What are eZee Absolute users saying about the software?

EZee is actually Easy solution

Great Experience with eZee Absolute

Pros

I familiar with eZee Absolute from my last organization. I liked most of this PMS features, such as - Revenue Management System, OTA Management, Booking engine, Reporting system, Sales & Reservation module. Being a sales man I always prefer easy and smooth operating system, which is totally providing by eZee Absolute. specially I would like to share one thing about eZee Absolute supporting team - they are very much smart and supportive. If I found any kind of difficulties, I can find out myself through YouTube tutorial. On YouTube lots of tutorial available. eZee Absolute PMS is fully internet based PMS, that's way i can always use this PMS from my laptop or mobile from Outside of property.

Cons

eZee Absolute is little bit slow due to fully internet based PMS. Sometime i found myself waiting for Hi Speed connection for access eZee Absolute. They should think about alternative way like desktop based.

Ezee Hotel Software

Overall with PMS and POS we were Happy. We shifted recently as we wanted a software with MMS and Finance also included.

Pros

The PMS and POS were good. The Demo and Deployment support by Ezee India Team were Good.

Cons

Need more upgrdation need to develop accounting, CMMS and MMS.

Horrible, terrible and a system full of mistakes, error , flaw and poor support team.

As a fellow hotelier having worked in the industry for 20 years I would not recommend this terrible PMS/channel manager system to anyone as you will loss money than you can image and your team will be scared to work on it as they do not trust the system at all.

Pros

It is all in one software with PMS, chancel manager, booking engine, guest review platform

Cons

The Ezee PMS system is flawed and the hotel will lose more revenue than it gains using this system. Every time the hotel marks the booking as a paid no-show or cancellation, the PMS will report to the OTAs free of cost. This will result in the hotel losing the virtual cards or credit card details for the no-shows + cancellations. In the last three, we lost almost 2200 in no-shows and cancellations using this flawed system. When the same was reported to the software company and escalated to higher levels, I was informed this is a system enhancement and will need to discuss internally. I am 100 % confident all hotels who have used Ezee absolute so far would have lost a lot of money due to this error in the system. The new version is boring and slow and it takes ages to process check and checks out. My team is very scared to do anything on the system as they fear losing money and we are at a point where we doing everything manually including night audits, posting of payments, and canceling bookings (writing on a book then marking on PMS system. This is how bad the system is. Every now and then you will receive over bookings during sold out days and your team would have to go through the pain of relocating an angry guest as the system made an error and hotel will receive negative reviews and have to pay extra to relocate the guest. It is not easy to move the PMS system overnight and we are waiting for the Ezee management to revert to us.

Spend little Save unlimited

It helped in expansion a lot, Using technology is not a task, but adopting the technology is difficult, we are still not been able to adopt its 100% of the features, it offers a lot more what we actually use internally.

Pros

The first thing i like in Ezee is its Customer Support which is not a easy task , Currently we are running 7 properties and almost each property use live chat option when they get stuck and it get resolved without connecting a call. The speed of the software is too good, it never crashes on group check ins, no errors at all

Cons

It's overall look and feel is not that good, but it can be ignored as it is being used internally. Guest portal look and feel can be improved

Signed up for free trail. Had to pay but never got money back even though I cancelled in 2 days

Pros

I liked the fact that they offer channel manager, PMS, booking engine and websites. All can be purchased at a reduced package price.

Cons

My issues are: - There are too many people to talk to. Not everyone is sitting in the same office or talking. So I felt I had to explain things again and again to different people, sometimes for training demo, another time for rates etc and then for website etc. - Communication is poor for Australia. Staff generally became available towards the tail end of the day after 4 pm and use WhatsApp/Skype for most communications. Half the time, it is difficult to hear and calls keep getting disconnected. - The whole set-up process is too cumbersome. There are lots of forms to fill and even if some information has been given, it is needed again in another format etc. Once you pay, there is a form still to start product set-up. Even though you provide information about the property in a spreadsheet, should you want the website, you then need to fill part of that info again in a word template. - Other systems in the market are much simpler. Ezee has too much detail. E.g. there are far too many reservation types. Even adding a simple reservation will take at least 2 minutes for an average user because there are too many fields to be filled.

ASH Technologies

Very good

Pros

Incredibly user friendly, able to conduct various daily tasks from one screen. Moving from one application to the other is simple as well as returning to the initial task.

Cons

Reports need some work in terms of stock standard reports already loaded for guest history and customer relationship management.

The best PMS software

Being in this industry for more then 15 plus years ,this software is one of the best

Pros

Its very user friendly and cost effective even small hotels can take advantage of this software without Spending huge amount

Cons

None as and when if we are stuck with something the support team in less then a minute solves our issues Hats off!!!

Dedicated to make Hotelier's Life really Ezee

Being Ezee Absolute users for the last 3 years in almost 13 of my hotels ranging from a small boutique hotel of 10 rooms to a medium-range hotel of 70 rooms inventory, I can confidently say that the experience of absolute professional business relations starts right from the time you submit your product joining request to Ezee followed by the pricing quotation, Data gathering process, profile creation, OTA's mapping, operational staff training and continues with endless 24/7/365 support.

