to walk me through a solution and and explanation. I'm thankful for his problem-solving skill and the way he gave me words to help an owner understand her reporting. #### Cons I'm not sure why the formula needed edited in the first place. It seems that it should have been an update or in place already. --- ### Great Service - Overall rating: 5/5 - Reviewer: Peter H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered great - all customer service and sales people have been excellent and helpful and knowledgeable. great company #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Jeriko was helpful as always and a pleasure to deal with. answered my questions quickly and kept me moving #### Cons Some clunky features, some info not clear on what exports to which fields in the platforms, and some api limitations #### Reasons for choosing Hostaway price and support, poos service from guesty ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/?page=2) --- Hostaway Reviews, Pros and Cons - 2026 Software Advice