Booking Automation Software

4.89 / 5 (28)

About Booking Automation


Booking Automation is a cloud-based channel and property management software which assists vacation rental managers, hosts and tour operators with rate setting and online bookings. Its key features include communication, commissions, payment processing, invoicing and guest registration.

The application's customizable booking engine allows guests to browse packages and activities and choose between different room layouts. Team members can use the front desk functionality to manage housekeeping, view check-in details and monitor room status. A yield management tool allows managers to streamline revenue by adjusting prices based on availability.

Booking Automation comes with an open API and integrates with third-party applications such as PayPal, Stripe, Realex, Asiapay, Paymill, Bitpay. KashFlow and PriceLabs. It is available on a monthly subscription and support is provided via phone and online help desk.



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Supported Operating System(s):

Web browser (OS agnostic)

28 Reviews of Booking Automation

Average User Ratings

Overall

4.89 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(26)

4 stars

(1)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 28 reviews

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December 2018

Ann from nordic borealis kiruna

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Booking Automation

if a person has listed his property in Air b n b , or booking.com or home away ,etc .. and lots of complication to take care bookings, I recommend booking automation to avoid any mistake in bookings and much more comfortably ,since the host will have all his bookings from different places only in one master calendar .

Pros

my company team really liked the support from booking automation. They actually do the job for client to set up all listings and that makes it very much easy .
they are always available to help for any question or any guiding .
The best part of that is the channel manager that has integration to all rental pages .
if a person has listed his property in Air b n b , or booking.com or home away ,etc .. and lots of complication to take care bookings, I recommend booking automation to avoid any mistake in bookings and much more comfortablity ,since the host will have all his bookings from different places only in one master calendar .

Cons

perhaps the price is bit high and would be great if they consider discount or offer to their permanant customers .

May 2018

Cathy from Life Suites

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Mind Blowing Product

BA is our entire business and everything runs on it.

Pros

This is our 4th year of using booking automation, we have grown from just 10 properties to 50+ and we are thankful we found this gem. It is very advanced and robust software which is the reason we have been able to scale our operation. The functionality and flexibility of the product never cease to amaze me

Cons

It takes a while to learn about all the features of the software, 4 years later we are still discovering cool features we wish we found out earlier

December 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

Best Customer Service Ever!

I have about 8 properties that manage or cohost on AirBnb and I wanted to expand my reach to Expedia, Booking.com, and VRBO, without risking double bookings. I also have to do accounting to cohosts or owners and needed an easy way to calculate revenue. This software helps with that, and hopefully will make communications with guests automated and easy too.

Pros

To be honest, I am still learning the software and making sure that I have it all set up correctly. The interface isn't perfect and pretty, but it is intuitive and easy to learn.
The BEST thing, however, is the customer service. My rep helped me get everything set up in the beginning and responds to all of my questions within a very short amount of time! He is so fast and knowledgeable, and it has made this learning curve and experience stellar! I highly recommend it!

Cons

Some items are unclear what they pertain to, and some things I feel like I need some coding skills. But I am still learning my way around the software.

December 2018

Viler from SingleKey

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2018

This tool saves me a lot of time while managing my AirBnBs

Highly recommend this tool to any serious short term rental manager who values their time.

Pros

They have thought of every possible feature that can save you time while managing your short-term rentals. The dashboard page is my favorite is it summarizes everything I need to know in one place. The charge-automation feature is a huge time saver as well - it used to take me 3+ hours every night to charge all my booking.com and Expedia credit cards for my bookings. Now its only a few minutes.

Cons

Given all the features there is a bit of a learning curve. While the tool does everything well, it could use a face-lift to make it look nicer.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Instant Customer Support with every feature you can dream of

Used the software for over 2 years now. The features are made for professional property managers and hosts looking to scale. The integrations with Bcom, Expedia, Airbnb and others are very powerful.

Pros

Amazing features
Very thoughtful functionality, you can tell this is designed by a property manager
Customer Support is excellent
Channel Manager & Linking is very simple

Cons

User Interface can have some improvement, but excellent customer support gets you through any trouble

January 2019

Paul from Woodend Holiday Cottages

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2019

Booking Automation is probably the most comprehensive system I've found

I wanted an online booking and payment system for my holiday cottages and I've looked quite closely at five different booking/online payment systems and this is by far the most comprehensive. Compared to the others I looked at it is a little more expensive, but not by much, and you certainly get what you pay for. The online live support is a nice feature and certainly the software would be very difficult to master if someone wasn't on hand to guide you through some of it. Be prepared to try - read - try - get live support - try - read, and so on as it's got to be one of the best systems of it's kind out there but needs a lot of patience to gain confidence. I'm hoping that it will automate most of the procedures that I've been doing manually for several years and linking with other online booking agents will be very important in this changing world of holiday booking.

Pros

This does just about everything that you should need it to. If you would like the application to provide a feature, it probably will, just wade through the manual or ask the team.

Cons

Being incredibly comprehensive does mean that it is quite a steep learning curve but I'm getting there. It's best just to jump in with just one property and see how that works.

June 2018

Aaron from AOC Suites

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Fantastic system, everything I need in one location!

Calendar management of my properties using multiple booking platforms.

Pros

Ease of use, and the ability to manage all my properties on one screen. I can set my rates, select which dates to make available, and organize cleanings across all properties.

Cons

What I like the least about this software is the occasional double booking, but that doesn't happen very often.

December 2018

Dawit from DT City Suites

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Best short term automated software out!

Automated emails and texts that were sent out to guests, is the most useful part of BA. BA has been very secure when it comes to payment information.

Pros

The functionality of different programs that are attached to BA. The program is overall flawless.

Cons

BA could be a bit more eye appealing on the website.

June 2018

Sarah from Guestable

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Best channel manager I have used!

Time!

Pros

- Flexible pricing
- Mobile-friendly
- Real time Channel manager
- Secure payment collection from guests
- Personalised communication with guests

Cons

- Not all lock system integrations have been setup yet (August Locks)
- With multiple log in accounts for our team, the main one is the only one that can be used to create new listings, would prefer all logins to allow this

December 2018

Noah from Ny holdings

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Amazing software

My business has been on autopilot since I started using this software

Pros

I love how you can integrate all channels onto one calendar so it's almost impossible to get double bookings

Cons

I had trouble setting up everything at first then was promptly contacted by the technical consultants. We had an online tutorial on how to set up and operate, it was straight forward and quite simple

January 2019

Nemoy from Kindom Stays

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Made life easier!!

Amazing experience! Helped to remove all the hassle and headaches of manging my short-term portfolio. The charge automation feature helped to make life easier.

Pros

I really like that it was easy to navigate after learning all the features. The charge automation feature is honestly my favourite function.

Cons

It takes a while to learn the platform, but it becomes easier over time

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Must have!!!

Pros

Detailed with various options depending on the level of oversight and control you’d like over your properties

Cons

Nothing this product has been a life saver

December 2018

Jace from JP STAYS

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use