Elina Software


 

Elina is a cloud-based property management solution that offers reservation management, housekeeping, guest-relationship management, revenue management and marketing features within a suite. It caters to small and midsize vacation rentals, serviced apartments, hotels, resorts and bed and breakfasts.

Elina’s property management feature allows users to view their property portfolios, as well as individual and group properties. It helps users categorize properties, edit information and manage pictures. The housekeeping module allows users to schedule maintenance tasks and generate reports. The software also helps to manage ledgers, create invoices, set up payment rules, generate accounting reports and forecast sales.

The booking engine helps users manage online and mobile bookings, guest interactions, room-availability checking and payment processing. The software offers email marketing, role-based access, reminders and to-do lists. Integrations include payment gateways, accounting software and point-of-sale applications such as PayPal, Xero, Stripe, Wirecard, Exact and Sage Pay.

 

Elina - Dashboard
 
  • Elina - Dashboard
    Dashboard
  • Elina - Occupancy calendar
    Occupancy calendar
  • Elina - Booking details
    Booking details
Supported Operating System(s):
Web browser (OS agnostic)

35 Reviews of Elina

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

karl from Hotel El Ladron de Agua, Granada. Spain
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

A Hospitality PMS that ticks all the boxes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have worked with other PMS products in our hotels the past - (some of them from name brands) - but Elina is so much better and at a very competitive price.
Their "hands on" management style and excellent customer service is very reassuring for us as owners, and for our staff.

Pros

As owners we like to be able to monitor the business, day to day. Elina gives us lots of options to accomplish just that. Elina is reliable and the staff love the functionallity and efficiency. We have had the software in our hotel for 5 years now, and never experienced a problem.

Cons

Over the years we have requested that Elina added some features that we felt were missing, and this was promptly done and is now an integral part of the software. A good PMS is never "static", but needs to be in constant development in partnership with the users to keep up with the ever changing market.

Review Source
 
 
 
Showing 1-20 of 34

Fiona from Ellingham Self-Catering Cottages

July 2018

July 2018

Product is everything I needed and more. Great support team. I'm a really happy customer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Pros

My self-catering complex has 12 cottages available for holidays & for short-term rentals, so was needing a system to cope with stays between 2 days - 3+mths. After much research, I selected Elina and couldn't be more pleased. Elina, together with a new website, has increased my booking and we are now operating at over 95% occupancy April - October and 90% occupancy annually. The best features for me are -

- Automatic collection of (2-stage) payments. I now rarely have to get involved with this process.
- Ability to specify arrival/depart days, min/max length of stay (my standard set-up), & then open up a cottage for e.g. a much shorter-stay, or a `non-standard arrival day, to fill any gaps.
- Integration with Staah, so a 2 way integration with many appropriate OTAs
- Slick customer-facing booking-engine gives a clear booking process. Branded to look like my own website, including URL (with SSL certification).
- Very flexible & easy to use promotions tool.
- `Guest Lounge is also a great feature and should be a real USP, as many providers don't offer this. Has contributed to making compliance with GDPR easy, as guests can view their personal data held.
- Continually upgrading & revitalising system, which is very reassuring.
- Customer service I know it has been said in previous reviews, the support has been fantastic. Good (although could be better) user guides and how-to videos also.

Cons

- Would be good to have a mobile-responsive system, so that working off-site on an iPad, or iPhone is easier.
- The back-end property management system is looking a little dated and therefore doesn't reflect/promote the quality of the excellent functionality
- Lots of clicking between screens when making a reservation manually
- Marketing tool is not as swish as it could be.

As I understand it, there are plans to improve all/most of the above though, which would be great.

Review Source: Capterra
 

Robert from Brera Serviced Apartments
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Elina PMS is the best PMS system for serviced apartments I came across through out my entire career.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
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Value for Money
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Support

This software is the perfect match for all serviced apartment, extended stay or holiday rental providers. You can work absolutely retroactive. Full integration of a channel manager possible.
Developement on demand negotiable. You can get your website hosted and designed by the same company as well as a brand new IBE

Pros

-100% retroactively usable
-super fast support team
-easy to manage and administrate
-own IBE directly from the same company
frequently requested feature will be developed with out any fees for the customer

Cons

I really can't see any cons here...
okay some small details but this is only because of my personal preferences and habits

Review Source: Capterra
 


June 2018

June 2018

The product is ok, but is complicated to use and with rigid limitations. Customer service, forget it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

This suite aims to offer you a comprehensive package, an all in one solution for your hotel needs.
They offer a lot of features and if you consider how many they are and how costly they can be if you purchase them separately one by one, the price is not even bad.
They make constant improvements and they keep everything in order. being an old time customer, however, over the years I have witnessed many slow downs and server issues that took time to resolve.
When they embark in a major improvement, that can also affect your productivity, because things do not go always well at the first take
If all the functionalities that they offer worked as promised, this suite would be a great tool, however it is more likely that they will not go beyond a certain level of efficiency, because they are too many, too difficult to work together at a deep level, and subject to continuous change from market innovations
It would be betterif your expectations are limited, if you have a small property with simple routines to manage, a simple calendar, rates that don't change too high or low, promotions that don't promote too much, etc.
They also have a small website development agency that is managed with taste, and that i have appreciated even more than the booking engine itself.

Cons

The software has its pros and cons as I have already said, you can get the pros without taking the cons onboard.
What I find was really bad is customer service.
I don't complain too often, but the last time I did - and I believe it was for a right reason - they eventually deleted the ticket itself and dropped it
I am learning the hard way, that software developers really don't have any knowledge of customer care; they just sit on their chair all day with their nose on the keyboard and in the end you have to accept what they give you.
First thing, ,if for any reason you don't like what you get, it is entirely your problem. They don't seem to care,
Well, in spite of 8 years I am happy to have found the strenght to move to a different provider. it took me a big effort, but I am very happy to have done it

Review Source: Capterra
 

Suzanne from Short Let Space Ltd

December 2017

December 2017

Elina is one of our two main booking systems.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

Speaking as an accountant who uses the system for reporting purposes:
On the whole it is easy to use
Reports can be exported to Excel
Customer service team is responsive and helpful

Cons

Speaking as an accountant who uses the system for reporting purposes:
I think the weakest part of the system is the debtor reporting. I am told that this is being addressed and look forward to seeing the changes.

Review Source: Capterra
 


December 2017

December 2017

Great software, awesome team, no crashes, relatively frequent updates

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very detailed reporting functionality, 2 month occupancy calendar view, "staff lounge" overview

Cons

Takes a few days to get used to but once you do you'll see that it has great functionality and is actually not that difficult to use

Review Source: Capterra
 

Anand from Club Living Limited
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

All-round excellent PMS with great support from the Elina Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Too many to mention.

Pros

- this is a fully integrated software - PMS - linking to various different channel managers, payment gateways.
- good booking engine
- mostly everything is can be automated
- very good support team - both through email and phone
- support team know the industry well and provide not just technical support - but real value-add to your business

Cons

Nothing significant. On rare occasions response from support can be a bit delayed when they are busy.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: September 2017

September 2017

 

Anand - thanks and it's a plasure working with you and the team at Club Living

 

Christiane from Brera Serviced Apartments

August 2017

August 2017

I overall enjoy working with Elina primarily on the reporting site (Sales & Marketing)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Elina is a system easy to use. Eventhough you need to familiarize yourself with the different functionalities once this is done you can use it on a simple way for your day-to-day job. Also being part of the system development is exciting - the support team is always open for ideas.

Cons

Working in a structured Serviced Apartment Business I am still missing certain reports and functions but am aware that the system is still developing.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: August 2017

August 2017

 

Christiane - thank you for making time to review elina. We always appreciate the ideas and input from Brera.

 

Ann from Tucking Mill Self Catering

August 2017

August 2017

A very expensive, detrimental experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Decision to go back to previous Channel minder/front desk operator

Pros

Liked the support staff....but they were often out of their depth. They tried hard with their training but it was not transparent and very convoluted.

Cons

Did not suit a small business using multiple OTAs. Double bookings were a frequent feature, pricing was difficult to change, inputting bookings manually took 8 steps .....lost a lot of business as staff entirely diverted to problem solving

Review Source: Capterra
 

Reuben from Eden Mansion
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great value for money software that provides a robust booking system and OTA management solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

A booking engine solution that cut out the need to constantly update OTA websites. An easy to navigate platform that empowers the user to take full control of their bookings.

Pros

Elina certainly saves time when it comes to updating rates and availability. There are many features that give you full control of your bookings and the platform is easy to navigate. There are many tutorial videos that are very informative. The support team is very helpful and always there to lend a helping hand.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: August 2017

August 2017

 

Thank you Reuben for reviewing elina

 

Carly from Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

An efficient system with excellent support from the team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

The Elina software allows me to run my business smarter, saving money on administration staff, saving time on manual processes and automates our banking and charging processes.

Pros

It becomes a central place for all our guest information. We know all our bookings, guest details and invoicing are to hand. When I took time out to review how time we were spending on manual processes, I realised that using Elina, which can do these tasks for us would save a lot of time. Automation has become a priority so we can free up to spend on growing our business.

Cons

Because it is a large shift from not using any software to selecting a dedicated serviced apartment product like Elina, the most challenging element was committing the time to manage the change process. This has been made easier by the help and support of the Elina team. We changed to Sagepay payment gateway to work with Elina. It would have been great if Worldpay was integrated.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: August 2017

August 2017

 

Carly - thank you for making time to review Elina. We really appreciate your kind feedback.

 

Natalie from Residential Estates Ltd

August 2017

August 2017

It has made my job a little less stressful everyday

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software has enabled me to do every aspect of my job in one piece of software, I was previously having to do it over 3 different pieces of software. We have invested in this as a long term plan and will eventually use every aspect to its full potential.

Cons

I struggled to get my head around the whole thing at first but that was only because it was something we have never used before.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: August 2017

August 2017

 

Natalie, thank you so uch for reviewing us. Pleased to hear that elina has helped make the day to day easier.

 

Richard from The Club Company

March 2017

March 2017

Hotel System Made Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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We were looking for a web based hotel system that we could integrate into our existing system. Elina ticked all the boxes and could manage the areas of that side of the business. Easy to use for the staff and with a nice booking portal for our guests. The marketing side of the product is strong and the guest lounge is also a great feature.
The product is also being developed so more cool features are coming.
Finally the support is excellent - more than just a helpdesk, they are a partner for your hotel business.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: March 2017

March 2017

 

Richard - thanks for the super review and making time to review us. Highly appreciated!

 

Emma from Glenmorangie Company

March 2017

March 2017

In Praise of Elina...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Hello there,
Just a few words in praise of Elina.
In a world where everyone is quick to put down I would just like to big up, the staff of Elina for dealing with all my problems ( and there has been a few !!) over the years. Not being that savvy with new technology the staff of Elina have been incredibly patience and understanding, and quick to help. I have no hesitation in recommending this Company.

Review Source: Capterra
 

Simon from Living Suites

March 2017

March 2017

Automated business processes and oustanding support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being an apart hotel without a 24-hour front office, business process automation is key. Elina PMS has helped us to achieve the desired automation saving up to 30 work hours per month.

Furthermore, I have worked with a range of Property Management Systems, and the support at Elina is the best I have come across. The online training section features a lot of helpful articles and videos, and the onsite training we received from Siggi was outstanding. The concierge team responds within the same day, and their support is highly qualified.

Elina also integrates well with best-of-breed partners such as channel managers, payment gateways and Snapshot, a specialized business analytics tool.

I can highly recommend Elina PMS to other apartment hotels or serviced apartments.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: March 2017

March 2017

 

Thanks Simon. Kind words and fantastic to hear elina is working so well for serviced apartments and aparthotels.

 

Mike from Approved Serviced Apartments
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

A PMS That Delivers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

We have been using Elina for 3 months now and it has helped us scale up and double our apartment portfolio from 6 to 12.

Elina has enabled us to systemise many parts of our business including Check in management, housekeeping management, guest payment and rate adjusting with ease.

We have found the system very easy to navigate around and is supported by easy to follow training videos. If the videos fail the Elina Concierge service is outstanding. Email support response is usually within the same day and any bugs or issues are resolved in a very timely manner.

We had tried and tested some other PMS's, nothing has come close to this for our current and future requirements.

We highly recommend Elina, save yourself time, there's no need to shop around. Elina does it all!

Pros

Easy to navigate, looks great and has comprehensive functionality.

Cons

We're still not using it to it's full potential. Also the marketing suite does not deliver our requirements.

Advice to Others

Easier API integration solutions at a sensible cost. An example of this is I have been quoted £350 to integrate Xero....Generally, these are copy and paste exercises (if it's not bespoke) that I struggle to understand the price justification.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: February 2017

February 2017

 

Hi Mike - thanks for your review of Elina. We appreciate the kind words and take the feedback on integrations and costing on board. Something we are working on currently

 

Lefteris from crete villa holidays

January 2017

January 2017

a Very useful tool for my hotel business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

It is a very useful tool for my business, easy to use and if we need help only a phone call away everyday anytime !

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: January 2017

January 2017

 

Thanks Lefteris - kind words. Glad to know we are always contactable for you as well :-)

 

Sonya from Cotels Serviced Apartments
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Awesome System and Excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The System is user friendly and no question on the systems functionally is ever too much for the Elina Cares team to help and guide you with, Would highly recommend the system and the Team, Thanks

Pros

Ease of use

Cons

Sometime when you do find an issues it's in the next update of the software.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: February 2017

February 2017

 

Thanks Sonia - nice to know you feel Elina is user friendly and yes we have some great updates coming in 2017!

 

EMMANUEL from ZenBreak
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great Multi Property Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

After trying some other Property Management Software we came across Elina. This is one of the best multi-Property management software on the market. It totally changed our lives and we were finally able to manage our own properties stress free. The software is easy to use, offers channel manager synchronisation along with the payment gateway and accounting software.
Siggi & Jeff have been a great source of help and information and are always willing to take time to help and explain. They are passionate about what they do and are constantly improving the features to make the software better and to cater for the evolving market.
We also got a brand new website built by Vestibule Solutions which is also another branch of Elina.
Matteo and his team did an excellent job custom designing our website.

Pros

Work flow - offers a well designed booking engine
connectivity with Channel Manager
Elina Concierge Team - Great customer support and constantly adding new improvements
Good value for money

Cons

None

Review Source: Capterra
 

Baiju from Mondo Living Holiday Homes LLC

November 2016

November 2016

Elina: Excellent value to our holiday homes operations!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

Mondo Hospitality team is pleased to work with the Elina team. Elina has streamlined the guest bookings and eased our check-in / check-out process. Coupled with a third party booking engine, we have been able to integrate Elina with our OTA partners for a real time bookings update. The Elina team provide excellent support, any issues / concerns are either addressed immediately or are taken up for consideration (in case we are asking for any reporting structure changes etc.).
Overall, an excellent partner to have on board.

Review Source: Capterra
 

Craig from Dale Lodge Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Best Move in Technology we ever made!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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What can I say, in the digital revolution there are so many companies offering the next best thing in property management systems that it can become a headache choosing the right software for you. All I can say is with Elina - there is no more blurred vision, the software offers exactly what we require, tailored to our needs, providing us with the best information about our guests and allowing us to be in touch with them via their incredible marketing platform before they stay with us, during and afterwards. We have been using the system for over 2 years now and can honestly say that their service is second to none, providing a great concierge service both via email and over the telephone, we couldn't ask for anything more Elina & the team really are our skilled partners in the digital age of hospitality, thank you all

Pros

Evrything, the ease of use, clever marketing, pricing platforms that work, this system really works for trying to take some % back off the OTA's

Cons

the fact that we didn't go ahead sooner.

Review Source: Capterra