Roomsy vs ThinkReservations

RATING:

4.7

(24)

Roomsy has 24 reviews and a rating of 4.67 / 5 stars vs ThinkReservations which has 116 reviews and a rating of 4.92 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (24)
4.9 (116)
Ease-of-Use
5 / 5
5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
September 23, 2022
May 22, 2024
Pros/Cons
  • Pros

  • Quick set-up time, minimal training required. Awesome service as well, promptly solved our problems.
  • We do have to assess the final amount because the system may go to default. Its easy to add extras that automatically are added to the final charge.
  • Cons

  • Twice the program forced me to buy a larger program. The first time I could continue with my work, but the second time Roomsy stopped and I had to buy up.
  • Beside that, it is very hard to find a flaw of this software.
Read all user reviews
  • Pros

  • High quality guest management software, that provides me with flexible solutions, and provides me with great USA based customer support.
  • Think is a team and I feel like I am on the team, superb support who are the best I have ever worked with.
  • Cons

  • Also the customization of automatic email templates is limited. I have been in touch with customer service about both of those things and they are working on it.
  • I don't like paying the extra 3% to take reservations through other channels - not THINK's fault but the commissions are killing us.
Read all user reviews
Pricing Range
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos