Clock PMS Software

Clock PMS Software

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About Clock PMS

Clock PMS is a hotel management solution that helps users to manage reservations, front desk and point of sale operations. It is designed for businesses of all sizes. The solution helps users in providing a centralized database in order to manage user and company profiles, guests lists and other related information. Clock PMS helps users to get an estimate of rooms and rates and get the latest information regarding room availability as well as housekeeping status. Additionally, it features kiosk, payment processing, integrated channel manager and event management. Hotel staff can share a self-service portal link with their guests even before they check-in. This helps the guest to pick rooms, make any prior modifications, provide complete details and more. ...
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Clock PMS User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 82 reviews

User Profile

Selina Senorita

Verified reviewer

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2019

A useful and very good channel manager.

I am a staff at one of the hospitality companies that use this software. Really very useful, helpful and easy to use. Shades of blue, white and gray make it elegant. With this software we can also manage, as well as provide an overview of existing reservations. For example, if a reservation has not been paid off, then the color will be red, and if it has paid off the color is green, etc. i really like this. I hope it will always be good like this :)

Pros

Easy to use, usefull, display colour, So far this software is good.

Cons

So far it hasn't been found. Hope it will be better.

Samir

Verified reviewer

Company size: 51-200 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2021

Excellent Multi Currency PMS

I am totally sold on the software. I spent COVID lockdown (8 months) reviewing alternatives. Clock allowed me full access until going live and provided uunparalleled prepurchase support and guidance. No hard sells and no gouging. Fair through and through.

Pros

I looked at more than a dozen PMS solutions. None came close with respect to multi-currency rates, invoicing, VAT calculation, and payment reporting. The solutions are elegant and intuitive. The form set ups are not always easy to follow for new users but they get used to it soon enough. It has a fantastic customizable guest mailer system and self service facilities.

Cons

I was sad that the POS add-on was insufficiently developed and therefore very basic as I would have liked the fully integrated solution. That having been said, the software has robust api access and is well integrated with multiple applications.

Reasons for choosing Clock PMS

Multicurrecy, cost of features, ease of setup, and presales support.

Reasons for switching to Clock PMS

We inherited the system. It was not cloud based and created significant systems management issues. It was not Multicurrecy and lacked seamless online reservations and numerous integrations I didn't think we needed until we had them.

Jeffrey

Company size: 51-200 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
2

Functionality

out of 5

November 2016

after one year of using Clock review

Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to manually enter the refund in clock and then manually enter the refund in authorize. net. Also need to have credit card swipes/readers to capture credit card info thus lowering processing fees and reduce risk. Your competition does this.

Pros

Easy to set up new company

Cons

Credit Card processing

Response from Clock Software

Dear Jeffrey, We feel that such a low rating is a bit one-sided for such wide and multi-faceted system, especially in view of our long and productive business relations with Lark Hotels in all their 19 properties. Although we respect your opinion, we feel it is quite unjust to rate a software product low because of its lack of one single function ignoring its existing features which - in their entirety - make Clock PMS a modern professional hotel management system with satisfied customers in 50+ countries worldwide.

Replied December 2016

Chance

Company size: 51-200 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2022

Best Property Management System that I have used.

Despite the cons I have listed, I really like CLOCK. It has bookmarks for easy access to functions. I love the maintenance feature that allows us to see which rooms have issues and what they are. I don't use the rate features because we use Room Price Genie, so I cannot comment on it.

Pros

Reliability! It rarely has a problem and when it does they fix it quickly. I have used several other PMS programs and they often crashed and had bugs that were not fixed for weeks. Their customer support team is very responsive and helpful. AND the TO DO LIST. It is a huge help not just with the reservations but other things we do in the office. We use it all the time!

Cons

Some of the functions require more clicks than is optimal. I wish that charging to saved credit cards for companies were streamlined. We charge for the fist night at time of booking and it is annoying that CLOCK only tells us the average price of one night instead of the actual price of the first night. CLOCK offers several color flags for reservations, which is helpful, but I wish it allowed for multiple color flags like a different PMS that I have used. It could be accomplished by adding a header and a footer stripe to reservations. And it would be very helpful to be able to place several rooms down at once.

Reasons for switching to Clock PMS

we were planning on switching because Rezovations (Rezo) was horrible! It had so many bugs and was unreliable. While we were testing replacements, Rezo announced that they were selling out to a competitor and being absorbed.

David

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2019

GREAT SYSTEM

Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very happy with my decision. It would take a VERY special system to pry me away. I don't think you will find a better PMS on the market.

Pros

I love this system for several reasons. We are able to book guest with speed and accuracy. It is also easy to train new employees. We chose CLOCK PMS because of their Self Check-in Kiosk system. We are a Condo/Hotel and our office is open only during the day. Since installed, guests can check in any hour of the day SECURELY. Their "partnerships" with Assa Abloy (door locks and RFID key cards) and Adyen (credit card processing) make for a seamless experience for us and our guests. Also, the Web Reservation System works great with our website. Guests book online, pay their deposit or balance, and everything shows on their booking screen. I almost forgot to mention the support department. Everyone that I have worked with has gone above and beyond my expectations. Even though we are a US property, we still receive prompt response to our inquiries. They are great people!

Cons

Since we converted from a manual Excel based reservation system, we were unable to easily upload the guest information during set-up. Once we had our info in the proper format, the download into Clock was quick and easy. If you are converting from another PMS, you shouldn't experience this issue. The most time consuming part of set-up was setting up rates and rate plans. This was difficult at first, but once I got the hang of it - no problem. (thanks to help from support) Since we are not a conventional hotel , CLOCK PMS does not have every feature that I would have liked. We have 30 individually owned condominiums and to have an "Owner's Portal" where our owner's could access upcoming bookings, financial reports, etc. The way CLOCK continuously updates with their clients in mind, I know it's only a matter of time before this function will be available.

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