--- title: "Octorate Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Octorate. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Octorate is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-channel-management/octorate-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Property Management Software](https://www.softwareadvice.com/property/rental-property-management-software-comparison/) / [Octorate](https://www.softwareadvice.com/hotel-management/octorate-profile/) / Octorate Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/octorate-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/octorate-profile/alternatives/) # Octorate User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 33 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.7/5 - Value for money: 3.9/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 22 reviews (67%) - 4 stars: 2 reviews (6%) - 3 stars: 2 reviews (6%) - 2 stars: 2 reviews (6%) - 1 star: 5 reviews (15%) ### Most mentioned pros - A simple, intuitive channel manager that has developed in a surprising way in recent years, maintaining advantageous prices on other similar products. ### Most mentioned cons - Wasted time and lost money – Over 6 weeks lost, during peak season, simply trying to get basic API access. ## Octorate customer reviews Showing reviews 1-25 of 33 (page 1). ### A good product at an excellent price - Overall rating: 4/5 - Reviewer: Horacio D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered A good product to manage the inventory of rooms, with a good channel manager, but with very basic reports. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The price is excellent for the product features. In our case, connectivity with OTAs has worked very well. It is easy to use and, above all, among the different products evaluated (within this price range), it is one of those that allows greater configurations for rooms and rates. #### Cons Although in the last two months they have improved somewhat, the reports are basic and the information provided by the system for analysis is very basic. On the other hand, some of the statistics generated by the system are wrong. #### Reasons for choosing Octorate Price and ease of use. The possibility of making a free trial of each of these products was decisive. --- ### Muy buena tecnología con el mejor precio - Overall rating: 5/5 - Reviewer: Daniel P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Nuestra experiencia general es muy positiva. El trato con ellos, en nuestro caso principalmente con Juan, es muy bueno, siempre nos atiende con profesionalidad y nos aporta ideas y soluciones. La atención al cliente también es eficiente en la resolución de problemas. Para el manejo de la comercialización de muchos de nuestros hoteles, el empezar a trabajar con octorate ha marcado un antes y un después. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Llevamos usando desde hace 2 años la tecnología de octorate con varios hoteles con los que trabajamos y estamos muy contentos. Hemos conseguido que hoteles independientes de pequeño tamaño tengan acceso a un muy buen channel manager con todas las prestaciones y conexión con todos los canales que necesitamos. El motor de reservas también está muy bien y tienen conexión con metabuscadores, lo cuál es un plus muy importante a día de hoy. El manejo es muy sencillo y tanto nosotros como nuestros clientes estamos muy satisfechos tanto con el productos como con el servicio. #### Cons Siempre hay aspectos que se pueden mejorar, ya que la tecnología avanzada muy rápido. El motor de reservas tiene aspectos mejorables, les hemos pedido algunos cambios en ocasiones y nos los han hecho. #### Reasons for choosing Octorate Elegimos octorate por las facilidades que nos dieron a la hora de probarlo, por la ayuda para hacer toda la configuración inicial y porque calidad-precio eran los más competitivos. Creo que, especialmente para hoteles pequeños y mediados, después de hacer en su día un análisis de mercado profundo, es sin duda la mejor opción. --- ### Impossibile lavorare senza di esso - Overall rating: 5/5 - Reviewer: Simona A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered eravamo convinti che un channel manager per una attività come la nostra non servisse, dopo qualche mese abbiamo rapidamente cambiato idea, oggi non potremmo lavorare senza di esso! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros abbiamo iniziato per pura curiosità, è stato talmente semplice partire che poi non abbiamo più smesso di utilizzarlo... #### Cons Capita a volte che incappare in lacune o bug del sistema....attraverso la loro assistenza o consulenti siamo/sono sempre riusciti a risolvere tutto. #### Reasons for choosing Octorate semplicità ed un periodo di prova gratuito.. --- ### Io mi trovo molto bene - Overall rating: 5/5 - Reviewer: Edoardo P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ottima soprattutto la assistenza sempre pronta. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Non saprei cosa rispondere direi intuito capacità semplicità simpatia professionalità dei venditori #### Cons Non saprei cosa rispondere veramente mi trovo a disagio a rispondere. #### Reasons for choosing Octorate Non saprei cosa rispondere direi intuito capacità semplicità simpatia professionalità dei venditori #### Vendor response Ciao Edoardo, Grazie mille per la tua recensione e per il tempo dedicato a condividere la tua esperienza con il nostro software. Siamo estremamente felici di sapere che ti trovi molto bene con noi. La tua menzione degli aspetti positivi, come l'intuitività, la semplicità, la simpatia e la professionalità del nostro team di vendita, ci riempie di gioia e conferma il nostro impegno a mantenere alti standard di servizio. Capire che non hai aspetti negativi da segnalare è per noi motivo di grande orgoglio e ci stimola a continuare nel nostro percorso di miglioramento continuo, sempre con l'obiettivo di soddisfare e superare le aspettative dei nostri clienti. Grazie ancora per la fiducia che riponi in noi e per essere parte della nostra community! A presto, Il Team di Octorate Replied February 2024 --- ### Excelente opción - Overall rating: 5/5 - Reviewer: Fernando C. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Lo que quizás más me guste es que la atención es muy rápida y muy eficiente, además de profesional. Me ayudaron mucho para configurar todo y siempre con acierto y profesionalidad. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Es una magnifica opción para establecimientos hoteleros y extrahoteleros independientes. Tiene todo lo necesario para introducirse en el mercado con una herramienta muy util, además de los extras que ofrece. #### Cons Tengo aún que comprobar la bajada de precios de Price Labs a Octorate y de ahí a las OTA´s, con el fin de que sea riguroso y exacto. Lo visto hasta ahora no me cuadra, y por eso quiero hacer un doble chequeo. #### Reasons for choosing Octorate Porque me ofrecía más alternativa y la ayuda tanto en línea como telefónica era más cercana. #### Vendor response Estimado Fernando, Gracias por su detallada revisión y sus amables palabras sobre nuestro servicio al cliente, puntual y profesional. En cuanto a su preocupación por la precisión de los cambios de precios de Price Labs a Octorate y hacia las OTAs, agradecemos que nos lo haya hecho saber. Entendemos perfectamente lo importante que es la precisión de esta información para su negocio. Estamos aquí para ayudarlo a entender el proceso de transmisión de precios. Para brindarle aún más asistencia, contamos con un servicio de chat disponible 7 días a la semana, donde puede expresar sus preocupaciones. Además, proporcionamos la opción de programar una llamada en caso de cualquier mal funcionamiento. Nuestro equipo de soporte al cliente está listo para guiarlo a través de los detalles de nuestro proceso de precios, ayudar a verificar sus datos y asegurar su comprensión del proceso de precios. Gracias por su continua confianza en nuestros servicios. Atentamente, Equipo de Octorate. Replied June 2023 --- ### Completo ma molti bug - Overall rating: 3/5 - Reviewer: Marlon S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Positiva all’inizio, piano piano disservizi e assistenza sempre più carente #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Il software è abbastanza completo e, all’epoca (circa 2 anni e passa fa) era la soluzione completa per le mie 2 guesthouse. #### Cons L’assistenza. È calata molto con il tempo, all’inizio era efficiente, chiamavi e ti passavano gli uffici tecnici, poi piano piano sono passati agli appuntamenti (e già qui divento un problema perché il guaio lo devi risolvere subito dato che hai il pms mezzo bloccato) dopo sono passati all’assistenza tramite chat e spesso anziché aiutarti prontamente ti chiedono screenshots (che volentieri uno aiuta pure, ma a volte, i problemi sono cronici e sempre gli stessi). Stasera, una domenica, il sistema pms e’ giù, preno dell’ultimo minuto e non riesco a capire quale camera ho libera, naturalmente non posso registrare il documento per tempo, niente radar, né scontrinatore. Mail all’assistenza e niente, 2h e nessuna risposta e pms ancora giù (anzi il read emergency system non carica neanche più). Un peccato, mi costringono a trovare un’altra suite completa e a perdere tempo a switch e training nuovi. #### Reasons for choosing Octorate Mi sembrava più semplice Octorate ed aveva migliori funzionalità #### Reasons for switching to Octorate Perché Octorate era più completo con le funzionalità di cui avevo bisogno --- ### Esperienza non solo pessima, ma anche dannosa - Overall rating: 1/5 - Reviewer: Veronica C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Nelle promesse Octorate ha (quasi) tutto quello che serve per l'attività di gestione appartamenti vacanze. Che poi funzioni è un altro paio di maniche. #### Cons Il software è complicato, le informazioni sugli alloggi sono sparse qua e là e non si riesce a visualizzare una scheda completa della proprietà ove verificare tutte le caratteristiche. La connessione ad Airbnb ha creato innumerevoli errori, tra cui: 1. calendario bloccato mentre nel channel lo visualizzavo disponibile 2 . imposte di soggiorno sparite con conseguenti prenotazioni pagate senza la tassa, quindi pure danno economico 3. supplementi spariti 4. fotografie messe alla rovescia dopo la sincronizzazione 5. traduzione in altre lingue dei testi dava errore Il tutto condito da svariati tentativi di sincronizzazione che fallivano o si bloccavanoL'assistenza si basa sull'invio di screenshots e link a generiche pagine di spiegazione. Non che non siano stati cortesi, ma per ogni problema bisogna aprire una chat, la quale viene gestita da assistenti diversi; se non rispondi entro poco (tipo alle 8 di sera) ti chiudono l''argomento e devi ricominciare con un altro assistente... insomma una gestione disordinata e macchiavellica anche qui.La app inutilizzabile, sia per come si può visualizzare il calendario sia perchè non c'è possibilità di gestire molto altro che quello.Dopo un mese di ore perse giornalmente (e avevo collegato solo 4 delle mie 15 proprietà, e non del tutto) ho fatto presente al referente nazionale le mie problematiche, tutte testimoniate dagli innumerevoli messaggi con l'assistenza e mi è stato risposto in sostanza che sarà stata colpa mia. #### Vendor response Gentile Veronica, Ci consenta di correggere tutte le inesattezze presenti in questa recensione: Lei dichiara di essere migrata da hostaway a Octorate, come lei ci ha detto in varie occasioni, Octorate era il primo Channel manager che usava ed era la prima volta che si approcciava a questa tecnologia. Altra inesattezza che scrive è che le foto su Airbnb (di cui Octorate è Premier Partner) erano "alla rovescia", non è difficile intuire che non sia stato Octorate a distorcere le foto, è molto più probabile che le stesse siano state caricate da lei già rovesciate. Menziona errori sui testi e supplementi: ebbene non sono bachi ma messaggi che la avvertono quando i testi da lei inseriti o le amenities non sono adatti e non consentono di mettere live l'appartamento. Ovviamente, dal momento che i listing non erano stati da lei caricati correttamente (il sistema la aveva anche avvertita), le sincronizzazioni non potevano andare a buon fine. Chiederle di aggiungere le informazioni mancanti per pubblicare i suoi appartamenti non era per "darle la colpa", semplicemente chiedevamo la sua collaborazione ma sembra che lei fosse disponibile solamente 4 giorni a settimana dalle 9 alle 12 per queste attività. Il supporto è disponibile dalle 8 di mattina alle 4 di mattina del giorno successivo (20 ore), come sa bene ci sono state diverse telefonate tra lei e il nostro team, anche quello che scrive sul supporto non corrisponde al vero. Probabilmente ha scambiato la nostra piattaforma per una società di consulenza e gestione, ma come non è difficile immaginare, questo tipo di servizi costano molto di più di 5/10 euro a listing. Sebbene mettiamo a disposizione la migliore tecnologia presente sul mercato per aiutarla a velocizzare e automatizzare i processi, non possiamo sostituirci completamente all'imprenditore Replied June 2023 --- ### Daños y perjuicios, perdida de mucho tiempo y dinero con octorate - Overall rating: 1/5 - Reviewer: Cesar C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Mucho cuidado con esta organización Octorate.Contrate el servicio de channel manager finalmente por que [contenido sensible oculto] me estaba llamando todos los días para ver si entraba. Resulta que nada mas empezar el día que me tienen que sincronizar las plataformas con la suya, [contenido sensible oculto] me desconfigura el calendario y ni se entera de lo que ha hecho. Termina la sesión y se va. 15 minutos después empiezo a ver que me entran reservas en fechas que ya estaban reservadas, como es posible? por que ha desconfigurado completamente el calendario y como no tienen ni idea ni se han dado cuenta. En media hora se duplicaron 3 reservas y si no llego a estar atento y me voy de fin de semana me encuentro una reclamación de miles de euros. Esta gente no tienen ni idea, he tenido que pagar multas e indemnizaciones para compensar reservas duplicadas, les mande un email y tanto [contenido sensible oculto] (el vendedor de enciclopedias) y otros de los gerentes no se quieren hacer cargo de los graves daños y perjuicios ocasionados. Ademas ya no puedo ser superanfitrion por las cancelaciones que tengo, por lo que voy a tener que iniciar un procedimiento judicial contra octorate que se ganara seguro. Actualizare información y es posible que publique la sentencia del juez. Se que ahorrare mucho tiempo y dinero a muchos .*Ahora contestan para metir y tratar de maquillar y manipular. Ellos saben que cometieron un grave error por eso apartaron a [contenido sensible oculto] inmediatamente. Tengo todas las pruebas será fácil demostrarlo ante un juez. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Me han hecho perder mucho tiempo y dinero #### Cons Que octorate después de haberme desconfigurado el calendario y haberme generado perdidas de dinero en indemnizaciones para reubicar huéspedes y no poder ser superanfitrión durante un año por haber tenido que cancelar las reservas duplicadas que generaron, ahora se hagan los despistados para no tener que indemnizar. #### Reasons for choosing Octorate [contenido sensible oculto] me llamaba insistentemente todos los días presionándomelo para que entrara en octorate y ahora esta escondido después del grave problema generado. #### Vendor response Estimado cliente, cuando llegaron las reservas que usted impugna, como usted sabe, la configuración con Airbnb aún no había ni siquiera comenzado y no teníamos ningún control sobre sus calendarios de Airbnb, por lo que obviamente no tenemos ninguna responsabilidad. Nuestra misión es proporcionar la mejor tecnología, soporte y ayudar en todo lo posible a nuestros clientes a hacer crecer su negocio, como hemos hecho en miles de casos, pero lamentablemente no podemos sustituir al empresario. Replied April 2023 --- ### Velocità, semplicità ed assistenza eccellente - Overall rating: 5/5 - Reviewer: Pasquale R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Le molte funzionalità del sitema che riescono a coprire le necessità di gestione sia commerciale che operativa di una struttura ricettiva. Il sitema è facile ed intuitivo e l'assistenza sempre pronta. #### Cons Credo che sia un ottimo prodotto e vedo che continuano a migliorarlo. --- ### General opinion - Overall rating: 5/5 - Reviewer: Ayari S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered The most important think with octorate is the visibility and forcaste. we can manage the prices by knowing the lowest period ahead so we make promotions for example #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The readability of the reservation and sources. #### Cons The calendar of the octorate app is not as clear as we want --- ### Assistenza scarsa e assente - Overall rating: 3/5 - Reviewer: Francesco L. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros UN PMS che facilita le comunicazioni con i clienti. adatto solo a piccole strutture. Una volta configurato funziona abbastanza bene #### Cons COmplesso e criptico senza assistenza non lo configuri --- ### Disastrous Experience – No Support, Broken Promises, and Terrible service. - Overall rating: 1/5 - Reviewer: Immanuel H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I’ve been a customer of Octorate for years, and I’ve never experienced such an unprofessional and damaging process as I have over the past 6+ weeks. If you need anything beyond their basic default setup, look elsewhere. I’m now migrating to a different provider just to stop losing money. This entire experience was frustrating, avoidable, and completely unacceptable. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Basic channel manager functionality works – syncing availability and bookings between OTAs like Booking.com and Airbnb is generally reliable. #### Cons Total lack of support and accountability – I was constantly ignored or misinformed for weeks, with no clear resolution or ownership from the team. Chaotic communication – I dealt with multiple people, none of whom followed through, and often contradicted each other. False promises – I was repeatedly told something would be delivered “tomorrow” or “soon,” and it never was. Terrible booking widgets – Outdated, clunky design that doesn’t belong on a modern website. No working examples – They couldn’t show a single attractive website using their system, which says a lot. Wasted time and lost money – Over 6 weeks lost, during peak season, simply trying to get basic API access. #### Reasons for choosing Octorate I originally chose Octorate because it seemed like an all-in-one solution — channel manager, booking engine, and website tools. All this in theory. --- ### excellent start thanks to the sales, terrible and frustrating reality thanks to the assistance - Overall rating: 2/5 - Reviewer: Fares I. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Easy initial setup, very well done graphics #### Cons In 2 years of use I have encountered an infinite number of problems, I fear it will be a long list. Really absent assistance, it is very difficult to contact them. I had to delay a €2000 quote for 9 hours for a technician to answer for a problem that needs 2 clicks to fix (unfortunately i'm not an expert). there is no phone number to call and therefore you will waste a lot of time with a bot. problems with the automatic connection with the police to communicate the names of the guests, so never trust any automatic synchronization, never ever. Octorate will respond: it's not our problem. by the way, if you don't understand something in the setup period, where the great sellers are online, you have to pay extra to get explanations #### Vendor response Dear user, We regret to hear about your dissatisfaction and would like to clarify some points from your review. Firstly, it is important to emphasize that the figure of 2000€ you mentioned does not correspond to the rates practiced by Octorate. Our training offer includes a variable number of free setup calls depending on the size of your facilities, as well as numerous free materials such as webinars, video tutorials, and articles. Regarding assistance, we want to reassure you that support is included in your subscription and you can contact us at any time, 7 days a week. Your statement about the lack of a phone number is not correct; our number can be easily found online. Concerning the synchronization issues, we invite you to provide us with your ID to investigate your problems and resolve them as quickly as possible. Kind regards, The Octorate Team Replied January 2024 --- ### Unsynchronized channels and Overbookings everyday - Overall rating: 1/5 - Reviewer: Alfredo V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My day by day with this PMS was the worst experience ever. I checked my bookings manually every 5h to ensure that overbooking was not happening. Sometimes a room was sold in my booking engine and Booking at the same time. I supposed that synchronisation was slow. After a few weeks I discover that sometime a full room was sold again. A full room! A room that was full weeks ago suddenly was opened again in booking or my website. And the system said availability=0, but it was available to be booked. I had to mark as “maintenance” a room every time it was full, because it was the only way to stop sales. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Cheap. We decided to start working with this PMS because it was cheap, and the salesman promised us to customize the PMS for our needs. We started using it and every time we report a bug (not an improvement, just a bug) it remains unsolved forever. Of course improvements never was done. #### Cons PMS interface is the worst ever. Difficult to use in PC, impossible to use in mobile. Booking engine doesn't work properly in mobile. I've to write more than 200 code lines in HTML, CSS and JavaScript to make it the basic to work. I reported the problems and they never solved it. Unsynchronized channels and Overbookings every day. System sells independently of the number of rooms available. It created overbookings every day. #### Reasons for choosing Octorate Because of the price and the customization the salesman promised us. It's 10 times cheaper. They make us an offer for a yearly subscription. Big mistake, 3 month later we was looking for a new PMS. #### Reasons for switching to Octorate Cloudbeds is expensive but works propertly. The only think that I don't recommend in Cloudbeds is the Booking Engine. I need more than 1,000 code lines in HTML, CSS and JavaScript to make it the basic to work. --- ### Lots to complain about - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered If I didn't need the Italian based features I would never have chosen them and if I could get the same features with a different company I would ditch them in a second. Unfortunately, they have a stereotypical Italian lack of customer service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros It's a sensible, logical, and visually efficient system that would be perfect if it actually worked as well as it ought to. As an Italian company they also provide support for reporting to the Italian authorities and electronic receipts and other features specific to this country, which is a huge time saver. #### Cons Well, lots of it doesn't work as it should and it's difficult to get help. Their documentation is often outdated, not translated, or simply doesn't work. The big issue, which has been stated here before, is that their support is terrible. I'll ask multiple questions that only get partially answered after days, and sometimes weeks - some questions have never been answered and I've simply given up asking. We also had connectivity issues at the start which lead to overbookings and price discrepancies. After almost 9 hours that we weren't responded to for this emergency we suspended our own listing on Hostelworld to contain the damage. They deny any responsibility saying that they jumped right on the problem (actually after 9 hours I jumped on it and it took them another week with us