All Ratality Reviews
1-21 of 21 Reviews
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Kummarie
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2021
BEST INVESTMENT
Having used other software company for almost 10 years the move to Ratality was the best choice we as a company made ,I as an in-house trainer felt we have made the best possible change ,downtimes were very minimum ,which was an additional bonus .
PROSThe user friendliness make it easy for almost any one to maneuver through the system ,the numerous quick and easy ways to download reports is exceptional awesome ,the option to customize your system is an great advantage
CONSwe were a test programmer so i cant say there was anything not to like as almost every that the software claimed to deliver was impressionable.
Irene
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
User Friendly
Manual Labour.
PROSIt was easy to use the system and saved me a lot of time in doing all the quotes. It saved a lot of manual work and paper. To be able to just print out the required documents instead of writing everything out. Most of our days are spend on doing quotes and Ratality makes this so much easier. It saves time.
CONSTo search for existing bookings or quotes, if you don't have a reference number. The other issues are not really worth mentioning as some of the process has been halted with Covid. The scheduling and accounting systems.
Reasons for switching to Ratality
Coach Manager became too expensive, and even though the accounting system was excellent the quoting required a lot of manual work, which takes time.
Madoda
Leisure, Travel & Tourism, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2021
Ratality Review
It make scheduling of drivers simplified and route allocation easier.
PROSI mostly use Operation Manager and found user friend and easy to learn
CONSDriver hours allocation are no relevant and some features are not functional so it is difficult to rely on them.
Reasons for switching to Ratality
It was decided by top management
Nhlanhla
Translation and Localization, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Optimization
Price Optimization Best loyalty programs Accessibility to the system on any smartphone Security
PROSVery easy to use. its one of the money user-friendly platform I have ever used in the pasted 7 years in the intercity industry. It actual provided use with the opportunity to maximize our pricing in the market and ability to forecast future sales and trades in advance.
CONSLinking sales to our depositor, it wasn't something they where dealing with but integrated the system to our business rules. I am very satisficed with how they try their utmost best to always meet their clients needs.
Reasons for switching to Ratality
We need something that will assist us maximize our sales and had automated fare increase.
Koos
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
The ultimate revenue management system
Revenue performance is real-time, in the bus industry it is required to make system changes at any moment to address operational challenges.
PROSeasy to use, fast and stable, cover all aspects of the passenger ticket sales environment.
CONSNothing that I can think off that I did not like.
Reason for choosing Ratality
Ratality was able to develop the system around our needs and requirements.
Reasons for switching to Ratality
BussPro was very limited in functionality and outdated, Ratality constantly update to keep up with the changing world.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2021
Ratality Software
The sales channel is impactful to sales agents and managers as they are able to check their sales without a hassle. The integration was easy to implement.
CONSI feel that the product could be upgraded to a more user friendly system and that can be less difficult to navigate. Some reports on the system are inaccuracies due to duplicates and they cannot be deleted easily. Some employees found the system very difficult to use.
Vendor Response
Dear Reviewer. Thank you for your review. Can you please get in contact with us so that we can set up additional training sessions in the areas you are struggling with.
Replied September 2021
Wynand
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Eldo Coaches
Extremely satisfied.
PROSUser friendliness. Quick response. Extremely secure. Fully equipped with training manuals. Fully customizable.
CONSLicense fee expensive. Requires Windows 7 and up.
Reason for choosing Ratality
Ratality catered for all our requirements. Team had extensive experience in the bus industry
Reasons for switching to Ratality
Previous software was unstable and could no longer accommodate the growth requirement.
Avenant
Hospitality, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Review from an Integrated Partner
Ratality is an amazing company and a pleasure to deal with.
PROSAs an integrated business partner we loved how Ratality complimented our suite of products to offer an even more suitable and effective solution by adding their loyalty platform with a built in CRM as well as rate and revenue management. Although integration is only to the hotel & hospitality sector, Ratality also offer a Bus, Coach and Charter solution as well as a Car Rental software solution.
CONSIn terms of loyalty and rewards, Ratality is the leader in it's field providing a complete solution. Their built in CRM and rate and revenue management modules makes this product to next level and make them the leaders in their respective field.
Elmie
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2022
Ratality software
The staff is extremely helpful and willing to assist with continued training and updates.
PROSWe have access to reporting and managing content online.
CONSThe product features does not lack anything at this point in time.
Jeremy
Professional Training & Coaching, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Ratality Software
Excellent support and communication from Ratality. I cannot fault them.
PROSAn amazing array of products that makes running my business and supporting clients businesses so much more effective. User friendly and easy to navigate. Highly recommend it. The algorithms does the work for you and no more guessing.
CONSI cannot think of anything at this point in time since i have been using the systems.
Reason for choosing Ratality
The support and customer service from [SENSITIVE CONTENT HIDDEN] was and is unbelievable.
Reasons for switching to Ratality
Better service and product from Ratality
Ronnie
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Ratality Review
Our overall experience with Ratality has been great, from the use of the product to support received Ratality has been exceptional. The most important benefit we have realized is the full control we have over our business when using Ratality.
PROSThe most impactful features are the operational dashboard, trip operation scheduler, dynamic pricing, customers having the option to retrieve all their booking details via the booking portal, and the built-in CMS. The product is extremely easy to use and integration with our existing business was very easy.
CONSThere are currently no missing features, nothing is difficult to use and integration was not difficult.
Reason for choosing Ratality
From our first contact made with Ratality, Ratality not only provided us with great feedback to our questions but also took the time to understand the business and what the business needs are.
Reasons for switching to Ratality
Company closed down.
Ntsako
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
A very good product
They have good customer service and attend to queries promptly
PROSUser friendly and available on mobile meaning I can work from anywhere at anytime. Intergration was quick
CONSWe do have some missing features that I believe they are working on providing as some need new development
Godfrey
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Brilliant Software
The benefit about this product is that people know that they are getting something from us as a Hotel.
PROSThis software is easy to us, and the integration was very simple and easy.
CONSThe features are actually easy to understand and easy to use.
Gareth
Hospitality, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Easy to use software
User Friendly. Great Support. Will definitely recommend.
PROSVery easy to use software, easily integrated with our PMS system at the time. Great Functionality and the reporting was great and to the point. Support was awesome and came back with help within 2 - 24 hours. Always helpful.
CONSNothing. The support and everything was great. I cannot fault the product.
Reason for choosing Ratality
Pricing was right and they had the personal touch we were looking for.
Alet
Information Technology and Services, 11-50 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Ratality
Providing mutual clients with rewards/loyalty capabilities without having to handle the membership and points repositories in-house.
PROSRich in features including redemption and discount calculations.
CONSInitial development was far more resource intensive than most other systems of this sort that I've done integration with.
Natalie
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Amazing Software
Amazing team to work with, the support team is out of this world.
PROSEasy to use Informative reporting Rate Optimisation
CONSThere is nothing that I dont like about the product
Charles
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Easy to use
Great team to work with, provide invaluable advice and support
PROSThe operations module is invaluable, I am able to have an easy overview of my fleet at all times.
CONSNothing I am very happy with software and would not use anything else.
Liesel
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great team & support
Happy & will recommend
PROSSupport is fantastic, reporting is easy & implementation was streamlined
CONSIt was really simple & user friendly, really didnt have many issues, even with the mapping & integration to our new website
Elandi
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Ratality Review
Very good support and communication. Excellent programme
PROSCloud base Integration with other programs User friendly
CONSNothing at this stage. We are very happy with everything
JOCLYN
Retail, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2021
Extremely Efficient
Superb
PROSEasy for all staff to access, no complaints what so ever
CONSI did not find any issues at all, so i cannot comment here, as we are happy
Reason for choosing Ratality
Great Reviews
Sean
Information Technology and Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Review
Good
PROSEasy to use and great software with friendly customer service
CONSI dont really have any cons. Working good