All Clock PMS Reviews
1-25 of 84 Reviews
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Kris
Hospitality
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
As operations are expanding, using a pen and paper is no longer an option
We survived on pen and paper management for a few years. As operations expanded, using a physical pen and paper based system (while affordable) was getting too slow, prone to errors and could not serve our needs. Clock has streamlined our processes and workflows; not to mention finally having a Property Management System that integrated the different departments. Also, it finally let us integrate our reservations systems and allow us a vastly expanded market via online bookings.
PROSClock PMS won our trust with its: a) Functionality - It has everything we need without the excess bloat b) Lightweight/Compatibility/Mobility - It can run on any device (no matter the age of the device) which is extremely useful, as our property sprawls over several hectares. It even allows us to check and edit while mobile! c) Simplicity - Training our staff, even those with no prior experience with a PMS, has been easy!
CONSAs an advice: An improved UI and switching between cross-function menus will be a great addition to the platform.
Zhivko
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Clock PMS allows us to take advantage of the latest hospitality technology. Easy & friendly setup.
We wanted a web based solution because it can be accessed easily from anywhere. The Clock PMS has a friendly interface and it can be used on mobile devices. A fully integrated channel manager, automated guest emails, API for connection to external systems, F&B POS.
CONSClock PMS works great on any device, saving time and improving customer satisfaction. The team behind are open to ideas for improving the system. There are regular updates and improving the system and usability. Just one thing - it could be an easier process for a suggestion for improvement.
conrad
Used free trial
OVERALL RATING:
2
EASE OF USE
1
CUSTOMER SUPPORT
4
Reviewed February 2015
Looks pretty good, but slow to update. Good customer service, when you can reach them
I gave it a trial and it looked promising, until I needed to add extra children at a reduced rate. Some of my room hold 6 people, so they wanted me to set up a rate type for each scenario. ie. 2 adults, 1 child, 2 adults, 2 kids, 2 adults 3 kids, 2 adults 4 kids, 3 adults 1 child, 3 adults 2 children...etc. you get the picture. Very cumbersome, then the for each season there was no default, so I had to spend 45 minutes per season updating the extended rates. They use Amazon servers so they say, so uptime and response time should be fairly good, but I found it a bit slow. Might be my net speed tho'. Good price . Bulgarian product so everyone has a strong accent. Support is Europe based so you have to account for the time difference.
Vendor Response
Thank you for your feedback! We admit that Clock PMS was initially developed for traditional high-category hotels rather than for shared-type accommodation properties. Though our rate management system already provides a simple and handy solution that would have solved your problems - the derived rates, based on feedback from you and a few other customers, we are currently working on the closer adaptation of the Clock PMS's functionality to the needs of properties that offer such type of accommodation. We kindly invite you to stay in touch so that we can keep you informed on the new features. Our support team is indeed based in Bulgaria, an emerging IT market chosen for outsourcing by companies like HP or IBM and with good IT specialists that, as you noted, provide excellent service. Finally, as the American market is a top priority for us, we gladly inform you that we have just introduced our new support hours: 2am - 9pm EST and a new North American telephone number.
Replied March 2015
Shawn
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Clock PMS is easy to use and straightforward
Clock PMS is our first property management system. It is really very easy to use and straightforward.
PROSClock PMS has all the necessary integrations, including with the webpage, so that we can manage the daily running of the Inn quickly and efficiently. The interface is simple, and the customer support is great, always available to help implement the program and customize it to our unique situation.
CONSJust as a suggestion - summary invoices, so that they can be sent to customers instead of the multipage detailed ones.
Vendor Response
Mr. McKay, Thank you for your kind words. We value every feedback we receive, as it helps us improve our product and services.
Replied December 2017
James
Management Consulting, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Innovative, Improvement Driven and Customer Centric PMS
- Reduced software and hardware expenses - Market leading features saves time, automates processes and - Customers love the self service portal - Customised extensively to suit our needs
PROS- Ongoing focus on continuous improvement - Constant feature enhancements and refining - Comprehensive customer support - Building a PMS based on best practices and what customers and hoteliers want in the future - Very open to feedback
CONS- Lack of 24/7 customer support (we are based on the other side of the world) - Would like a public product road map (minor concern only)
Bradley
Verified reviewer
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed March 2023
Great Lightweight System
Its easy to put in smaller hotels and do all of the things a bigger more expensive system does.
CONSIts a little clunky and not user friendly in places but does the job.
Derrick
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed April 2015
Simple, intuitive 100% cloud software
You are all aware that the decision to change hotel software is not taken lightly. After careful consideration coupled with the ability to create a "dummy hotel" that gave us the ability test the features we made the decision to operate our hotel with CLOCK PMS. Please consider we are a high volume operation, 76 bedrooms, 100 seater all day restaurant and extensive event facilities for up to 200 guests. Being totally cloud operated CLOCK gives us the ability to operate anywhere that you can get an internet connection. Within the hotel we are able to check guests in on an iPad taking signatures in their rooms, no need to queue at the reception desk. Order food and drinks from an iPhone on our terrace with the check remotely printed to the kitchen. Guests can also check out using their self service portal. From home I can update rates, check reports and monitor sales. I really would recommend CLOCK software as a solution, there are too many features to list, just take a look at their website. One thing is for certain, all the features work, you get a tremendous support if required and we have never looked back. I have just configured a new 32 bedroom hotel we have purchased and transferred all bookings within 3 days, up and running by the end of the week, amazing! Set up costs, 3 coffees and a roast ham sandwich each day, no expensive training fees that software companies demand. I would 100% endorse ClOCK software Derrick Holland General Manager The Grand Hotel Lytham St Annes
Vendor Response
Thank You Derrick and everyone at the Grand Hotel! We are proud and happy to be your hotel and restaurant software provider.
Replied April 2015
Mandy
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
The Clock PMS has turned out to be the perfect choice for us
With our previous PMS solution, it was very difficult to keep all calendars up-to-date and prevent the risk of overbooking. Now Clock PMS with integrated channel manager takes care of all of that. It also generates our receipts which is just great since I'm not on site every day to make them myself.
PROSThe customer support is really superb and fast. The channel manager works great, especially in combination with the rate settings. It's easy to create dependable rates so you don't have to spend an entire day editing each rate separately all the time.
CONSI wish there was a way to set up a reservation request in the system that would hold the rooms so no other guests can book them until we receive a reply whether or not the interested guest wants to rent our rooms or not.
Carolyn
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
What great value hotel software
Easy access from wherever I am based around the world
PROSConfigure to your own requirements, easy to use, easy to train, great invoice presentation, great channel management option, keep in touch with your guests and encourage Tripadvisor reviews. Manage your inventory effectively.
CONSAccounts receivable report is not great, needs to be listed by company and show current, 30 day, 60 day balances.
Calin
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Clock PMS is the right choice
Because we were happy with the Clock Evolution software and choosing Clock's new hotel management cloud solution was the correct move.
PROSThanks to the adoption of Clock PMS with its accessibility, adaptability and flexibility, the process of managing the hotel has been simplified significantly.
CONSIt would really ease our day-to-day operations if the fiscal interface has connections to the local fiscal printers.
Hristo
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Clock PMS rocks
We were using the very good Clock Software's Evo programme and it seemed only natural to take advantage of the next stage of PMS evolution - Clock PMS.
PROSWhat I love most about Clock PMS is its ease of use, the real-time synchronisation of all data across the various distribution channels and last but not least - the incredible guys of the support team behind the stunning PMS
Vendor Response
Thank you for your kind words, Mr. Stoyanov. Kind Regards, Clock Software Team
Replied November 2017
John
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Clock PMS Suite is greater reliability, less staff training, easy inductions and cost savings
We were using a different type of PMS, but it entailed high costs, old-fashioned design. It was overly complicated and not a real cloud platform.
PROSClock PMS Suite has a modern design and easy setup. It is a true cloud-based platform, offering good value and a rich array of features.
CONSJust as advice - a better events module (premade packages, better package billing options, ability to make function sheets, etc.)
Jan
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
Reviewed December 2015
Clock has proven itself as the native cloud-based, full featured solution that we'd been looking for
We're a 50-room, centrally located property in ever popular Bruges, Belgium and for some time already, we had been wanting to take advantage of what the cloud can achieve, things like having a limited (and budget-friendly) IT footprint, being accessible always and everywhere and having a closer electronic tie-in with our client base to strengthen our direct market share. We felt it really didn't make sense that existing hotel software interfaces are often separate and were convinced that we could increase efficiency and profitability with a more modern approach - like the one offered by Clock. As these were areas of concern following an earlier switch to a different cloud solution, we also needed something that was properly responsive - seconds do matter! Clock really have `measured up' and their team has been most supportive. Clock POS too has significantly lightened the workload and our room distribution has noticeably benefitted from the XML-connectivity employed by Clock. We now feel that our operation is properly supported in terms of software, Clock allows us to take advantage of some of the latest in hospitality technology and will likely continue to do so.
Vendor Response
Thank you for sharing your thoughts and for the good words. We will keep on working hard to deliver even more improvements and prove our system the best cloud hotel software on the market.
Replied December 2015
Giovanna
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2019
Clock pms
Clock is a system of the future. Is well integrated with the restaurant and we like it!
CONSDifficult to use and to set up the invoice system and payments for back office. The booking online is not endearing for clients with a nice design. See webhotelier.com they are very well on this.
Joel
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Clock PMS has worked very well for us since the very opening of our island resort.
We have used Clock PMS since the very opening of our island resort. It has PMS and POS, and, most importantly, doesn't require expensive hardware. Running on solar energy, it is a perfect match for our needs, being able to use it on a rechargeable tablets.
PROSI am still learning many things about Clock PMS. But Guest portal and its wide range of features has really impressed me. The currency and report options are also very useful in our day-to-day operations.
Simon
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
Excellent Product
They are quite a progressive company and always looking to accommodate any requests or suggestions for improvements.
PROSVery good value product. Would recommend to any hotel. Product is always improving and the support staff are excellent. Good value compared to some of the other PMS on the market.
CONSIt possibly doesn't have some of the functionality of some of the PMS from some of the larger players.
Anonymous
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
Overall, my business has had a positive experience with Clock PMS. Highly recommend!
Clock PMS is a very user-friendly program. It does not take long for my newer employees to learn the system. Another pro is the constant rolling out of updates.
CONSClock PMS could improve on the ability to search for multiple rooms at the same time and I would like more options for integration.
Gian Franco
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Clock PMS is a full-featured PMS solution at a very competitive price
We began looking for a new hotel management system that could be fully integrated (PMS and Channel Manager) in order to relieve the workload of our front desk agents.
PROSClock PMS has all the features we need (integration, automated emails, revenue reports, etc.) at a very competitive price.
Stuart
Hospitality
Used daily for free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Clock really ticked all the boxes for me
As a relatively new family run business we were looking for a PMS that matches our business model. We found everything we wanted in Clock PMS and we loved its design. It runs on any device and we aren't tied to the office desk anymore.
PROSAutomated emailing. Drag and Drop on the booking chart. Responsive screens work great on any device.
Vendor Response
Dear Stuart, Thank you very much for your kind words. We are really doing our best to stay one step ahead .
Replied March 2017
Paige
Hospitality
Used daily for free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Better organization
We chose ClockPMS for several reasons: the intuitive interface, the integrations with other systems, and the fact that it helped us organize our work better. It is not the first cloud system we are using, but it is definitely the best so far.
PROSUser friendly, Organized, Integrates well
Vendor Response
Cain, Thank you for your kind words. For us, it's pleasure to know that we are doing a great jobs and people appreciate it.
Replied March 2017
Marco
Hospitality
Used daily for free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
A dynamic company that develops constantly the software
We are a new-generation hostel and have been using Clock PMS for a few of years now. Initially we chose it because of the good price management tool and the possibility to connect the PMS with external systems (API). As a result, we now have a faster check-in, which is very important in the hostel business, and better data analysis.
PROSAPI for connections to other systems
Eduardo
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
100% more bookings from booking.com
Before switching to Clock PMS our hotel was using a closed PMS that has no access to the web and required a huge local network infrastructure. We wanted more bookings from abroad and started looking for a web based solution with a channel manager. Clock PMS turned out to be much more than we expected. It has a channel manager, POS, guest emails, etc. and it is web ready. We are extremely happy with our choice because we have increased our bookings through booking.com in 100% in relation to previous year in the same month.
Vendor Response
Thank you, Eduardo! Hearing about your successful growth with the help of Clock PMS is extremely valuable for us. Real-time online distribution, guest engagement and system consolidation are our top priority that we believe are the key for hoteliers to improve revenue and operations.
Replied February 2017
Iannis
Hospitality, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Great software that makes life so much easier
Before selecting Clock PMS we went through several other systems. We found that the staff at Clock PMS very helpful both before we bought the software and also afterwards when setting up and even when we experienced some errors.
CONSWe would have liked to connect to more OTAs for a lower price. Also reporting could be improved such as the city tax.
Aldo
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed April 2015
Awesome software and exceptional customer service
I researched quite a bit before switching the two hotels I manage and migrating away from Micros Opera, after 8 years, $$$.$$$ spent. Result: Clock does more and better, integrates Web reservations and channel manager, the cost is a fraction and the service is even better than Micros' - they are following our necessities also when this means software development, and they do i quick and clean. This is definitely the best SaaS PMS on the market.
Vendor Response
Thank you so much for the good words! It is always nice to see a happy customer and we won't stop our efforts to please all our clients with useful features and excellent service.
Replied April 2015
Didier
Verified reviewer
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2018
First revue before installation finished
to early Very difficult to use without good training and professionnal procedure
PROSFirst : training Second : easy request to change quickly
CONSLocal support and installation Flexibility