What are eZee Absolute users saying about the software?
Read what people like you have said about using eZee Absolute software through verified user reviews
User Review Highlights
4.54
264 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Very useful to learn and great custiomer care."
"Support teams are supportive and they are responding very quickly. They have problem solving tutorial, if face any difficulties, you can find yourself from the YouTube tutorial."
"The support team acts promptly to help and clears our doubts very patiently. They are having integration with lots of OTA so suitable for any kind of business small or large."
"Sometimes errors occur and I can't modify them, too many clicks to do simple things, net lock is annoying, folio settlement is also to many clicks."
"Lack of group booking functionality. No documentation provided after upgrades."
"I miss the fluidity of the software when it runs on my local machine. Just because now everything runs on the internet, I sometimes feel that the speed is slow."
Jump to:
Product Overview
Alternatives
Comparison
Browse all eZee Absolute Reviews
- Have you used eZee Absolute and would like to share your experience with others?
- Write a Review
Sort by
Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
Showing 1 - 25 of 264 reviews
Harjit
Company size: 1 employee
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2021
EZee is actually Easy solution

Shaharuzzaman
Verified reviewer
Company size: 201-500 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2020
Great Experience with eZee Absolute
Pros
I familiar with eZee Absolute from my last organization. I liked most of this PMS features, such as - Revenue Management System, OTA Management, Booking engine, Reporting system, Sales & Reservation module. Being a sales man I always prefer easy and smooth operating system, which is totally providing by eZee Absolute. specially I would like to share one thing about eZee Absolute supporting team - they are very much smart and supportive. If I found any kind of difficulties, I can find out myself through YouTube tutorial. On YouTube lots of tutorial available. eZee Absolute PMS is fully internet based PMS, that's way i can always use this PMS from my laptop or mobile from Outside of property.
Cons
eZee Absolute is little bit slow due to fully internet based PMS. Sometime i found myself waiting for Hi Speed connection for access eZee Absolute. They should think about alternative way like desktop based.

Response from eZee Technosys
Hi Shaharuzzaman, Thank you for your detailed review. We're glad to know that you find eZee Absolute easy to use and it's meeting your expectations. Addressing your cons, we will surely share this to the concerned team. At eZee, we're always trying to enhance our products and improve the user experience. And we assure you that with time, you will not face any such issues; and have a seamless experience with us. If you'd like to share any more suggestions, please drop an email on cm@ezeetechnosys.com. Regards, Team eZee.
Replied September 2020
Anonymous
Company size: 501-1,000 employees
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
Ezee Hotel Software
Overall with PMS and POS we were Happy. We shifted recently as we wanted a software with MMS and Finance also included.
Pros
The PMS and POS were good. The Demo and Deployment support by Ezee India Team were Good.
Cons
Need more upgrdation need to develop accounting, CMMS and MMS.
Reasons for choosing eZee Absolute
Cloud based. Cheaper. Demo and deployment team were very helpful.
Reasons for switching to eZee Absolute
We shifted recently as we wanted a software with MMS and Finance also included.

