--- title: "Hostaway Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hostaway. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hostaway is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-channel-management/hostaway-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Channel Management Software](https://www.softwareadvice.com/crm/channel-management-comparison/) / [Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/) / Hostaway Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/hostaway-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/hostaway-profile/alternatives/) # Hostaway User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 1,623 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 1,406 reviews (87%) - 4 stars: 140 reviews (9%) - 3 stars: 25 reviews (2%) - 2 stars: 14 reviews (1%) - 1 star: 38 reviews (2%) ### Most mentioned pros - The platform itself is comprehensive and well-suited for managing short-term rental operations, with strong integrations and automation capabilities that simplify day-to-day management. - Hostaway's support team has been consistently fast, knowledgeable, and genuinely helpful. Whenever we reach out with questions about channel integrations, calendar sync, or API setup, the responses are clear, actionable, and tailored to our specific setup rather than generic copy-paste answers. - For my company High Estate the multi-calendar synchronization is flawless, seamlessly connecting Airbnb, VRBO, and Booking.com into one interface. ### Most mentioned cons - UI was abit outdated, No trust accounting, slow with major updates, support take along time to get back to you and constant price increases. - Also, the VRBO integration had bugs and issues and did not work for about 3 weeks to connect, during that time we had a double booking and had to cancel on a guest for a reservation over the Thanksgiving Day weekend. - There was a lack of ability to trouble shoot in the moment when we were experiencing a problem with a booking enquiring received through AirBnb. ## Hostaway customer reviews Showing reviews 1-25 of 1,623 (page 1). ### Very Glad we Chose Hostaway - Overall rating: 5/5 - Reviewer: Steve B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I just completed my onboarding with [sensitive content hidden] . She did a tremendous job of explaining the entire platform, and in some cases, re-explaining! Normally these onboarding meetings are 4 meetings- it took me 7. [sensitive content hidden] was gracious with her time, and was thoughtful in all her interactions, making sure we felt comfortable before moving on to each new phase. Really appreciate her level of detail and strong product knowledge! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Streamlining all of our processes, from messaging, accounting, AI integrations, and even maintenance needs. #### Cons It's a little tedious getting started with other OTA's, since they all have different rules and requirements. This part is time consuming. #### Reasons for choosing Hostaway Hostaway was willing to invite us to their 2026 Symposium in Tampa. It felt like they wanted us as customers. They also worked with us on price, which made them more competitive over Guesty. --- ### Unparalleled service - Overall rating: 5/5 - Reviewer: Marco Antonio L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered They have gone above and beyond what I would expect in customer service, only one word "Outstanding" #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service and patience, Aki sat with me on the phone fixing a few reservations that had misplaced numbers and the wrong tax information,we went over 8 diferent reservations one by one on the same phone call and she was patient and attentive, also quick to solve the issues. #### Cons Nothing to dislike, at one point on a different call I requested to speak with a specific person that had helped me before and was able to fix the issues that I explained, and they promptly sent her a message and she replied on an email eventhough shr was already out of the office, and we were able to talk the following day and fix all the issues I had with multiple reservations, service is top noch #### Reasons for choosing Hostaway Mostly price since it will get even more expensive at scale #### Reasons for switching to Hostaway To expensive to scale over 4 properties, given I got a black Friday deal with Hostaway --- ### Payment processing - Overall rating: 5/5 - Reviewer: Ashok R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mary was helpful and has experience in helping the customers. Hostaway has Channel integration and direct booking web site. #### Cons Some times, specially on weekends it's hard to connect with onboarding specialist. Hostaway does't pay local parish taxes. --- ### Smooth Transition, Excellent Support and a Promising Platform - Overall rating: 5/5 - Reviewer: Monica O. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered So far, my overall experience with Hostaway has been very positive. The onboarding process has been smooth and well supported, and the platform feels intuitive and easy to navigate despite offering a wide range of functionality. Customer support has been responsive and helpful throughout the transition. I'm still relatively new to the software, but the experience so far has given me confidence that it will be a strong fit for our business as we continue implementing and exploring its features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've recently transitioned to Hostaway, and I've been very impressed with the experience so far. The onboarding process has been well structured and surprisingly straightforward, particularly considering the amount of information, properties, reservations and integrations involved in changing channel managers. Customer support has also been excellent. The team has been responsive, knowledgeable and genuinely helpful whenever I've had questions or needed guidance through the setup process. Having that level of support during such a significant transition has made a real difference. I'm also finding the platform intuitive and easy to navigate. There is plenty of functionality behind it, but the day-to-day tools are logical and user-friendly, which has made getting familiar with the system much easier than expected. We're still early in our Hostaway journey, but based on the onboarding, support and ease of use so far, it's been a very positive experience and I'm looking forward to seeing what we can achieve with the platform once everything is fully implemented. #### Cons I haven't been using Hostaway long enough yet to identify anything I particularly dislike. I'm still exploring the platform and its functionality, so I think it would be premature to comment on any limitations at this stage. So far I am happy with everything I have been using. #### Reasons for choosing Hostaway Overall ratings found online for Hostaway compared to the other products. For Cloudbeds, a great product and features, but didn't fit my business model. #### Reasons for switching to Hostaway Customer support and Financial Reporting --- ### Hostaway provides excellent 1:1 onboarding support - Overall rating: 5/5 - Reviewer: Christina R. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] has been very helpful and knowledgeable. Onboarding with a dedicated rep spread out over a number of calls/days has made it so much easier. I love not being directed to a pre recorded zoom call. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support! The onboarding process was personalised and great for a techno dinosaur like me. I also love that I now have a direct booking website. #### Cons My cleaners need a separate email account for each host. Frustrating as I have recommended my cleaners to a number of hosts and one of them is already using their email address. I need it to be simpler to add cleaning tasks directly to my cleaner's calendar (without them needing to access Hostaway's app) It would be great if the task could be added to their calendar (ie. apple, google etc) and a link in the calendar that takes them to the app to 'complete' the task and upload photos etc. #### Reasons for choosing Hostaway A colleague was already using it and recommended to me --- ### I would recommend staying away based on my experience with onboarding so far - Overall rating: 1/5 - Reviewer: Jørgen B. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The advertised features seems great. The layout of the dashboard seem intuitive, and their app seem fine. #### Cons Based on our experience with their onboarding so far, I would recommend everyone to stay away from this company. Here are the main reasons: 1) They assigned to us an onboarding specialist with only three months tenure in the company - and our meetings were after opening hours for the relevant market in Hostaway (EMEA) - so that the onboarding specialist had no live support from her colleagues during the onboarding sessions. 2) The onboarding specialist was unable to get minimum night stays and gap nights rules to work. The onboarding session was cancelled during the third session due to this - there was no point in continuing before the issue was resolved. 3) Twice Hostaway updated something and caused the minimum night stays for the weekly and monthly rate plans on the booking com Extranet to be removed (those minimum night stays were and should have been 7 and 28 days). Perhaps this was expected booking com extranet behaviour - in that case Hostaway's onboarding specialist or support should have given a warning/arranged with booking com to keep the minimum night stays for the weekly and monthly rate plans before making a change. This resulted in bookings coming in with a length of just a few days but at a monthly rate (ie. a very low nightly rate). 4) The IVR voice on the Hostaway phone support line claim that they are the only channel manager with 24 hours "free phone support" (or something similar). I don't know what kind of technicality this is based on- to me it seems like a dishonest claim. 5) I spent 20-25 minutes waiting for someone to pick up when I called their support line. The alternative is email - I waited three days for an email answer from support. 6) They have no support chat function, so that if a support email that they have sent is unclear, there is no way of quickly getting a clarification from them. 7) Today, more than one week after onboarding started they have still not managed to implement the basic features of minimum night stays and gap nights. #### Reasons for switching to Hostaway Because Tokeet did lacked streamlined marketing features, and a good, price competative direct web booking solution. And they seemed to stop upgrading their direct booking widgets (apparently in order to sell Webready - their standalone website solution). --- ### financial reporting needs help - Overall rating: 3/5 - Reviewer: Cara L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Honestly - frustrating. I do not know what more to say. It has been a LONG process and lots of back and forth and still not right #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It is set up fairly well and I like how it looks and mostly how it lays out. We had high hopes but have run into issues a lot #### Cons The financial reporting and linking to pay out TOT, owner's payouts, etc is SERIOUSLY LACKING. This may be the downfall. We paid for a new website to work with your program and finally happy there but now if my boss cannot handle the basic close out financials, I do not know what she will do #### Reasons for switching to Hostaway My boss hated it - now she wants to go back to it because at least it has all the financial reports and inclusion we need for owners statements etc. --- ### Happy with Hostaway - Overall rating: 5/5 - Reviewer: Matthew D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Shaki recently helped me with a support issue I was having on the financial side of things. She was extremely knowledgeable and friendly. Fixed my issue in a few minutes. I highly recommend working with her. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how robust the platform is. I really appreciate the phone support and quick response time of support overall. The AI is impressive. #### Cons There's so many bells and whistles that I don't feel like I fully understand all of the features and what's available. #### Reasons for switching to Hostaway Hostfully did not work for our business model --- ### Financial report help with [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Hannah C. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I think Hostaway is amazing, every time I meet a new property manager I recommend Hostaway. I have had the luck of [sensitive content hidden] time twice now, and each time he has helped more than I expected. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was fantastic at helping me with my issue, he helped even more than my expectation and has been able to put my mind to rest.[sensitive content hidden] understood my instructions very well, even though I hadn't explained them clearly. #### Cons I waited too long on the calls, I never got through so I had to end the call. This was really disappointing #### Reasons for switching to Hostaway Horrendous channel manager, the customer service was poor --- ### Smooth Onboarding - Overall rating: 5/5 - Reviewer: Birkan S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered So far, I am very satisfied with my overall experience with Hostaway. The onboarding process was very smooth, and I was able to receive support quickly whenever I needed help. I would especially like to thank [sensitive content hidden] for his support and assistance throughout the onboarding process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostaway is very user-friendly and easy to navigate. The onboarding process was smooth and straightforward, and whenever we needed assistance, the support team was easy to reach and very responsive. #### Cons One limitation we have experienced is when using Hostaway together with PriceLabs. It would be very helpful to have more flexibility to override single-night gaps directly, especially when managing short gaps between reservations. #### Reasons for switching to Hostaway Supercontrol was not able to provide utilities what we were looking for. --- ### Hostaway....great product for vacation rentals! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall quite good.....I still can't wrap my head around why everyone wants to use this super light gray font. On the tutorial pages some of it is actually illegible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding process with [sensitive content hidden] was fantastic. She is professional, quick but not too quick, educating along the way, but getting us set up properly. Her work motivated us to work on the right things at the right time, and by the end of the process, we felt confident on how to track and run our business through Hostaway, and troubleshoot as well. [sensitive content hidden] is a fantastic person, and really made our experience much less stressful than we were anticipating. #### Cons Fees per units...add up quick. Concept is good.... Also, our Yale locks have a six digit key pad, which as far as I know does not work with the 4 digit assignment with the Auto generated code #### Reasons for choosing Hostaway Great reviews and ease of use. Contracting and onboarding as been great. --- ### Robust and Reliable PMS for Growing Property Management Agencies - Overall rating: 5/5 - Reviewer: Zinni G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been very positive. The system is stable, powerful, and clearly built with professional property managers in mind. For an agency like mine that manages multiple properties and integrates with several OTAs, Hostaway provides the level of control and reliability I was looking for. I would recommend it to other property managers seeking a scalable and comprehensive PMS solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding process was smooth and well organized. The onboarding agent was friendly, knowledgeable, and responsive, which made the transition much easier for my agency, Bliss Caribe. Hostaway feels like a robust and professional system specifically designed for property managers. The integrations with OTAs are more complete and reliable than other PMS platforms I’ve previously worked with. This was a key factor in my decision to migrate. The system structure gives me confidence as my portfolio continues to grow. #### Cons The user interface could be slightly more intuitive and visually modern in some sections. While fully functional, there is room for minor UX improvements to make navigation even smoother. #### Reasons for switching to Hostaway The integration with VRBO was not reliable enough for my operational needs. As a property management agency, strong and consistent OTA integrations are critical, and I needed a more robust and complete channel management solution. --- ### Excellent, attentive, hands on, great on boarding setup and more! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Hostaway was an excellent experience. I started at another platform that was a horrible experience. I was so overwhelmed and thought maybe I should not be doing short term rentals. Hostaway saved me from a lot of stress!!! I highly recommend this company and I look forward to purchasing another short term rental. I am confident that Hostaway will help me every step of the way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostaway was my savior. I am new to the short term rental platforms and needed guidance. I started with another platform and it was a nightmare. I was beside myself and was not prepared for my new bookings. Hostaway set me up with several onboarding calls and made sure everything was ready to go from taxes and financials, to automated messages and more. #### Cons I don't have any cons. [sensitive content hidden] was polite, patient and helpful for all of my onboard meetings. He answered all of my questions and guided me every step of the way. #### Reasons for switching to Hostaway No support available besides AI. I made an appt several days out to speak to a rep and the appt was moved last minute to an hour early and I was in the middle of eating dinner. --- ### Incredible Support and Knowledge base learning - Overall rating: 5/5 - Reviewer: Dean N. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros orking with [sensitive content hidden] from HostAway has been nothing short of exceptional. From the very first session, it was clear that she not only knows the platform inside and out but also genuinely cares about helping clients understand it at a deeper level. [sensitive content hidden] training approach is both insightful and engaging — she breaks down complex processes into simple, relatable analogies that make learning effortless. She never rushes through topics and always ensures full understanding before moving on, which made the entire onboarding experience smooth, productive, and even enjoyable. Her depth of knowledge, patience, and professionalism truly stand out. Every question was met with a clear, confident answer backed by practical, real-world examples that instantly connected the dots. She provided not just information, but valuable insights and best practices that will help us operate more efficiently long after the onboarding is complete. [sensitive content hidden] embodies what every onboarding specialist should be — knowledgeable, approachable, and genuinely invested in her client’s success. Her positive energy and structured approach turned what could have been an overwhelming process into a seamless, empowering experience. If there were a rating higher than five stars, [sensitive content hidden] deserves it. HostAway is incredibly fortunate to have her on their team — she represents the platform’s excellence in the best possible way. #### Reasons for switching to Hostaway Integration and ease of use .. --- ### Happy in the End - Overall rating: 5/5 - Reviewer: Linda D. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall the sales pitch was misleading and oversimplified the process, several months were wasted and we suffered a three month loss of cost before we could even integrate. Once we started integrating we did get more help and were very pleased with our onboarding specialist, [sensitive content hidden], who was patient, helpful and responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The layout is easy to use, the calendar is easy to use, the YouTube channel with training video and industry topic videos are very helpful, the smart lock integration. #### Cons The timing of the onboarding was rough, it would have been much easier in our slow season but we were assured that it wouldn't be a problem. Not so, and when we tried to post pone for a few months by cancelling and then sign back up when we slowed down, we were told we would have to pay for the entire year's contracted price. Also, the VRBO integration had bugs and issues and did not work for about 3 weeks to connect, during that time we had a double booking and had to cancel on a guest for a reservation over the Thanksgiving Day weekend. #### Reasons for choosing Hostaway Hostaway's features, easy of use for the smaller company, Hostaway's educational YouTube Channel, many features and third party integrations #### Reasons for switching to Hostaway It's being sunset and replaced by Streamline. Streamline is much too expensive and much less user friendly --- ### Powerful PMS for Professional Property Managers - Overall rating: 5/5 - Reviewer: Woldemar F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Hostaway has been very positive. The platform allows us to manage multiple properties efficiently, automate workflows, and provide professional owner accounting. Compared to simpler PMS solutions, Hostaway is significantly more powerful and well suited for professional operators. We see Hostaway as a long-term partner for scaling our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostaway provides a highly professional and well-structured system for managing vacation rentals. What impressed me most: Strong multi-unit