The tool is designed to cover the needs of surf camp managers. The tool is still in development, but it does the job pretty well already.

Reports could get better and more structured. Rentals with a barcode scanner solution would be nice. POS integration would be another plus.

I'm happy that the process to book guests, is seamless and efficient. I appreciate the reports and the emails so that I may implement the best strategy for my business.

The functionality and applications for my business. By automating so many of the tasks that I had previously been doing myself or having my assistant perform, I have freed up time to focus on other aspects of my business. My developer worked closely with a member of the BL team and was able to get answers to his questions easily and quickly.

A few of the features uses and locations are non-intuitive (to me). Even after several months of using and implementing, I'm not 100% on every functionality that I use. Most, but not all. The help articles are just ok. I don't get my questions answered every time.

Bookinglayer has been a game-changer for our surf resort. It has allowed us to streamline our booking process and manage incoming and existing bookings with ease. The platform is incredibly user-friendly and offers a range of features that make our lives so much easier. Capturing online payments is essential for us, and Bookinglayer's integration with various payment processing firms has been a huge help. We particularly appreciate the ability to set flexible and dynamic rates based on popularity or season, even though we don't use it a lot. Overall, we highly recommend Bookinglayer to anyone looking for a reliable and efficient booking software.

- Easy to capture all necessary details when guests make a reservation- User-friendly platform with many useful features for managing bookings- Online bookings streamline our business and save time- Seamless integration with various payment processing firms for capturing online payments- Offers flexible and dynamic rates based on popularity or season- Direct integrations with Stripe, Xendit, Mollie, and more- Automatic invoicing and connection with Xero

There is no mobile app or helpful mobile version. Also the pricing is on the higher side of the medium range, however the functionalities that you get in return are more then worth it.

Great product, definetly the best we had over the last few years. Perfect for surf Camps, hotels, surfschools etc.

The front-office looks very professional and is yet easy to use! The menu in the backoffice is very clean and easy to learn how to use. You can choose what function a employee has, so they can’t for example change any settings.

The pricing system is not yet very usefull for some of our products. But together with they development there are possibilities to change this for the future. There are often updates (visual updates most of the time) that gives us extra work as we just got used to the settings.

The software and the back-office is very intuitive. It makes it very easy for anyone new to the team to get used to it!While doing check-ins you can quickly access a guest profile and see the status of his booking.Being able to create different user’s accounts with different levels of access is also really helpful for our business.Our customers also really like the new booking interface.

Cons : The mobile version is , so far, not the easiest to work with.

I simply love BookingLayer! After many years, tired of many other 'promising' and expencive booking platforms, I can now work excactly how I want. The first setup takes time. But with the fantastic support team you will quickly get along with the system like a pro. The personall support team is absolutely great. They always listen to your questions and solve actually the most problems by giving you the right feed back.As small scale tourist company I really recommendate BookingLayer!

Most impactful is that you can easily combine your accommdations with other products. The magic happens in the creative 'package-'module, where you can combine all kind of your products like activities, guidning, rental, classes, services and other add-on's that the guest want to book in just one single booking.

The 'Look & Feel' module is really great! But, it could have more modern style widgets according to daily standard web design. It is a little outdated, especially the media features. But if you have good knowlegde about CCS, HTML and JS you can easy work this around.

For us it was to automate our reservation system, instead of me taking emails for bookings. I was super concerned about making the process as easy, pleasant and simple for our clients and this product delivered exactly that. I really enjoyed learning how to use the software and slowly realising that they had thought of pretty much everything I could want of plus more. The team were super welcoming and helpful. If you want the best booking software for your surf camp/ hostel/ lodge I believe this is it.

The automation of all reservations and payments was a game changer for me. Saves lots of time, stress, and removes human error. The daily use of the app is very pleasant and easy to use. The online booking engine is clean, slick and intuitive for our clients.

I guess the price, but you get what you pay for. Its the best in my opinion. I did spent alot of time researching other options and this was a clear winner for me.

Bookinglayer brought us professionalism and time savings. I'm sure our clients look at us differently than they look at other charter companies just because the service is all online and in a professional manner. In addition to all the time savings generated by the platform.

In the beginning i found it not easy to use, but after months of use (lets say more than 1 month) i got used to it and now it helps and facilitate my work.

