BrightSide vs Hostaway
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
5 / 5
4.6 / 5
Value for Money
5 / 5
4.6 / 5
Customer Support
5 / 5
4.8 / 5
Functionality
4.8 / 5
4.7 / 5
Last Review Written
May 1, 2024
September 25, 2024
Pros/Cons
Pros
- In my less than 6 months of experience with BS, I can confidently say that it has been a fantastic and user-friendly application.
- Never had a worry--Brightside has outstanding uptime. Great customer service--the team listens to your concerns and helps you find solutions or answers.
- I love the fact that we can customize it for the way we need it to work best for the front desk and our guests.
Cons
- If there is anything I disliked about the software it was because of my own lack of understanding.
- Inability to differentiate between discount periods.
- To be honest I can't think of anything that stands out. Most of the problems in the software are operator error.
Pros
- Great experience so far, thanks to:- An excellent customer support- Constant innovations - Incredibly helpful webinars - Tons of user guides to setup listings across all channels.
- Hostaway has the best customer service I have experienced in any software. They always answer of the phone and generally have the solution to help and resolve on the phone.
- I like the clean visuals Hostaway has to begin with, I have found the onboarding process to be super supportive. I'm so happy with everything that I know I made the right decision for my new business.
Cons
- Horrible customer support and very difficult to use. And if you do use it you will have a very difficult time getting rid of it.
- I'm trying to look up last years revenue for taxes and it will only show me until last april so I am missing 3 months.
- Not accurate "earnings section" lack of precise currency exchange and missing externals fee like cleanings.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
1 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
