Great Features & Value

I had completely outsourced the management of by vacation rental to a national firm, but the results were horrible. iGMS helped me grow by over 50% AND add 3 new units with LESS effort than I had put in before I went with the national firm.

Pros

Simple integration to both AirBNB & VRBO, templatized & ad hoc guest communication, and seamless notification to our cleaner.

Cons

When I started with iGMS, it was AirGMS and only for AirBNB. They quickly added VRBO, so my 2 primary channels were covered. I'm looking forward to the direct booking and Booking.com features coming later in 2020.

From 20 to 2 hours

My overall experience with IGMS has been great! Very simple to apply to my current business, they seem like a company that really wants to earn my repeat business and is actually interested in how they can improve their software to make it easier for the clients.

Pros

The scheduled messaging is by far my favorite feature of IGMS. I was able to utilize the free trial service until I decided to grow my marketing efforts into Homeaway. Once adding HA, communication quickly became overwhelming. The anxiety was relieved after registering as a Pro user. Before IGMS, I was spending no less than about 15-20hrs just in communication alone. Granted I was able to do this from my phone, but still very inconvenient to say the least. I now have 8 scheduled messages that go out for every guest that books. With between 20 - 30 guests per month thats around 240 messages/month at all times of the day and night. These are automatically sent, at designated times, without ever forgetting to send a crucial message. In addition, I no longer have to schedule or contact my cleaners when I receive a booking. They are automatically notified! The ability to add instructions and timing is another huge time saver. And that's really what its all about... reducing time spent managing so I am free to live my life, not be a slave to it.

Cons

Pricing tools are the next features that can be added to save the most time. I was really hoping IGMS would have similar pricing tools to airbnb that could be pushed to other pages, but no such luck. I've been hearing it's in the works, but it can't come soon enough!

Fantastic customer service

Overall it has been a great experience because of the Customer support. That has been top notch.

Pros

So far I find the software pretty easy to use and the customer support is AMAZING! Any questions I have get answered almost immediately and I feel like they listen to the things I want/need! The messaging system has worked very well for me and I love that I can take direct bookings if I need too!

Cons

I was using smartbnb before and IGMS is slightly behind in a few areas and not as user friendly when you first get started. I don’t love the calendar view on my phone.

AIrGMS for Multiple property owners/property managers

Pros

Message Automation Templated messages easily available for specific property one inbox for all your properties All your reports under one umbrella Cleaning and Maint. Staff management and assignment reporting on each staff members assignment. Multi- property/Airbnb Accounts calendar view in one place Task management Summary of check-in/out for multiple days and properties in one place.

Cons

Only works with Airbnb Toooooo many updates come through to Production system in use and there is no set update schedule or timming which causes huge issues, you might be in the middle of some important task and application update will get pushed, extremely annoying and frequency is one that I have never seen before even in underdevelopment apps. sometimes there is a Delay in processing and it slows down

Great Product if you know how to navigate Channel Managers

its good and saves time.

Pros

I like the automations of email responses. Saves hours.

Cons

I like least is the small bugs it has that are not fixable. I did all corrections that were showing errors upon launch.