Cloudbeds vs RDPWin
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
3.9 / 5
Value for Money
4.1 / 5
3.8 / 5
Customer Support
4.1 / 5
4.1 / 5
Functionality
4.2 / 5
3.9 / 5
Last Review Written
August 20, 2024
December 2, 2021
Pros/Cons
Pros
- It’s easy to handle and very helpful. Customer service it’s the best, they always help you and teach new techniques to improve.
- Best value we have ever seen which means a great help for small business owners like Wilsons Bed and Breakfast.
- Every function along with any changes that need to be made are real time and always correct. The staff is amazing and the fact that I was able to build this PMS in less than four weeks was amazing.
Cons
- Change this, it serves no purpose, but to aggravate the Innkeepers. The accounting end is complicated, no logical process, typical Geek mentality and no common sense.
- I was utterly shocked to see that coming from the Support team as this comes at a high level of risk to the property given that the resort will be held accountable for the confirmation email.
- The Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.
Pros
- RDPWin has been very pleasant, it is a user friendly product- which can improve business performance and with the right time spent with the customer service- can improve efficiency.
- The product is very good, and there is flexibility if you have ideas of your own to improve the product for your own company.
- I liked the way the interface looks, it's very appealing. It's easily navigated and has a pleasant layout.
Cons
- I also hate how not user-friendly it is. It is not an intuitive software.
- No real 24 hr support without fees. Cant even upload a support ticket on the weekends or overnight which is kinda ridiculous.
- We have tried some demo versions of other software but there was always something missing that we got with RDP so we have been sticking with it.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
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Advisor Recommendations
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26 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