Response from eZee Technosys
Hi, We are glad to know that you chose eZee Absolute and were happy with it. Although, you had to shift due to some reasons. We constantly work on enhancing our software and MMS would surely be in the bucket. We hope to serve you again in future. Regards, Team eZee
Replied July 2022
Firoz
Verified reviewer
Company size: 11-50 employees
Industry: Hospitality
Time used: Less than 6 months
Review Source: GetApp
This review was submitted organically. No incentive was offered
February 2022
Horrible, terrible and a system full of mistakes, error , flaw and poor support team.
As a fellow hotelier having worked in the industry for 20 years I would not recommend this terrible PMS/channel manager system to anyone as you will loss money than you can image and your team will be scared to work on it as they do not trust the system at all.
Pros
It is all in one software with PMS, chancel manager, booking engine, guest review platform
Cons
The Ezee PMS system is flawed and the hotel will lose more revenue than it gains using this system. Every time the hotel marks the booking as a paid no-show or cancellation, the PMS will report to the OTAs free of cost. This will result in the hotel losing the virtual cards or credit card details for the no-shows + cancellations. In the last three, we lost almost 2200 in no-shows and cancellations using this flawed system. When the same was reported to the software company and escalated to higher levels, I was informed this is a system enhancement and will need to discuss internally. I am 100 % confident all hotels who have used Ezee absolute so far would have lost a lot of money due to this error in the system. The new version is boring and slow and it takes ages to process check and checks out. My team is very scared to do anything on the system as they fear losing money and we are at a point where we doing everything manually including night audits, posting of payments, and canceling bookings (writing on a book then marking on PMS system. This is how bad the system is. Every now and then you will receive over bookings during sold out days and your team would have to go through the pain of relocating an angry guest as the system made an error and hotel will receive negative reviews and have to pay extra to relocate the guest. It is not easy to move the PMS system overnight and we are waiting for the Ezee management to revert to us.
Reasons for switching to eZee Absolute
I was told this is more advance system , however I was wrong. This is a horrible system full of errors, mistakes and at the end you will end up doing everything manually.
Manish
Company size: 51-200 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
November 2020
Spend little Save unlimited
It helped in expansion a lot, Using technology is not a task, but adopting the technology is difficult, we are still not been able to adopt its 100% of the features, it offers a lot more what we actually use internally.
Pros
The first thing i like in Ezee is its Customer Support which is not a easy task , Currently we are running 7 properties and almost each property use live chat option when they get stuck and it get resolved without connecting a call. The speed of the software is too good, it never crashes on group check ins, no errors at all
Cons
It's overall look and feel is not that good, but it can be ignored as it is being used internally. Guest portal look and feel can be improved
Reasons for choosing eZee Absolute
When connected with each company for the first time, Only ezee was having the solution to all our requirement and that too completely on Cloud network

Response from eZee Technosys
Hi Manish, Thank you so much for taking out time to review us and appreciating our support team. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee
Replied November 2020
Kanika
Time used: Free Trial
Review Source: Capterra
May 2017
Signed up for free trail. Had to pay but never got money back even though I cancelled in 2 days
Pros
I liked the fact that they offer channel manager, PMS, booking engine and websites. All can be purchased at a reduced package price.
Cons
My issues are: - There are too many people to talk to. Not everyone is sitting in the same office or talking. So I felt I had to explain things again and again to different people, sometimes for training demo, another time for rates etc and then for website etc. - Communication is poor for Australia. Staff generally became available towards the tail end of the day after 4 pm and use WhatsApp/Skype for most communications. Half the time, it is difficult to hear and calls keep getting disconnected. - The whole set-up process is too cumbersome. There are lots of forms to fill and even if some information has been given, it is needed again in another format etc. Once you pay, there is a form still to start product set-up. Even though you provide information about the property in a spreadsheet, should you want the website, you then need to fill part of that info again in a word template. - Other systems in the market are much simpler. Ezee has too much detail. E.g. there are far too many reservation types. Even adding a simple reservation will take at least 2 minutes for an average user because there are too many fields to be filled.

Response from eZee Technosys
Hi Kanika, We sincerely apologize for the inconvenience you faced while working and communicating with us. The fact that we're based in India and may have time zone differences with our customers has never stopped us from delivering a memorable experience to our customers. Rest assured, we are always working on improving our services and processes. Since the purchase process involves different departments, it is imperative for everyone to be up-to-date on your requirements. The more information we collect, the better service and solutions we're able to offer. We once again apologize for the experience you faced, and would love it if you can give us a chance to show an improved aspect. Regards, Team eZee.
Replied October 2020
Charl
Company size: 2-10 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2022
ASH Technologies
Very good
Pros
Incredibly user friendly, able to conduct various daily tasks from one screen. Moving from one application to the other is simple as well as returning to the initial task.
Cons
Reports need some work in terms of stock standard reports already loaded for guest history and customer relationship management.
Reasons for switching to eZee Absolute
Cost as well as the additional modules offered are also cloud based.

Response from eZee Technosys
Hi Charl, Thank you so much for an amazing feedback. We constantly work on enhancing our software for better experience and reporting will surely be considered. However, we would like you to mail your suggestion at cm@ezeetechnosys.com. Regards, Team eZee
Replied May 2022
John
Company size: 11-50 employees
Industry: Hospitality
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2021
The best PMS software
Being in this industry for more then 15 plus years ,this software is one of the best
Pros
Its very user friendly and cost effective even small hotels can take advantage of this software without Spending huge amount
Cons
None as and when if we are stuck with something the support team in less then a minute solves our issues Hats off!!!
Reasons for choosing eZee Absolute
Cost effective and 24x7 customer support
Reasons for switching to eZee Absolute
No support

Response from eZee Technosys
Hi John, Thank you so much for the great feedback. It's always delight to serve customers like you. We promise you to keep imparting our best services. Regards, Team eZee
Replied September 2021
Ahmed
Company size: 51-200 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
November 2020
Dedicated to make Hotelier's Life really Ezee
Being Ezee Absolute users for the last 3 years in almost 13 of my hotels ranging from a small boutique hotel of 10 rooms to a medium-range hotel of 70 rooms inventory, I can confidently say that the experience of absolute professional business relations starts right from the time you submit your product joining request to Ezee followed by the pricing quotation, Data gathering process, profile creation, OTA's mapping, operational staff training and continues with endless 24/7/365 support.
Pros
Overall as an "HMS/PMS", Ezee Absolute is 2nd to none in terms of any operational or administrative requirements of any accommodation service provider no matter how big or small it is. Being the single company to offer both HMS & Channel Manger and the connectivity between Ezee Absolute (PMS) & Ezee Centrix Centrix (Chammel manager) is something which makes this product very exclusive and a top choice for hotels as most of the other systems do not offer both these services through one platform. Besides all these "24/7/365 live chat on Ezee Absolute" is something I like the most about Ezee Absolute as it is not only the real 24/7/365 support available as it claims but at the same time the response from the support team, the product knowledge of the support team staff, their eagerness to help, professional attitude, etc are some of the features that make Ezee the top choice for hoteliers.
Cons
It is a real tough ask from a customer that is enjoying the product with complete satisfaction but the missing system-generated P&L report is something to be looked forward soon in place.
Reasons for choosing eZee Absolute
Quick response to joining request from the sales team The professionalism of the product demo presenter Pricing structure
Reasons for switching to eZee Absolute
Multiple reasons were there to opt for Ezee but the most important one is the option of "Child Room" which was not supported by ResNet

Response from eZee Technosys
Hi Ahmed, Thank you so much for taking out time to write such a detailed feedback. We are elated to hear such an amazing feedback from you and its truly a delight to serve clients like you. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee
Replied November 2020
Marc Oliver
Company size: 2-10 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
November 2020
Practical, proficient and easy to use
We are benefiting from the software from day 1. It helps on every aspect and step of the way throughout the business day. From having a better overview to being more organized and ready.
Pros
The software is very easy to integrate, set-up and use. Since it is a easy set-up it helps safe time to train your staff. In return you get a up-to-date product that helps you manage and integrate your day to day operations more sufficiently and smarter.
Cons
We do wish that their would be more direct shortcuts to the things you use more and to have direct access to. This was already discussed with a technical IT staff and manager and we are working on implementing this very soon.
Reasons for choosing eZee Absolute
The service, info and customer service support helped us make a decision that was exactly what we were looking for.