Sometimes i feel that our customers have some difficulty on making a booking. To solve that, i send them a voice message or a phone call explaining that they need to click in the link, select a surf trip date, insert their data, etc. and it works well.

We use booking layer because we can sell by beds and not just rooms and we can separate guests and add differents activities to any of the guests.

None, it was perfect for our business and easy to use for the all front desk team.

It is the only software that has accommodation and tour/activities in a well working software. Lots of great tools, that mage customer management and booking platform super nice and easy to use

Changes in the middle of high season, that led to hreak downs

- confidence about our booking engine - no need to build our own - quality suport when we needed it - working with a company who clearly care about their product and their customers - lots of front and back office functionality - ability to grow into the software functionality as we scale our business

1. Support - very good quality support was made available to us from day one. At all times the Bookinglayer team have been very attentive to our specific requirements and have made some bespoke amendments for us, which is greatly appreciated. 2. Functionality - there is a lot of really good functionality included as part of the Bookinglayer product. In fact, we are probably only using a proportion of whats available to us, but its good to know that we can expand into the product as we grow out business. 3. User interface - the user interface is very well designed and integrates really well with our website. Customer feedback to date has been excellent, with limited or no problems with the booking engine (which is probably rare).

1. Set up time - I guess it is a feature of all software, but there was more set up and configuration time required than I had anticipated. 2. Features - as the software has clearly been designed for activity based properties (such as surf camps) it took a little bit of work to configure it correctly for a property like ours (which is a small boutique style accommodation without onsite activities). I needed to use a few work-arounds to suppress some of the standard functionality which wasn't appropriate for us.

We started with booking layer as one of the first. In general we are happy with booking layer. Of course, as with any system, there are advantages and disadvantages to it: Some advantages are: * Good customer management * Good overviews with regards to the bookings * Email templates to quickly answer your customers and save time * Really clear booking form and procedure, changed this year to meet the newest internet hypes etc. * Lots of options for payments and good control of payments * Allows you lots of detailed info about how your bookings are going compared to previous seasons. * Keeps being updated to the newest standards and is always developed further to meet the newest trends. (can also be a disadvantage of course as relatively frequent changes are made) * The owner is very helpful if there is a problem or if you are not happy with something, need a tailored solution etc. and tries to think with all of us to find the best solutions for us all. That already brings me to one of the disadvantages: * It is a product for many camps, therefore not everything might be the way you would do it if you would buy/make your own bookingssystem and there might be a few features which are not interesting to you (we, for instance, do not use the option to also plan the surflessons with it but still do that by hand, so have no experience with that). At the same time it might not be possible to implement some solutions which are important for you or the focus will be on something else at the time since you are the only one asking for it. * For us BL is not yet detailed enough when it comes to making bills. We still use a different system for that, as regulations in France are quite difficult. Therefore we still need other software for some solutions. Of course it is hard to say how that would be for you. Like I said, for us bookinglayer works well and it was definitely a good choice to start working with it. We are happy with it, however it is hard to say how it would tailor to your business. From our experience the owner is always happy to look at it together with you and will try to honestly tell you if his solution will be suited for you or not.

Excellent. The system works brilliantly & the support team are fantastic

Bookinglayer are a fairly small company and as such are a great fit for the small surf and hostel businesses that they aim at. You can really tell that they really care. They help every step of the way in setting up your bespoke system, and respond quickly to all enquiries. The back office is pretty easy to use in order to add new rooms / packages / services.

It could be a little easier to use and make adjustments on one's mobile, but this is a very tiny issue

One of the things that i most like is: - easy to use - new staff learn quickly - i can charge by differnt platforms (stripe, bank transfer, debit cards...) -i can send easy link to guest to check in or pay - support agent respond very fast - they have a nice support page to see clear the steps to solve problems -i like some staff alaready worked with Bookinglayer in other surf camps

I know they try getting an app but it didnt work i think. maybe soon will be out the app so will be nice that from my phone is a bit more friendly as sometimes can be a bit difficult to do all by phone.

amazing!

Easy to use & the fact that its growing and improving so regularly. You guys have made something that works and that's where most people would stop. but you have been pumping out updates and new features on the reg and thats why I wouldn't change for someone else.

Are some features that havent been available but with support from your team and feedback by us are being worked on or added in the future and that's not a negative at all this above anything is something I'm most stoked about. so that's not too shabby for a con ;)