Clock PMS Software


 

Clock PMS from Clock Software is a property management system designed for hotels. This cloud-based software offers front desk, booking and accounting capabilities.

Booking functions include a color-coded room calendar and a floor plan view to help staff quickly identify the occupancy of each unit, as well as the option to create a booking from anywhere in the system. Managers can view rooms and rates based on chosen search criteria, and see snapshots of the latest information about each room, such as housekeeping status. Also included is a Web booking engine that integrates with a hotel’s website, displaying occupancy and rate information in real-time.

Finally, Clock PMS features a guest self-service portal to give travelers more control over their stay. A link to the portal is sent to guests before arrival, allowing them to pick rooms, make reservation modifications, preview their bill and enter their information to avoid a line at the check-in desk.

 

Clock PMS - Room calendar
 
  • Clock PMS - Room calendar
    Room calendar
  • Clock PMS - Rates and availability
    Rates and availability
  • Clock PMS - Guest feedback
    Guest feedback
  • Clock PMS - Booking confirmation
    Booking confirmation
  • Clock PMS - Web reservation system
    Web reservation system
  • Clock PMS - Mobile web reservation system
    Mobile web reservation system
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

45 Reviews of Clock PMS

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Nguyen Tuan from Cititel Central Saigon Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Clock PMS is versatile and adaptable

Ease-of-use

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Clock PMS is a hotel management system letting us quickly observe the room occupancy and market track, while also having masterful booking management. Simply, everything is good with Clock PMS.

Pros

Clock PMS combines good hospitality management technology with user-friendly interface design which helps us easily arrange the rooms as well as better engage with value customers.

Cons

Don't stop updating this really incredible property management system and introducing new cutting-edge features.

Review Source: Capterra
 

Winnie from Stoked Backpackers

November 2017

November 2017

Clock PMS eases the hotel management

Ease-of-use

Functionality

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Value for Money

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We have a sister establishment that started using Clock PMS and it only made sense for us to us so that it will be easy to access each other's accounts.

Pros

We started using Clock PMS to unify our property management systems. Now it is easy to move bookings using the drag and drop, run payment reports, and even edit bookings.

Cons

We are unable to send one invoice if it is a big group booking, because we still only know how to issue out invoices for individual guests.

Review Source: Capterra
 

Calin from Christina Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Clock PMS is the right choice

Ease-of-use

Functionality

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Customer Support

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Because we were happy with the Clock Evolution software and choosing Clock's new hotel management cloud solution was the correct move.

Pros

Thanks to the adoption of Clock PMS with its accessibility, adaptability and flexibility, the process of managing the hotel has been simplified significantly.

Cons

It would really ease our day-to-day operations if the fiscal interface has connections to the local fiscal printers.

Review Source: Capterra
 

Marjo from GreenStar Hotels Oy
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Clock PMS brings efficiency to hotel operations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We had old-school installable software, but wanted a modern system that helps our work to be more efficient. Clock PMS turned out to be the solution to perfectly meet our needs.

Pros

The cloud-based property management system gives us more than ever before opportunities to efficiently manage the hotel.

Cons

Sometimes to find the answer to one's question is hard, but here the Helpdesk of Clock Software is really very helpful!

Review Source: Capterra
 

David from Watermark Cottages
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Clock PMS is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Having long relied on a pen and paper, we needed a cloud-based system that can be accessed from everywhere.

Pros

What I like the most about Clock PMS are the Guest Service portal options and the wide range of add-on features. The biggest change for us came with the options for the online guest check-in and checkout which was accepted by our guests very well.

Cons

I would appreciate it very much if the accounting functionalities of Clock PMS are further simplified.

Review Source: Capterra
 

Mandy from 't Shanda Lee Inn
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

The Clock PMS has turned out to be the perfect choice for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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With our previous PMS solution, it was very difficult to keep all calendars up-to-date and prevent the risk of overbooking. Now Clock PMS with integrated channel manager takes care of all of that. It also generates our receipts which is just great since I'm not on site every day to make them myself.

Pros

The customer support is really superb and fast. The channel manager works great, especially in combination with the rate settings. It's easy to create dependable rates so you don't have to spend an entire day editing each rate separately all the time.

Cons

I wish there was a way to set up a reservation request in the system that would hold the rooms so no other guests can book them until we receive a reply whether or not the interested guest wants to rent our rooms or not.

Review Source: Capterra
 

Nathan from Vacation Rental Suites , MK EXPRESS , AMRAS TRUCKING

October 2017

October 2017

Clock PMS is really user-friendly for managing multiple properties

Ease-of-use

Functionality

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It helped me to do things faster and smoother which allowed me more time to do other tasks.

Pros

The ease of access makes it possible for our employees to quickly learn the features of Clock PMS and start using it effectively.

Cons

Well, there are always things to be improved. But more importantly is that the Clock Software developers listen to the user feedback before planning the next improvements.

Review Source: Capterra
 

Joel from The Moso Vanuatu
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Clock PMS has worked very well for us since the very opening of our island resort.

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We have used Clock PMS since the very opening of our island resort. It has PMS and POS, and, most importantly, doesn't require expensive hardware. Running on solar energy, it is a perfect match for our needs, being able to use it on a rechargeable tablets.

Pros

I am still learning many things about Clock PMS. But Guest portal and its wide range of features has really impressed me. The currency and report options are also very useful in our day-to-day operations.

Review Source: Capterra
 

Kaare from Ribehøj
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Clock PMS is No. 1

Ease-of-use

Functionality

Product Quality

Customer Support

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Without Clock PMS, it would be impossible for us to deliver the services modern hotel and restaurant guests demand! From the great API support, superb backend to a flawless user experience.

Pros

It has great API support. Superb back-end that you can always rely on. Another thing I like very much about Clock PMS is the monthly updates of the system.

Cons

There isn't a single thing that I don't like about Clock PMS! Well, kitchen monitor could be improved.

Review Source: Capterra
 

Kris from Hijo Resorts Davao

September 2017

September 2017

As operations are expanding, using a pen and paper is no longer an option

Ease-of-use

Functionality

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We survived on pen and paper management for a few years. As operations expanded, using a physical pen and paper based system (while affordable) was getting too slow, prone to errors and could not serve our needs.
Clock has streamlined our processes and workflows; not to mention finally having a Property Management System that integrated the different departments. Also, it finally let us integrate our reservations systems and allow us a vastly expanded market via online bookings.

Pros

Clock PMS won our trust with its:
a) Functionality - It has everything we need without the excess bloat
b) Lightweight/Compatibility/Mobility - It can run on any device (no matter the age of the device) which is extremely useful, as our property sprawls over several hectares. It even allows us to check and edit while mobile!
c) Simplicity - Training our staff, even those with no prior experience with a PMS, has been easy!

Cons

As an advice: An improved UI and switching between cross-function menus will be a great addition to the platform.

Review Source: Capterra
 

Fabian from Hotel Jardin

September 2017

September 2017

The software seems in an early stage. A lot of bugs and many things not yet or wrongly implemented.

Ease-of-use

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so far it takes us more time to do our work than before. We hope we can change that in time.

Pros

It has potential. A lot of features and detailed preferences.

Cons

It doesn't seem to be designed with the user in mind. There are many unnecessary clicks, things to fill out, tabs to open, etc. It is not streamlined to be used by a hotel in a productive way.

Review Source: Capterra
 

Zhivko from Central Hotel Sofia

May 2017

May 2017

Clock PMS allows us to take advantage of the latest hospitality technology. Easy & friendly setup.

Ease-of-use

Functionality

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Pros

We wanted a web based solution because it can be accessed easily from anywhere. The Clock PMS has a friendly interface and it can be used on mobile devices. A fully integrated channel manager, automated guest emails, API for connection to external systems, F&B POS.

