AirGMS is a cloud-based vacation rental management solution designed to serve Airbnb accounts. The solution offers features such as channel management, automatic guest reviews, messaging and reporting.

AirGMS’s multi-calendar dashboard displays information about daily check-in/check-out details, guest communication threads and cleaning team activities. It allows users to view guests booking details such as duration of stay, amount paid and membership status. The solution enables guests to view room availability, pricing for services and booking details for their reservations.

AirGMS enables rental managers to generate their Airbnb’s business summary reports that can be shared with the relevant stakeholders. It also provides integration with third-party booking platforms such as TripAdvisor, Booking.com and HomeAway through iCal. Additionally, the solution offers cleaning management, operational task management, team coordination and work orders features.

Services are provided on a monthly listing basis and offers support through an online knowledge base, live chat and email.



44 Reviews of AirGMS

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 44 reviews

November 2018

David from Kosher rentals and Extended Stays

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Very good program - needs a little more to be awesome

If the above cons are impoved or fixed the program would be perfect. Still a good program and has saved me a lot of time and headache. Grateful for it.

Pros

Very easy to use
Nice interface / design
Good support
Automation is great
Reviews and inbox work well and save time
Housekeepers can see all their future cleanings at a glance
Can invite property owners to check their calenders and help with pricing if desired. Has good flexibility of options for invited staff / clients

Cons

Clients telling me they can see other peoples listing calendars despite me only giving them access to theirs.

Clients saying they cannot see the pricing of current bookings in their calendars despite the 'financial viewer' button checked.

Clients cannot access an 'entire month' view of their listings to change pricing making it more difficult and frustrating for them

No client notifications of new bookings when they happen

Automatic responses on my end, mark the new bookings and messages as 'read' preventing me from seeing what's new and causes me to have to go through each message on a daily basis to see if they asked any additional questions.

No holiday price increase suggestions in the calenders.

Lack of a designated tab in transaction history showing deductions made by airbnb due to decisions against us.

The program has been a little buggy.

No website creation intergration option I can see

November 2018

Nikki from NuShu Capital

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great service for hosts of multiple listings!

Solves the communication problem! Integrated seemlessly , works every time.

Pros

A must have for hosts- full suite of management services from automatic messages to coordinating with cleaners and generating income reports

Cons

Can vbe difficult to navigate- couldn't figure out how to edit listing details and price quickly

October 2018

Daniela from Self-employed

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

User friendly and plenty of features

Pros

I am using the free version, because at the moment I am only managing my own apartment, so one listing, but it is saving me so much time and effort!
The templates and automatic replies functions are amazing!

Cons

Visually, the reviews page is not beautiful, but it gets the job done!

October 2018

Brian from Front Desk, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Essential for managing multiple properties!

AirGMS allows me to to run my Airbnb business easily and efficiently. I look forward to seeing it's progression as it grows in popularity.

Pros

It gives you the ability to manage multiple listings in one place. The reports it can generate are extremely helpful.

Cons

It sometimes updates during the day when I'm typing messages and will reload, causing my message to be erased. Also, I don't see a way to read reviews that renters leave for you.

September 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Love the automated templates!

Pros

Automated guest message templates and reviews

Cons

It’s glitchy and has lags sometimes unfortunately

September 2018

John from Stay Valet

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

September 2018

Coming from a guesty member

I haven't started using it yet. This is my experience from the set up

Pros

Price
Ease
Simplicity
Options - multiple accounts, cleaners calendar, auto messages.
demo for getting set up

Cons

- Not enough control over how to set up an auto message. Guesty allows you to set up an automessaged based on a booking (ex. If is a guest is only staying for one night, they get a specific message compared to someone who booked 2 months in advance)

- Need templates or advice on how to set things up. Guesty had templates of how to set everything up and it made my life a 1000 times easier because I didn't have to figure it out myself. The preset ones you guys have isn't very useful in comparison.

- I was told you guys had VRBO integration that worked the same as Airbnb, however, that wasn't true.

September 2018

Roomaway from Roomaway

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Good Software

have been using Airgms for more than two years, everything is correct, working and connections without any problems, I really like this program

Pros

Infinite operation of options, very complete!

Cons

Well the same costs could be improved, the rest is great the truth

September 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

A very good automator

I was able to manage upto 2 listings easily. which would otherwise take a lot of my personal time.

Pros

-Ease of use
-App access
-Multiple account handling
-Can be easily setup

Cons

-The customer service was slow compared to other tools
-The change of email id in airbnb is not so good
-App notifications are not that fast

Response from AirGMS of AirGMS

Replied September 2018

Hello, Thanks for your great review and feedback. We'll take into account your comments for improvements. Best, AirGMS Team

September 2018

Shani from ShaiBeau Pty Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

September 2018

Coming along but needs work

Quite good, but a number of small improvements are needed.

Pros

The fact you can see all your properties on the one screen

Cons

It is annoying when you go to the Jobs log and the ones without an allocated cleaner, you have to go back to the calendar to go to the end of the booking and then allocate a task, then go back to the Jobs log and do it all again. It would be so much easier if you could look at the Jobs log and allocate a cleaner and job from that list rather than having to return to the calculator.
It would be great if you could allocate an income to a booking you make. The transactions from AIRBNB show up but your own bookings don't have an amount of income you can allocate against them. This would be handy so everything was in the one place.

September 2018

James from Hospitality

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Functionality

4 of 5

September 2018

AirGMS makes hosting an Airbnb so much easier

Pros

Airbnb is awesome, and the website is great, but it doesn't really help in automating the things that you do with every guest, like sending check in reminders, checking that things are going well during the stay etc. AirGMS makes these things a breeze and has saved me countless hours of sending messages to guests.

At the moment, I don't use some of the more advanced features for scheduling cleaning, having teams of people etc. but just the ability to automate most of my messaging is enough for me.

Cons

The user interface can be a little confusing at first around setting up message templates etc. but once worked out, it's very powerful.

One simple thing I would like as an enhancement is the ability to set a different name for guests when using messaging. Sometimes guests will prefer a different name than the one on their account (i.e. Ben rather than Benjamin etc.), so it would be great to update this in AirGMS and address them by their preferred name when messages are sent.

Response from AirGMS of AirGMS

Replied September 2018

Hi James, Thanks for your awesome review. It is a joy for us to know that you are happy with our software. As for the feature about the guest name, we have passed this request to a development team. Best, AirGMS Team

September 2018

Saad from Sage Stays

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

September 2018

AIrGMS for Multiple property owners/property managers

Pros

Message Automation
Templated messages easily available for specific property
one inbox for all your properties
All your reports under one umbrella
Cleaning and Maint. Staff management and assignment
reporting on each staff members assignment.
Multi- property/Airbnb Accounts calendar view in one place
Task management
Summary of check-in/out for multiple days and properties in one place.

Cons

Only works with Airbnb
Toooooo many updates come through to Production system in use and there is no set update schedule or timming which causes huge issues, you might be in the middle of some important task and application update will get pushed, extremely annoying and frequency is one that I have never seen before even in underdevelopment apps.
sometimes there is a Delay in processing and it slows down

September 2018

Brandon from Dentt propeRties

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

September 2018

Needs some more features

Good. I basically only use it for scheduling cleaners.

Pros

I like that I can schedule cleaners and it reminds them

Cons

I really wished it would change the nightly rates on its own and also automatically assign a cleaner to bookings etc

September 2018

Kyle from Airbnb

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

September 2018

Switched from Guesty

Overall I would recommend airgms and have done so already.

Pros

Integration is a breeze with Airgms. It makes life so easy.

Cons

Making rules for available dates would be nice.

Response from AirGMS of AirGMS

Replied September 2018

Hello Kyle, We appreciate your review and happy that you find our software helpful. We'll keep doing our best to suit your needs. Best, AirGMS

September 2018

Jeff from CCG

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Easy to use

Pros

Everything is all in one screen saving time and reducing the need to open multiple screens. Really like the note feature. We cater to our guests and use this feature to make notes about specifics for each guest such as coming for a wedding, family reunion, wheelchair ramp etc. We leave cards and gifts and decorate for their special events. This helps us keep track of which guest is coming and coordinates what we need to do to accommodate them.

