BrightSide vs Lodgify
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
5 / 5
4.3 / 5
Value for Money
5 / 5
4.4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.8 / 5
4.3 / 5
Last Review Written
May 1, 2024
September 28, 2024
Pros/Cons
Pros
- In my less than 6 months of experience with BS, I can confidently say that it has been a fantastic and user-friendly application.
- Never had a worry--Brightside has outstanding uptime. Great customer service--the team listens to your concerns and helps you find solutions or answers.
- I love the fact that we can customize it for the way we need it to work best for the front desk and our guests.
Cons
- If there is anything I disliked about the software it was because of my own lack of understanding.
- Inability to differentiate between discount periods.
- To be honest I can't think of anything that stands out. Most of the problems in the software are operator error.
Pros
- I was very happy with the on boarding process of Lodgify, they took me through the setting up of the system, very methodically, and ensure that the channel managers were linked up and working.
- Since the beginning, while having a trial version, they won me over with their courteous, polite, professional, wonderful customer service.
- The onboarding process was very professional and responsive. I was given tons of information in a short time, but the person helping me was nice and efficient.
Cons
- The builder is very broken, slow, and does not work fluently like you would expect. Again, customer service has been the worst I have experienced with any company.
- Wouldn't Lodgify want to correct such a misunderstanding. I am extremely displeased and unimpressed by Lodgify's approach to customer service.
- I can use ignorance but I have no use for arrogance.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
2 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
