--- title: "Bókun Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bókun. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bókun is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/bokun-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [Bókun](https://www.softwareadvice.com/hotel-management/bokun-profile/) / Bókun Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/bokun-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/bokun-profile/alternatives/) # Bókun User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 474 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 398 reviews (84%) - 4 stars: 52 reviews (11%) - 3 stars: 11 reviews (2%) - 2 stars: 4 reviews (1%) - 1 star: 9 reviews (2%) ### Most mentioned pros - The help desk is responsive and helpful whenever I have questions, and the platform makes it simple to organize tours, track reservations, and connect with distribution channels efficiently. - Bókun provides a very efficient and structured booking management system, especially for companies operating in the water sports and activity sector like Jetblast Ibiza Watersports. - It allows me to track conversions, create and edit my website anytime, and stay in control of my business. ### Most mentioned cons - We experienced many proposal rejections before receiving a few acceptances, and after three months we have not yet received any customer inquiries or bookings. - Bookings have dropped since we started using them because Viator is stealing the data, which is their parent company, so they can get people booked there and then hit you with fees. - When you are just starting out, it’s a good platform because of its modularity & sync with all the big OTA’s. But the fees add up very quickly and it’s unacceptable paying so much money for a sub-par mobile UI and a non-existent mobile app. ## Bókun customer reviews Showing reviews 1-25 of 474 (page 1). ### Faster Payments Needed to Support Local Tour Operators in Madagascar - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Bókun was its all-in-one booking management system. It makes it easier to manage tour availability, reservations, payments, and customer information in one place. I also appreciated its integration with online booking platforms, which helps reach more customers and streamline daily tour operations. #### Cons The biggest disadvantage of Bókun for us is the delay in receiving payments. Since our tours operate in Madagascar, we often have to wait up to one month to receive our funds in our local bank account. This creates cash-flow difficulties and affects our ability to organize and operate tours smoothly. I strongly recommend that Bókun introduce faster and more flexible payment methods, allowing tour operators in Madagascar to receive their payments within 4 business days. Faster payouts would greatly improve cash flow, help us pay local suppliers on time, and ensure better service for our clients. --- ### Bokun is exceptional ! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Bokun is an excellent platform! Live agents are very helpful, very smart and willing to spend time and think outside the box. We don't see this level of service & quality of technical support here in the US. People here are lazy, not very smart but with an attitude on top of that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Most agents (usually the tenured ones) are very competent and can think outside the box. Very very smart. They take the time to understand my business and suggest good practices. They want to make sure everything is resolved and that I'm comfortable with before we finish the call. #### Cons Time zone is just the challenge, because I am in PST. So if ran into any problems at night, I would have to wake up very early so I can speak with a live agent. Robin (your AI rep) often contradicts itself so it can be very frustrating! --- ### Great booking engine with seamless channel integration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it is a reliable and efficient booking management tool that has simplified our daily operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smooth integration with major OTAs like Viator and GetYourGuide. Real-time inventory management makes handling bookings much easier and saves a lot of time #### Cons he initial setup can be a bit complex due to many features, so there is a slight learning curve. Response time from customer support could also be improved --- ### Excelente servicio y atenciòn al cliente. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Excelente servicio porque a pesar de que hubo una situaciòn con el cobro, estuvieron al pendiente y dieron soluciòn. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Me ha gustado mucho que tienen un excelente servicio y atenciòn al cliente, siempre estàn dispuestos a resolver tus dudas. #### Cons Su sistema de cobros, tuve una situaciòn no tan favorable al momento de inscribirme al programa START. --- ### soporte eficiente - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered plataforma y servicios eficientes, soporte de alta calidad , concretos y muy claros en sus respuestas #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros la rapides y las respuestas eficientes que resolvieron mis dudas, sin duda un excelente servicio que recomendaria #### Cons ninguna, un excelente en todo , resolvieron todas mis dudas, el chat es increible para aclarar todas las dudas que tengas --- ### Fantastic platform, superb customer support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Most of all the customer support, its absolute superb. If issues cant be resolved via the chat then they will call you on the phone and help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, fantastic customer support and easy to connect to partners. Its reliable and the tour management, bookings and payments are solid. #### Cons The fact that you cant export or import pricelists manually, it would make managing the prices alot easier. --- ### A Professional Booking Platform for Growing Tour Companies - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience with Bókun has been very positive. As a tourism company, we appreciate having a platform that helps us organize our tours, manage bookings, and present our products professionally. We believe Bókun has strong potential to support the growth of Karoft Tours and make our booking operations more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bókun provides a professional and well-organized platform for managing tours and bookings. The interface is easy to understand, and the booking and tour management features can make daily operations much more efficient. #### Cons Some advanced features may require more time to understand and explore, especially for smaller tourism businesses that are using the platform for the first time. --- ### Best Team and very helpful - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team is very helpful and He was extremely helpful and resolved my problem and I will recommend my friends to subscribe to Bokun #### Cons NoI had a problem, and the entire team stepped in to help; even the manager in charge, [sensitive content hidden] , was extremely cooperative and called me multiple times until the issue was resolved. --- ### The reservation software all experience providers need - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Almost excellent. I still have my workarounds for group tours that support helps me to achieve what I want. I most certainly would be making as much, in such an organised and professional way without Bokun. It gives a one man show like myself ability to compete in the big leagues. I can’t wait to see what Bokun will offer in the AI age. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support. Being a developer I try to push all software’s to their limit. Even use them in cases their original developers never knew possible. I am only enabled this by the incredible support that helps a not average user achieve what most wouldn’t even know is possible. This can only be achieved by exceptional support teams. #### Cons The only things mg I have wanted and kissed in Bokun for years is it’s not focused on group bookings. So simple for them to do. This is part of what I come up with my own workaround. By group bookings I mean shared tours. If Bokun would implement the we travel kind of group bookings it would be untouchable. --- ### The agent was excellent - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered The overall experience was very good. The response from the agent was excellent! The agent responded and informed me on time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The agent [sensitive content hidden] was quick to find out the solution to my problem. He promised that the problem would be solved. #### Cons For not detecting that my product was inactive. Booking system should be easy and be accessible to partners --- ### Great for novices - Overall rating: 5/5 - Reviewer: Panos F. - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Despite the fact that the platform is easy, you always need support and fortunately their support department is very quick and helpful and also 24/7 which is great since you know they will resolve any issue with just a few clicks, for starters like me this is the most important! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use is the most important feature for me, since I had no previous experience with tour management platforms. The new look and feel is now much better, the previous looked cluttered, now it's a lot more clear and colors help. I have the basic option which is more than enough for starters, as you have control in all features and also provides some useful stats. I also find it a good value for money product that offers integration with so many OTA's. #### Cons The FAQ section is rather confusing and should be revised so that instructions are clear. It would also be great if scheduling was more flexible (e.g. having a tour operating day after day does not seem to work) --- ### Overall an excellent tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Very helpful and well designed tool to run our business. Very helpful and well designed tool to run our business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Efficient, competent, and (most important) real human chat support. No AI bot. Excellent App. Intelligent overall design #### Cons the standard booking report misses important elements. I had to buy the customized reporting function to overcome those. --- ### Essential for the Travel and Tourism Industry - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The software has a lot of connectivity with other companies. #### Cons The software has a few bugs that were not helping us to work smoothly a couple times. --- ### Promising Platform with Great Partnership Opportunities - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We've been using Bókun for about three months, and our overall experience has been positive. The platform is well designed, secure, and easy to manage. We're encouraged that several companies have started accepting our partnership proposals, which gives us confidence in the platform's potential. However, we have not yet received any direct customer inquiries or bookings through the platform. We hope to see more visibility and buyer engagement as we continue using Bókun. Overall, we believe it is a valuable platform with strong long-term potential for tour operators. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The platform is user-friendly, secure, and offers excellent tour management and booking tools. We also appreciate the opportunity to connect with international travel businesses, and the proposal feature has helped us establish promising partnerships. #### Cons As a new supplier, gaining visibility can be challenging. We experienced many proposal rejections before receiving a few acceptances, and after three months we have not yet received any customer inquiries or bookings. More guidance on improving supplier visibility, proposal success rates, and connecting with active buyers would make the platform even more valuable. --- ### A powerful platform with endless potential - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Maritime - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Bókun has proven to be reliable, quick to set up, and easy to bring into production with minimal errors. Overall, it meets and even exceeds expectations. That said, I’ll continue to be demanding when it comes to future improvements — but that’s only because the bar has been set high. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I’ve worked with other platforms before and, without undermining them, Bókun has truly been a lifesaver by helping me achieve results in significantly less time. The possibilities it offers are endless, and the system feels very polished and refined. #### Cons Perhaps some specifics related to invoicing or resource usage can be a bit tricky at first, but this is mostly due to the learning curve. Some particular cases aren’t covered in the documentation and require direct support from Bókun’s technical team — which, to be fair, is quite responsive. --- ### Superb - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Value for money. Very helpfull. Easiy worked. 24x07 help line avilable #### Cons Yes, so many thing , its inxreas our sells --- ### Great satisfaction - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Museums and Institutions - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Bokun is very positive in general... I don't want to mention names but all the team are very helpful. Thanks #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very cooperative. Helpful with patience,software become easy once you started, the helping center have done great work. Thank. #### Cons I don't see a negative point, they intervent to explain or to help in general. Thank all the team... --- ### Excellent service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Very straight forward, not complicated, easy to resolve issues, very good webinars, nice and helpful team #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use and quick help, Very straight forward, not complicated, easy to resolve issues, very good webinars #### Cons Sorry to say but there is nothing I can add here as least like about Bókun. I am greatful for all your precious support, thank you again! --- ### Good customer support. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Good, but limited options. API is not documented properly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The support agent [sensitive content hidden] is a straight to the point guy he solved my problem 2 times faster than any other support agent. #### Cons English level of other agents. It can be hard to communicate with someone with B1 level of english. --- ### Good but expensive for very small company - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered It is good. They help you a lot and even call. Sometimes it is hard to explain things in email but then it is great to call them. Like it a lot. But the area is complicated for small company with only one tour. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros They call you back when you are in trouble even late, at our time. Maybe yours too. It is easy for costumer to use from our website. They find date and pay and the get email about our tour #### Cons The cost is always high when you are very small company with only 1-3 worker and we only run our tours in summer time. And also when people book their tour in winter for their tour. Because the tour is only in summer time. Then if they or us have to cancel the tour then we have already paid commission to you and we lose money. We don´t get anything --- ### A powerful and flexible platform for tourism professionals - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Bókun has been very positive. The support team is excellent — they usually resolve issues during the same call, and if not, they escalate the matter and get back to you with a solution promptly. The combination of flexibility, strong support, and powerful integrations makes it a very complete and reliable tool for tourism operations. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bókun is an extremely useful tool for businesses in the tourism and transportation industry. It’s highly customizable, allowing you to adapt it to your company’s specific needs. The platform offers great flexibility for creating responsive websites and connecting with multiple OTAs, which makes managing products and sales much easier. #### Cons The platform can be quite complex from a technical standpoint and has a steep learning curve. However, once you understand its structure, it becomes much more intuitive. --- ### The best you can get - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Bókun has been very positive. Once I got past the initial learning curve, it became an essential tool for streamlining our booking operations. It offers a great range of features for managing tours, inventory, and partner integrations—all in one place. The ability to connect with major OTAs was especially valuable for expanding our reach. While there are a few areas that could be more user-friendly, the platform is constantly improving, and the value it provides far outweighs the minor hiccups. It's a solid choice for any tour or activity operator looking to grow and automate their business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Bokun is how user-friendly and intuitive the platform is. It made managing bookings, setting up products, and handling inventory incredibly efficient. The integration with multiple sales channels and OTAs (like Viator) was seamless, saving us hours of manual work. The dashboard is well-organized, and the automation features—especially for confirmations and availability updates—were a game changer. Overall, it's a robust tool that simplifies the daily operations of any tour business. #### Cons While Bokun has a lot of great features, I found the initial setup a bit overwhelming—especially for users who aren't very tech-savvy. Some parts of the user interface could be more intuitive, and there’s a bit of a learning curve when it comes to customizing products and workflows. --- ### Not worth the money they charge. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Restaurants - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered When you are just starting out, it’s a good platform because of its modularity & sync with all the big OTA’s. But the fees add up very quickly and it’s unacceptable paying so much money for a sub-par mobile UI and a non-existent mobile app. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It synchronises with both GYG & Tripadvisor. It also has pretty fast support. It also has a lot of options and experiences are very customisable. #### Cons The fees can reach more than 500€ per month if you are doing even remotely good. It’s absolutely not worth it for a company that has a barely functioning mobile website & an “app” that only lets you view your customer’s names! Very poor UI. #### Vendor response Thanks for taking the time to share your feedback. We’re glad to hear you’ve found value in our integrations and support, and we appreciate you highlighting areas where we can improve. We understand pricing is an important factor, and we strive to keep our fees among the most competitive in the industry. We also offer a range of plans to better suit different business needs—you can review them here: https://www.bokun.io/pricing. We’d love to learn more about the specific challenges you’ve experienced with the mobile interface so we can look into this further. Our support team is here to help—please don’t hesitate to reach out to us by starting a chat through our Help Center. https://docs.bokun.io/docs/bokun-help-center Thanks again for helping us grow. — The Bókun Team Replied April 2025 --- ### Bokun set up - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I am still getting used to all of the features and functionality. The Bokun help desk are extremely patient and where i have encountered an issue with setting up the system have worked diligently with me to address the matter. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use Bokun in order to synchronise all of my OTA diaries in one place. I am attracted to the numerous OTA that i can connect with and hopefully overtime will see some bookings from them. #### Cons I have found the initial setting up of the system difficult. I have found that whilst the Bokun system will say that i’m connected to an OTA the link hadn’t been set up properly which has cost me a loss of potential bookings over the past couple of .months --- ### Fast and Accurate - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Always excellent, informative and rapid. They are a pleasure to work with, with polite staff who are well trained and versed in their product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They respond quickly, are clear and concise and have a comprehensive knowledge of any and all issues you may encounter, and how to resolve them.. #### Cons The agents can be quite pushy about asking whether or not you are still connected. I understand that they have a high volume of questions to resolve, but sometimes this is asked immediately after they have stopped messaging me a solution to my issues, before I have had a chance to respond. ---