--- title: "Beds24 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Beds24. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Beds24 is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/beds24-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Channel Management Software](https://www.softwareadvice.com/crm/channel-management-comparison/) / [Beds24](https://www.softwareadvice.com/hotel-management/beds24-profile/) / Beds24 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/beds24-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/beds24-profile/alternatives/) # Beds24 User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 117 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.6/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 95 reviews (81%) - 4 stars: 14 reviews (12%) - 3 stars: 4 reviews (3%) - 2 stars: 3 reviews (3%) - 1 star: 1 reviews (1%) ### Most mentioned pros - I did had to build quite a bit of software layered around Beds24 to get the functionality I needed that they do not have, such as a customer portal where customers can register, sign a legal agreement, and a check-in app to distribute key codes. But no complaints there, the API from Beds24 is top notch. - I was able to properly configure and set up our entire business flow with Beds24, and literally for every issue I encountered I was able to find a work around. - Very reliable property and channel synchronization, which is critical for daily operations. ### Most mentioned cons - I will also say that their help system is a limiting homegrown solution where you cannot properly attach URLs or any image attachments, it's not really what one expects for 2025 style support, making the process of getting help cumbersome and difficult. - For example, our booking engine for one of our property started to load units from another property upon checkout even though the other property has nothing to do with the booking engine, trying to get help was practically impossible. - It’s only available in my iPad, which is a hassle as I need to be mobile and I can’t have my iPad with me all the time. But yesterday, the entire account is not accessible in any device. ## Beds24 customer reviews Showing reviews 1-25 of 117 (page 1). ### So powerful, with lots of features will meet the requirements for accommodation of all sizes. - Overall rating: 5/5 - Reviewer: Lesley R. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexibility of the system is amazing, want to keep it simple, thats possible, want to have multiple levels of complexity, thats possible too. You can use the wizard to guide you through the setup process and the level of help document is amazing, I have never seen this level of help in any other system I have ever worked with. Need special prices for events or special dates, no problem. Want to keep you prices the same for the next 12 months, no problem. They have through of everything. Connect to multiple OTAs and sent the same information, bookings/availability/prices all done in one place, this alone has made such a different, I don't need to worry about updating the calendars, reducing the risk of an double booking. Can setup automatic messages for the guests and reminders for me. I have connected to a payment gateway so I can collect deposits and payments from the guests all in one place. On the surface the software looks basic, but OMG it is not, what a great tool. #### Cons Not really a Con, but there are so many options that can be used to configure my property, I have not yet had the opportunity to fully use or test it to the fullest.... yet. --- ### Excellent price/performance ratio, incredibly flexible - Overall rating: 5/5 - Reviewer: Wolfgang M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered The highly customisable software offers the best possible support for rental processes with maximum adaptability to your own requirements. This has enabled us to significantly reduce the time previously required for our booking processes. New bookings can be processed completely automatically or with minimal effort. At the same time, automatic and secure synchronisation is ensured across all sales channels. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The highly customisable software offers the best possible support for rental processes with maximum adaptability to your own requirements. This has enabled us to significantly reduce the time previously required for our booking processes. New bookings can be processed completely automatically or with minimal effort. At the same time, automatic and secure synchronisation is ensured across all sales channels. #### Cons Experience in customising software and knowledge of HTML/CSS are very helpful for the setting process, especially for individual adjustments. #### Reasons for choosing Beds24 Better price/performance ratio for more functionality with greater overall customisability to your own requirements --- ### Complicated. Feature-rich. Dated. - Overall rating: 3/5 - Reviewer: Cliff H. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Looking for automation for a smaller, independently owned short term rental. For this purpose, Beds24 is overkill and more complicated than simply managing each channel independently. Wizards are simply pointing you to each set of dozens of options in settings, without any effort spent identifying which ones are essential versus nice to have versus completely inapplicable for specific use cases. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Endless features/integrations. Low pricing versus competition. #### Cons User interface is a train wreck. Classic legacy approach of throwing in the kitchen sink and not focusing on identifying differences in workflow between a 5k bed hotel chain and a smaller independent owner with a few STRs to manage. Might be good if you have a full-time IT team to setup, but its overkill, overcomplicated, and extremely dated in the user interface for smaller, < 100 unit STR owners. Once other services are integrated, it's challenging to determine if changes applied are even working since there's no "preview" option to see what if the integration is working. Ex: I use PriceLabs for dynamic pricing, went through integration steps, yet pricing inside of Beds24 never appears to pull in pricing as it does with direct channel integration. Additionally, Beds24 appears to be the exact same product as BookingAutomation.com, which just a different pricing strategy and website branding. This is disappointing and feels a bit misleading