Clock PMS software


68 reviews(5.0/5)
68 reviews(5.0/5)

Clock PMS is a hotel management solution that helps users to manage reservations, front desk and point of sale operations. It is designed for businesses of all sizes.

The solution helps users in providing a centralized database in order to manage user and company profiles, guests lists and other related information. Clock PMS helps users to get an estimate of rooms and rates and get the latest information regarding room availability as well as housekeeping status. Additionally, it features kiosk, payment processing, integrated channel manager and event management.

Hotel staff can share a self-service portal link with their guests even before they check-in. This helps the guest to pick rooms, make any prior modifications, provide complete details and more.

The solution is priced on a monthly payment basis and support is available via phone.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8

68 Reviews of Clock PMS

Showing 1 - 20 of 68

Start your review of Clock PMS

Click to start
  • James from Jayleen 1918 Hotel

    Number of employees: 11-50 employees

    July 2018

    It is a good software. Very Comprehensive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Search from the Internet

    Pros

    It Integrates with the Channel Manager for seamless bookings. It has a Calender availability and Rooms Plan Availability which allows to check for Status

    Cons

    I need to ADD In Booking Channel Type (e.g. AGODA, or Expedia or Booking.com) in the Guest Registration Card. I also need to place the Stay dates and the Room number on the Top lines of the Guest Registration Cards, but I cannot do so easily. Please allow for easier Drafting software for such cards.
    I also need the Housekeeping Report to not have so tiny Fonts. The Font versus empty space ratio should be bigger, because my Housekeepers are senior folk, and the current FONT sizes make it difficult to put the Report on 1 Page (40 rooms only), and even on 2 pages, the Text is much smaller compared to the empty spaces. Please help to allow more options in Text sizes

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Camille from Hotel and B&B

    July 2018

    Good

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I'd like to have the select multiple back. It's was easier especially the very long stay, insteed of changing every line one by one.
    And is it possible, even better, to the automatic ventilation (insteed of edit every line of a bill) like 1 x 107.00 for the room ?
    Thank you !!!

    Cons

    I have nothing in mind. I can't see anything to say right now. I'm waiting fot the next uptade system

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Overall, my business has had a positive experience with Clock PMS. Highly recommend!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Clock PMS is a very user-friendly program. It does not take long for my newer employees to learn the system. Another pro is the constant rolling out of updates.

    Cons

    Clock PMS could improve on the ability to search for multiple rooms at the same time and I would like more options for integration.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Simon from Alpine Elements Ltd

    Specialty: Hotel Management Company

    Number of employees: 51-200 employees

    June 2018

    Excellent Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They are quite a progressive company and always looking to accommodate any requests or suggestions for improvements.

    Pros

    Very good value product. Would recommend to any hotel. Product is always improving and the support staff are excellent. Good value compared to some of the other PMS on the market.

    Cons

    It possibly doesn't have some of the functionality of some of the PMS from some of the larger players.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    June 2018

    New to it, very complete, but complex to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    More control

    Pros

    Complete and well thought program that allows many things to be done for a hotel and restaurant point of view

    Cons

    Not user friendly , I believe Clock should work more now on making the system more user friendly and accesible

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • James from BizTech Guru

    Number of employees: 11-50 employees

    May 2018

    Innovative, Improvement Driven and Customer Centric PMS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    - Reduced software and hardware expenses - Market leading features saves time, automates processes and - Customers love the self service portal - Customised extensively to suit our needs

    Pros

    - Ongoing focus on continuous improvement
    - Constant feature enhancements and refining
    - Comprehensive customer support
    - Building a PMS based on best practices and what customers and hoteliers want in the future
    - Very open to feedback

    Cons

    - Lack of 24/7 customer support (we are based on the other side of the world)
    - Would like a public product road map (minor concern only)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Good PMS platform and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The platform is a nice and clean, easy to use the software. It allows you to effectively manage your hotel in all areas and is very effective in the data it provides.

    Cons

    The reporting is a little less, the PMS has many data points and the reporting can be more advanced. At the moment they work on a voting function but i think they could really benefit from thinking out of the box and just adding more reports.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Blair from The Plaza Suites Santa Clara

    Specialty: Independent Hotel

    Number of employees: 51-200 employees

    March 2018

    Clock PMS-- Perfect for hotel use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Clock PMS is super use-friendly and it allows you to do multiple tasks at once. I also love that you can access this software through your phone, tablet, and on a desktop.

    Cons

    There is nothing I do not like about Clock PMS. Although there is always more room for improvement.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Carolyn from Mangos Beach resort Limited

    Number of employees: 51-200 employees

    March 2018

    What great value hotel software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy access from wherever I am based around the world

    Pros

    Configure to your own requirements, easy to use, easy to train, great invoice presentation, great channel management option, keep in touch with your guests and encourage Tripadvisor reviews. Manage your inventory effectively.

    Cons

    Accounts receivable report is not great, needs to be listed by company and show current, 30 day, 60 day balances.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Juraj from HotelSET

    Number of employees: 11-50 employees

    February 2018

    cloud base PMS system with all in one box

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    many online futures

    Pros

    Has integration with channel manager build in email client (we use a lot) nice rate management and open API for future integration. Costumer service is only email ticketing but really quick. We do not use IoT yet but this is also available to connect offline devices.

    Cons

    would like to have more integration to choose from.
    The documentation could be more detailed maybe with help of videos.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Iannis from Y Lodging Ltd

    Specialty: Independent Hotel

    Number of employees: 2-10 employees

    February 2018

    Great software that makes life so much easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Before selecting Clock PMS we went through several other systems. We found that the staff at Clock PMS very helpful both before we bought the software and also afterwards when setting up and even when we experienced some errors.

    Cons

    We would have liked to connect to more OTAs for a lower price. Also reporting could be improved such as the city tax.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Carol from Raasay House

    Number of employees: 11-50 employees

    February 2018

    With Clock PMS Suite, so much has changed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We had up to 8 years ago been using pen and paper. The business was a lot smaller back then. As the business grew busier, we needed a system that comprised a channel manager and a PMS. We wanted to try to eliminate most of the human error involved in data input of the large volumes of bookings we were now getting. Another aspect we wanted was the increased data protection which has even improved in Clock further since we signed up.

    Pros

    So much has changed! We've saved at least the hours of 1 full time member of staff just by removing most of the manual data entry involved in the day-to-day bookings, alterations and cancellations. We barely ever get a double booking now. Another key reason why we chose Clock was the Guest mailer. We didnt see such a flexible and well-made tool for automatically mailing guests in any of the other systems we looked at.

    Cons

    A multi room availability search function would be nice too, so for instance you can put in 9 people and the system will pick out multiple rooms for them.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Andy from Royal Inn + Suites

    Number of employees: 11-50 employees

    January 2018

    We are very pleased with the switch to Clock PMS!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We needed a more user-friendly system that would allow online reservations and could be used by the management to run reports and view occupancy data offsite. Clock addressed all of those issues and included many great features to improve communication with guests. I was very impressed with how well Clock functions on mobile devices as well.

    Pros

    Ease of use on various platforms (desktop, iPad, phone), occupancy calendar, guest mailer templates.

    Cons

    It would be a good thing to allow property to change a background photo, show what type of credit card was used to pay a folio, provide more templates for guest mailers.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • John from Clevedon Hall

    Number of employees: 11-50 employees

    January 2018

    Clock PMS Suite is greater reliability, less staff training, easy inductions and cost savings

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were using a different type of PMS, but it entailed high costs, old-fashioned design. It was overly complicated and not a real cloud platform.

    Pros

    Clock PMS Suite has a modern design and easy setup. It is a true cloud-based platform, offering good value and a rich array of features.

    Cons

    Just as advice - a better events module (premade packages, better package billing options, ability to make function sheets, etc.)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Shawn from 't Shanda Lee Inn

    Number of employees: 11-50 employees

    November 2017

    Clock PMS is easy to use and straightforward

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Clock PMS is our first property management system. It is really very easy to use and straightforward.

    Pros

    Clock PMS has all the necessary integrations, including with the webpage, so that we can manage the daily running of the Inn quickly and efficiently. The interface is simple, and the customer support is great, always available to help implement the program and customize it to our unique situation.

    Cons

    Just as a suggestion - summary invoices, so that they can be sent to customers instead of the multipage detailed ones.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Clock Software, Clock Software

    December 2017

    Mr. McKay, Thank you for your kind words. We value every feedback we receive, as it helps us improve our product and services.

  • Kamran from Nova Hotel Yerevan

    Number of employees: 11-50 employees

    November 2017

    Clock PMS won our trust with its ease of use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were using custom PMS software and needed software to solve the following issues: bad support, undeclared changes in the APIs without backward compatibility , user requests taking very very long time to be implemented.

    Pros

    Clock PMS won our trust with its ease of use, the rapid support replies and the customer support as a whole.

    Cons

    Maybe, it would be a nice idea to change the way Customer Request Polling works.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Valerie from Small Wonders Hotel

    Number of employees: 11-50 employees

    November 2017

    Clock PMS is great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Clock PMS is easy to use, can add lots of information, access to MICE section, can make all kind of reports. Support team answers quite fast to any questions, which is very helpful.

    Pros

    What I absolutely love about Clock PMS is the screen visibility, the fact that it is very easy to use and you can run good reports using it.

    Cons

    I did prefer when the credit card information field was on the same page as the booking information fields.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gian Franco from Sweet BCN Accommodations

    Number of employees: 11-50 employees

    November 2017

    Clock PMS is a full-featured PMS solution at a very competitive price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We began looking for a new hotel management system that could be fully integrated (PMS and Channel Manager) in order to relieve the workload of our front desk agents.

    Pros

    Clock PMS has all the features we need (integration, automated emails, revenue reports, etc.) at a very competitive price.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Anna from Mode Hotel

    Number of employees: 11-50 employees

    November 2017

    Clock PMS is simply awesome!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were looking to find an efficient property management system that could be accessed at any time from anywhere.

    Pros

    I really love the Self Service portal, the options for secure online payments and the accessibility from any device.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Thierry from Bower Hotels + Suites

    Number of employees: 11-50 employees

    November 2017

    Clock PMS is simplicity, ease of operation and true connectivity

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As Bower got more famous and the more guests started checking in on a regular basis, we realised we needed to get better organized to avoid double bookings. Clock PMS turned out be everything we needed from the very beginning.

    Pros

    Clock PMS is simplicity, end user ease of operation, adaptable and now we realize that it continues to grow along with us.

    Cons

    Simply as a kind of suggestion, templates for emailing guests at time of booking and invoicing visuals.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Clock Software, Clock Software

    November 2017

    Your opinion is valuable to us. Thank you! Kind Regards, Clock Software Team

Do you use Clock PMS?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 688-1783