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> Reviews of Beds24. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Beds24 is a good fit for you!

Source: https://www.softwareadvice.com/hotel-management/beds24-profile/reviews

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Beds24 Reviews

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[Overview](https://www.softwareadvice.com/hotel-management/beds24-profile/)

Reviews

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# Beds24 Reviews

## Reviews Summary

## Overall Rating

4.7

* * *

## Ratings Breakdown

5

(95)

4

(14)

3

(4)

2

(3)

1

(1)

## Secondary Ratings

Ease-of-use

4.2

Customer Support

4.6

Value for money

4.8

Functionality

4.7

* * *

### Pros

"I did had to build quite a bit of software layered around Beds24 to get the functionality I needed that they do not have, such as a customer portal where customers can register, sign a legal agreement, and a check-in app to distribute key codes. But no complaints there, the API from Beds24 is top notch."

"I was able to properly configure and set up our entire business flow with Beds24, and literally for every issue I encountered I was able to find a work around."

"Very reliable property and channel synchronization, which is critical for daily operations."

### Cons

"I will also say that their help system is a limiting homegrown solution where you cannot properly attach URLs or any image attachments, it's not really what one expects for 2025 style support, making the process of getting help cumbersome and difficult."

"For example, our booking engine for one of our property started to load units from another property upon checkout even though the other property has nothing to do with the booking engine, trying to get help was practically impossible."

"The documentation is pretty rudimentary and honestly doesn't do the product justice as the doc undersells the capabilities: I found I was able to do many things through trial and error that I would never have known through the documentation."

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Beds24 Reviews, Pros and Cons - 2026 Software Advice