About eZee Absolute

eZee Absolute from eZee Technosys is a cloud-based solution designed to help hotels of different sizes and types in handling their day-to-day operations. The solution has a property management system with multi-property support, allowing hoteliers to manage the reservations and online distribution of various properties using a single login. eZee Absolute can be used by accommodation providers like independent hotels, serviced apartments, hostels, chain of hotels, resorts, bed and breakfast and guesthouses.

eZee Absolute provides features like front office operations, guest self-service, group management, profile management, rate and revenue management, yield management, housekeeping, analytics and reporting, hotel PMS app and more.

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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000, Windows 8

257 Reviews of eZee Absolute

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(170)

170

4 stars

(68)

68

3 stars

(13)

13

2 stars

(4)

4

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 257 results

September 2020

User Profile Picture

Shaharuzzaman from Hotel Sarina Ltd.

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Great Experience with eZee Absolute

Pros

I familiar with eZee Absolute from my last organization. I liked most of this PMS features, such as - Revenue Management System, OTA Management, Booking engine, Reporting system, Sales & Reservation module. Being a sales man I always prefer easy and smooth operating system, which is totally providing by eZee Absolute. specially I would like to share one thing about eZee Absolute supporting team - they are very much smart and supportive. If I found any kind of difficulties, I can find out myself through YouTube tutorial. On YouTube lots of tutorial available. eZee Absolute PMS is fully internet based PMS, that's way i can always use this PMS from my laptop or mobile from Outside of property.

Cons

eZee Absolute is little bit slow due to fully internet based PMS. Sometime i found myself waiting for Hi Speed connection for access eZee Absolute. They should think about alternative way like desktop based.

Response from eZee Technosys

Replied September 2020

Hi Shaharuzzaman, Thank you for your detailed review. We're glad to know that you find eZee Absolute easy to use and it's meeting your expectations. Addressing your cons, we will surely share this to the concerned team. At eZee, we're always trying to enhance our products and improve the user experience. And we assure you that with time, you will not face any such issues; and have a seamless experience with us. If you'd like to share any more suggestions, please drop an email on cm@ezeetechnosys.com. Regards, Team eZee.

November 2020

Manish from Amara Hotels and Resorts Pvt Ltd

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Spend little Save unlimited

It helped in expansion a lot, Using technology is not a task, but adopting the technology is difficult, we are still not been able to adopt its 100% of the features, it offers a lot more what we actually use internally.

Pros

The first thing i like in Ezee is its Customer Support which is not a easy task , Currently we are running 7 properties and almost each property use live chat option when they get stuck and it get resolved without connecting a call. The speed of the software is too good, it never crashes on group check ins, no errors at all

Cons

It's overall look and feel is not that good, but it can be ignored as it is being used internally. Guest portal look and feel can be improved

Reasons for Choosing eZee Absolute

When connected with each company for the first time, Only ezee was having the solution to all our requirement and that too completely on Cloud network

Response from eZee Technosys

Replied November 2020

Hi Manish, Thank you so much for taking out time to review us and appreciating our support team. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

May 2021

Hicham from nj hotel rabat

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

May 2021

User friendly PMS

the PMS is excellent for small to medium properties , my overall experience is quite positive

Pros

the PMS is one of the most user friendly on the market , easy to set up rates , room categories and much more

Cons

Ezee absolut is still under constent improvement from the ezee team , need more detailed reports as well as front desk options

Reasons for Choosing eZee Absolute

my team had different opinions about the pms we should use , at the end we have shoosen the least costly one ,

May 2017

Kanika from Education Management

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

May 2017

Signed up for free trail. Had to pay but never got money back even though I cancelled in 2 days

Pros

I liked the fact that they offer channel manager, PMS, booking engine and websites. All can be purchased at a reduced package price.

Cons

My issues are: - There are too many people to talk to. Not everyone is sitting in the same office or talking. So I felt I had to explain things again and again to different people, sometimes for training demo, another time for rates etc and then for website etc. - Communication is poor for Australia. Staff generally became available towards the tail end of the day after 4 pm and use WhatsApp/Skype for most communications. Half the time, it is difficult to hear and calls keep getting disconnected. - The whole set-up process is too cumbersome. There are lots of forms to fill and even if some information has been given, it is needed again in another format etc. Once you pay, there is a form still to start product set-up. Even though you provide information about the property in a spreadsheet, should you want the website, you then need to fill part of that info again in a word template. - Other systems in the market are much simpler. Ezee has too much detail. E.g. there are far too many reservation types. Even adding a simple reservation will take at least 2 minutes for an average user because there are too many fields to be filled.

Response from eZee Technosys

Replied October 2020

Hi Kanika, We sincerely apologize for the inconvenience you faced while working and communicating with us. The fact that we're based in India and may have time zone differences with our customers has never stopped us from delivering a memorable experience to our customers. Rest assured, we are always working on improving our services and processes. Since the purchase process involves different departments, it is imperative for everyone to be up-to-date on your requirements. The more information we collect, the better service and solutions we're able to offer. We once again apologize for the experience you faced, and would love it if you can give us a chance to show an improved aspect. Regards, Team eZee.

November 2020

Ahmed from Musab Hospitality

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Dedicated to make Hotelier's Life really Ezee

Being Ezee Absolute users for the last 3 years in almost 13 of my hotels ranging from a small boutique hotel of 10 rooms to a medium-range hotel of 70 rooms inventory, I can confidently say that the experience of absolute professional business relations starts right from the time you submit your product joining request to Ezee followed by the pricing quotation, Data gathering process, profile creation, OTA's mapping, operational staff training and continues with endless 24/7/365 support.

Pros

Overall as an "HMS/PMS", Ezee Absolute is 2nd to none in terms of any operational or administrative requirements of any accommodation service provider no matter how big or small it is. Being the single company to offer both HMS & Channel Manger and the connectivity between Ezee Absolute (PMS) & Ezee Centrix Centrix (Chammel manager) is something which makes this product very exclusive and a top choice for hotels as most of the other systems do not offer both these services through one platform. Besides all these "24/7/365 live chat on Ezee Absolute" is something I like the most about Ezee Absolute as it is not only the real 24/7/365 support available as it claims but at the same time the response from the support team, the product knowledge of the support team staff, their eagerness to help, professional attitude, etc are some of the features that make Ezee the top choice for hoteliers.

Cons

It is a real tough ask from a customer that is enjoying the product with complete satisfaction but the missing system-generated P&L report is something to be looked forward soon in place.

Reasons for Choosing eZee Absolute

Quick response to joining request from the sales team The professionalism of the product demo presenter Pricing structure

Reasons for Switching to eZee Absolute

Multiple reasons were there to opt for Ezee but the most important one is the option of "Child Room" which was not supported by ResNet

Response from eZee Technosys

Replied November 2020

Hi Ahmed, Thank you so much for taking out time to write such a detailed feedback. We are elated to hear such an amazing feedback from you and its truly a delight to serve clients like you. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee