Clock PMS is a hotel management solution that helps users to manage reservations, front desk and point of sale operations. It is designed for businesses of all sizes.

The solution helps users in providing a centralized database in order to manage user and company profiles, guests lists and other related information. Clock PMS helps users to get an estimate of rooms and rates and get the latest information regarding room availability as well as housekeeping status. Additionally, it features kiosk, payment processing, integrated channel manager and event management.

Hotel staff can share a self-service portal link with their guests even before they check-in. This helps the guest to pick rooms, make any prior modifications, provide complete details and more.

The solution is priced on a monthly payment basis and support is available via phone.

Room calendar
Room calendar

Room calendar

Rates and availability

Rates and availability

Guest feedback

Guest feedback

Booking confirmation

Booking confirmation

Web reservation system

Web reservation system

Mobile web reservation system

Mobile web reservation system

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8



68 Reviews of Clock PMS

Overall rating

4.5 / 5 stars

Write a review

Showing 1 - 20 of 68 reviews

Start your review of Clock PMS

Write a review

Didier from hotel utopia

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

First revue before installation finished

to early Very difficult to use without good training and professionnal procedure

Pros

First : training
Second : easy request to change quickly

Cons

Local support and installation
Flexibility

Review Source: Capterra

James from Jayleen 1918 Hotel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

It is a good software. Very Comprehensive

Search from the Internet

Pros

It Integrates with the Channel Manager for seamless bookings. It has a Calender availability and Rooms Plan Availability which allows to check for Status

Cons

I need to ADD In Booking Channel Type (e.g. AGODA, or Expedia or Booking.com) in the Guest Registration Card. I also need to place the Stay dates and the Room number on the Top lines of the Guest Registration Cards, but I cannot do so easily. Please allow for easier Drafting software for such cards.
I also need the Housekeeping Report to not have so tiny Fonts. The Font versus empty space ratio should be bigger, because my Housekeepers are senior folk, and the current FONT sizes make it difficult to put the Report on 1 Page (40 rooms only), and even on 2 pages, the Text is much smaller compared to the empty spaces. Please help to allow more options in Text sizes

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Overall, my business has had a positive experience with Clock PMS. Highly recommend!

Pros

Clock PMS is a very user-friendly program. It does not take long for my newer employees to learn the system. Another pro is the constant rolling out of updates.

Cons

Clock PMS could improve on the ability to search for multiple rooms at the same time and I would like more options for integration.

Review Source: Capterra

Simon from Alpine Elements Ltd

Type of Property:  Hotel Management Company

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Excellent Product

They are quite a progressive company and always looking to accommodate any requests or suggestions for improvements.

Pros

Very good value product. Would recommend to any hotel. Product is always improving and the support staff are excellent. Good value compared to some of the other PMS on the market.

Cons

It possibly doesn't have some of the functionality of some of the PMS from some of the larger players.

Review Source
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

June 2018

New to it, very complete, but complex to use

More control

Pros

Complete and well thought program that allows many things to be done for a hotel and restaurant point of view

Cons

Not user friendly , I believe Clock should work more now on making the system more user friendly and accesible

Review Source: Capterra

James from BizTech Guru

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Innovative, Improvement Driven and Customer Centric PMS

- Reduced software and hardware expenses - Market leading features saves time, automates processes and - Customers love the self service portal - Customised extensively to suit our needs

Pros

- Ongoing focus on continuous improvement
- Constant feature enhancements and refining
- Comprehensive customer support
- Building a PMS based on best practices and what customers and hoteliers want in the future
- Very open to feedback

Cons

- Lack of 24/7 customer support (we are based on the other side of the world)
- Would like a public product road map (minor concern only)

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Good PMS platform and easy to use

Pros

The platform is a nice and clean, easy to use the software. It allows you to effectively manage your hotel in all areas and is very effective in the data it provides.

Cons

The reporting is a little less, the PMS has many data points and the reporting can be more advanced. At the moment they work on a voting function but i think they could really benefit from thinking out of the box and just adding more reports.

Review Source: Capterra

Blair from The Plaza Suites Santa Clara

Type of Property:  Independent Hotel

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Clock PMS-- Perfect for hotel use!

Pros

Clock PMS is super use-friendly and it allows you to do multiple tasks at once. I also love that you can access this software through your phone, tablet, and on a desktop.

Cons

There is nothing I do not like about Clock PMS. Although there is always more room for improvement.

Review Source

Carolyn from Mangos Beach resort Limited

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

What great value hotel software

Easy access from wherever I am based around the world

Pros

Configure to your own requirements, easy to use, easy to train, great invoice presentation, great channel management option, keep in touch with your guests and encourage Tripadvisor reviews. Manage your inventory effectively.

Cons

Accounts receivable report is not great, needs to be listed by company and show current, 30 day, 60 day balances.

Review Source: Capterra

Juraj from HotelSET

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

cloud base PMS system with all in one box

many online futures

Pros

Has integration with channel manager build in email client (we use a lot) nice rate management and open API for future integration. Costumer service is only email ticketing but really quick. We do not use IoT yet but this is also available to connect offline devices.

Cons

would like to have more integration to choose from.
The documentation could be more detailed maybe with help of videos.

Review Source: Capterra

Iannis from Y Lodging Ltd

Type of Property:  Independent Hotel

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great software that makes life so much easier

Pros

Before selecting Clock PMS we went through several other systems. We found that the staff at Clock PMS very helpful both before we bought the software and also afterwards when setting up and even when we experienced some errors.

Cons

We would have liked to connect to more OTAs for a lower price. Also reporting could be improved such as the city tax.

Review Source

Carol from Raasay House

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

With Clock PMS Suite, so much has changed

We had up to 8 years ago been using pen and paper. The business was a lot smaller back then. As the business grew busier, we needed a system that comprised a channel manager and a PMS. We wanted to try to eliminate most of the human error involved in data input of the large volumes of bookings we were now getting. Another aspect we wanted was the increased data protection which has even improved in Clock further since we signed up.

Pros

So much has changed! We've saved at least the hours of 1 full time member of staff just by removing most of the manual data entry involved in the day-to-day bookings, alterations and cancellations. We barely ever get a double booking now. Another key reason why we chose Clock was the Guest mailer. We didnt see such a flexible and well-made tool for automatically mailing guests in any of the other systems we looked at.

Cons

A multi room availability search function would be nice too, so for instance you can put in 9 people and the system will pick out multiple rooms for them.

Review Source: Capterra

Andy from Royal Inn + Suites

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

We are very pleased with the switch to Clock PMS!

We needed a more user-friendly system that would allow online reservations and could be used by the management to run reports and view occupancy data offsite. Clock addressed all of those issues and included many great features to improve communication with guests. I was very impressed with how well Clock functions on mobile devices as well.

Pros

Ease of use on various platforms (desktop, iPad, phone), occupancy calendar, guest mailer templates.

Cons

It would be a good thing to allow property to change a background photo, show what type of credit card was used to pay a folio, provide more templates for guest mailers.

Review Source: Capterra

John from Clevedon Hall

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Clock PMS Suite is greater reliability, less staff training, easy inductions and cost savings

We were using a different type of PMS, but it entailed high costs, old-fashioned design. It was overly complicated and not a real cloud platform.

Pros

Clock PMS Suite has a modern design and easy setup. It is a true cloud-based platform, offering good value and a rich array of features.

Cons

Just as advice - a better events module (premade packages, better package billing options, ability to make function sheets, etc.)

Review Source: Capterra

Shawn from 't Shanda Lee Inn

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Clock PMS is easy to use and straightforward

Clock PMS is our first property management system. It is really very easy to use and straightforward.

Pros

Clock PMS has all the necessary integrations, including with the webpage, so that we can manage the daily running of the Inn quickly and efficiently. The interface is simple, and the customer support is great, always available to help implement the program and customize it to our unique situation.

Cons

Just as a suggestion - summary invoices, so that they can be sent to customers instead of the multipage detailed ones.

Review Source: Capterra

Response: Clock Software, Clock Software

December 2017

Mr. McKay, Thank you for your kind words. We value every feedback we receive, as it helps us improve our product and services.

Kamran from Nova Hotel Yerevan

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Clock PMS won our trust with its ease of use

We were using custom PMS software and needed software to solve the following issues: bad support, undeclared changes in the APIs without backward compatibility , user requests taking very very long time to be implemented.

Pros

Clock PMS won our trust with its ease of use, the rapid support replies and the customer support as a whole.

Cons

Maybe, it would be a nice idea to change the way Customer Request Polling works.

Review Source: Capterra

Valerie from Small Wonders Hotel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Clock PMS is great!

Clock PMS is easy to use, can add lots of information, access to MICE section, can make all kind of reports. Support team answers quite fast to any questions, which is very helpful.

Pros

What I absolutely love about Clock PMS is the screen visibility, the fact that it is very easy to use and you can run good reports using it.

Cons

I did prefer when the credit card information field was on the same page as the booking information fields.

Review Source: Capterra

Gian Franco from Sweet BCN Accommodations

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Clock PMS is a full-featured PMS solution at a very competitive price

We began looking for a new hotel management system that could be fully integrated (PMS and Channel Manager) in order to relieve the workload of our front desk agents.

Pros

Clock PMS has all the features we need (integration, automated emails, revenue reports, etc.) at a very competitive price.

Review Source: Capterra

Anna from Mode Hotel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Clock PMS is simply awesome!

We were looking to find an efficient property management system that could be accessed at any time from anywhere.

Pros

I really love the Self Service portal, the options for secure online payments and the accessibility from any device.

Review Source: Capterra

Thierry from Bower Hotels + Suites

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Clock PMS is simplicity, ease of operation and true connectivity

As Bower got more famous and the more guests started checking in on a regular basis, we realised we needed to get better organized to avoid double bookings. Clock PMS turned out be everything we needed from the very beginning.

Pros

Clock PMS is simplicity, end user ease of operation, adaptable and now we realize that it continues to grow along with us.

Cons

Simply as a kind of suggestion, templates for emailing guests at time of booking and invoicing visuals.

Review Source: Capterra

Response: Clock Software, Clock Software

November 2017

Your opinion is valuable to us. Thank you! Kind Regards, Clock Software Team


Displaying 1 - 20 of 68 reviews