--- title: "CiiRUS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CiiRUS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CiiRUS is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/ciirus-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Vacation Rental Software](https://www.softwareadvice.com/vacation-rental/) / [CiiRUS](https://www.softwareadvice.com/hotel-management/ciirus-profile/) / CiiRUS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/ciirus-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/ciirus-profile/alternatives/) # CiiRUS User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 99 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 68 reviews (69%) - 4 stars: 20 reviews (20%) - 3 stars: 6 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 5 reviews (5%) ### Most mentioned pros - What started as a strong, reliable property management system has grown into a modern solution for vacation rental professionals. - They are particularly good at sharing industry news and trends with their client which is invaluable to me as a small business owner. - Highly customizable workflows and automation options ### Most mentioned cons - For the moment the connection to booking.com is down, which for some people might not be a problem but we do have a fair amount of reservations from them. - While Ciirus offers a variety of self-help resources, I often find that they don’t quite get me to the finish line. - My main reason for choosing this expensive platform and not a cheap, simple channel manager was for the task management and back end accounting. ## CiiRUS customer reviews Showing reviews 1-25 of 99 (page 1). ### Love the new Webinars! - Overall rating: 4/5 - Reviewer: Cathy L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Talking with [SENSITIVE CONTENT] has been very helpful to all of us here at [SENSITIVE CONTENT]. He is always willing to offer support and that is what has kept us going. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Reservations are what Ciirus does best. #### Cons Accounting is a bit challenging in the Ciirus Software but is improving.:) #### Vendor response Hi Cathy! Thanks for the awesome feedback. I'm sorry to hear you've had a challenging time with the accounting tools. If you can reach out to me directly at communications@ciirus.com, I'd love to get you set up with one-on-one training sessions to go over any concerns you may have. Please let me know what else we might be able to do to earn five starts from you and your team! Sincerely, Josh at CiiRUS. Replied October 2022 --- ### Cirrus - a great platform for Vacation Rental Business - Overall rating: 5/5 - Reviewer: Boyd B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Extremely good and great to work with! Constantly upgrading the technology and usability of the platform! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, constant updating and improvement of platform #### Cons some small issues in integrating with airbnb but quickly resolved #### Reasons for choosing CiiRUS Ease of transition and cost and upgraded technology #### Reasons for switching to CiiRUS Cost and more robust platform and upgraded technology --- ### Failed Implementation - Know what you are buying - Overall rating: 1/5 - Reviewer: Bill M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Overall it was an extremely expensive learning exercise for us. Their onboarding fee is quite high and I'm still not sure what we paid for. Basic implementation training can be achieved with their video training, they scrape the websites of existing bookings on HA to build properties, they use pretty basic templates for websites. As I said we were 5 weeks into implementation. Go Live Day we only had 1 channel semi operational. AirBnB and it was not collecting taxes correctly. TripAdvisor and Home Away followed about a week later but we learned what we thought was their responsibility was really our responsibility to work with the channels to get the changes done. Booking.com was never implemented and it represents 30% of our business so in reality I would say we never really were live. We had many software issue/problems and honestly I expected we would have some. It is software. It was very concerning though when core functionality just didn't seem to work correctly. They advertised on their website an integration with a smartlock company that didn't exist and of course it was the one that we needed. Automated payments weren't very automated... automated emails worked as long as the booking occurred prior to your automated send times otherwise you had to force them to go manually. We found that we were ultimately having to touch ever booking to post payments for AirBnB, to put in door lock codes, to make sure emails were sent and to resend etc. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros We originally chose Ciirus because we were told they were fully integrated with the channels we did business with and they have features and functionality to support our electronic doorlocks, revenue management, housekeeping and guest portal. Unfortunately, we couldn't get it all working and after about 5 weeks of trying pulled the plug. #### Cons There are two versions of the software... the SAAS version that they call ONE and a Windows version. ONE supposedly is their go forward platform but it is difficult to use from a booking/reservation management standpoint and while the Windows version does a pretty good job for callin reservations it lacks all of the functionality of One. We found ourselves bouncing from screen to screen to find reservations and manage the components of the reservation that are needed. The user experience has you opening lots of different modules to be able to get details you need. Very disjointed. Guest communication is a big deal for us... SMS we never could get working and were told it only works with their CRM for automated messaging... you can't send an SMS on the fly if you needed to quickly reach out to a guest. None of the messaging is connected to the booking itself so you don't know what is scheduled to go out or what has been sent without jumping through hoops to get it. They have integrated the AirBnB messaging but again it is separate, not part of the booking and you have to jump to a different module and filter things to get what you need. Ask they why you have to use Mailchimp. Taxing for ABB does not work if you have ABB remit only a portion of the taxes and pass the remaining taxes onto the property manager to file. Booking.com has to have a very specific setup (if you use Group Home in Booking.com you will need to change) that we found at the last minute. #### Reasons for choosing CiiRUS Full integration of all we needed (or so we thought) - Channel Management, PriceLabs, RemoteLock, native housekeeping module, native guest portal, integrated messaging, Authorize.net automated payments. They've got the right idea but they need to get it all to work correctly and of the above list the only one that worked as we thought it should was Pricelabs. business. #### Reasons for switching to CiiRUS We loved Bookerville... we just didn't love the channel manager that Bookerville had. We would still be with Bookerville if they had a decent channel manager. They did all we needed #### Vendor response Hi Bill, To this day it remains deeply disappointing that we were unable to satisfy you and launch your business onto CiiRUS successfully. While the vast majority of our customers experience a smooth and rapid onboarding, it is harder for some businesses than others, and no system is capable of handling every possible need. I am pleased to let you know that we have launched major improvements to several of the areas that prevented us from moving forward together. The new Unified Inbox ties Airbnb messaging, emails, SMS, and Vrbo inquiries together with the reservations; the new Airbnb API supports the stacked tax approach you were aiming for; the new Task Manager updates support the native housekeeping goals you had; customers who require Booking.com are experiencing much success through the newly rebuilt Extended Network API. If you're willing, it would be great to reconnect and show you the extent to which we've taken your feedback to heart. Thanks Bill! Josh at CiiRUS Replied September 2022 --- ### Don’t hesitate. Just try them and be impressed like us - Overall rating: 5/5 - Reviewer: Mindy L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered After using more than a dozen PMS, I gave Ciirus a chance and never looked back! I wish I would’ve done it sooner. The platform enabled me to stop paying for third-party, dynamic, pricing tools, it allowed me to quit paying for my website elsewhere, and it allowed me to truly focus on running my business because the reporting aspect was amazing. Once you get your property set up, it is so easy to go in and adjust things. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, overall compatible and integrated with the most 3rd parties, reporting and trust accounting is by far one of the best features and their website build is amazing! #### Cons I truly cannot think of a negative. I have seen some really good software and some really poorly design. This company is by far better than some of the most expensive platforms. #### Reasons for choosing CiiRUS This was another one that was not a good fit for us. Don’t waste your time. #### Reasons for switching to CiiRUS This company was unorganized and broke my systems. The way they immediately swapped Airbnb over with discounted rates ended up in duplicate bookings when their dashboard wasnt updated. We didn’t know until we reconciled calendars and found it ourselves --- ### Great all around PMS - Overall rating: 5/5 - Reviewer: Tim R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We’ve been using CIIRUS for a number of years, and it’s been impressive to see how much the platform has evolved over time. What started as a strong, reliable property management system has grown into a modern solution for vacation rental professionals. CIIRUS has consistently adapted and continues to improve in meaningful ways. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Purpose‑built for professional vacation rental management Continual product evolution with modern tools and features Powerful channel management and booking controls Robust owner statements, reporting, and accounting functionality Highly customizable workflows and automation options Reliable system with excellent uptime #### Cons It's not really CiiRUS fault as the industry has evolved significantly over the past few years, but there have been some bumps along the way. --- ### Hurting my business - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered There is a ton of people you get passed around before you go live. Nobody on the Ciirus side ever tested the website and I am not just talking about functionality but also the design (e.g. blue font on a blue background). Tickets will be opened to fix the issues but it takes way too long to fix them. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Integration with the channels. Automated processes and reports. #### Cons The software is old and clumsy. The template for the website is faulty. #### Reasons for choosing CiiRUS They were recommended by a software company, the functionality and integration look good and they are based in Florida. --- ### Reliable Tools and Excellent Support - Overall rating: 5/5 - Reviewer: Denise F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Ciirus has been really positive. The platform keeps evolving in ways that make managing reservations and listings easier, and whenever I run into questions, the support team is always friendly and helpful. It’s been a reliable tool that supports the day-to-day flow of our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform offers powerful tools for Revenue Management and Listing Optimization that are both effective and easy to use. Their team is knowledgeable and responsive—always ready to help when questions come up. It’s clear they care about helping property managers succeed. #### Cons While Ciirus offers a variety of self-help resources, I often find that they don’t quite get me to the finish line. More often than not, I end up reaching out to a Ciirus rep for guidance—and honestly, that’s where the real value is. Their team is always helpful, knowledgeable, and quick to get me back on track. --- ### CiiRUS delivers! - Overall rating: 5/5 - Reviewer: Catherine M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Their staff is patient and informational, their management is reliable and dedicated. Easy to use, seamless integration, daily connectivity, I am forever grateful and plan on being part of the CiiRUS team indefinitely. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CiiRUS has been instrumental in my business, from starting as a traditional Property Manager who needed to learn the ropes quickly to becoming an operator of my very own company, CiiRUS has been with me through this journey and has shown me that I can count on them every step of the way. #### Cons Every company has its growing pains. Glitches here and there are normal, especially when a big update is made. --- ### CiiRUS is a full service software for Vacation Rental Companies - Overall rating: 5/5 - Reviewer: STEVEN P. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, we have had a good experience with CiiRUS. Their management team is always willing to listen to ideas on how to improve the product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros CiiRUS continually strives to keep up with demands and changes in the industry. #### Cons In the past technical support staff was very challenging to work with but CiiRUS has been working very hard to resolve this issue. #### Reasons for switching to CiiRUS RMS did not keep up with technology growth. --- ### Would Recommend CiiRus Anyday! - Overall rating: 5/5 - Reviewer: Julia P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Have used CiiRus for a number of years and will always support them. Watched them grow from a fledgling company to what they are now offering a robust PMS for property managers. There are so many options of reporting features to suit the needs of property managers in their operations however they operate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The whole CiiRrus system is very easy to navigate and the staff are always helpful when needed. The layout and presentation of the owner statements is one of the best features The option to have the Trust accounting module is great for managers to understand their monthly liabilities and their profit. Also like the fact that every day, CiiRus are striving to add features and any improvements to the software. The Tax reports and end of year reports save so much time and this is appreciated to help get the job done. Any suggestion of feedback is taken on board. The set up of new homes and owners is very easy. #### Cons Support was once a little slow but has changed so much for the better now and like having option of a live chat feature --- ### Using Ciirus as a Vacation Rental Property Manager - Overall rating: 5/5 - Reviewer: Natasha F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Great product and highly recommend to all sizes of property management and rental users #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ciirus is very effective as a easy to use software tool to use daily in entering bookings, manage cleaners, account for subcontractors costs and to financially report to my owners. I would be lost without this system and am very grateful for the support I received from their customer service team when I need help! #### Cons Whereas the desktop version of Ciirus is very good, the Ciirus task manager app has also been a great tool to manage cleaners and maintenance. As a property manager out on the field daily, I would like to be able to edit work orders using the task manager app to be able to add estimated costs and and markups and to go back in and edit if I need to make changes. At the moment, I cannot do this but I’m sure that Ciirus will get there eventually as they are very good with welcoming users feedback and implementing changes so their updates. #### Reasons for choosing CiiRUS The Ciirus team listed to what I needed for Ciirus to work for my small business and made the changes I needed #### Vendor response Hi Natasha, Thank you so much for your partnership and for sharing your experience with us! You are a valued part of the CiiRUS family :-) We have collected a ton of great suggestions and feedback about the Task Manager, and you are not the only one to request the ability to make more changes as admin while out in the field, including better management of costs and markups. We expect to release an update for this module early in 2023, so keep an eye on our frequent updates to see progress. Yours sincerely, Josh at CiiRUS Replied September 2022 --- ### Ciirus can do it all! - Overall rating: 5/5 - Reviewer: Megan B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Task manager, OTA sync & in real time, pricing system, complete 24/7 bookings and working around the clock with Love Rentals #### Cons Syncing the system with QuickBooks each time a software update rolls out for the desktop version #### Reasons for switching to CiiRUS Ciirus offered OTA syncing and was working on implementing other features we knew we wanted for our growing company #### Vendor response Hi Megan, Thank you for your kind feedback! We love to hear that the ongoing software updates and continued growth of our team has helped your business grow and be more efficient. Unfortunately, re-syncing with QuickBooks Desktop is necessary with that specific platform. Have you considered trying QuickBooks Online? This version integrates with the CiiRUS web portal and doesn't require any ongoing re-sync when updates are published. Feel free to get in touch with me at communications@ciirus.com if you want to discuss this more. We'll be happy to have a trainer walk you through the setup process and make sure it's all working properly for you. Yours sincerely, Josh at CiiRUS. Replied September 2022 --- ### CiiRUS Does a great jog. - Overall rating: 5/5 - Reviewer: Mario L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered It has been a wonderful experience working with them. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are always trying to be one step ahead forming a system that works for their clients. #### Cons There customer service use to be great when you could call. Now they are getting bigger and you can't just call them anymore. #### Vendor response Mario - Thank you for this feedback about your experience both with our solutions and our team. We are always looking for ways to continue to improve for our clients and feedback like this helps us understand what's important to you and how we can continue to do so. Replied June 2023 --- ### CiiRUS - Overall rating: 3/5 - Reviewer: Laura K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was told that data mitigation and setup would be easy. It ended up being extremely time consuming and a daunting task, so I decided to PAY EXTRA to have the CiiRUS team do it for us. I later found out that even after paying, they still needed me to go in and fill out a bunch of info that was already listed on our current platform. There is also a long wait for training sessions and the user manual is, in my opinion, not clearly thought out and overly complicated to follow. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It links directly up with Airbnb & HomeAway which makes my life easier since I can use one platform to update all my listings. They also offer email marketing which is nice. #### Cons The on boarding process is horrible. The onboarding team wasn't very helpful at all and weren't willing to connect with my current software's API. #### Vendor response Hi Laura, Thanks very much for leaving us this feedback. What you've described is way below the lofty standards that we set for ourselves in terms of customer experience. I apologize that it was not as easy to get going as you had hoped. I am sure that we can do better and correct these mistakes. Since your onboarding period around a year ago, we have significantly increased training and data migration resources to make the transition smoother, and give you more tools to be successful. Would you mind sending an email to communications@ciirus.com so that our team can better understand your pain points and correct this experience? It is so important to us that the software delivers value to your company and that you are happy with our services. We look forward to hearing from you. Kind regards, The CiiRUS Team Replied October 2018 --- ### Ciirus - Overall rating: 5/5 - Reviewer: Veronique C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ciirus is a great software for vacation homes rental and property management. It is easy to use and the customer service is good. #### Cons It is somtimes a little slow and the website link to it should be more customizable. #### Vendor response Thank you for this kind review Veronique! We're happy to hear you are pleased with our customer support and appreciate your feedback as we are always looking for ways to provide better solutions for our clients! Replied August 2023 --- ### NIGHTMARE!!! Worst Software and Service in the Industry - Overall rating: 1/5 - Reviewer: Dawn O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Lack of performance, lack of delivery. They are not dedicated to get the job done. They don't care about their customers experience. Customer service in this industry is hugely important and their Customer Service does not make the grade. They were fired but still charging my account. Staff is non-responsive, [SENSITIVE CONTENT HIDDEN] don't seem to care, overall software modules are out of step with each other. Biggest waste of time and money, lack of performance to get the job done. DON'T GO WITH THEM, DON'T PUT YOURSELF THROUGH THIS NIGHTMARE. They don't get the job done. Go somewhere else. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros HUGE MISTAKE TO GO WITH THEM. MUCH BETTER COMPANIES OUT THERE. RUN. This isn't the software you need to run or manage your vacation rentals. The software is broken, the desktop version and internet version are completely out of step with each other - doesn't update the database correctly. The on boarding process was the worst process ever experienced. You have a session with them and it was as if the conversation never happened. They did as they pleased, not what was required or requested. Customer service is very bad. They were fired for non-performance, but still charged our account. There is no PRO, you get sold a bundle of goods that isn't delivered. They are not ready for prime time. #### Cons DON'T SIGN WITH THEM!!! NIGHTMARE!!! They can't get the job done. This isn't the company for you, thee are better ones out there. You are better off throwing your money out the window of a moving car. Performance of the customer service is the worst I have seen in my career. They do as they want, not as requested. The software is not organized from a user perspective. Unacceptable turnaround time in every area. All aournd lack of performance, and they don't seem to care. They are not a professional organization, but a start up gone wrong. #### Reasons for choosing CiiRUS Promise of direct connect to several channels with integrated APIs. #### Reasons for switching to CiiRUS Looking for software with integrated APIs to several channels. --- ### Excellent Service - Overall rating: 5/5 - Reviewer: william c. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Very Satisfied #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is very easy to use, they provide assistance every step of the way when intigrating #### Cons It would be good if we could make a cbooking canellation without having to go to management companies #### Vendor response William - Thank you for taking the time to share this review of your experience with our solutions, we value your feedback about the cancellation process as we are always looking for ways to continue to improve! Thank you again for sharing this! Replied June 2023 --- ### We love Ciirus! - Overall rating: 5/5 - Reviewer: Sarah B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The implementation of this was a seamless a transition as it could have been given the large amount of data that we had to bring over. Switching software companies definitely feels more daunting than choosing an initial software, and we love that the Ciirus team is available to help any time we need! #### Cons Some of the reporting feels a little clunky, but we are always able to request something new or different, and they are quick to accommodate us. #### Vendor response Wow - Thank you for this feedback Sarah! We're happy to hear you're pleased with our solutions and appreciate your kind words about our support team! Replied June 2023 --- ### Good Software With Lots of Opportunity - Overall rating: 4/5 - Reviewer: Justin S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been very positive and I would recommend Ciirus to all property managers in the Vacation Rental industry. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integration with Beyond Pricing is a life saver and this may be my favorite feature. I also like the LOS discount, rate set details, and Property Assistant. #### Cons Constant glitches in the IMAGES portion of Homes and Details. For two years we have has constant issues with uploading or deleting photos that caused us to lose dozens of hours and days over that time-frame. A tiered LOS discount or seasonal LOS discount would be amazing and I understand that is coming. We need that now and are patiently waiting on it. #### Reasons for switching to CiiRUS Not enough features as Ciirus. --- ### Awesome Software - Overall rating: 5/5 - Reviewer: Terry W. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered I chose the software several years ago because (a) I thought is was the best software and (b) I thought the company had a better understanding of the vacation rental market and a better understanding of the future of vacation rentals. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros World class software, easy to learn and use, very training including endless videos, very good distribution, very good automations, very good reporting and accounting. #### Cons Not compatible with Mac users. V-2Cloud is a work around but makes the software clunky to use. --- ### Great support team - Overall rating: 5/5 - Reviewer: Thais F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Overall, very good. We are happy with the support received. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There are constant updates and news, and the support team is always very helpful. We are happy with the product. #### Cons Instead of just focusing on CiiRUS One, the software could also be improved. Some of us prefer to use the software instead of having one more tab open... #### Vendor response Thank you! We know how important improvements in our solutions are for our clients and appreciate this feedback! Replied March 2023 --- ### Property Management Must Have - Overall rating: 4/5 - Reviewer: Angela B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a great system to track all of the Properties that your company manages. It is fairly user friendly and easy to sift through for what ever information you are looking for. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Everything is right there at your finger tips.\ Owners, Reservations, Vendors, Payments, All Properties #### Cons The process can be extremely time consuming to enter everything, and multiple users can throw it off. --- ### VRM Software - Overall rating: 4/5 - Reviewer: graham w. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered my company was one of the first to use the software 12 years ago tall the team at ciirus are willing and able to help / train and advise #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros easy to use and it is a stable platform accesable from pc/ tablet and phone #### Cons can take a time to get used to some of the changes/updates #### Reasons for switching to CiiRUS ease of use and the greater functinability --- ### Central Piece in our Operations - Overall rating: 5/5 - Reviewer: Marcio T. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Ciirus has been an important part of our operations. Besides its core functionalities are central for our company, our relationship with the whole team makes all the difference from the self-proclaimed major software packages competition out there. Thanks guys! Keep on rockin!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software has a vast amount of crucial features and it is useful in all aspects of our operations enabling all departments interact within the same environment. #### Cons It demands a significant learning curve to integrate the whole team into it. --- ### Great System & Customer Service - Overall rating: 5/5 - Reviewer: Michelle R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Great Customer Service and easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and mobile-friendly and always responsive #### Cons Always needing a password for same-day log in when using a mobile app ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/ciirus-profile/reviews/?page=2) --- CiiRUS Reviews, Pros and Cons - 2026 Software Advice