About iGMS

iGMS is a vacation rental software that helps hosts to effectively handle day-to-day short-term rental management tasks. The solution enables users to operate all Airbnb, HomeAway and Vrbo accounts via a single interface, with access to the same functionality through the mobile app.

There is automated messaging for easier guest communication and reviews, templates, tools for team management and pricing management.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

131 Reviews of iGMS

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(89)

89

4 stars

(31)

31

3 stars

(11)

11

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 131 results

December 2018

James from ThoughtSpot

Company Size: 201-500 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Makes hosting Airbnb properties so much easier

Pros

When we started hosting with Airbnb, we quickly found that we would need to contact guests with information before their stay, check on them during the stay and send reminders about check out. This quickly became a real time sink and required us to remember to do this. AirGMS allowed us to fully automate the process and then do so much more. We only have a single property and it saved us masses of time, so I can only imagine how much of a benefit it would be for people with multiple properties.

Cons

AirGMS is great and there's very little I dislike about the software. It was a little confusing at first setting up templates for messaging, but once I understood it, I've had no issues since.

Response from AirGMS

Replied January 2019

Hello James, We highly appreciate your positive review. Proud to hear that we managed to save your time, it is what we are working for. Next time you will have any doubts please feel free to contact our Live Chat. Happy to see you among our users. Have a nice day! Best, AirGMS Team

December 2019

Jen from Slate and Hearth

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2019

So far- so good!

My company is enjoying using the software. Having iGMS is so helpful! I have used other software and this is so much better!!

Pros

There are so many features! No missed reservations. Love the saved/auto messages!

Cons

I would like to see an if/than features for auto scheduling cleaners (some of my cleaners can only work weekends) Would like to see a booking direct option to get reservations without using an OTA

Response from iGMS

Replied January 2020

Hello Jen, Thank you for your feedback! It is great to hear that our software is exactly what you need. Also, we have some good news to share. The direct booking feature is already planned to be launched this year. Regarding the cleaners auto-assignment, we have passed your requests to our product team for the further consideration. Feel free to reach out via support@igms.com. Best, iGMS team

July 2019

mark from Nations Corporate Housing

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

July 2019

Tips for improvement

My go to software. Can not function without it. Thank you for developing it.

Pros

Multi-calendar, auto messaging, tasks. Colors.

Cons

Errors when home-way and airbnb is combined. Live customer support is non existence. Frustrating when technical issues are not resolved promptly Wish the software would turn landscape on mobile.

Response from iGMS

Replied August 2019

"Hello Mark, Thank you for your honest review. We are glad to know that the software is of great help to you. Kindly note that even though we do not provide voice support for tech issues, we are available in Live Chat (there are real people, not bots) Monday-Friday 9:00 AM - 00:00 AM and Saturday-Sunday 9:00 AM - 5 PM EST. Also, our design team is working on a new layout for the mobile app and significant improvements on Multi-Calendar. Best, iGMS Team"

October 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2019

Always Improving Rental Management Platform

It has streamline our tenant communication dramatically, particularly the automation feature which has helped us maintain great communication with guests, in much less time.

Pros

iGMS is always improving, adding, and refining new and existing features. It's a powerful software that will serve any individual or group managing from 1 to 100+ properties.

Cons

The app is sometimes slow to load information (direct messages, etc) and requires manual refreshes sometimes to display the most recent content.

Response from iGMS

Replied December 2019

"Hello, We are really glad to read your positive review and learn that our automation is a game-changer for you! Our development team is working on stability, reliability, and speed improvements to the application constantly. If you have any questions about the app functionality, feel free to contact our Customer Experience Team via support@igms.com. Best, iGMS Team"

September 2018

Saad from Sage Stays

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

September 2018

AIrGMS for Multiple property owners/property managers

Pros

Message Automation Templated messages easily available for specific property one inbox for all your properties All your reports under one umbrella Cleaning and Maint. Staff management and assignment reporting on each staff members assignment. Multi- property/Airbnb Accounts calendar view in one place Task management Summary of check-in/out for multiple days and properties in one place.

Cons

Only works with Airbnb Toooooo many updates come through to Production system in use and there is no set update schedule or timming which causes huge issues, you might be in the middle of some important task and application update will get pushed, extremely annoying and frequency is one that I have never seen before even in underdevelopment apps. sometimes there is a Delay in processing and it slows down

Response from AirGMS

Replied January 2019

Dear Saad, We are definitely grateful for pointing out our main features, as we put so much efforts to create them! As for 3rd platforms integration, we have introduced HomeAway/VRBO integration (Beta version). You can integrate your other non-Airbnb calendars and tasks via the iCal calendar. Feel free to address support via Live chat anytime with any question. Best, AirGMS Team