given they're positioned at completely different solutions, yet appear to be running on the same dated backend system. #### Reasons for choosing Beds24 Price was low for single digit owned properties and variety of channels/features seemed appealing, but after spending nearly a week working through setup it just feels like more work than managing each channel on its own. Even after setup, are you really going to remember which of the 1,001 settings you need to configure to change things down the line? #### Vendor response Thank you for your review, I would just like to point out that PriceLabs push their prices to Beds24, they are not pulled. If the prices were not appearing either the integration was not complete or PriceLabs had nothing to push. Replied October 2019 --- ### Robust channel manager at excellent price point. - Overall rating: 5/5 - Reviewer: Mark H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really like Beds24. It’s helped us grow our business and the API options are very good. The price is great. Customer service is very good although this is done via a ticket system. There is no instant chat facility which allows the price to be kept quite low. Connections with other software and channels are very robust. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Beds24 is extremely robust, versatile and a superb price point. #### Cons The initial set up of Beds24 is quite clunky but if you persevere with it, it’s well worth the money. #### Reasons for choosing Beds24 Price.Integrations.Customer Support.Customisations. #### Reasons for switching to Beds24 Poor reporting, kept dropping out with channels. Very immature channel manager. --- ### Best value for money on the market - Overall rating: 5/5 - Reviewer: Ruben t. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered I tried many different channel managers (which has been a hassle) but none could cope with our ever changing demands for new options, plug ins with different partners, etc. Beds just beats all of them, big time! Big fan! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BEDS24 just has unlimited options for any solution you might be thinking of inside your accomodation business. Easy to understand and manage, and many layers to explore and improve your business with. Great amount of channels that are plug and play, ready to go, and at least as many third party software partners, payment providers, etc. #### Cons No real cons, maybe the compared to other softwares the user friendlyness / layout / design seems a little harder to handle, but it´s just because of the many options there are #### Reasons for switching to Beds24 There weren´t enough options, all other systems were very limited. --- ### Epitome of 'value for money' Perfect for Airbnb hosts - Overall rating: 5/5 - Reviewer: Naina J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered It has automated 90% of my work and now we have started adding more units #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything, Boy, can we customize stuff. Almost anything can be changed, added or created. Huge list of channel connections. Most complete set of wiki. Integrates with almost any kind of software you may need. I am in love with this software. There is just so much you can do. Automated messaging, Email templates, tagging reservations, zapier integration, google forms integration, you name it they have it. Connections with pricelabs, dynamic minimum stays, yield optimization. Much expensive software's are not capable of even delivering half of what they offer. These guys. The price is super cheap, I mean literally super cheap. It is an extreme value for money. #### Cons This is more of a personal thing. I needed integration with my local major OTA called goibibo.com which I couldn't find in the huge list. Goibibo is really open to integrations and gives API access to almost anyone and everyone. I am sure this will change in the future. I even offered them a contact to get this done. Apart from this everything is 5 stars. #### Reasons for choosing Beds24 They have extremely cheap prices and offer the most functionality #### Reasons for switching to Beds24 The other software was very limited in its functionality --- ### Solid solution if you do not depend on the Booking Engine - Overall rating: 4/5 - Reviewer: S Olaf L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered In hindsight it turned out a great waste of resources (time and money) due to the limitations of how they intend customers to use pricing, the archaic data architecture, incomplete documentation and unhelpful tech support. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Highly configurable and seemed very complete upon first Due Diligence. #### Cons The Booking Engine only serves when you do NOT intend to implement differentiated pricings for seasonal holidays and the likes. Also do stay clear of the APIs, the underpinning data architecture is one pot of noodles that can not be made sense of via the APIs. We found out the pricey way, three months of development work down the drain. #### Reasons for switching to Beds24 I had hoped for a more flexible product. Boy, was I mistaken... #### Vendor response Thank you for your review. We would just like to point out to readers that our booking engine does indeed support season pricing, multiple offer (refundable/non-refundable, different meal options) etc. The API supports all pricing available in the booking engine including season pricing. We are sorry we could not provide a solution for your requirements. Replied September 2021 --- ### Excellent customer support, easy to use software, very intuitive. - Overall rating: 5/5 - Reviewer: Iuri R. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It feels like all options that you need are "just there" , it is amazing how far you can actually customize this software. Setup auto emails to automatically send out email (with your own email address) or sms messages to your guests, staff, yourself, or any other person. Very nice looking dashboard, and the most important for me the channel manager. Update prices and availability in one place and have all your channels updated it is like magic, no more over-bookings, no more bookings with strange prices. I am using the "reseller" feature, so all my guests and owners log into my domain name, they see my logo, its like "my" system hehehe, Thank you Beds24 ! #### Cons No Cons for me, i work in a Hotel and i am used to hotel software, perhaps when you just start with this software if you have no background with any hotel software you might feel there are to many options and features. But really try to send them a support ticket ! --- ### Every solution in one single subscription - Overall rating: 5/5 - Reviewer: Fabrizio L. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered My experience is very good, talking about the team, i met their representative last year in Berlin and i was pleased to see how kind and helpful the meeting has been. Talking about the software, one of the best working i had ever used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How complete it is, i got to know this software because a few years ago i was looking for a channel manager which could connect to many booking.com accounts at once. Beds24 did exactly what i needed. Not counting all the updates with new functionalities. We increased from 25% to 45% in direct bookings as well because the platform for online payment is secure and customers do feel safe using it. #### Cons Sometimes it's abit difficult to because of all it's functions, but here again i just open a ticket and help is quick and precise. --- ### Ease of Use, Good Functionality and Definitely Worth - Overall rating: 5/5 - Reviewer: Firman S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered This software is excellent for use by the person who manages the rental home, service apartment, hotel and resort small to intermediate scale #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We have currently using more than one PMS to this day , but Beds24 gives the most worth of your money with features and usability. The user interface is easy to understand and navigate, we can easily create and manage property as well as new room without long learning curve, add new room, configure room amenities, configure offers per room type and publish to OTA through channel manager only take less than 15 minutes for a whole process. Later on, updating the price and offers per OTA is also very easy, In short,costs incurred for the use of beds 24 is highly commensurate with the variety of features and conveniences provided #### Cons Still the lack of feature integration with point of sales system or the front desk for a large scale hotel --- ### EXTREMLY satisfy after many years of experience with Beds24 - Overall rating: 5/5 - Reviewer: Henri S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Amazing experience :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You can do ANYTHING you want. There is no limit : )And if you found one they will go above and beyond to help you push it ! #### Cons You don't have that level of customization without a pinch of complexity but i set it up for oldish folks that us beds24 on a daily basis and never have any problem. --- ### I recommend Beds24 - Overall rating: 4/5 - Reviewer: Regine G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered I will keep using it ! I am satisfied #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Beds24 is very easy to use and helps keep track of all the reservations coming from different channels. Taking payments for customer reservation is easy and fast #### Cons I wish the rate management would be more user friendly. And it would be amazing to have a better quality/user friendly picture management. Marketing tools / social media integration needs improvement. #### Reasons for choosing Beds24 price #### Vendor response We are glad to hear you are satisfied with our services. Thank you for your constructive feedback. An upgrade for our picture management is already on our development roadmap. Our aim is to offer our customers all available pricing options and the greatest possible flexibility for their pricing. We realise that this comes with complexity. However, we find that the advantage of price optimisation and the resulting opportunity to increase sales outweigh this. We do provide a facebook app for commission free direct bookings from facebook which is free to use for all Beds24 customers. Replied June 2022 --- ### Powerfull and inexpensive together - Overall rating: 5/5 - Reviewer: Thierry R. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered My business is short rental of 17 flats dispatched in 2 properties in Martinique. Thanks to Beds24, all my calendars, bookings, pricing informations, etc, are real time synchronized on all booking platforms. Also, most of the communication with clients is now automated, well my time management is better every single day. It's quite a significative time investment when you start implementing a PMS / Online booking / Channel Manager software, and your businnes is 100% relying on all this IT stuff : it's good to be able to count on a robust software and on a reliable provider. No doubt that Beds24 will be my partner for many more years. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Beds24 is 100% reliable, it is that much important in the accomodation business, which is 24/24 operational. #### Cons Beds24 is a self-learning system, which means that you have to be pretty well organized before starting an implementation into your business. Also, the support team is very reactive and helpfull. #### Reasons for choosing Beds24 As much efficient but cheaper. #### Reasons for switching to Beds24 The -expensive- former provider was unable to really understand my business and my needs. With Beds24, I went from the worst to the best of situations. --- ### Good overall system - but a bit complicated to set-up - Overall rating: 5/5 - Reviewer: Edgar M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PriceFeaturesStability ServiceWiki online #### Cons Price configuration a bit complicatedSet-up takes some timeAutomatic translations not availableApp for mobile not available #### Reasons for switching to Beds24 Smoobu had too many bugs #### Vendor response Thank you for your review. Just a small correction - we offer a mobile app which you can use to manage your bookings while away from your desk. The app is available for both iPhone and Android from Apples App Store and Googles Play Store. Replied January 2023 --- ### Great Software !! - Overall rating: 5/5 - Reviewer: Tim K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered It safes a lot of my time managing availability and rates of our hotel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its definitely one of the most affordable channel managers that are out there. Once you set it up at the beginning it extremely easy to use it. I would higly recommend it to everyone. #### Cons Nothing to complain about. The only thing is when you start to use it, you need to connect it by yourself and doing this first time is a bit tricky, however they can connect it for you if you pay a bit extra (as far as i remember it) --- ### These guys are good!! - Overall rating: 5/5 - Reviewer: John H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Compared to the six different on-line booking platforms that we use, Beds24 is by far the friendliest, easiest piece of on-line software to setup and work with. It's cost effective, intuitive, full featured and not buggy!! The integration with Xero and Paypal is excellent, and has allowed us to easily do things we never thought possible!! Tech support is fast, and knowledgeable. I rarely leave reviews for companies, but these guys are good, and I can't say enough good things about them! Keep up the good work!! -John H. #### Cons There are no cons really. If you really pushed me for a con, they don't offer training to employees in Spanish. But, it's so friendly to use, we haven't really needed their support to train our staff. --- ### Great affordable channel manager! - Overall rating: 5/5 - Reviewer: Sascha W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Affordable channel manager with loads of options, all customizable. Great for our Oktoberfest pop-up hostel! #### Cons It takes a bit of time to get to know the system. Would love it if they improve the ux #### Reasons for switching to Beds24 Costs --- ### Smart and complete - Overall rating: 5/5 - Reviewer: Carlo B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered The perfect solution to manage hotels and residences. Very good, smart, and easy to use. Complete for a good price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very smart and not heavy to use and works everywhere. #### Cons Only English support. I would like something sone one speaking my main language Italian or Portuguese. #### Reasons for choosing Beds24 Smart use and light interface. --- ### 5-star service, 5-star support - Overall rating: 5/5 - Reviewer: TIm H. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its fairly complex to set up but this is because it does a lot and allows the user to configure everything you could possibly want to. As we come up with new innovative ideas for our sales operation, we find the Beds24 solution is already set up to handle them! A special mention too for the support team who are prompt, courteous and know their product very well. No irrelevant cut and paste responses from this team! #### Cons Its a very minor point but the support management system doesnt work as well if you reply direct from the email it sends - you need to log in and reply in the ticketing system. Also adding images to support issues is cumbersome. --- ### Excellent soft - Overall rating: 5/5 - Reviewer: Yury I. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent functionality, flexibility and stability! Chanel Manager did not let you down - this is very important in the hospitality industry (who knows and understands what I mean) #### Cons In the beginning it is difficult to figure it out on your own, but as a reward - flexibility and functionality! --- ### Great tool - Overall rating: 5/5 - Reviewer: Nelson K. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Great customer support, easy do it yourself #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and dynamic. Has great features overall #### Cons They keep improving on their tool so a free trial is worthwhile. --- ### Kindness and understanding of customer services - Overall rating: 5/5 - Reviewer: Sadie H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered It was very difficult to set up everything at the first time. It was impossible for blogger's tips to complete the setting. Once I know everything, it becomes my favorite. Specially your customer service people are so nice that they are kind and helpful. I would like to note [SENSITIVE CONTENT HIDDEN] was generous and kind enough to understand the severe situation of hotel and travel business at moment due to Covid 19. She gave me credits several times. Thank you [SENSITIVE CONTENT HIDDEN], thank you all! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Service representatives respond so fast. #### Cons Availability of Channels are many. I would like to add rakuten travel to your channel. #### Vendor response Thank you for taking the time to write a review. We do integrate with Rakuten via Rakutens VacationStay. Properties listed on Vacation STAY can be listed on and connected to Rakuten travel. Replied November 2020 --- ### We got a better system at a lower price - Overall rating: 5/5 - Reviewer: Cristina M. - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Going from a pc based software to the cloud was the real change for us, also managing multiple OTAs accounts in one single software is what i was looking for. My personal experience is excellent! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All my needs are covered by the core functionalities, and i'm always glad to see updates and improvements of the system, which happen very often. Great team #### Cons Sometimes it's a little bit difficult to understand some mechanisms but support is always there to guide you. --- ### Powerful PMS - Excellent value for money - Overall rating: 5/5 - Reviewer: Mihai G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Automates a LOT of the stuff i usually do. Loads of options and features. I have looked at other options and nothing comes close considering price. #### Cons It can seem intimidating at first. I almost considered dropping it. #### Vendor response Thank you Mihai. We glad to hear that Beds24 works for you. Replied April 2019 --- ### Didn't like the uncertainty of charges per item - Overall rating: 3/5 - Reviewer: Linda H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used other for free trial - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros - did many things such as create a website and allow channel management #### Cons - was concerned with the fact that I would have to pay for each SMS text message for notifications #### Vendor response Thank you, Linda for taking the time to review Beds24. Our Email notifications are free. SMS notifications are an optional feature for which you only pay when you have opted in to use it. Replied February 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/beds24-profile/reviews/?page=2) --- Beds24 Reviews, Pros and Cons - 2026 Software Advice