Response from eZee Technosys
Hi Marc, Thank you so much for taking out time to review us. It is an absolute delight to serve clients like you. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee
Replied November 2020
Rocky
Company size: 11-50 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
October 2020
Ezee is Eazy to Use for any User
Pros
Using this software since 3 years and have found the entire team of ezee always supportive and ready to accept challenges. They are user friendly technology organisation with user centric and applications and upgrade the product from time to time to be more useful and effortless. Will recommend this to all my business partners in Hospitality Industry
Cons
They should open up the database and give customised selective reports and data flow as per users selection and choice. Any data which is present and inputed by user should be made available to download as and when required by him/her.
Reasons for choosing eZee Absolute
Economical charges and User friendlyness in work flow

Response from eZee Technosys
Hi Rocky, Thank you for taking out your time to reviews us. We are happy that you will recommend our solutions in the industry. We are constantly working on making our software as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee
Replied October 2020
Abhinav
Company size: 11-50 employees
Industry: Hospitality
Time used: Less than 12 months
Review Source: Capterra
November 2020
Just Perfect
It has been great, the team that set it up was just wonderful, they are actually just a call away. The software and the App are great to work on and the support team is just phenomenal.
Pros
It’s like an affordable version of Opera, with all the functions.
Cons
Needs a lot of training, not every employee can be hands on easily. Needs to be more user friendly!
Reasons for choosing eZee Absolute
Price Features Tally integration Support Team AirPay integration
Reasons for switching to eZee Absolute
GST/ Tax issues the system was not designed for sole use in India. It’s was an American software.

Response from eZee Technosys
Hi Abhinav, Thank you so much for this amazing feedback. It is an absolute delight to serve clients like you. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee
Replied November 2020
Libny
Company size: 11-50 employees
Industry: Hospitality
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2020
Ezee Absolute has helped my hotel
Ezee Absolute has been an importan tool running our two hotels, it is easy to use and very user friendly. The possibilities are endless and we are always finding a new feature. They are also working constantly to improve the platform which is always a nice plus.
Pros
I like that it is user friendly, easy to use and they are always improving the platform. It also connects perfectly with all the OTAs we use and the reservations are always up to date.
Cons
Sometimes is hard to understand each other with customer service but they always do their best to help and solve any problems as soon as possible.
Reasons for choosing eZee Absolute
The option to connect to many different platforms and the fact that it is all on the cloud.
Reasons for switching to eZee Absolute
Pxsol had the worst platoform, awful customer service and the system was always crashing.

Response from eZee Technosys
Hi Libny, Thank you so much for your kind words. We're glad that you're finding eZee Absolute user-friendly and helpful for your operations. And surely, the communication gaps with our customer service will be covered gradually. However, our constant aim would be to help you out with whatever queries you have. We assure you that your experience with us will only get better with time. Regards, Team eZee
Replied August 2020
Hicham
Verified reviewer
Company size: 51-200 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2021
User friendly PMS
the PMS is excellent for small to medium properties , my overall experience is quite positive
Pros
the PMS is one of the most user friendly on the market , easy to set up rates , room categories and much more
Cons
Ezee absolut is still under constent improvement from the ezee team , need more detailed reports as well as front desk options
Reasons for choosing eZee Absolute
my team had different opinions about the pms we should use , at the end we have shoosen the least costly one ,

Response from eZee Technosys
Hi Hicham, Thank you so much for your review. We constantly work on enhancing our software and reporting aspect is also considering. We promise you to keep imparting our best services. Regards, Team eZee
Replied July 2021
Marco
Company size: 501-1,000 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2021
El mejor sistema de gestión hotelera que he manejado
Pros
El sistema es muy intuitivo y fácil de usar, cuenta con una aplicación móvil en donde puedo administrar mi propiedad desde me encuentre.
Cons
No existe algo que no me agrade del sistema
Reasons for choosing eZee Absolute
Servicio, calidad y precio
Reasons for switching to eZee Absolute
Porque me interesaba mucho contar con un equipo de soporte y la plataforma de eZee es mucho más atractiva y fácil de usar.

