Canary

RATING:

4.9

(18)

About Canary

Canary Technologies offers everything hoteliers at all kinds of properties — from luxury to limited-service — need to create amazing guest experiences that boost satisfaction scores, increase ancillary revenue from upsells and improve front desk efficiency by up to 50%. Canary provides guest-facing solutions that guests actually love to use and has some of the highest user adoption rates in the hotel technology industry. Canary's award-winning products, including Contactless Check-In, Contactless Checkout, Digital Upsells, Guest Messaging, Digital Tipping, and Digital Authorizations & Contracts are trusted by more than 20,000 hoteliers worldwide and many of the industry's leading hotel brands, including Best Western, Choice Hotels, Wyndham, Four Seasons, Rosewood, P...

Canary Pricing

Starting price: 

$99.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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Canary Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Canary

1 - 5 of 18 Reviews

Benjamin

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Increase Guest & Employee Satisfaction!

Great! Awesome team to work with. Easy to install and talks to our PMS.

PROS

Ability to connect customers with staff who can deliver on their requests.

CONS

Nothing really. It is a great solution!

Reason for choosing Canary

More options to communicate with guests and solve issues

Tosha

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Canary User

Overall I am satisfied. Great system to have.

PROS

Security fraudulent checks. Helps with scammers.

CONS

Submits if guest doesn't enter an from date

Reasons for switching to Canary

Better security check for scammers/ fraudulent

Carlos

Hospitality, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2024

Very effective and easy to use

PROS

Canary offers the ability to send messages to guest directly and allows guest to request certain services right off their phone. It is very easy to use and there are rarely any issues using this software

CONS

The least liked feature about Canary is the photo capture of guest ID which sometimes are submitted blurry which does not allow for employees to write down personal information properly.

Pamela

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Canary Technologies is the best!

Overall, we love Canary, it really has been helpful in what we do and what our goals were for our time share guests. The guests seem to really enjoy the ease too!

PROS

Since the time of Covid, our company needed a way to improve how we interact with our guests in the event we cannot be there with them live and in person. This does just that task and its very convenient.

CONS

There is ONE thing I don't like and that is the use of my phone. I can't get canary to just have guests text my phone their their added phone number and Canary needs an app! I have to use a web browser on my phone to send messages if I am on the go and its not mobile friendly.

Kasi

Hospitality, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Cut your normal check in time in half

PROS

Canary makes it easy for our guests to get a lot of the check-in process done before they get to us! This includes adding vehicle info and uploading their photo Identification and their digital signature! And even request extras they may need while staying with us. This makes it to where when they get to our location, All they need is to pick up their key at the front desk and they are all checked in!!

CONS

Canary makes everything so simple to use, I don't believe there is anything not to like about this software!