unable to receive any reservations). Despite the loss of revenue, the amount of time and aggravation and stress all the issues caused they would never think to even offer 1 cent of a discount as a way to show that our experience isn't normal. Unfortunately, this is typical customer service in Italy and culturally they just don't think anything is their responsibility. We have 2 or 3 channels that remain unconnected. We have a handful of unanswered questions and every few days another support issue. However, they are so slow to respond, and so incomplete with their responses, that you don't want to overload them with issues. So you basically just give up and accept it for what it is. #### Reasons for choosing Octorate Italian ISTAT reporting, multiple property support, and police notification reports. --- ### Fondamentale, non so come farei senza - Overall rating: 5/5 - Reviewer: Maria Grazia S. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Octorate è utilissimo per gestire in pochi minuti alcune rogne che altrimenti prendono un sacco di tempo. Dall'invio delle schedine alloggiati alla questura, alla compilazione dei dati ISTAT e ai rendiconti trimestrali e annuali per il versamento del contributo di soggiorno. E poi la fatturazione elettronica, le comunicazioni con gli ospiti e tutti quegli aspetti amministrativi che vanno tenuti sotto controllo per non trovarsi difetto con i controllo. Non posso farne a meno. La cosa che mi piace di più è il supporto, i ragazzi e le ragazze che ci lavorano sono speciali e sempre disponibili ad aiutarmi se ho delle domande. Per me che ho trasformato casa mia in un affittacamere partendo da zero è stato il mezzo per capire alcune complessità di questo lavoro e dare un servizio migliore ai miei clienti. In un anno grazie a sito web con Octorate integrato sono riuscita a disintermediare da booking .com il 20% delle prenotazioni. E lo so perchè sta scritto sul cruscotto di Octorate appena apro. 20% di prenotazioni dirette. Non è male no?! #### Cons All'inizio ho impiegato un po' a capire come entrare in contatto con il supporto, che dovevo aprire la chat dentro al programma. All'inizio era complicato anche perché la tecnologia mi spaventa. Grazie anche all'intervento di mio figlio, col tempo è diventato come usare facebook. --- ### Best Channel Manager Ever - Overall rating: 5/5 - Reviewer: Stefano N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Events calendar clearly visible Link to What's App Connection to fiscal recorder Link to billing and so on.... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A simple, intuitive channel manager that has developed in a surprising way in recent years, maintaining advantageous prices on other similar products. Calendar function to mark events, spectacular Booking Engine and many functions to facilitate the view of the Hosts. Excellent relationship via email / phone with Customer Care where the same person who knows you and your problems always answers you. Excellent email / phone relationship for sales, always available. 100% recommended. #### Cons There is nothing to improve, the Channel is evolving daily. With each new implementation they warn you and have great video tutorials explaining the new feature! --- ### Best App ever to manage your B&B - Overall rating: 5/5 - Reviewer: Sabri O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered I work with that app for about 9 years now. They’re flexible and always helpful when I needed some support. I had a look around and couldn’t find another party that offers the same services at a reasonable price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It totally changed my life! Very easy to work with. Reliable and stable Very good back office and support Price/quality just perfect #### Cons Nothing There isn’t anything I dislike actually #### Reasons for choosing Octorate Right pricing for a very good and stable tool. Team is reactive, flexible and gentle --- ### Ottimo software - Overall rating: 5/5 - Reviewer: Maurizio G. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Con Octorate mi trovo benissimo, per qualsiasi problemi con la chat tutto si risolve velocemente #### Cons Prodotto facilissimo di utilizzare, assistenza sempre disponibile #### Vendor response Ciao Maurizio, Grazie per aver condiviso la tua esperienza con Octorate. Siamo lieti di sapere che ti trovi benissimo con il software e che riesci a risolvere velocemente qualsiasi problema attraverso la chat. Apprezziamo anche il fatto che trovi il prodotto facile da utilizzare e che l'assistenza sia sempre disponibile. Continueremo a lavorare per offrirti un servizio di qualità e per soddisfare le tue esigenze. Cordiali saluti, Il Team di Octorate Replied June 2023 --- ### The best " vale x money" Channel manager - Overall rating: 5/5 - Reviewer: Alessandro F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered We have a very good Experience with Octorate. We are satisfied and we reccomend this software! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Vale x money. This Channel manager is actually one of the best "vale x money" software in hotellerie and touristic location. We have been using it for 9 years with success in our hotel. It includes also a simple but useful PMS x small hotels, B&B and apartments. Very easy to use. Supports a lot of OTAs. #### Cons The only weakness of this software, in its previous release, was, sometimes (happened few times in 8 years...) processing overload which caused slowness in updating rates and availability. But recently, with the new release, this problem disappeared. --- ### Un vero aiuto per la tua attività ricettiva - Overall rating: 5/5 - Reviewer: Giorgio R. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Facilità di utilizzo, molto intuitivo ma allo stesso tempo completo, utile e dettagliato. La mia attività è di piccole dimensioni ma l'utilizzo di Octorate mi ha permesso di professionalizare il mio lavoro giornalmente. Da Octorate gestisco tutte le operazioni ed allo stesso tempo ne controllo l'efficienza. Davvero uno strumento completo ed insostituibile! Complimenti davvero anche al team di assistenza. Dedizione, gentilezza e professionalità. Top quality! #### Cons La versione app per mobile non è all'altezza del prodotto su desktop. Ma sono sicuro che ci stiano lavorando e che vedremo a breve un'altra novità top level! #### Reasons for switching to Octorate Il prodotto precedente era pessimo come strumento e come assistenza. Ho cambiato in molto molto molto meglio. --- ### The worst in every way - Overall rating: 2/5 - Reviewer: Toboganes D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered We have been trying to implement Octorate software for 4 months, however when we understood it was not the best decision we made, we no longer have the money back. What disappointment #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Unfortunately two things captivated us, the user iterface seemed the correct one and the price. But when we used it we began to think, ¨we had made a mistake hire Octorate¨, why, it did not have a great development. Your experience is like the programs or user interfaces 1998, very badly designed. #### Cons THE experience with Octorate has not been the best. 1.Our experience with the software to get ideas, booking.com is our best reference, Octorate only handles texts to show users or guests the characteristics of the rooms, it is absurd to create a text platform when time ago it is graphic and icons to make the experience of the host more pleasant. 2. The second is the tools they have to remove or put the photos that describe the room, the manual tells you can do it, the technical support continues telling you the same thing and finally does not work and you lose hours and days of work, worst. 3.Finally, the payment gateway, they tell us that they will end up with a client and will continue with our implementation of payments, lies, delays. They make you waste your time. --- ### Completisimo a un precio asequible - Overall rating: 5/5 - Reviewer: Manuel F. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Facilidad de uso, ausencia de errores y buen soporte tecnico #### Cons Nada, todo nos parecio bien, tal vez la web propia #### Reasons for choosing Octorate Relación calidad precio #### Reasons for switching to Octorate Funcionalidades y precio --- ### Ottimo Software - Overall rating: 5/5 - Reviewer: Ivan V. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Mi trovo benissimo #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Facile da utilizzare , funzionalità ed integrazioni fornite e prezzo ottimo. #### Cons Mai avuto problemi particolari ma anche se dovesse accadere il servizio assistenza eccellente e sempre disponibile a risolvere eventuali problemi ed aiutarti nella configurazione. #### Reasons for choosing Octorate Per facilità di programmazione ,versatilità ,assistenza e prezzo ottimo. --- ### Aggiornamento - Overall rating: 5/5 - Reviewer: Francesco S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Il vantaggio + grosso che offre octorate è la sincronizzaziobe con molte OTA permettendo cosi di impostare le tariffe e le varie opzioni 1 sola volta. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros l'integrazione con le più importanti OTA del settore, il costante aggiornamento e la sua completezza. #### Cons All'inizio è stato un po' difficoltoso il passaggio dal vecchio channel manager ma la disponibilità del team ha reso tutto più veloce e semplice. #### Reasons for switching to Octorate per il costo e la conpletezza del prodotto ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/octorate-profile/reviews/?page=2) --- Octorate Reviews, Pros and Cons - 2026 Software Advice