Home

/

Reservations Software

/

eviivo vs Jurny

eviivo vs Jurny

Get Price Quote
Get Price Quote

Add to Compare

Overall Rating
4.1 (391)
4.5 (36)
Ease-of-Use
4 / 5
4.4 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.1 / 5
4.6 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
September 29, 2024
October 23, 2024
Pros/Cons
  • Pros

  • Their great platform - and excellent eviivo workers - Like superior eviivo workers [sensitive content hidden.
  • I am now very satisfied with it and enjoy using it. Whenever I am stumped on how to do something, there is always someone on the help desk that sets me straight.
  • Being very new to this type of software, we were very pleased with how easily we picked it up, with the help of their excellent customer service team.
  • Cons

  • So much so that we are no longer with Expedia. Expedia repeatedly blamed eviivo and eviivo blamed Expedia.
  • Then, wrong rates were posted for a period, and until a correction could be made, we lost another $450.
  • I complained but NO ONE ever replied to my emails. They pretend listening to you, when you phone their.
Read all user reviews
  • Pros

  • Great Interface and very easy to use. The support staff is second to none and really helps my business be successful.
  • I just started using Jurny and so far so good, I like the idea of having all the tools I need in one place. The onboarding team has been amazing and the platform has been very easy to use.
  • One of the things I love most about Jurny is their AI virtual assistant for guest communication. It's like having a personal assistant that can help you handle all the back-and-forth with guests.
  • Cons

  • And the customer service is subpar. Also the integretion with the OTA is terrible I have to rewrite and acommodate property description in all of them because of syncing errors or bad code.
  • KB is horrible with vague video guides with no audio, articles poorly written.
  • Since they offered a discount if I pay the full year all at once, I pay for the full year for all three (My biggest mistake) that's how invested I was in this software.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Explore product images
Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

FrontRunners

2024

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

3 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos