# CMS Hospitality Software Reviews, Demo & Pricing - 2026 > Review of CMS Hospitality Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/hotel-management/cms-hospitality-profile --- [Home](https://www.softwareadvice.com/) / [Hotel Front Desk Software](https://www.softwareadvice.com/hotel-management/front-desk-comparison/) / CMS Hospitality Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # CMS Hospitality 2026: Benefits, Features & Pricing Wondering if CMS Hospitality is right for your organization? Our Hotel Front Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview CMS Hospitality 3.0 [(6)](https://www.softwareadvice.com/hotel-management/cms-hospitality-profile/#reviews) Pricing Starting at A$155.00 per month ### About CMS Hospitality CMS Hospitality is a cloud-based solution that helps businesses automate booking and billing processes for hotels, hostels, apartments, resorts and group conferences. Key features include customer support, yield management and trust accounting. Designed for businesses of all sizes, CMS Hospitality property management system allows users to manage room blocking charts, rate configurations, housekeeping, attendant assignment and accounts receivables. It comes with a centralized reservation system, which enables property operators to handle multiple asset databases, staff statuses, guest profiles, client history, market segments, booking sources and more. Additionally, the tool provides a front-end touchscreen point of sale (POS) for restaurants, cafes, bars, retail outlets and coffee shops. CMS Hospitality offers lets users streamline communication with clients through automated emails or SMS. It is available on a monthly subscription and support is extended via documentation and email. Wondering if CMS Hospitality is right for your organization? Our Hotel Front Desk Software selection experts can help you in 15 minutes or less. ## CMS Hospitality User Interface ## Popular CMS Hospitality Alternatives Main Product CMS Hospitality 3.0 [(6)](https://www.softwareadvice.com/hotel-management/cms-hospitality-profile/#reviews) Ratings Breakdown - 2.83Ease of use - 3.60Value for money - 3.40Customer support - 3.60Functionality Pricing Starting at A$155.00 per month Get Price Alternative Product [Guesty](https://www.softwareadvice.com/hotel-management/guesty-profile/) 4.4 [(477)](https://www.softwareadvice.com/hotel-management/guesty-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.16Value for money - 4.25Customer support - 4.38Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/) 4.3 [(342)](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.07Value for money - 4.05Customer support - 4.14Functionality Pricing Available upon request Get Price Alternative Product [eZee Absolute](https://www.softwareadvice.com/hotel-management/ezee-absolute-profile/) 4.6 [(405)](https://www.softwareadvice.com/hotel-management/ezee-absolute-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.61Value for money - 4.72Customer support - 4.57Functionality Pricing Starting at $23.86 per month Get Price Alternative Product [Hotelogix](https://www.softwareadvice.com/hotel-management/hotelogix-profile/) 4.4 [(251)](https://www.softwareadvice.com/hotel-management/hotelogix-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.39Value for money - 4.50Customer support - 4.27Functionality Pricing Starting at $3.99 per month Get Price Alternative Product [Stayflexi](https://www.softwareadvice.com/hotel-management/stayflexi-profile/) 4.7 [(163)](https://www.softwareadvice.com/hotel-management/stayflexi-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.65Value for money - 4.78Customer support - 4.50Functionality Pricing Starting at $40.00 per month Get Price ## CMS Hospitality Pricing and Plans Starting price: A$155.00 per month Free Trial Free Version Basic A$155.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CMS Hospitality Features - Features of CMS Hospitality Accounting Built-in Accounting Catering Management Front Desk Management GDS/OTA Integration Guest Experience Management Housekeeping Management Inventory Management Maintenance Management Multi-Property Online Booking Point of Sale (POS) Rate Management Reporting/Analytics Reservations Management Single Property Spa/Activity Management ## CMS Hospitality User Reviews Overall Rating 3.0 Ratings Breakdown 5 33% 4 17% 3 0% 2 17% 1 33% Secondary Ratings Ease of Use 2.8 Value for money 3.6 Customer support 3.4 Functionality 3.6 Have you used CMS Hospitality and would like to share your experience with others? AA Aarti A. Verified reviewer Higher Education 51-200 employees Used daily for less than 12 months Review source Reviewed April 2023 CMS Only 5 All registrations & data maintenance is done at CMS. Its an Excellent experience so far. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is really impactful, easy to use & have easy process of integration. Cons: Everything is convenient & no changes required Read More HH HARRY H. Hospitality 51-200 employees Used daily for more than 2 years Review source Reviewed March 2017 Happy Customer 5 I have been using CMS since 2000 and very happy with software. We have upgraded each time and are in the cloud and itergrated with Siteminder for direct bookings into cms. We also use C & B Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use and the constant upgrades. Support is great also Cons: no negatives. If I have an issue it is quickly resolved Vendor Response Dear Harry Thank you for your review, we have enjoyed working with you for the last 18 years and appreciate your positive feedback. Kind Regards CMS Hospitality Management Team Replied March 2018 Read More Spencer B. Verified reviewer Used daily for less than 2 years Review source Reviewed January 2018 Nothing short of terrible. CMS / Guest Centrix is the worst PMS I have come across. 