Response from eZee Technosys
Hello Marco, Thank you for your feedback. We're glad that eZee Absoute is making all your operations very easy and efficient. In case, you have any query, please contact our 24x7x365 live support. We promise to keep imparting you with our best services. Regards, Team eZee
Replied May 2022
Alexander
Company size: 51-200 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
November 2020
eZee Absolute PMS
Overall a good value for money. The team is very active and helpful in resolving challenges / if any occurs and constant develops new features and refreshing the design. At the same time this company values feedback to move from better to best.
Pros
System integration and set-up is very straight forward and quick to do. System is easy to operate in the day to day operation. The eZee team is providing an online training / onboarding and also offering further guidance if needed. Live chat support is always available to assist with challenges if applicable. Functions are similar to Opera and other known PMS systems.
Cons
Set-Up of reports can be done in a better way / offer more flexibility. Some of the support material (manual guides) are outdated.
Reasons for choosing eZee Absolute
Company Reputation

Response from eZee Technosys
Hi Alexander, Thank you so much for taking out time to review us. It is an absolute delight to serve clients like you. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee
Replied November 2020
Salah Uddin
Verified reviewer
Company size: 201-500 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2020
Wonderful Experience with eZee Absolute
As a hotelier I can recommend the eZee Absolute for managing the hotel management system as because of I have 02 years of good experience like prompt and user friendly services. Mostly I can say front office module is very much easy. Also we can use their channel management as a booking engine.
Pros
When I was in Department of Front Office, I had 2 years of good experience with Ezee absolute software. The most attractive part of this software is online based. Anywhere I can access to the system and know about the status of my hotel. The featuring of Ezee absolute are very much prompt and user friendly. Mostly folio management and guest preference management are very much easy. Also maintain the room allocation and future booking allocation are much easier. Support teams are supportive and they are responding very quickly. They have problem solving tutorial, if face any difficulties, you can find yourself from the YouTube tutorial.
Cons
Ezee absolute are very much user friendly but develop the desk top as well as. Every month they are doing monthly maintenance that time they stop the system 2 to 3 hours. I think they need to think about it or they can setup the desktop based module.
Reasons for choosing eZee Absolute
User friendly, quick responded by eZee Absolute team and so many tutorial in you tube.
Reasons for switching to eZee Absolute
Because of fedilo is very much old version and eZee Absolute will give you the complete digital solution.

Response from eZee Technosys
Hi Salah Uddin, Thank you for your review. We're super happy to know that you loved working with eZee Absolute. Product maintenance is a part of our regular enhancements and extremely important to ensure that your operations are running smoothly. However, we are continuously modifying that process and trying to reduce the maintenance downtimes for a better experience. We assure you that your experience is going to just get better. Regards, Team eZee.
Replied August 2020
Christoff
Company size: 2-10 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
October 2016
Satisfied customer
We started doing business during September 2015 and was looking for a web based Channel Manager and online calendar where I could access and manage reservations any time of the day. eZee Absolute does all of this and more at a very reasonable price. The program is very easy to use, with tutorials available online when one gets stuck. The customer support I received during the take-on phase and thereafter has been absolutely outstanding with the staff responding within hours, many times within minutes, from the time of lodging an inquiry. We've been running live problem-free for just over a year now, totally independently with the odd request for assistance. The only only shortcoming that I could highlight is that there's currently no mobile app available, but believe this will be included in the next upgrade. I can certainly recommend eZee Absolute to any hospitality business; from a small B&B to a large hotel with bars and restaurants.
Pros
Web based Ease of use Calendar view Customer and Travel Agent database
Cons
No mobile app available Not possible to process credit card payments via the Payment Gateway Interfaces with eZee Reservation, OTA's and website can improve so that data changes/updates automatically feed through to all from a single input screen

