--- title: "Bókun Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bókun. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bókun is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/bokun-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [Bókun](https://www.softwareadvice.com/hotel-management/bokun-profile/) / Bókun Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/bokun-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/bokun-profile/alternatives/) # Bókun User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 473 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 397 reviews (84%) - 4 stars: 52 reviews (11%) - 3 stars: 11 reviews (2%) - 2 stars: 4 reviews (1%) - 1 star: 9 reviews (2%) ### Most mentioned pros - The help desk is responsive and helpful whenever I have questions, and the platform makes it simple to organize tours, track reservations, and connect with distribution channels efficiently. - Bókun provides a very efficient and structured booking management system, especially for companies operating in the water sports and activity sector like Jetblast Ibiza Watersports. - It allows me to track conversions, create and edit my website anytime, and stay in control of my business. ### Most mentioned cons - We experienced many proposal rejections before receiving a few acceptances, and after three months we have not yet received any customer inquiries or bookings. - Bookings have dropped since we started using them because Viator is stealing the data, which is their parent company, so they can get people booked there and then hit you with fees. - When you are just starting out, it’s a good platform because of its modularity & sync with all the big OTA’s. But the fees add up very quickly and it’s unacceptable paying so much money for a sub-par mobile UI and a non-existent mobile app. ## Bókun customer reviews Showing reviews 1-25 of 473 (page 1). ### Great for novices - Overall rating: 5/5 - Reviewer: Panos F. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Despite the fact that the platform is easy, you always need support and fortunately their support department is very quick and helpful and also 24/7 which is great since you know they will resolve any issue with just a few clicks, for starters like me this is the most important! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use is the most important feature for me, since I had no previous experience with tour management platforms. The new look and feel is now much better, the previous looked cluttered, now it's a lot more clear and colors help. I have the basic option which is more than enough for starters, as you have control in all features and also provides some useful stats. I also find it a good value for money product that offers integration with so many OTA's. #### Cons The FAQ section is rather confusing and should be revised so that instructions are clear. It would also be great if scheduling was more flexible (e.g. having a tour operating day after day does not seem to work) --- ### Overall an excellent tool - Overall rating: 5/5 - Reviewer: Andreas A. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Very helpful and well designed tool to run our business. Very helpful and well designed tool to run our business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Efficient, competent, and (most important) real human chat support. No AI bot. Excellent App. Intelligent overall design #### Cons the standard booking report misses important elements. I had to buy the customized reporting function to overcome those. #### Reasons for choosing Bókun Too many questions, I started motivated, now I am annoyed!! Minimum no of characters is counter productive --- ### Essential for the Travel and Tourism Industry - Overall rating: 5/5 - Reviewer: Marcelo S. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The software has a lot of connectivity with other companies. #### Cons The software has a few bugs that were not helping us to work smoothly a couple times. --- ### Promising Platform with Great Partnership Opportunities - Overall rating: 4/5 - Reviewer: Musa J. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We've been using Bókun for about three months, and our overall experience has been positive. The platform is well designed, secure, and easy to manage. We're encouraged that several companies have started accepting our partnership proposals, which gives us confidence in the platform's potential. However, we have not yet received any direct customer inquiries or bookings through the platform. We hope to see more visibility and buyer engagement as we continue using Bókun. Overall, we believe it is a valuable platform with strong long-term potential for tour operators. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The platform is user-friendly, secure, and offers excellent tour management and booking tools. We also appreciate the opportunity to connect with international travel businesses, and the proposal feature has helped us establish promising partnerships. #### Cons As a new supplier, gaining visibility can be challenging. We experienced many proposal rejections before receiving a few acceptances, and after three months we have not yet received any customer inquiries or bookings. More guidance on improving supplier visibility, proposal success rates, and connecting with active buyers would make the platform even more valuable. --- ### A powerful platform with endless potential - Overall rating: 5/5 - Reviewer: Juan Antonio P. - Verified reviewer: Yes - Industry: Maritime - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Bókun has proven to be reliable, quick to set up, and easy to bring into production with minimal errors. Overall, it meets and even exceeds expectations. That said, I’ll continue to be demanding when it comes to future improvements — but that’s only because the bar has been set high. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I’ve worked with other platforms before and, without undermining them, Bókun has truly been a lifesaver by helping me achieve results in significantly less time. The possibilities it offers are endless, and the system feels very polished and refined. #### Cons Perhaps some specifics related to invoicing or resource usage can be a bit tricky at first, but this is mostly due to the learning curve. Some particular cases aren’t covered in the documentation and require direct support from Bókun’s technical team — which, to be fair, is quite responsive. #### Reasons for choosing Bókun Because of its strong integration and reputation with platforms like GetYourGuide and Viator, and especially for its marketplace, which truly opened my eyes to new opportunities for connecting and collaborating with other businesses. #### Reasons for switching to Bókun poor features, support team & slow fix issues --- ### The agent was excellent - Overall rating: 5/5 - Reviewer: Petrus A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered The overall experience was very good. The response from the agent was excellent! The agent responded and informed me on time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The agent [sensitive content hidden] was quick to find out the solution to my problem. He promised that the problem would be solved. #### Cons For not detecting that my product was inactive. Booking system should be easy and be accessible to partners --- ### Superb - Overall rating: 5/5 - Reviewer: Sartaj T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Value for money. Very helpfull. Easiy worked. 24x07 help line avilable #### Cons Yes, so many thing , its inxreas our sells --- ### Best Team and very helpful - Overall rating: 5/5 - Reviewer: Mohamed E. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team is very helpful and He was extremely helpful and resolved my problem and I will recommend my friends to subscribe to Bokun #### Cons NoI had a problem, and the entire team stepped in to help; even the manager in charge, [sensitive content hidden] , was extremely cooperative and called me multiple times until the issue was resolved. --- ### Great satisfaction - Overall rating: 5/5 - Reviewer: Ale F. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Bokun is very positive in general... I don't want to mention names but all the team are very helpful. Thanks #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very cooperative. Helpful with patience,software become easy once you started, the helping center have done great work. Thank. #### Cons I don't see a negative point, they intervent to explain or to help in general. Thank all the team... --- ### Excellent service - Overall rating: 5/5 - Reviewer: Zoltán Z. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Very straight forward, not complicated, easy to resolve issues, very good webinars, nice and helpful team #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use and quick help, Very straight forward, not complicated, easy to resolve issues, very good webinars #### Cons Sorry to say but there is nothing I can add here as least like about Bókun. I am greatful for all your precious support, thank you again! --- ### Good customer support. - Overall rating: 5/5 - Reviewer: Mateusz J. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Good, but limited options. API is not documented properly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The support agent [sensitive content hidden] is a straight to the point guy he solved my problem 2 times faster than any other support agent. #### Cons English level of other agents. It can be hard to communicate with someone with B1 level of english. #### Reasons for choosing Bókun Bokun works best for my usecase. Although the website builder has poor performance. --- ### Good but expensive for very small company - Overall rating: 5/5 - Reviewer: Ragg G. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered It is good. They help you a lot and even call. Sometimes it is hard to explain things in email but then it is great to call them. Like it a lot. But the area is complicated for small company with only one tour. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros They call you back when you are in trouble even late, at our time. Maybe yours too. It is easy for costumer to use from our website. They find date and pay and the get email about our tour #### Cons The cost is always high when you are very small company with only 1-3 worker and we only run our tours in summer time. And also when people book their tour in winter for their tour. Because the tour is only in summer time. Then if they or us have to cancel the tour then we have already paid commission to you and we lose money. We don´t get anything --- ### A powerful and flexible platform for tourism professionals - Overall rating: 5/5 - Reviewer: Nicolas C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Bókun has been very positive. The support team is excellent — they usually resolve issues during the same call, and if not, they escalate the matter and get back to you with a solution promptly. The combination of flexibility, strong support, and powerful integrations makes it a very complete and reliable tool for tourism operations. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bókun is an extremely useful tool for businesses in the tourism and transportation industry. It’s highly customizable, allowing you to adapt it to your company’s specific needs. The platform offers great flexibility for creating responsive websites and connecting with multiple OTAs, which makes managing products and sales much easier. #### Cons The platform can be quite complex from a technical standpoint and has a steep learning curve. However, once you understand its structure, it becomes much more intuitive. --- ### The best you can get - Overall rating: 5/5 - Reviewer: Ahmad A. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Bókun has been very positive. Once I got past the initial learning curve, it became an essential tool for streamlining our booking operations. It offers a great range of features for managing tours, inventory, and partner integrations—all in one place. The ability to connect with major OTAs was especially valuable for expanding our reach. While there are a few areas that could be more user-friendly, the platform is constantly improving, and the value it provides far outweighs the minor hiccups. It's a solid choice for any tour or activity operator looking to grow and automate their business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Bokun is how user-friendly and intuitive the platform is. It made managing bookings, setting up products, and handling inventory incredibly efficient. The integration with multiple sales channels and OTAs (like Viator) was seamless, saving us hours of manual work. The dashboard is well-organized, and the automation features—especially for confirmations and availability updates—were a game changer. Overall, it's a robust tool that simplifies the daily operations of any tour business. #### Cons While Bokun has a lot of great features, I found the initial setup a bit overwhelming—especially for users who aren't very tech-savvy. Some parts of the user interface could be more intuitive, and there’s a bit of a learning curve when it comes to customizing products and workflows. --- ### Not worth the money they charge. - Overall rating: 1/5 - Reviewer: Iosif D. - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered When you are just starting out, it’s a good platform because of its modularity & sync with all the big OTA’s. But the fees add up very quickly and it’s unacceptable paying so much money for a sub-par mobile UI and a non-existent mobile app. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It synchronises with both GYG & Tripadvisor. It also has pretty fast support. It also has a lot of options and experiences are very customisable. #### Cons The fees can reach more than 500€ per month if you are doing even remotely good. It’s absolutely not worth it for a company that has a barely functioning mobile website & an “app” that only lets you view your customer’s names! Very poor UI. #### Vendor response Thanks for taking the time to share your feedback. We’re glad to hear you’ve found value in our integrations and support, and we appreciate you highlighting areas where we can improve. We understand pricing is an important factor, and we strive to keep our fees among the most competitive in the industry. We also offer a range of plans to better suit different business needs—you can review them here: https://www.bokun.io/pricing. We’d love to learn more about the specific challenges you’ve experienced with the mobile interface so we can look into this further. Our support team is here to help—please don’t hesitate to reach out to us by starting a chat through our Help Center. https://docs.bokun.io/docs/bokun-help-center Thanks again for helping us grow. — The Bókun Team Replied April 2025 --- ### Bokun set up - Overall rating: 5/5 - Reviewer: Grant G. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I am still getting used to all of the features and functionality. The Bokun help desk are extremely patient and where i have encountered an issue with setting up the system have worked diligently with me to address the matter. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use Bokun in order to synchronise all of my OTA diaries in one place. I am attracted to the numerous OTA that i can connect with and hopefully overtime will see some bookings from them. #### Cons I have found the initial setting up of the system difficult. I have found that whilst the Bokun system will say that i’m connected to an OTA the link hadn’t been set up properly which has cost me a loss of potential bookings over the past couple of .months --- ### Fast and Accurate - Overall rating: 5/5 - Reviewer: Toby L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Always excellent, informative and rapid. They are a pleasure to work with, with polite staff who are well trained and versed in their product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They respond quickly, are clear and concise and have a comprehensive knowledge of any and all issues you may encounter, and how to resolve them.. #### Cons The agents can be quite pushy about asking whether or not you are still connected. I understand that they have a high volume of questions to resolve, but sometimes this is asked immediately after they have stopped messaging me a solution to my issues, before I have had a chance to respond. --- ### Great service - Overall rating: 5/5 - Reviewer: Donovan O. - Verified reviewer: Yes - Industry: International Trade and Development - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered I could go on for days but I run Experiences in Cape Town South Africa and needed secure integration with other OTA's and STO's and they have been great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Service is amazing from a team that communicate issues and go the extra mile to resolve and don't leave you hanging. #### Cons Learning curve but once you have it I think its a game changer essentially the support is what closes the gap! --- ### Excellent service - Overall rating: 5/5 - Reviewer: Mary L. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience was excellent — very helpful, smooth, and efficient support throughout. Amazing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] from Bokun was super helpful and responsive — he made the whole process so easy. Great support! #### Cons There was nothing to dislike at all — everything went smoothly and the support was fantastic! Amazing --- ### Immediate support - Overall rating: 5/5 - Reviewer: Preston N. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Outstanding support they were able to resolve my issues #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very punctual and helpful. Matters that needed to be fixed immediately that could of ruined my business if I had not been able to get the support when needed #### Cons Other then not being able to call them over the phone I was surprised to actually have a live agent respond quickly without me having to send an email and hope they respond in a day or two --- ### Excellent service - Overall rating: 5/5 - Reviewer: Arun S. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I feel so comfortable with your customer service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent customer service you have a such a nice team #### Cons 100% on your service very kind and very honest --- ### A customer service you have been looking for. - Overall rating: 5/5 - Reviewer: Pat A. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I like the patience of the customer support. Basically I have confusions but he addressed in well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Friendly Customer Service - [sensitive content hidden] The call took more than an hour. #### Cons So far none. Everything is good. I will reach back if theres anything else. --- ### Working with Bokun - Overall rating: 5/5 - Reviewer: Cheryl C. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent, have been with Bokun for 7 years. Fair price, great customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support, fast and focused on problem solving. #### Cons Would be great if it had more operational features but this is a booking engine not a operational tool. --- ### Bokun is a great aid to travel businesses - Overall rating: 5/5 - Reviewer: Adina M. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to set up and use. I also like the customer service, as well as the articles in the Help section. #### Cons I am pleased so far. But since it has a lot of functions, I am sometimes confused by its complexity. --- ### Where shall one begin...? - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Bókun is hard to avoid in Iceland if one is working in tourism - sadly, there is way more room for it to improve than would be desirable after so many years, especially when accommodation and transport also come into play... Still, hopefully, the current down time has been used to efficiently improve the program. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros In the Icelandic tourism industry, in which I used to work for 5 years, Bókun seems to be insurmountable when it comes to booking activities related to a trip, be it individual or (small) group excursions. It is a wonderful attempt at pooling all operators into one platform. #### Cons Maintenance during business hours without any notification toward operators, resellers, and administrators. Synchronisation issues between Bókun and operators on what is available and what is not (group size/vehicle capacity etc.) resulting in extremely iffy situations with clients as well as between operators and resellers. Less enthusiastic customer support, available only during banking hours, definitely not on weekends. No updates on changes regarding bookings in the system - unless one does everything in triples: updating Bókun, notifying the operator, wait for confirmatiom from operator, notify client. Key-word search is quite cumbersome. Software getting less and less user-friendly with every update. Inability to edit certain aspects of bookings and the invoice, so one has to cancel everything, and re-book, while keeping their fingers crossed that the re-booking will work and no one will take the seats while Bókun is thinking its life through. #### Vendor response Hello there, thanks for your review and we're happy to hear that you think our platform is a good tool to have all operators in one platform, however, we're sorry to hear that there're a couple of things you don't appreciate. We're always trying to improve the platform and value the feedback we receive from our customers and we're sorry that you feel that our support hasn't been as enthusiastic, however, we do provide 24 hr chat support if needed. We weren't able to identify you via the info provided but please feel free to share any additional improvement ideas with us. You can always reach out to us via chat from our help center following this link https://docs.bokun.io/docs/bokun-help-center and we'd be happy to discuss any of the points you've mentioned with you. Many thanks, Michaela - Bokun Support Replied April 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/bokun-profile/reviews/?page=2) --- Bókun Reviews, Pros and Cons - 2026 Software Advice