Pros

Overall as an "HMS/PMS", Ezee Absolute is 2nd to none in terms of any operational or administrative requirements of any accommodation service provider no matter how big or small it is. Being the single company to offer both HMS & Channel Manger and the connectivity between Ezee Absolute (PMS) & Ezee Centrix Centrix (Chammel manager) is something which makes this product very exclusive and a top choice for hotels as most of the other systems do not offer both these services through one platform. Besides all these "24/7/365 live chat on Ezee Absolute" is something I like the most about Ezee Absolute as it is not only the real 24/7/365 support available as it claims but at the same time the response from the support team, the product knowledge of the support team staff, their eagerness to help, professional attitude, etc are some of the features that make Ezee the top choice for hoteliers.

Cons

It is a real tough ask from a customer that is enjoying the product with complete satisfaction but the missing system-generated P&L report is something to be looked forward soon in place.

Practical, proficient and easy to use

We are benefiting from the software from day 1. It helps on every aspect and step of the way throughout the business day. From having a better overview to being more organized and ready.

Pros

The software is very easy to integrate, set-up and use. Since it is a easy set-up it helps safe time to train your staff. In return you get a up-to-date product that helps you manage and integrate your day to day operations more sufficiently and smarter.

Cons

We do wish that their would be more direct shortcuts to the things you use more and to have direct access to. This was already discussed with a technical IT staff and manager and we are working on implementing this very soon.

Ezee is Eazy to Use for any User

Pros

Using this software since 3 years and have found the entire team of ezee always supportive and ready to accept challenges. They are user friendly technology organisation with user centric and applications and upgrade the product from time to time to be more useful and effortless. Will recommend this to all my business partners in Hospitality Industry

Cons

They should open up the database and give customised selective reports and data flow as per users selection and choice. Any data which is present and inputed by user should be made available to download as and when required by him/her.

Just Perfect

It has been great, the team that set it up was just wonderful, they are actually just a call away. The software and the App are great to work on and the support team is just phenomenal.

Pros

It’s like an affordable version of Opera, with all the functions.

Cons

Needs a lot of training, not every employee can be hands on easily. Needs to be more user friendly!

Ezee Absolute has helped my hotel

Ezee Absolute has been an importan tool running our two hotels, it is easy to use and very user friendly. The possibilities are endless and we are always finding a new feature. They are also working constantly to improve the platform which is always a nice plus.

Pros

I like that it is user friendly, easy to use and they are always improving the platform. It also connects perfectly with all the OTAs we use and the reservations are always up to date.

Cons

Sometimes is hard to understand each other with customer service but they always do their best to help and solve any problems as soon as possible.

User friendly PMS

the PMS is excellent for small to medium properties , my overall experience is quite positive

Pros

the PMS is one of the most user friendly on the market , easy to set up rates , room categories and much more

Cons

Ezee absolut is still under constent improvement from the ezee team , need more detailed reports as well as front desk options

El mejor sistema de gestión hotelera que he manejado

Pros

El sistema es muy intuitivo y fácil de usar, cuenta con una aplicación móvil en donde puedo administrar mi propiedad desde me encuentre.

Cons

No existe algo que no me agrade del sistema

eZee Absolute PMS

Overall a good value for money. The team is very active and helpful in resolving challenges / if any occurs and constant develops new features and refreshing the design. At the same time this company values feedback to move from better to best.

Pros

System integration and set-up is very straight forward and quick to do. System is easy to operate in the day to day operation. The eZee team is providing an online training / onboarding and also offering further guidance if needed. Live chat support is always available to assist with challenges if applicable. Functions are similar to Opera and other known PMS systems.

Cons

Set-Up of reports can be done in a better way / offer more flexibility. Some of the support material (manual guides) are outdated.

Wonderful Experience with eZee Absolute

As a hotelier I can recommend the eZee Absolute for managing the hotel management system as because of I have 02 years of good experience like prompt and user friendly services. Mostly I can say front office module is very much easy. Also we can use their channel management as a booking engine.

Pros

When I was in Department of Front Office, I had 2 years of good experience with Ezee absolute software. The most attractive part of this software is online based. Anywhere I can access to the system and know about the status of my hotel. The featuring of Ezee absolute are very much prompt and user friendly. Mostly folio management and guest preference management are very much easy. Also maintain the room allocation and future booking allocation are much easier. Support teams are supportive and they are responding very quickly. They have problem solving tutorial, if face any difficulties, you can find yourself from the YouTube tutorial.

Cons

Ezee absolute are very much user friendly but develop the desk top as well as. Every month they are doing monthly maintenance that time they stop the system 2 to 3 hours. I think they need to think about it or they can setup the desktop based module.

Satisfied customer

We started doing business during September 2015 and was looking for a web based Channel Manager and online calendar where I could access and manage reservations any time of the day. eZee Absolute does all of this and more at a very reasonable price. The program is very easy to use, with tutorials available online when one gets stuck. The customer support I received during the take-on phase and thereafter has been absolutely outstanding with the staff responding within hours, many times within minutes, from the time of lodging an inquiry. We've been running live problem-free for just over a year now, totally independently with the odd request for assistance. The only only shortcoming that I could highlight is that there's currently no mobile app available, but believe this will be included in the next upgrade. I can certainly recommend eZee Absolute to any hospitality business; from a small B&B to a large hotel with bars and restaurants.

Pros

Web based Ease of use Calendar view Customer and Travel Agent database

Cons

No mobile app available Not possible to process credit card payments via the Payment Gateway Interfaces with eZee Reservation, OTA's and website can improve so that data changes/updates automatically feed through to all from a single input screen

A value for money software with almost everything you need

The software is easy to understand and use. though i would say Front end can be a bit more fast and user friendly, Once you get trained, its fairly easy to use and manage. Their implementation of customer management is great and comes handy as you can directly send mailers from software. One thing i miss greatly is ability to charge card automatically

Pros

They have got everything sorted when it comes to operations of a hotel. We have almost all functionalities up and running and all our billing is integrated with Ezee

Cons

Because it is on the cloud, and based in a browser, it is slow sometimes. They might also roll down updates and will not tell you the impact of it. We have seen the number in reports changing and it took them about a month to rectify that. It was bit of a mess. But i would say i can live with that as long as it does not mess up with billing

Really Good Software for the all the Hospitality

Pros

- Support is Excellent - People are friendly who works the back end.

Cons

- Some take might take longer than others -

Exceptionally positive experience, with the greatest appreciation for the amazing after sale support

Pros

I have had the opportunity to work with numerous PMS and POS solutions for in excess of 15 years in the local market and rate eZee Absolute as the top performing solution in terms of features, ease of use and flexibility. The fact that the solution is cloud based offers my clients an affordable solution with the necessary redundancy. The system architecture reduces implementation time and further allows for increasing efficiencies when managing front office processes. The product has more than 400 integrations which allows us to provide a seamless integrated solution to our clients. The technology is always in line with industry trends which allows us to offer our clients a competitive edge. The after sale support is phenomenal with the majority of our calls receiving resolution during the first contact. We have used the eZee suite of products extensively implementing it in numerous properties and would highly recommend it to any hotel with the view of improving efficiencies.

Cons

Initially there were specific local settings that were not available, however the approach of Ezee to integrate to local vendors and the speed at which this development is carried out reinforced my initial belief that the product was well suited to the South African market.

This software helped me integrate different parts of my hotel together and the support is for real

Increased online booking better integration and communication between front desk, kitchen and accounts

Pros

1. Can post room food bill from Optimus directly into the rooms 2. Reports give great operational and financial snapshots. 3. Auto night audit feature saves time for my front desk staff 4. Mobile app lets me track bookings, upcoming arrivals and departures as well as in house guest folios on the go 5. Accounting software interface enables me to transfer date in a smooth and efficient manner to Tally 6. Customer support is for real, always available 7. OTA bookings are directly posted to the software and are visible

Cons

1. You need laser printer to print room invoices so don't try to use dot matrix, which they will advice you as well 2. It took me a while to understand the back end configuration but once you learn it its a great tool to customize the software to your needs so be ready to spend sometime with the configuration part from time to time to make changes when they arise and also help is available 3. Need decent seep internet and all the time to run the software, I switch to a new and better internet service provider after the software was installed but what was good for customer service as well since we provide free WiFi to customers

Ideal für kleine Hotels und Pensionen

Es lässt sich vieles mit geringem aufwand an eigene Bedürfnisse anpassen. Konfiguration von Tarifen für verschiedene Jahreszeiten und z.B Agenturen ist einfach zu handhaben.

Pros

Der größte Vorteil für kleine Hotels ist das die Software online ist, es ist kein eigener Server mit Sicherungen erforderlich und somit auch keine große Netzwerkinfrastruktur. PC oder Laptop mit Internetzugang ist ausreichend. Absolute ist für mehrere Benutzern gleichzeitig nutzbar und dies auch Ortsunabhängig. Des weiteren ist eine App, für Mobiltelefon oder Tablet, für Housekeeping und für die gängigsten Funktionen vorhanden. Sehr guter 24/7 Support.

Cons

Bereitstellung in mehreren Sprachen könnte einfacher, besser sein.

Easy pc

It’s good to use

Pros

Integration of the software is unique and Ezee helps specially backend team

Cons

Too many type , you got to buy , Ezee reservations &absolute (don’t know what feature it carries , and another one for integrating all other companies for value. And no explanation given

Ezee Amazing how we could survive without it!

I am still amazed how easy it is to use and how much time we gained with it. Not to mention how much more revenue we generated with it! I am very glad that the easy team keeps developing its product!

Pros

We are a small hotel and use Ezee 2 years now, it is very easy to use and the Distribution system makes it all worth while. It is easy to use for all receptionist. And if you have an issue you just contact the help desk and they will help out right away.

Cons

If there is anything to say, I would like to improve the group module mostly concerning invoicing. To be able to generate just one invoice number for a group would be easier for our administration and the clients or agents.