Response from eZee Technosys
Hi Christoff, We laud for sharing your opinions and aim to improve consistency. To address your concerns, we do have eZee Absolute App available on Google Play Store as well as Apple App Store which is the simplest PMS app you will find in the market. And it also supports credit card payments. Additionally, we have interfaces with limited credit card processing and payment gateways. However, if you have any of your preferred ones, we can integrate that with our solutions. Recently, the UI of eZee Absolute has been given a face-lift and our other software are under development in that line. Please write to us here: cm@ezeetechnosys.com, so that we can well assist you on the queries and suggestions. Regards, Team eZee!
Replied December 2016
Aimy
Company size: 51-200 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
October 2020
A value for money software with almost everything you need
The software is easy to understand and use. though i would say Front end can be a bit more fast and user friendly, Once you get trained, its fairly easy to use and manage. Their implementation of customer management is great and comes handy as you can directly send mailers from software. One thing i miss greatly is ability to charge card automatically
Pros
They have got everything sorted when it comes to operations of a hotel. We have almost all functionalities up and running and all our billing is integrated with Ezee
Cons
Because it is on the cloud, and based in a browser, it is slow sometimes. They might also roll down updates and will not tell you the impact of it. We have seen the number in reports changing and it took them about a month to rectify that. It was bit of a mess. But i would say i can live with that as long as it does not mess up with billing
Reasons for choosing eZee Absolute
We got a better pricing plan with Ezee and it was satisfying all business use cases. Hence it was perfect fit for us.

Response from eZee Technosys
Hi Aimy, Thank you so much for your feedback. We are glad that eZee Absolute is meeting your requirements. We'd recommend you to use eZee Absolute with stable internet connection and updated internet browser; it will surely make software faster. We are constantly working to improve our solutions, and your suggestions will surely help. Addressing to your con, we suggest you to get in touch with your account manager. Meanwhile, you have any suggestions, you can write to us at cm@ezeetechnosys.com. Regards, Team eZee
Replied October 2020
iqbal
Company size: 11-50 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2020
Really Good Software for the all the Hospitality
Pros
- Support is Excellent - People are friendly who works the back end.
Cons
- Some take might take longer than others -
Reasons for choosing eZee Absolute
princing the support

Response from eZee Technosys
Hi Iqbal, Thank you so much for your feedback. We are happy that we were able to please you. If you have any suggestions or concerns, please write to us at: cm@ezeetechnosys.com. Keep spreading the word around :) Regards, Team eZee
Replied October 2020
Michelle
Company size: 11-50 employees
Industry: Hospitality
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2018
Exceptionally positive experience, with the greatest appreciation for the amazing after sale support
Pros
I have had the opportunity to work with numerous PMS and POS solutions for in excess of 15 years in the local market and rate eZee Absolute as the top performing solution in terms of features, ease of use and flexibility. The fact that the solution is cloud based offers my clients an affordable solution with the necessary redundancy. The system architecture reduces implementation time and further allows for increasing efficiencies when managing front office processes. The product has more than 400 integrations which allows us to provide a seamless integrated solution to our clients. The technology is always in line with industry trends which allows us to offer our clients a competitive edge. The after sale support is phenomenal with the majority of our calls receiving resolution during the first contact. We have used the eZee suite of products extensively implementing it in numerous properties and would highly recommend it to any hotel with the view of improving efficiencies.
Cons
Initially there were specific local settings that were not available, however the approach of Ezee to integrate to local vendors and the speed at which this development is carried out reinforced my initial belief that the product was well suited to the South African market.

Response from eZee Technosys
Hi Michelle. Wonderful that you took time from your busy schedule to review us. Thanks for your kind words.
Replied April 2018
Raja
Company size: 11-50 employees
Industry: Hospitality
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2018
This software helped me integrate different parts of my hotel together and the support is for real
Increased online booking better integration and communication between front desk, kitchen and accounts
Pros
1. Can post room food bill from Optimus directly into the rooms 2. Reports give great operational and financial snapshots. 3. Auto night audit feature saves time for my front desk staff 4. Mobile app lets me track bookings, upcoming arrivals and departures as well as in house guest folios on the go 5. Accounting software interface enables me to transfer date in a smooth and efficient manner to Tally 6. Customer support is for real, always available 7. OTA bookings are directly posted to the software and are visible
Cons
1. You need laser printer to print room invoices so don't try to use dot matrix, which they will advice you as well 2. It took me a while to understand the back end configuration but once you learn it its a great tool to customize the software to your needs so be ready to spend sometime with the configuration part from time to time to make changes when they arise and also help is available 3. Need decent seep internet and all the time to run the software, I switch to a new and better internet service provider after the software was installed but what was good for customer service as well since we provide free WiFi to customers

Response from eZee Technosys
Hello Raja, Thank you for your precise review. We are happy that our software has made your work faster and simpler. Regarding the cons that you mentioned, yes, eZee Absolute works the best with laser printers which are widely recognized in the industry. In addition, it's always recommended to use a stable internet connection to make the most of our solutions. In case you're stuck anywhere, our training team and your account manager is always there to help you out. Keep sharing your feedback at cm@ezeetechnosys.com. Regards, Team eZee.
Replied May 2018
Werner
Company size: 2-10 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
October 2020
Ideal für kleine Hotels und Pensionen
Es lässt sich vieles mit geringem aufwand an eigene Bedürfnisse anpassen. Konfiguration von Tarifen für verschiedene Jahreszeiten und z.B Agenturen ist einfach zu handhaben.
Pros
Der größte Vorteil für kleine Hotels ist das die Software online ist, es ist kein eigener Server mit Sicherungen erforderlich und somit auch keine große Netzwerkinfrastruktur. PC oder Laptop mit Internetzugang ist ausreichend. Absolute ist für mehrere Benutzern gleichzeitig nutzbar und dies auch Ortsunabhängig. Des weiteren ist eine App, für Mobiltelefon oder Tablet, für Housekeeping und für die gängigsten Funktionen vorhanden. Sehr guter 24/7 Support.
Cons
Bereitstellung in mehreren Sprachen könnte einfacher, besser sein.

Response from eZee Technosys
Hi Werner, Thank you for taking out time to review us. It is an absolute delight to serve clients like you. We are constantly working on making our software as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Till then, keep spreading the word around. Regards, Team eZee
Replied October 2020
Dr.Sathyan
Company size: 2-10 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
October 2020
Easy pc
It’s good to use
Pros
Integration of the software is unique and Ezee helps specially backend team
Cons
Too many type , you got to buy , Ezee reservations &absolute (don’t know what feature it carries , and another one for integrating all other companies for value. And no explanation given
Reasons for choosing eZee Absolute
Team from Ezee approaches good and easy understanding

Response from eZee Technosys
Hi, Thank you for your feedback. Addressing to your con, let us tell you that all our products are integrated. Each of them has its own features, benefits, and a specific identity. Knowing the requirements of our customers, we always recommended the best solution for them. If we had suggested these solutions, then it must have a significant role to play in increasing your efficiency (if used properly). However, we apologize that you didn't receive an explanation from our end and also for the inconvenience you had. We have informed this to the concerned team and they will get back to you with explanation and will guide you on how to use these solutions effectively. Regards, Team eZee
Replied October 2020
Jos
Company size: 2-10 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2018
Ezee Amazing how we could survive without it!
I am still amazed how easy it is to use and how much time we gained with it. Not to mention how much more revenue we generated with it! I am very glad that the easy team keeps developing its product!
Pros
We are a small hotel and use Ezee 2 years now, it is very easy to use and the Distribution system makes it all worth while. It is easy to use for all receptionist. And if you have an issue you just contact the help desk and they will help out right away.
Cons
If there is anything to say, I would like to improve the group module mostly concerning invoicing. To be able to generate just one invoice number for a group would be easier for our administration and the clients or agents.

Response from eZee Technosys
Hi Jos, it's great to know that our solutions are exceeding your expectations and beyond. We assure you to continue imparting our best services. Taking our solutions to the next level is a constant effort from our end, wherein your suggestions fit perfectly. Do keep sharing more suggestions at cm@ezeetechnosys.com. Regards, Team eZee
Replied October 2018