Cons

Airbnb already works well. However, our home is also listed on VRBO and their system is very cumbersome and requires a lot more time and involvement. I am anxiously awaiting for Airgms to coordinate with VRBO so both listings are on one app and the calendars are coordinated to avoid double booking.

September 2018

Dario from DreamSea Guest House & Apartments

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

AirGMS Honest Review

I use AirGMS for msg automation and so far the experience has been great. Automating 1 listing is completely FREE and is great for new hosts and for veterans that also manage one listing. I have tested every guest management service and AirGMS is the only one that lets you automate 1 listing for FREE!

Pros

Great features, msg automation and fair pricing. Love the multicalendar and options to manage cleaners.

Cons

User interface design could be better and automated reviews to be more grammar correct/more words(feels generic).

Response from AirGMS of AirGMS

Replied September 2018

Hi Dario, Thank you so much for your feedback and kind words. We'll definitely take into consideration your suggestions for improvement. Best, AirGMS Team

September 2018

Whitney from PayPal

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

September 2018

Really good, not quite great

I like AirGMS but wish there was a native mobile app.

Pros

Easy to setup and use. The pricing model is now very good and competitive. The automation rarely ever fails.

Cons

Needs a native (or faster) mobile experience. The load time is way too slow.

Response from AirGMS of AirGMS

Replied September 2018

Hi Whitney, Thank you so much for your feedback and review. As for the mobile app we do have it for both Android and iOS. Let us know if we can help with anything. Best, AirGMS Team

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Great software, makes managing multiple properties and automating correspondence easy.

Pros

automatic emails, I love that I can send emails to guests and new bookings welcoming them, without having to do anything.

Cons

I wish you could automatically notify the cleaners of each new booking without having to manually do it. I had to sign up for Tokeet to manage that portion.

Response from AirGMS of AirGMS

Replied July 2018

Hello, Thank you so much for your great review. As for notifications to your cleaners, next month we are releasing the functionality of auto-assigning cleaners to the properties. This way, cleaners will get notifications automatically. Best, AirGMS Team

April 2018

Nicholas from Information Technology

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

2 of 5

April 2018

Great automation but hard for contractors to work with

automation

Pros

Templates and automation. The fact that cleaning companies and handyman have access to the system is great for coordination

Cons

Contractors can't suggest changes to tasks. Automations only work with airbnb but not other platforms like homeaway.

Response from AirGMS of AirGMS

Replied April 2018

Hi Nicholas, Thanks you for your review and feedback! Our clients' opinion means a lot for us. It looks like that you are not using all our functionality to the full extent. Cleaners are enabled to change the tasks if you set up an appropriate access level. So, you just need to provide an access of "head of cleaners" in order for a cleaner to suggest changes to the task. As for automation for other platforms we plan to introduce native integration with HomeAway and VRBO this summer. Feel free to reach out to us if you have any questions. Best, AirGMS Team

April 2018

David from David Bernier Media

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Airgms has helped streamline communications primarly.

Pros

The support team is great, founders passionnate hosts that understand and have experience with their customers lifestyle.

Cons

Some festures were lacking when we opted in. There was no ios app and the ux felt a bit clunky. Things have gotten consistantly better.

Response from AirGMS of AirGMS

Replied April 2018

Hi David, Thank you so much for your feedback and the review! We will continue doing our best to cover all the needs of our clients. Best, AirGMS Team

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

April 2018

Positive overall.

Pros

I like the calendar view where you can see bookings for multiple listings. I like the new report functionality as well.

Cons

listings page is really hard to see with a dialog box for a listing is so huge it's hard to find the one you are looking for. sharing info with cleaners really needs more work to be useful. one should be able to assign a cleaner(or better yet auto assign based on the preference) and communicate with the cleaner with schedule confirmation, cleaning started, finished timestamp and perhaps feedback after a cleaning.

Response from AirGMS of AirGMS

Replied April 2018

Hi, We highly appreciate your detailed review. As for cleaners¿ management you are able to assign a cleaner in the system. Also, the cleaner can accept or reject the task. After the task is completed the cleaner marks it as completed and you will get the notification in the system. So, it looks like it should cover the major needs you described in your message. We are always open to hear more ideas on how to improve the product and your thoughts will be sent to our development team for sure. Thanks again for your feedback and improvement ideas! Best, AirGMS Team