bookingkit vs protel PMS

RATING:

4.2

(41)

bookingkit has 41 reviews and a rating of 4.22 / 5 stars vs protel PMS which has 22 reviews and a rating of 3.41 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (41)
3.4 (22)
Ease-of-Use
4 / 5
3.5 / 5
Value for Money
4 / 5
3 / 5
Customer Support
4 / 5
3 / 5
Functionality
4 / 5
3.5 / 5
Last Review Written
October 6, 2023
June 23, 2024
Pros/Cons
  • Pros

  • Easy to use & the staff is very helpful ,, we had online meeting with the staff, that was really helpful.
  • I like most the flexibility. However sometime it would be cool if feature requests would be decided quicker.
  • Cons

  • Quite complex: when we started we did not oversee all funtions and were a bit lost. But their customer service is super-helpful.
  • Bad customer service, lack of functionalities re resource management.
Read all user reviews
  • Pros

  • What is really good about protel is that it gives you reports on almost everything. So for revenue and any kind of analysis it’s pretty amazing.
  • I like the front end display, easy to use and with the initial setup we were able to design our own confirmation letters.
  • Cons

  • Most troubling is the fact that while growing they made the backend too complicated with staff from the past version contradicting itself to newer features.
  • Protel Germany is unreachable for several months after more than 250 calls to Protel there was no one who was able to give answer to some simple questions.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
N/A
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A
N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos