eZee Absolute vs RoomKeyPMS
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.4 / 5
Value for Money
4.6 / 5
4.6 / 5
Customer Support
4.7 / 5
4.6 / 5
Functionality
4.6 / 5
4.3 / 5
Last Review Written
October 2, 2024
August 31, 2024
Pros/Cons
Pros
- He offered professional help and kindness at a situation where I thought the problem cannot be solved. He was quick, helpful and kind throughout the whole service which I really appreciated.
- Very good, seamless integration with other Ezee products, great reporting system, always available and very helpful service and that is very important.
- And good analytics which is super important for revenue management tasks. Having basic metrics as soon as you log in, on the dashboard is great.
Cons
- Lack of group booking functionality. No documentation provided after upgrades.
- Sometimes errors occur and I can't modify them, too many clicks to do simple things, net lock is annoying, folio settlement is also to many clicks.
- I miss the fluidity of the software when it runs on my local machine. Just because now everything runs on the internet, I sometimes feel that the speed is slow.
Pros
- Positive note about this product is that it is very easy to use and it very user friendly-- I love the menu because its simple.
- It is a strong and neat system that is easy to navigate, the information layout is clean and clear and the menu is great. The fact it is cloud-based is great as it can be navigated from anywhere.
- RoomKey Insight page is very nice for getting certain reports/information. Advanced search is excellent.
Cons
- The user interface is terrible. It looks so outdated and customer service is terrible.
- I cannot block out the unit for my own use. I get a software database error.
- I have been complaining about this for about 1 year. I got an automatic reply back from the room key PMS saying they opened a bug report.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