functionality Powerful automation (messages, tasks, payments) Clear financial reporting for owner statements Reliable channel manager integrations (Airbnb, Booking, etc.) Scalable solution for growing portfolios Customer support is responsive and knowledgeable. Questions are explained clearly and solutions are provided efficiently. #### Cons Some features can feel complex at the beginning and require onboarding time. The system offers many settings, which may feel overwhelming initially. However, once set up properly, the platform runs very smoothly. #### Reasons for switching to Hostaway We switched to Hostaway to gain access to more advanced features such as: Multi-unit functionality Better channel management Owner reporting & financial statements Advanced automation workflows Scalability for a growing portfolio Smoobu was suitable for smaller setups, but we needed a more professional and scalable PMS solution. --- ### Best PM Software around! - Overall rating: 5/5 - Reviewer: Melissa S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Generally good, and calling Host Services is great, someone actually answers and helps! Hostaway provides the services we need in one place. Tutorials are pretty good so I can usually fix or learn things on my own. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Company continues to update and make improvements with user interface and integrations. App continues to improve as well #### Cons Oddly there are some restrictions with permissions, even with highest level access. Example: we set up a new listing as pet friendly, then after publishing the property owner didn't want to allow pets. We removed all the pet settings, but the "pets allowed" kept pulling into the booking engine. Also don't like that automated message templates do not allow you to edit the Event trigger. The message has to be created in a new template. Would love to have a Host Service agent assigned to our account like we had in the past. When we put in a help ticket, our case gets bounced around to someone new every few hours. We likely the dedicated service agent but perhaps we don't have one since our account is less than 30 properties? When setting up new listings, Hostaway allows for a lot of information to be included. It's a lot of work and worth it except that much of the data we input doesn't sync to the OTA's. It's twice the work and a lot of extra time when we still have to manually enter the information directly into our other accounts. #### Reasons for choosing Hostaway Price compared to Streamline, and Hostfully seemed lacking in features. They both offer one jumping off price but then there are too many add-ons. Hostaway does it too, but the prices are better but still high. #### Reasons for switching to Hostaway Please see comments from previous question page. --- ### Absolutely Stress-Free! - Overall rating: 5/5 - Reviewer: Jaime C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered From start to finish, [sensitive content hidden], my onboarding expert, made the process absolutely stress-free. [sensitive content hidden] was patient and clear with their instructions to make sure every step was seamless and well-explained. They went above and beyond to make sure I understood how to make the most of the platform, including offering several tips that saved me quite a bit of time. Hostaway itself is extremely user-friendly, with an intuitive design and a ton of features that make it easy to get up and running quickly. I highly recommend both the platform and the onboarding team as they set a gold standard for user experience and support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostaway is extremely user-friendly, with an intuitive design and a ton of features that make it easy to get up and running quickly. The onboarding, performed by [sensitive content hidden], was well-explained and, by far, the best process of any company I have dealt with to date. What really stood out was [sensitive content hidden]'s attention to detail, prompt communication, and genuine commitment to setting me up for success. It’s rare these days to find such a blend of technical knowledge and outstanding customer service. #### Cons I have yet to find anything. . #### Reasons for switching to Hostaway OR was not user-friendly, nor was their tech support --- ### Highly recommended - Overall rating: 5/5 - Reviewer: Jacques B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Fantastic, thank [sensitive content hidden] was absolutely amazing. very patient and informative. Highly recommended!!! She went above and beyond & even created custom formulas for me!! loved my experience! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Cons Nothing it was very smooth. Biggest thing for me was for numbers to sync. They are and I am very happy! #### Reasons for choosing Hostaway Just overall reviews and features. Definitely in the direction my company is going #### Reasons for switching to Hostaway Numbers did not sync properly from airbnb --- ### Good so far! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered We are just starting but I'm hoping it's going to make my life easier once everything gets properly set up and synced. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that hostaway has the ability to connect with multiple booking platforms in one place which can streamline our operations and increase revenues. The onboarding support from our rep [sensitive content hidden] was great. #### Cons There were some integration issues with our current online booking platform that created some discrepancies which was troubling, although their tech support was quick in responding to the issue. #### Reasons for choosing Hostaway It seemed to have the most relevant functions for the best price. --- ### Learning Curve Made Easy & [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Dee D. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I would say, thanks to [sensitive content hidden] , I do have confidence in my future experience with Hostaway platform. Knowing how to or who to contact when I need help urgently or not so urgent support means a lot. I'm pretty computer savvy, but this system is not an easy feat. I like the fact that I have support for it all at my fingertips 24/7 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] made navigating the platform look sooo easy. I was stressed, but her support through it all was exceptional. #### Cons If it's just onboarding... in the beginning I wasn't thrilled about how much time I was informed I would be going through onboarding, but now that it's ended, I wish I had 2 more sessions. I fear I won't get the value for my money, because so much info was covered in such a short amount of time. I think for sure I'll forget and have already forgotten a lot. Outside of onboarding, I'm not too fond of the app and it's capabilities. I think some features, like being able to publish a unit on the app should be incorporated. This is an issue that people on the go a lot, like myself, will run into from time to time. --- ### Best Customer Support from Nino - Overall rating: 5/5 - Reviewer: Chris L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Hostaway has been very positive. The only challenge I’ve encountered has been with the integration process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Value for money Customer support are always accommodating and knowledgeable. Booking management was good! #### Cons It would be very helpful if features such as the host cancellation policy could be displayed directly on the home screen, so there is no need to open the reservation details to access that information. Additionally, the integration process with third-party OTAs was quite challenging. It would be greatly beneficial if the system could provide a clear, step-by-step guide to assist users through the integration process. A smart, on-screen guide—such as prompts indicating which buttons to click and where to enter specific codes, similar to a simulated walkthrough—would make the experience much more user-friendly. This would ultimately help users gain better access and increase their opportunities for securing more reservations. --- ### [sensitive content hidden] is amazingly helpful - Overall rating: 4/5 - Reviewer: Sharon K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] is always helpful, clear and makes sure to ensure issues are resolved after the first call She has helped me multiple times and is always great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Calendar sync prevents double bookings. Their technical support is usually always very helpful. [sensitive content hidden] are always helpful #### Cons Restrictions ……. I am unable to share reservation info my owners due to the fact that they have access to view coupon codes for properties that are not theirs and that doesn’t make any sense. Why the two would be associated --- ### Avoid Hostaway – Unfair Billing Practices and Poor Support - Overall rating: 1/5 - Reviewer: Demi C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros It kept our calendars in sync and did the job. Gave landlords a view of their schedule and payments and kept them updated. #### Cons Avoid Hostaway – Unfair Billing Practices and Poor Support I’ve been using Hostaway for a while, but my recent experience has been incredibly disappointing. I contacted them back in April to reduce my listings from a large number down to just 5. Despite having clear written proof of this request, they failed to take action and continued charging me for the full number of listings for two additional months. Now, they’re telling me I need to pay June’s invoice (at the inflated rate) before they’ll reduce the listings—even though I made the change request months ago. To make matters worse, they’ve locked me out of my account, seemingly to force payment for services I never used. I’ve submitted a formal complaint, but at this point, I’ll be moving on to another platform. This kind of behavior—ignoring clear communications, continuing to charge unfairly, and restricting access—is completely unacceptable. AVOID AVOID AVOID. --- ### Good experience overall and responsive support team - Overall rating: 5/5 - Reviewer: Andries G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Hostaway has been good. The support team has also been responsive whenever assistance was needed. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What I like most about Hostaway is how much easier it makes day-to-day operations. Having reservations, guest communication, and channel management in one place saves a lot of time. The automation features are useful without being too complicated to set up. I also had a very good experience with customer support. Special thanks to Sou for being patient, professional, and following up properly until everything was resolved. #### Cons So far, I honestly do not have any major complaints. The platform has been working well for our needs and the overall experience has been positive. ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/?page=2) --- Hostaway Reviews, Pros and Cons - 2026 Software Advice