Cons

Clock PMS works great on any device, saving time and improving customer satisfaction. The team behind are open to ideas for improving the system. There are regular updates and improving the system and usability. Just one thing - it could be an easier process for a suggestion for improvement.

Review Source: Capterra
 

Laurent from GRAND HOTEL BELFRY LOURDES

May 2017

May 2017

Great PMS !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Cloud software can be use everywhere. Good security and flexibility, easy to use. no bugs. Very good technical assistance

Cons

Reports are a little confusing. I would like to have some charts. Housekeeping tools can be improved.

Review Source: Capterra
 

Stephane from Srilankakite

May 2017

May 2017

Easy handling, beautiful interface and various functionalities that are saving us a lot of time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Saving a lot of time, avoiding mistakes, we now have a central system on all the branches of the business.

Pros

Here's why we chose Clock PMS by Clock Software - Attractive interface, easy handling, very complete and powerful.

Cons

We would love to see a stock management for the POS (shop). It is most likely the only thing we are missing.

Review Source: Capterra
 

Alexandra from Lighthouse Golf & Spa Hotel

May 2017

May 2017

Here's how we see Clock PMS by Lighthouse Golf & Spa Hotel

Ease-of-use

Functionality

Product Quality

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Here's why we use Clock PMS - customer friendly, easy to use and nice design.

Pros

We were using installable software and we needed much more, and not just a PMS. We needed a customer friendly online reservations system. And we chose Clock PMS, because of the solution it offers for online booking.Since our start using Clock Software, we are receiving more Online Bookings.

Cons

There's nothing that we do not like about the software. It gave us everything that was promised and more.

Review Source: Capterra
 

Juan from Altura Suites

March 2017

March 2017

My Satisfying experience with Clock PMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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When we were looking for PMS there were couple of problems which needed to be solved. 1. To be robust and 2. to be integrated PMS.
Researching for PMS we found Clock PMS and it looked promising and at a good price.
We started using it and now we a bit more organized.

Pros

There are 3 thinks we love about it and they are:
1. Easy to work with; 2. Nice design; 3. Well programmed, meaning it doesn't crush or downtime.

Review Source: Capterra
 

Zhivko from Central Hotel Sofia

March 2017

March 2017

We stick by Clock

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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We have worked with Clock for about two decades now and when we needed a new management system after the renovation of the hotel we turned to them and their new product without hesitation. Especially since we wanted to focus on guest service and guest engagement is a major feature of Clock PMS. We love the guest friendly interface and the fact that we can keep track of everything from any place, on any device.

Pros

guest friendly, can be used over the mobile, very adaptive management taking into account the property's recommendations

Cons

Improvement suggestions are only accepted through the system, not over the phone or the chat

Review Source: Capterra
 

Paige from Mono Azul Hotel

March 2017

March 2017

Better organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We chose ClockPMS for several reasons: the intuitive interface, the integrations with other systems, and the fact that it helped us organize our work better. It is not the first cloud system we are using, but it is definitely the best so far.

Pros

User friendly, Organized, Integrates well

Review Source: Capterra
 

LAURENT from GRAND HOTEL BELFRY

March 2017

March 2017

The self service portal was the dealmaker

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We wanted a cloud PMS because of the online access they offer. What made us choose Clock PMS was the self service portal where guests can manage their own bookings. The result is more personalized service because now the front office can focus more on the guests. We are very happy with our choice.

Pros

Self service portal, cloud, one stop shopping

Review Source: Capterra
 

Serge from BELVUE Hotel Brussels

March 2017

March 2017

A cloud PMS which keeps growing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We opened in 2015 and Clock PMS is the first hotel management system we use. As the first passive hotel in Brussels, we were looking for an affordable PMS based in the cloud. Clock PMS was our first choice and we have not regretted it.

Pros

CLOUD + CLOUD + CLOUD

Advice to Others

We would like a bit more user friendly channel management.

Review Source: Capterra