aReservation vs Lodgify
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.3 / 5
Value for Money
5 / 5
4.4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.8 / 5
4.3 / 5
Last Review Written
June 19, 2024
September 28, 2024
Pros/Cons
Pros
- I LOVE the customer service indexic provides!!! I LOVE how easy it is to use and make my reservations, keep up with what is going on, and just makes my life so much better.
- If we had changes that were necessary within the software, their IT department did their best to implement it efficiently. They listened to our needs and did their best to make them possible.
- I love how responsive everyone who works at Indexic is. I like they are constantly making improvements to the software.
Cons
- We have no concerns with the software, thay work hard to keep the system current.
- Some features are clunky. Closing days or blocks of day are hard.
- Change can always be difficult and after starting with one process and having the staff train again to the updated system and process was a challenge but ultimately it all worked out.
Pros
- I was very happy with the on boarding process of Lodgify, they took me through the setting up of the system, very methodically, and ensure that the channel managers were linked up and working.
- Since the beginning, while having a trial version, they won me over with their courteous, polite, professional, wonderful customer service.
- The onboarding process was very professional and responsive. I was given tons of information in a short time, but the person helping me was nice and efficient.
Cons
- The builder is very broken, slow, and does not work fluently like you would expect. Again, customer service has been the worst I have experienced with any company.
- Wouldn't Lodgify want to correct such a misunderstanding. I am extremely displeased and unimpressed by Lodgify's approach to customer service.
- I can use ignorance but I have no use for arrogance.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