2 There is nothing positive about CMS / Guest Centrix that I can write about objectively. Our experinece with CMS over a period of 19 month has been nothing short of distressing and has cost our business $$$$. We have finally found a suitable software and migrated. Ratings Breakdown 2 Ease of use 2 Value for money 1 Customer support 3 Functionality Cons: User interface is outdated and hard to use. Integration with other software is very limited and extremely expensive and time consuming as CMS charges excessively for any integration and do nothing in less than 3 months. Support is very poor as is training. Updates are almost non existent and not automated requiring system shutdown during core business hours. They have very poor relationships within the industry and make little effrot to maintain relationship with existing customers. Unfortunately I cannot write anything positive about CMS and I am very pleased that we have finally migrated from this platform at great cost, effort and inconvenience to our hotels. I would be pleased to provide objective feedback if needed if anyone is looking to subscribe to Guest Centrix / CMS. You may want to do yourself and your company a big favour short term and long term by avoiding CMS totally and not fall for their fake sales pitches. Vendor Response Hi Spencer Whilst it is disappointing that the review you have given CMS is negative and I don't agree with many of your comments, I'd like to thank you for taking the time to provide this feedback. Replied March 2018 Read More RB Russell B. Verified reviewer Hospitality 51-200 employees Used weekly for more than 2 years Review source Reviewed March 2017 I'm a fan of Guest Centrix and the support team 4 Guest Centrix does and excellent job of bridging the gap between Trust Accounting and a solid Property Management by providing a fully integrated solution with the features and functionality one would expect from both solutions. Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Fully Integrated Cons: User interface needs an overhaul - this is coming in the web version I understand Vendor Response Hi Russell Many thanks for your review , we look forward to delivering continued great product and service to Imagine Hotels & Resorts, especially with the forthcoming release of our new web based products. Roy McCullagh, General Manager, GuestCentrix Replied March 2017 Read More PS Paul S. Used unspecified for unspecified Review source Reviewed November 2015 Dont waste your time nor money with CMS Hospitality 1 after building a new hotel in Sydney the biggest mistake I made was going with CMS hospitality. The system is not what the great sales person made it out to be! PAYING for support. Takes days to get back to you followed by sorry that was in your training you should already know that. They offer free training when you complain but when time to booking they renege on this! A great company is a leadership from the top which in this case the leader is disrespectful and not willing to assist with their client's requirements, I have the emails to prove it. Trust me STAY AWAY! I learned the hard way after $$$$ and endless complaints from my staff. Feel free to contact me for any advice, I won't turn you away like CMS will. Ratings Breakdown 1 Ease of use 1 Customer support Vendor Response Dear Paul, It was great to meet you recently again and discuss these issues in person. I appreciate your time and regret that you were less than satisfied with our service. We operate in over 25 countries with a lot of very satisfied customers but let ourselves down on this occasion. As you agreed when we met there were some challenges on both sides with this deal. I do not wish to comment on the points you raised but would like to thank you for giving us the opportunity in the first place and I wish you and your family all the very best with your expansion plans. I highly recommend your beautiful venue to everyone. Regards, Roy McCullagh, CMS Hospitality / GuestCentrix Replied November 2016 Read More LJ Lissette J. Verified reviewer Hospitality 11-50 employees Used daily for less than 6 months Review source Reviewed May 2019 Switching to this PMS system has been the worst decision my company has made. 1 I dread this system! Ratings Breakdown 1 Ease of use 1 Value for money 1 Functionality Pros: I didn't like anything about this system. Cons: It's very slow, too many steps for something that should be easy and practical. Read More Showing 1 - 6 of 6 Reviews ## Other Top Recommended Hotel Front Desk Software [WebRezPro](https://www.softwareadvice.com/hotel-management/webrezpro-profile/) **4.6** (217) Recently recommended **22** times [Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/) **4.3** (342) Recently recommended **16** times [Mews](https://www.softwareadvice.com/hotel-management/mews-commander-profile/) **4.6** (59) Recently recommended **15** times [roommaster](https://www.softwareadvice.com/hotel-management/roommaster-profile/) **4.3** (129) Recently recommended **11** times Stuck Between Options? Our experts can help you compare CMS Hospitality with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice